CEB has been wonderful. They did all they possibly could to ensure we get a boiler when budget was tight. The plus side was they are a heck of a lot cheaper than British Gas and provide a longer warra... Ver mais
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Super service. The engineer, came as arranged. Despite the 100% warning of heavy rain it stayed dry. Working on his own, he was very efficient, kept the place clean and installed both parts with min... Ver mais
A empresa respondeu
So pleased we went with Clever Energy Boilers and have no hesitation in recommending the company. The guys who came to fit our new and improved boiler were great ! Lovely to talk to, knew exactly what... Ver mais
A empresa respondeu
A huge thank you to Mark and Chris for making our boiler installation so seamless. Mark gave us great upfront advice and made the process easy, while Chris was brilliant during the fit—he installed... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Equipamentos e Sistemas de Aquecimento
- também em
- Empresa de energia solar
- Fornecedor de Caldeiras
- Fornecedor de equipamentos para energia solar
- Serviço de Instalação de Gás
Escrito pela empresa
Clever Energy Boilers, based in Yorkshire, has extensive experience in the supply and installation of high-efficiency, energy-saving heating solutions from leading manufacturers. Over the past 10 years, we have successfully installed more than 15,000 boilers across Yorkshire, Lancashire, Humberside, Cumbria, the North East, Cheshire, the Midlands and the Southern regions. In addition to our boiler services, we also specialise in the installation of renewable energy products, including air source heat pumps, solar panels and battery storage systems - helping customers reduce their carbon footprint and lower energy costs. We are proudly accredited by MCS and Gas Safe and hold approvals from other recognised industry governing bodies, ensuring quality, safety and reliability in every project we undertake.
Informações de contato
16 York House, Wool Gate, Cottingley Business Park, Cottingley, BD16 1PE, Bingley, Reino Unido
- 01274 214557
- info@cleverenergyboilers.co.uk
- cleverenergyboilers.co.uk
4,6
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Had an appointment with them
Had an appointment with them , Monday 26october at 12 , nobody turned up,sent them an email, never got a response.
26 de outubro de 2026
Avaliação não solicitada
Great care and experience
CEB has been wonderful. They did all they possibly could to ensure we get a boiler when budget was tight. The plus side was they are a heck of a lot cheaper than British Gas and provide a longer warranty. When the boiler was time to be fitted they were out very quickly, installed everything very fast, explained things properly and made sure everything was safe and working. The cherry on top is the aftercare. They have been absolutely amazing with this. A few days ago the wind blew my flu extension off and I did not realise until a Worcester Bosch engineer came out but they couldn't go up ladders so I called CEB and they came out on the day at no cost to fit a new flu extension. Amazing service and highly recommend.
29 de outubro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Annual service of my Clever Energy air source heat pump and hot water system.
My annual service was very satisfactorily completed by Riz the service engineer. He was very helpful in advising me with ways to improve my use of the system.
27 de outubro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Amazing service
Fantastic service! We are very pleased with our new boiler. Definitely recommend this boiler company.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Super service
Super service.
The engineer, came as arranged. Despite the 100% warning of heavy rain it stayed dry. Working on his own, he was very efficient, kept the place clean and installed both parts with minimum of fuss. We tried it out in the evening and it heated the bedroom to 22C in 5 minutes. The real test will come next summer.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
New Boiler fitting.
Great service from start to finish.
The Engineer 'Tom' was very friendly and answered all our questions.
Even cleaned up after he finished.
Worcester Bosch boiler fitted within 6 hours.
Love my new boiler.
No more angry noises that we got from the old boiler lol
Thank you.
15 de outubro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Professional and friendly service from…
Professional and friendly service from survey to installation…
12 de outubro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Time wasters
For the third year running we have not had our boiler serviced on the day of the appointment. Today we had been given a morning slot
When nobody arrived by 1pm I rang and was told it was in the diary for afternoon and could I wait in again for him? Mid afternoon and different man said the engineer had been delayed, could they reschedule? I had waited in for 6 hours. Just not good enough AGAIN.
6 de outubro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
We’re very sorry to hear about your experience, particularly as this is the third year in a row that you’ve experienced problems with your boiler service appointment.
This is not the level of service we expect to provide and we’re sorry that you had to contact us yourself to find out what was happening.
Our Clever Care Manager, Lewis, will be personally overseeing this matter going forward to ensure that we address what has happened and that your future appointments are handled correctly.
