Cleveland Avaliações 

623
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazed, what brilliant service and skill. Delivering a container on what seemed like the windiest day of the year into a near wind tunnel of F1 proportions and the young lad (19 years old) handled th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered a container from these guys after nearly being scammed by two other supposed companies. They were very friendly and quick to get me a quote over - which was a very good price compared to simil... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We already had two containers from Cleveland Containers and had a great experience, this time they really were amazing!! We wanted to put another one in a very tricky space and only had a short window... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service from quote through to final delivery. Very helpful staff in the Glasgow office and Middlesbrough transport team. A tricky lift over an 8ft hedge positioning on to raised legs, ma... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Indústria de equipamentos de navegação

Sobre Cleveland

Escrito pela empresa

Established in 2011, Cleveland Containers is the leading supplier of shipping containers in the UK, delivering approximately 400 containers a week. Part of the Cleveland group, which includes Cleveland Hire and Cleveland Modular, we offer a variety of new and used standard and specialised containers in a range of sizes.

From our head office in Stockton-on-Tees, we operate out of more than 15 depots nationwide to ensure we can service consumers no matter their location. Available for sale and hire, our containers range from 6ft to 45ft, with our 20ft standard containers being the best in the market due to their higher specification. Additionally, we supply flat pack, refrigerated, and DNV (offshore) containers, allowing us to provide for multiple different sectors across the country.

We also provide modification services, creating bespoke units for a wide variety of projects and businesses. Notable examples of which include theme-park hotels at Gulliver's Valley and Gulliver’s Kingdom, and the popular food and drink social hub STACK Seaburn.

Our team of highly skilled experts have been in the shipping container industry for many years, gaining valuable knowledge and experience in all areas from sales to transport, conversions to repairs and much more. With a world class Net Promoter Score of 75%, we deliver the best customer service in the industry.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

623 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(623)

50 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Easy to order and good communication.

Easy to order and good communication.
Produce is very good, we have had repeat orders. Delivery drivers are excellent. Happy customer.

15 de outubro de 2024
logotipo da Cleveland

Resposta da Cleveland

Hello,

Thanks so much for this amazing 5 star review!

Kind regards,

Cleveland

Avaliado com 5 de um total de 5 estrelas

I have recently dealt with Cleveland…

I have recently dealt with Cleveland purchasing containers and they are always very informative and help full. Always a pleasure working with!
Thanks Guys!

1 de outubro de 2024
logotipo da Cleveland

Resposta da Cleveland

Hello Max,

Thanks so much for this great 5 star review!

Kind regards,

Cleveland

Avaliado com 3 de um total de 5 estrelas

Fair but not great

A few issues with our latest purchase that resulted in us having to pay £240 more to get the quality we were expecting (based on a previous order). Plus delivery issues that caused a few problems and constantly had to chase for updates. Not the same customer care that we're used to with other companies but in fairness our order prior to this, we received great quality containers.

23 de outubro de 2024
logotipo da Cleveland

Resposta da Cleveland

Hi there,

Thank you for your review. In order to supply the desired units to match the ones you already had on site, your sales manager needed to source additional containers as these were not readily available in the nearest depot. This therefore incurred an additional cost to transport this specific unit type.

We were happy to help with your requirements and thank you for your continued partnership.

Kind regards

Cleveland

Avaliado com 4 de um total de 5 estrelas

Cleveland are good to deal with!

Cleveland are good communicators and provide sound advice where needed.

Although a delivery vehicle broke down, they pulled out all the stops to ensure deadlines were met.

26 de setembro de 2024
logotipo da Cleveland

Resposta da Cleveland

Thank you for your review! We’re pleased to hear our team’s communication and dedication met your expectations, despite this minor setback.

Avaliado com 5 de um total de 5 estrelas

Great service & product

Great service, very easy communication and I was updated regularly.
Delivery was on time and everything went very smoothly.

7 de outubro de 2024
logotipo da Cleveland

Resposta da Cleveland

Hi Nick,

Thanks so much for this amazing 5 star review!

Kind regards,

Cleveland

Avaliado com 5 de um total de 5 estrelas

Used 20ft container

Great price. Delivery was on time. And the container was in a good condition.

19 de setembro de 2024
logotipo da Cleveland

Resposta da Cleveland

Hello James,

Thank you for the amazing five star review!

