We chose the strongest wifi then we were charged a week ago however we still do not have wifi I’ve called 2 times both times I was told the problem would get resolved asap and it has not currently I h... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product. Great UI onli... Ver mais
Engineer arrived exactly on the day it was scheduled. Connection was setup in no time. Provided an extension cable as well to facilitate multiple electric points in the store room where router was kep... Ver mais
It’s so refreshing to have a human touch. Easily accessible friendly and professional staff. I felt like a valued customer not just another number of a large mega corporation. Broadband is lighting f... Ver mais
Detalhes da empresa
Escrito pela empresa
ClearFibre is all about the Perfect Home Internet experience. ClearFibre is connecting homes all over Britain with hyperfast, full fibre internet services. Installed and working from day one. Fast, stable internet with no data limits. ClearFibre customers have full fibre optic cabling installed all the way to their property unlocking speeds of up to 1Gbps as standard. We provide a connection with equal download and upload speeds which means no bottlenecks or buffering. Stream, browse, download and game to your heart’s content with no data limits and hyperfast connectivity.
Informações de contato
Northstar, M4 1LN, Manchester, Reino Unido
- 0330 229 1838
- help@clearfibre.uk
- clearfibre.uk
3,6
Bom
334 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Gave the wrong password, had to call support!
In the activation email, they gave log-in details (the SSID and *password* to log in to my wi-fi) after trying several times and it not working, I called support...and they told me the password was actually the "Key" on the back of the router itself that I use as the password!
Such a simple thing that could have been cleared up, but no...
I would have kept Toob if I could have.
11 de março de 2024
Resposta da ClearFibre
Good Morning, really sorry to hear about the issue when initially connecting up. Hopefully the service is working well and you are not having any issues. Please do not hesitate to contact us should you need any support. Many thanks, Nathan - ClearFibre Support
Really good
So, I was a little skeptic after reading mixed reviews from people who waited ages for their connection to go up but I have to say I am so happy I changed to ClearFibre.
Customer service was really fast to answer enquiries and the whole process was really painless. Will say tho I did have to contact them directly in order to schedule the installation as opposed to getting an update from them, but really nothing major and they sent someone to install it in couple days.
Fastest internet I’ve ever had 👌🏻
14 de março de 2024
Avaliação não solicitada
No customer service and internet keeps…
No customer service and internet keeps cutting out
6 de março de 2024
Resposta da ClearFibre
Hi Chris, thank you for taking the time to leave us a review. Sorry to hear you are having issues with the service. Please contact me on help@clearfibre.uk or give me a call on 0330 229 1838 and I will be more than happy to help. Look forward to hearing from you, Nathan - ClearFibre Support
Sadly WiFi is on and off
Sadly WiFi is on and off, dozen times a day /night. Every day. The same issue in a different apartment. No, we don't have many devices connected to WiFi.
4 de março de 2024
Resposta da ClearFibre
Hi Agnieszka, sorry to hear you are having problems with your connection. This is most definitely something we can solve for you, if you drop us an email to help@clearfibre.uk we will be more than happy to help. Emma - ClearFibre Support
Always had great service with clear…
Always had great service with clear fibre, and Tom was great in helping us set this up and renew our contract! Would definitely recommend
5 de março de 2024
Process was straightforward and easy to…
Process was straightforward and easy to setup
2 de março de 2024
Great customer service and installation
Great customer service so far.
Josh came to install our internet and went above and beyond to get the hub in the place we wanted it.
Really appreciate his help getting us online!
29 de fevereiro de 2024
Avaliação não solicitada
Up and running within a few days
Up and running within a few days. Working great. No complaints nice and easy
19 de fevereiro de 2024
Internet comes and goes time to time…
Internet comes and goes time to time especially in the mornings.
16 de fevereiro de 2024
Regular internet failures
Regular internet failures. Third time this week. No internet now for six hours. Extremely unreliable. Avoid!
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da ClearFibre
Good Morning, sorry to hear you are having issues with your service. We will be more than happy to assist so please could you give us a call on 0330 229 1838 or email help@clearfibre.uk and we will get this resolved. Many thanks, Nathan - ClearFibre Support
Good service
Quick and easy to set up plus good customer support. Thank you Clearfibre!
15 de fevereiro de 2024
Brilliant customer service
Brilliant customer service, despite never needing to call! I never have any issues with ClearFibre (chalk and cheese compared to previous provider) which speaks to a quality product.
Great UI online for account mgmt and really helpful support whenever I've spoken to anyone. The BDM I spoke, Tom, to was great too. Talked me through the renewal offers which were quality. Will be staying with ClearFibre until I move house.
21 de fevereiro de 2024
Avaliação não solicitada
Night and day compared to previous supplier
I switched to ClearFibre five months ago, and I am so happy I did, it's night and day compared to Plusnet.
The installer was friendly and professionally, the broadband connection is fast and has been working without a hitch so far, and the customer service is top-notch.
12 de fevereiro de 2024
Avaliação não solicitada
Simple change over from anitger provider
10 de fevereiro de 2024
Minor problem sorted very quickly
5 de fevereiro de 2024
Took alot longer than usual more than 2…
Took alot longer than usual more than 2 days to get access to internet, even when everything was already setup.
30 de janeiro de 2024
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.