Thank you for taking the time to write this review and please accept our sincere apologies for the inconvenience and frustration caused.
Thanks
The Clever Energy Boilers Team
WARRANTY ISSUE
I had a Worcester Bosch Greenstar 4000 installed by Clever Energy Boilers and later discovered the boiler had only been registered with a 2‑year manufacturer warranty, which was a shock. I expected a long Worcester Bosch warranty, but instead I was told that years 3–14 are covered only by Clever Energy themselves, and only valid if I pay them for annual servicing.
None of this was explained before or during installation, and Worcester Bosch confirmed the boiler had been registered in a way that didn’t match what I believed I was buying.
Clever Energy apologised for the confusion, but the warranty setup was not made clear, and customers should be aware that most of the “long warranty” is not manufacturer-backed. Make sure you ask exactly who provides each part of the warranty and whether you must use Clever Energy for servicing to keep it valid.
** UPDATE **
Clever Energy did reach out, but only to offer a boiler service plan at £325 for 3 years (about £108 per service). A one‑off service is £143.04, both well above the UK average of £80–£90.
They also confirmed the boiler warranty is only maintained if Clever Energy carry out the annual service, which makes the high pricing even more concerning and still doesn’t resolve the original issue around warranty clarity at installation.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
We’re sorry to hear that you feel the warranty arrangements were not clear at the time of installation.
We would, however, like to clarify that the warranty information and the relevant terms and conditions were provided as part of the sales documentation issued prior to installation, which was reviewed and signed as part of the agreement. The warranty arrangements, including the servicing requirements, were therefore included within the documentation provided.
We’re sorry if this was not fully understood at the time and our Sales Manager, Lee, will be reaching out to you directly to discuss your concerns and go through the documentation with you.
We hope we can clarify the situation and address any remaining concerns.
Thanks
The Clever Energy Boilers Team
Don't care about service, it seems
Very disappointed, given all the glowing reviews. Wanted to talk about a service plan, used the chatbot to register an interest and ask for a call, heard nothing. Called them a week later to speak to a person, it took three calls to actually get past the repeating "you're now first in the queue" message only to be told (at 16:56 on a Friday) that it was too late for anyone to speak to me now but I'd be contacted first thing on Saturday. That contact turned out to be an automated text message saying they were closed over the weekend but I'd be called on Monday. The website lists opening hours as 8am-8pm Mon-Friday and 10am-4pm at weekends, but I guess that doesn't apply to service calls. Oh, and that call on Monday morning never happened either. Someone else is getting my business.
3 de outubro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
We’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide, particularly when you had made several attempts to get in touch with us.
Our Clever Care Manager, Lewis, has tried to make contact with you to discuss this directly and to understand what happened with your original enquiry.
We would really appreciate the opportunity to speak with you and see if we can put things right.
Thanks
The Clever Energy Boilers Team
Rapid response.
I had a perforated copper pipe hidden away behind a bed which had defied discovery for a few weeks but as soon as I was aware of it I contacted Clever Energy Boilers and they sent an engineer within 90 minutes. Problem resolved within an hour. Excellent service!
17 de setembro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Ordered air conditioning for the…
Ordered air conditioning for the upstairs of my house. Lee went through everything with me explaining what would happen, the engineers arrived at the proposed time , they were polite and carried out the job to an excellent standard,I would like to thank Paul (workman ) for taking the time to make sure it was left tidy and the units working, would not hesitate to recommend the company to other, 5 star review Tony, Westmidlands
16 de setembro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Good & friendly service.
Good & friendly service.
The guy that came to do my servise on my boiler,was friendly & polite even offering to remove his shoes.He was quick & efficient.
Whenever i have had to phone,everyone,very nice ,friendly & polite.
17 de setembro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Clever delivers a good job.
It was straightforward advice from James .He explained what we could have and gave a good price.
The installation by Chris was done in a very professional way and timely manner.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Martin the team manager was absolutely…
Martin the team manager was absolutely brilliant from start to finish he listened carefully to everything i needed and explained every part of the installation work clearly he and his team turned up exactly when they said they would worked neatly and carefully and made sure everything was done properly they were so helpful nothing was too much trouble and they kept me updated all the time honestly you couldnt ask for better people they really know their job and go above and beyond to make sure everything turns out perfect
9 de setembro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Extremely disappointing installation…
Extremely disappointing installation and after-sales support
We paid Clever Energy Boilers over £6,000 to install a new heating system at our property in April 2025. Unfortunately, our experience with both the installation and the subsequent after-sales service has been extremely disappointing.
