ClearFibre Avaliações 

Fast service and installation. Customer service vey polite and helpful. Engineer answered all my questions and very helpful too.

Sunday 5th. May internet kept dropping out. Monday 6th. May No internet at all. Called WeFibre (Lindsey) - Bank Holiday she would send an email reporting this and someone would get in touch the following day. Tuesday am (7th.) somebody DID 'phone and spoke to my wife asking about router number and that somebody would call back. When no call back received, called WeFibre again and was asked about number of active lights on the router and small black box, advised a follow-up message was going to be sent to the team. Still not having heard from WeFibre on the 8th. called again. Ashleigh (?) asked about lights again - THEN asked if I had tried turning the router off and back on again. As we had been advised that the problem could be dealt remotely - that option had not been tried. THAT did work - although of course as I was using the landline we got cut off. Ashleigh did try to call back. I did 'phone to report that we were back online. We did get a voicemail call today (9th.) saying they (he) was following up the report of our problem and to call back to help resolve it. Called and said thank you - but a soloution had already been suggested and we we no longer had the problem. Pity the suggestion was not made a lot earlier. could have saved a number of inconveniences.

Fast responses and helped me as I needed

The speed is high and steady.
Customer service is efficient and helpful.

Getting connected was pretty smooth, staff was very helpful and professional.

All good, thx

Absolutely not working

The whole process was so easy. I telephoned to make my order, the lady was knowledgeable and friendly, I then chose my best time for the technicians to make the installation, They arrived at my chosen time, worked quickly, efficiently and tidily. They answered any questions I asked. Now everything is much better than with my old supplier. Thank you.

Great customer service and high speed

Prompt acknowledgement of problem and kept informed as problem resolved a few hours later

Initially was disconnecting every 30-45 minutes but the customer service was great and they had a new router out in 24 hours and has been super fast and reliable ever since - big 👍

The installer was friendly and very efficient. Very easy and helpful communication via WhatsApp and the internet as been working perfectly since the installation

Great service with efficient and quick installation. Engineer did a great job and cleaned/hoovered up before he left. Great value for money. Would highly recommend.

Excellent broadband with great customer service team! Thank you

Great Respond

From start to finish it went great. Managed to get an installation date aligning with our move in date, slightly change its time after booking too and the customer service were very responsive throughout. The engineer was friendly and he tried his best to get the line active same day - which he did manage too.

Haven’t had any issues since installation (about a month now). One “downside” is the provided router, don’t like zyxel. it’s not the most reliable so I will just use one of old meshes instead.

Josh from ClearFiber network came in to fix one problem and 2 more poped up since this one was reported and he looked at other problems, sorted them out and now we have very happy tenants that expected problems to be fixed next week… Thanks Josh an amazing customer service and fast work! We hope to have you again

Great internet speeds never once had a problem, I’m a PC gamer and I’ve never had one iota of a problem. Tom Shaw who has dealt with my package is an absolute legend and a credit to the company for his Customer Service Skills. I will be renewing for another year, can’t fault Clearfibre.

broadband keeps buffering.