Kind regards,

Cleveland

Avaliado com 5 de um total de 5 estrelas

I have had contact with Cleveland…

I have had contact with Cleveland containers several times and they have always been very professional but friendly at the same time. Order process was smooth and delivery was great. Containers exactly as they described. A+ service

1 de outubro de 2024
logotipo da Cleveland

Resposta da Cleveland

Hello Wayne,

Thank you for your great 5 star review! It is much appreciated.

Kind Regards,

Cleveland

Avaliado com 5 de um total de 5 estrelas

Great all around

Great all around. Great customer service, good communication and speedy delivery. Attended site before order placed to confirm access routes etc.

1 de outubro de 2024
logotipo da Cleveland

Resposta da Cleveland

Hello,

Thank you for the amazing five star review!

Kind regards,

Cleveland

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent. Prompt and efficient

1 de outubro de 2024
logotipo da Cleveland

Resposta da Cleveland

Hello,

Thanks for this great 5 star review!

Kind regards,

Cleveland

Avaliado com 5 de um total de 5 estrelas

Cleveland Containers are brilliant.

Cleveland Containers were brilliant, they made everything easy. The initial advice was excellent, the purchase process easy, and the communications were first class throughout. The delivery driver was bang on time, friendly and courteous. The delivered container was in superb condition, exactly as described. I'll likely need more containers in future and I wouldn't bother to even look anywhere else next time. Good price too.

26 de setembro de 2024
logotipo da Cleveland

Resposta da Cleveland

Hello Andrew,

Thank you for your great 5 star review! It is much appreciated.

Kind Regards,

Cleveland

Avaliado com 5 de um total de 5 estrelas

Great Supplier

Great Supplier, First time in the industry and provided with outstanding service from sales and the whole team at Cleveland. Highly recommend.

1 de outubro de 2024
logotipo da Cleveland

Resposta da Cleveland

Hello Oliver,

Thank you for your 5 star review! It is much appreciated.

Kind Regards,

Cleveland

Avaliado com 1 de um total de 5 estrelas

I strongly advise against using this…

I strongly advise against using this company as their business practices appear to be based on misleading information, meaning the final cost is significantly higher than originally quoted.

I initially received a quote for a new 20ft container, which was significantly higher than the price offered by their closest competitor.

After some negotiation, they agreed to lower the price slightly. I provided site photos for delivery (which I was not obligated to do) and was then asked to submit measurements, which I sent within an hour. Despite this, Cleveland did not take prompt action. When they finally responded, the haulier refused to make a decision on access, insisting on a site survey. I was quoted two different prices for this survey, with the latter being £150 + VAT.

Ultimately, I chose to place my order with a competitor.

30 de setembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

not as described. one good one bad

have ordered 2 used containers from them. first one was average condition but that’s fine that’s what i paid for.

the second one is pile or rust. it’s toxic inside from bird excrement, covered in rust inside, the doors won’t close as the handles are damaged.

they make you jump through hoops with pictures and videos to prove it (which i’ve sent) then ignore you…

when i’ve complained (i have not asked to replace only for some cleaning solution or someone to come fix the doors) i’ve been told to pay an additional £200 for someone to inspect it. which is not in line with distance selling rules. and what’s the point of pictures and videos if you still don’t believe a customer.

just want a reasonable container but these guys just want your money.

logistics was fine no issue anything else.

but they’ve sold me a rotten container and now just make excuses to avoid dealing with the issue.

i’m only 30 miles from them so £200? lol

20 de setembro de 2024
Avaliação não solicitada
logotipo da Cleveland

Resposta da Cleveland

Hi Kashif,

It is standard practice that if a customer is unhappy with the unit and requests a different box or partial refund, then a site inspection is required for a refundable fee.

If a fault is found that falls with ourselves, this is a fully refundable cost and we will be returned to you while we work on the best solution.

However, if it is concluded that there is a fault at site such an uneven ground, or the container falls within our ’used container’ tolerances and is deemed wind and watertight, this will not be refunded.

There can be a variation in the condition of used containers in the secondhand market, and we have no control or insight as to what has been stored in them previously. As stated in the ‘Container Handbook’ document that is sent with every quote, we cannot guarantee the specific condition or grade of used containers, as they are released from our depots on a ‘Next Off Stack’ basis. To ensure satisfaction if cleanliness and ease of use is important, we always recommend purchasing new (one trip) shipping containers.

Kind regards,

Cleveland

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