Around 14 months after installation, multiple components installed by Clever Energy failed, including a motorised valve, pressure relief valve and expansion vessel.
We called Clever Energy before authorising any repairs to ask about the warranty. During the call, their employee told us that we would need to contact the manufacturer. He then said he would check the position with the installations team and call us back.
That call never happened. Clever Energy has subsequently acknowledged this in writing.
An independent Gas Safe engineer inspected the system and advised us that the incoming water pressure was approximately 8 bar, that this excessive pressure had caused the component failures, and that it was unsafe to leave the system in that condition and required immediate repair. We therefore had no reasonable choice but to proceed with the necessary repairs, which cost £453.
We subsequently contacted Clever Energy again. During that conversation, we were told that the failed components would have been covered under the warranty, but that Clever Energy would not reimburse us because a third-party engineer had already carried out the repairs.
This is particularly frustrating because we had contacted Clever Energy in the first place, before carrying out the work, specifically to establish what was covered and what we should do. Their employee promised to obtain clarification and call us back, but no call was made. Had that promised call happened, we could have followed the appropriate warranty process and avoided the £453 cost.
We have retained the failed components and have supporting documentation, including the repair invoice and correspondence with Clever Energy. We have also formally raised our concerns regarding the excessive water pressure and whether the system was correctly installed and commissioned.
What is most disappointing is that, having paid over £6,000 for the installation, we expected reasonable after-sales support when multiple components failed within the stated two-year warranty period. Instead, we have been left £453 out of pocket despite contacting Clever Energy before arranging the repairs and despite subsequently being told that the failed components would have been covered.
Clever Energy has now issued its final response and refused to reimburse the £453.
Potential customers should consider not only the installation itself, but also how the company handles warranty issues when something goes wrong.
This review reflects our experience and the correspondence we have received from Clever Energy.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to leave your review. We’re sorry to hear how frustrated you’ve felt and we appreciate the opportunity to respond and clarify the situation.
You contacted us on 29 June to ask about the issues you were experiencing. During that call, our agent advised contacting the manufacturer regarding the component failures and explained that he would check with the installations team and call back.
However, the call recording does not contain any statement that the faults were not covered under warranty, nor any instruction to proceed with independent repairs. The advice given related to the manufacturer’s warranty, which covers manufacturer components. This does not replace or contradict the separate two‑year installation warranty provided by us, which covers installation workmanship. The two warranties operate alongside each other and the advice given on the call was consistent with that structure.
Following the call, no further contact was made with us before the repairs were authorised. We were not given the opportunity to assess the system, confirm the warranty position, or attend under warranty. The manufacturer was also not contacted. As a result, neither party had the opportunity to follow the warranty process or prevent the costs you incurred.
We understand that the independent engineer you contacted advised that the system required urgent attention. However, because the repairs were arranged and completed without consultation or authorisation and outside the warranty process, we are unable to retrospectively validate the circumstances of the failures or accept liability for the costs.
We appreciate that this is not the outcome you were hoping for and we recognise the inconvenience caused by the missed return call. However, we must be clear that we cannot reimburse costs arising from independent repairs carried out without giving us or the manufacturer the opportunity to attend under warranty.
Thanks
The Clever Energy Boilers Team
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
The young man was amazing
The young man was amazing . It was a bigger job taking out old boiler and fitting the new one . After he finished I was surprised how tidy the pipe work was . Definitely a man who works to a high standard . I would highly recommend this company from my first phone call with James to the engineer coming everything went smoothly . Thank you
26 de agosto de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Efficient, professional and friendly
Efficient, professional and friendly
25 de agosto de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
Proactive in communication and service
Proactive in communication and service. Thank you!
21 de agosto de 2026
Avaliação não solicitada
Resposta da Clever Energy Boilers
Thank you for taking the time to share your positive experience with us, we truly appreciate your kind words and feedback.
If you know of anyone who may benefit from our services, we would be grateful for any referrals. As a token of our appreciation, you will receive a referral fee if your referral results in completed work.
More information can be found here on our website:
https://www.cleverenergyboilers.co.uk/refer-a-friend/
We look forward to the opportunity to assist you again in the future.
Thanks
The Clever Energy Boilers Team
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