clearlyfiltered.com Avaliações 

Customer service unresponsive. Sent replacement filter and billed me against my request. Very difficult to cancel.
I am sure there are better options out there! Do NOT engage with this one.

Manufacturing defects, beyond horrible customer service, shady testing, ill never purchase again

I have an under the sink filtration system from clearly filtered. The previous owners owned it a year before me. It began to leak and flooded under my sink. When I called the company, the representative told me to send a video and they would replace the top piece. After calling again, another representative told me since I did not originally purchase the unit and I was out of luck! And, the cold water also always came out extremely slow. I will be taking it out! And, the replacement cartridges are $400!! ridiculous!

I bought the Clearly filtered pitcher after reading Mamavation's review. It doesn't work on softened water from a well. The water still tastes salty. Trying to return the replacement filter from my subscription. There was no warning my subscription was going to ship again until the day before it was delivered so now I have to return it and pay for shipping twice. Such a hassle. Other companies give you a warning before your subscription renews so you can cancel before it ships. Not Clearly Filtered.

We installed a Clearly Filtered under sink system in April of 2025, as we had an arsenic level in our drinking water that was over the suggested limit of 10 parts per billion (ours was 13 parts per billion). Clearly Filtered's website clearly states that the under sink system removes "94.27%" of arsenic. Unfortunately I did not have our water tested after installing their system, as I trusted what their website said. We changed our filters after a year, as was suggested. We had our water tested with the new filters, and our arsenic level was 12 part per billion. So the system DID NOT remove ANY arsenic. We drank arsenic-laced water for over a full year. I would NOT trust Clearly Filtered products if you want clean, drinkable water.

There is mold in the seems of the pitcher. They refuse to replace it and. Argued back and forth about it. Wanting us to pay for a costly new pitcher. Kathleen is rude and won’t honor the warranty . This doesn’t even have a lifetime warranty either. Do not buy this !!

If you have unopened merchandise, there's no logical reason why they can't take it back, except they want to grab your money and keep it. Further, the pitcher is miserable to use to pour the water out. Their prices are no bargain, but they have little empathy for those of us scrambling to make ends meet.

Algae collected between the seams in this product. I could not clean this. This is a design flaw. When I contacted the company for a replacement piece I was told it was out of warranty.
This company offers a “limited lifetime” warranty. This is misleading marketing. There’s no lifetime warranty.
Do not buy this!

I have to give respect to the ClearlyFiltered company policies and their customer service.

I ordered this pitcher after watching multiple reviews, and I received it in a couple of days. After receiving the pitcher, I primed it as instructed; however, I had a taste issue, the water had a dry aftertaste. I contacted the customer support, and they replied within 24hr gave me further instructions, which I did.
It helped, but didn't fix my issue, and I found out that I have small particles in my water, so I contacted customer service again, and they said that these particles are due to hard water in your area. To be honest, I didn't believe them and asked to return my pitcher, and was ordering another one from them as I believed that I may have a faulty item.
To my surprise, I was sent an email saying that since you are not satisfied with the pitcher, we have issued you a full refund, and we do not accept returns for any item that has been used.
I was very surprised because most of the water filter companies have very bad reputations when it comes to polices and returns. Not ClearlyFiltered though, they lived to their word, and with no questions asked, I received my refund.
As for the pitcher, the aftertaste vanished after priming the filter and filling the pitcher multiple times, and the particles are hard water, as they said. I compared a friend's pitcher with mine, and his had particles as well.
I felt I owed them at least a review to thank them for being transparent and honest.
I hope this review helps other customers to feel safe buying and dealing with this company.

Clearly Filtered should stand behind its poorly designed products. I chose Clearly Filtered for its reputation for clean, health-focused water—but their pitcher has serious design flaws.

The top/spout section is permanently sealed (sonically welded), making it impossible to clean internally. Over time, visible buildup developed inside this sealed area that cannot be removed through soaking or standard cleaning. This is NOT user error—it’s a fundamental design limitation. A product intended for drinking water should NOT trap residue—and potentially mold—in areas that cannot be accessed or sanitized.

Customer service is equally disappointing. My concern was never actually addressed clearly. I got their "pitch" and excuses. And I received generic cleaning instructions that completely ignored the sealed chamber issue. I was then told the product was out of warranty and encouraged to buy a new one at a discount.

