Clement Browne Avaliações 

796
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

i made an appointment with this company and went out of my way to get ready for them. They didnt turn up and only let me know 15 mins after they should have arrived!

Avaliado com 5 de um total de 5 estrelas

Smooth process from first enquiry to installation. Excellent communication throughout our order. Steve the fitter was polite and has done an amazing job. We had Clement Browne shutters fitted abou... Ver mais

Avaliado com 5 de um total de 5 estrelas

From initial visit to fitting the process has been faultless samples recieved sales visit was not pressurised at all. Andy the fitter arrived early waited outside untill start time, came alone whic... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is now the third time we have engaged Clement Browne to fit shutters. This time it was just one window, but the previous two occasions added up to over 10! Why have we come back? Because quite si... Ver mais

Detalhes da empresa

  1. Loja de cortinas e persianas

Escrito pela empresa

We manufacture, supply and fit beautiful window shutters.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

796 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(796)

10 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

a letdown

i made an appointment with this company and went out of my way to get ready for them. They didnt turn up and only let me know 15 mins after they should have arrived!

9 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love Clement Browne’s excellent…

I love Clement Browne’s excellent customer service! From beginning to end, I have no complaints. Our fitter Steve has been excellent each time! Our shutters look fabulous and I would highly recommend this quality service!

30 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Another Fantastic Experience with Clement Browne ⭐⭐⭐⭐⭐

We have had an excellent experience with Clement Browne from start to finish. The service has been exceptional throughout the entire process, from the initial consultation and measuring appointment right through to the installation.

Steve, who carried out the installation, was brilliant – professional, friendly and incredibly tidy. The shutters are of excellent quality, and we are absolutely delighted with the finished result.

This is actually the third window in our home that we've chosen Clement Browne to fit shutters for, and once again they have exceeded our expectations. The consistently high level of customer service and craftsmanship is why we keep coming back.

We wouldn't hesitate to recommend Clement Browne to anyone looking for beautiful shutters and a company that genuinely delivers outstanding service.

22 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid

I would avoid this company at all costs. The shutters fitted failed within the first six months. This included cracking of the veneers, failure of the locks and the Louvres falling out of the frame. The installer revisited the house and confirmed the faults were due to the factory. However the company dragged out the complaint for 8 months. They are now claiming the faults are not covered by the warranty. I am now haloing to escalate to the small claims court. Avoid

25 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Smooth process from first enquiry to…

Smooth process from first enquiry to installation. Excellent communication throughout our order.
Steve the fitter was polite and has done an amazing job.
We had Clement Browne shutters fitted about 10 years ago and they’re still as good as new, this was our return visit to have them installed in two more rooms. We wouldn’t go anywhere else.

16 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid this company

I was initially given a guide quote of £2,651.20 for shutters through Clement Browne’s online system and Zoom consultation, which I was happy with and prepared to proceed on that basis.
However, after paying £95 for a measuring appointment, the final quotation increased significantly to £3,777.80 — over 40% higher than the original guide price. While I appreciate that final pricing may vary following an in-person survey, the scale of the increase was unexpected and not adequately explained beforehand. The website states that prices may vary depending on factors such as shutter configuration and tilt mechanism, but this does not sufficiently prepare customers for such a substantial change in cost.

I was also disappointed with the communication throughout the process. I struggled to get through on the telephone to discuss my concerns, which added to the frustration of trying to resolve the issue.

In addition, the £95 measuring fee is retained even if you choose not to proceed. While it is described as deductible from the final balance, I do not believe it was made sufficiently clear at the time of booking that this fee would be non-refundable if the final quotation turned out to be significantly higher than the guide price.

I have attempted to resolve this directly with Clement Browne but remain disappointed with the outcome.

Overall, the lack of pricing transparency, difficulty in communication, and the way the survey fee is handled left me feeling very disappointed with the experience.

3 de março de 2026
Avaliação não solicitada
logotipo da Clement Browne

Resposta da Clement Browne

Hi Freya,

Thank you for taking the time to share your feedback. I’m sorry to hear that the experience did not meet your expectations.

The guide price provided through our website is generated from the measurements and product options entered by the customer and is intended to give an initial estimate only.

The purpose of the paid site survey is for our surveyor to attend the property, take precise measurements and confirm the final configuration and specification before a formal quotation is issued.

In this instance the measurements used for the guide price and the final survey measurements differed, and the specification selected during the survey also changed. As a result the confirmed quotation differed from the original guide estimate.

The £95 fee relates to the professional site survey and technical specification service carried out at the property. This includes a surveyor travelling to the property, completing detailed measurements and confirming the final specification required before any order is placed. Where a customer proceeds with an order this fee is deducted from the final balance.

In this case we were pleased to arrange the survey following a recommendation after previously completing two installations for your mother, and we travelled to Newcastle to carry out the survey as requested.

We always aim to make the process clear and transparent and are sorry that this was not your experience on this occasion.

Kind regards,

Jason
Clement Browne

Avaliado com 5 de um total de 5 estrelas

Would 100% recommend Clement Browne

Would 100% recommend Clement Browne. From start to finish we’ve had a great customer experience.

Fitter Steve was incredible. Left our house cleaner than he found it!

The shutters have transformed our house.

We went for the black out blinds that are built in to the shutters - they look great and work fantastically well

28 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic experience was perfect from start…

The experience was perfect from start to finish. The lady processing the order and payment was professional, helpful and friendly. Steve the fitter was absolutely superb. We have used this company three times now, twice with Steve as our fitter and we would not go anywhere else.

24 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent product

Exceptional service from start to finish! The shutters were worth every penny. Steve was meticulous with the fitting—so glad I ditched the curtains! Already recommended Clement Browne and will use them again.

1 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

This company is fantastic

This company is fantastic. The customer service is friendly and they want to please. The product is top class; we did the ground floor and were so pleased we had them back to do the upstairs to match.
The fitting company was clean and quick too, nice guy.

25 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic quality shutters

This is the third time we’ve used Clement Browne shutters.
The shutters are great quality & look absolutely fantastic!
Steve was really nice, polite, very tidy & did a fantastic job of fitting the shutters.
Thank you Steve!
Can totally recommend!

10 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service by Steve a lovely guy

Steve turned up on time really nice guy he measured and gave me a price which I thought was very reasonable so I decided to go ahead straight away. also what I like about this company is that Steve is also the fitter so there was no flash salesman just straightforward Steve a real gentleman he came to Fit and I’m absolutely delighted. I would recommend Clement Brown. In fact my son recommended them to me.

18 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super shutters

The fitter we had, Steve, is such a lovely man. Very efficient and very confident in his job. He was so tidy and polite. It's the third time we have used Clement Browne and are absolutely delighted with the service from start to finish The quality of the shutters is amazing. Thank you.

20 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love Clement Browne shutters!

I am a returning customer and I am always super impressed with the quality of the product (gorgeous white shutters) and the quality of the installation and service - polite, helpful and leaves the area spotless. I could not ask for anything more. Reasonable prices, beautiful end product and creating a touch of class in any home.
I would highly recommend this company and they will always be my go to for shutters in any property I am refurbing.

28 de março de 2024
Avaliação não solicitada

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