When I called, I was even told these pitchers are “not meant to last.” Nice.

This kind of response is unacceptable for a premium product—especially one tied to health and safety.
Recommending replacement instead of standing behind a flawed design only reinforces concerns about durability and hygiene. At a minimum, I expected a replacement for the defective component or a meaningful solution—not a sales pitch.

Passport Priority Duties and Taxes Paid
5 to 9 business days

Shipping $119.55, Tax $119.59, Duty $9.52 Total $248.66

Seriously ? 250$ in taxes ? Time to keep drinking fluoride I guess - their filters are ridiculously expensive anyway - insulting.

Have been customer several years. Previously good filters. Got a bad filter and contacted customer service but they were combative and refused to either replace or credit my account. Being on subscription I had to order new set of filters to replace bad one, but they sent two orders and refused to cancel. They charged my card days ago and had yet to send the order. Bottom line they couldn't care less about satisfying their customer. Also, I like the filters overall but the pitcher is made of very cheap plastic and poorly constructed.

The replacement filter took forever to prep. The bag they give you is useless when the water isn't even filtering through it. Total blockage. I finally screwed the replacement filter on the pitcher and filled the reservoir 3 times because I refused to hold the prep bag forever waiting for water to drip throught it. My filter that came with the pitcher on my initial purchase did not do that. Im glad I found a work around the slow prep time otherwise I was returning it and looking for another water filter brand.

Filters are turning the water a milky white color, and Clearly Filtered Customer Service is not promptly replacing the product or issuing a credit.

These filters cost more than $50 each. Clearly Filtered is very disappointing in their response, and I recommend not using their products because they don't stand behind them when they are defective.

Love the quality of the water and the fact the filters also filter out fluoride. But the pitcher design is not ideal. The spout needs to have a bit of a lip or a better design. It's a big container and pouring small amounts from it is not ideal (i.e. into a small cup). The large spout is great for filling a humidifier quickly but not so great for every day pouring to drink. I would love to see a design fix albeit I already own the current design. Hoping Clearly Filtered sees this review.

Always seem to have to worst experience with their customers service. Had a email come about a subscription I thought I had cancelled and was out of town for a loss in my family, and moved. So they’re sending it to our old home. I contacted USPS and they stated it had not shipped and could not help me, contacted the property I lived at and they cannot do anything because someone lives there, so they would have to send it back. They refused to help
And or refund the package, that I’d have to wait for it to be returned to be refunded for a product I didn’t even get. Awful service!!

Long-term customer here: DO NOT BUY - the products are cheaply made and will break very easily. They claim to have great support, but you'll end up wasting weeks going back & forth with agents who just send you instructions on how to repair the product because they are unwilling to send you a replacement. It's a waste of time and imo, the worst way to handle customer service because it does nothing for the customer, only buys the company time and intel used to deny warranty claims. They must have been bought & sold by a private equity firm or something, this used to be a good company but they have completely fallen off and I wouldn't give them another penny.

I installed the 3-stage under sink filtration system... but they aren't making replacement filters right now. Customer support team is absolutely terrible. They just respond with the same robotic pre-written message each time ("production delays"). The problem is that these production delays have been going on for months. It feels like they might be going out of business. I would recommend to stay away from investing into a Clearly Filtered system.

I've had nothing but great experiences from this brand; their filters work wonderfully and the water truly tastes better than tap in so many ways. The filters also leave minerals in the water - increasing TDS. Common misconception that TDS should be zero. It should not. The minerals in water are necessary for us to intake, and count as TDS. They have third-party testing as well as in-house which is likely the most thorough out of any brands.

I've been with this company Clearly Filtered for the past 7 years and the recent year the filters have lost it's expectancy. Normally a filter would last me half a yr seeing its just me using it. The filter I've received recently only lasted a few weeks. Thats a huge jump. I contacted the company and was issued a replacement but the same thing happened. Worked for a few weeks and almost shutdown. The taste in water the filter isn't the same either. So I looked at reviews to see if its just me as the representative had me feeling, and I see many other customers complaining about the same thing. So my question is to this company, "if you're seeing the reviews, why not find out whats going on with the filters instead of assuming a customer doesn't know how to use the product properly?" Needless to say, I am not buying another filter from this company. I've decided to invest in a Berkey.
Hopefully this company gets this issue straightened out.