Click Blocks Avaliações 578

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Apart from an actual product, my greatest test is how a company responds when there is a problem….. EXCELLENT! Five stars! I contacted the company and the issue was sorted straight away. The product l... Ver mais

Avaliado com 5 de um total de 5 estrelas

The best option for parents who want to encourage a love for Minecraft but want to avoid screen time. Magnetism works on all sides of the cube, allowing them to build anything you can imagine! Amazing... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great communication, had a few questions about item ordered & everything raised was dealt with straight away. Would highly recommend.

Avaliado com 5 de um total de 5 estrelas

Grandchildren love the set of blocks we received. There was a problem with one of the light up blocks but this was quickly resolved by Isabelle from customer services. I will definately be making fu... Ver mais

A empresa respondeu


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

578 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 54% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Avaliado com 5 de um total de 5 estrelas

Lots of fun.

A little pricey but good quality and a lot of fun. Our blocks were delivered in time and packaged well. Great customer service.

23 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Still waiting for delivery

I ordered a set of Click Blocks on 15/12/25 for my grandson's birthday on the 31/12/25 but have still not received my order. Even allowing for the busy time of year I think this is an unacceptable delay and I'm very disappointed with the poor service.
Edited to say the blocks finally arrived 2nd January. I'm hugely disappointed with the quality of the blocks and will be returning them but have very little in way of expectation of getting a full refund by the time I have to go to the expense of returning them. A very costly error of judgement on my part and deceptive marketing on Click Blocks part in my opinion.

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Click Blocks

Resposta da Click Blocks

Thank you for taking the time to update your review and share your experience. I’m genuinely sorry for the disappointment this has caused, particularly as the order was intended for your grandson’s birthday.

We understand how frustrating delivery delays can be during the peak holiday period, especially when gifts are involved, and we appreciate your patience while the parcel was in transit. We’re also sorry to hear that the product did not meet your expectations once it arrived.

If you haven’t already done so, please contact our support team at info@click-blocks.com
with your order number. Our team will review your case in line with our returns policy and explain the available options clearly so you know exactly what to expect.

We do take feedback like this seriously and regret that this experience has left you feeling disappointed.

Avaliado com 5 de um total de 5 estrelas

Extremely happy

I ordered these blocks for my son’s birthday. He loves to play Minecraft and I was looking for an option that can get him off screen. Blocks seem to be of good quality and are holding g up well. Delivery was on time.

24 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Overpriced rubbish

Took ages to arrive for overpriced rubbish. Straight in the bin, end of. Children will learn about what it is to be short changed.

31 de dezembro de 2025
Avaliação não solicitada
logotipo da Click Blocks

Resposta da Click Blocks

Thank you for sharing your feedback. We’re very sorry to hear how disappointed you are with both the delivery time and the product itself.

We understand how frustrating it can be when something arrives later than expected and doesn’t meet your expectations, especially when it’s purchased for a child. While many families do enjoy Click Blocks for creative, hands on play, we fully accept that it won’t be the right fit for everyone.

If you would like us to review your order or discuss your concerns further, our support team is available at info@click-blocks.com
and would be happy to look into this for you. We do take feedback seriously, even when it’s difficult to hear, as it helps us continue to improve.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

I ordered 2 packs for my kids for Christmas, 1 of the packs came slightly damaged (only 1 block). I contacted customer services to let them know, they were quick to respond and offered a solution. They have been excellent with their communication and the kids absolutely love playing with the blocks. The delivery took a little longer to come initially so make sure you order in plenty of time. Excellent customer service! Thanks

26 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Order Cancellation Attempt

After having placed my order, I found inconsistencies in the age appropriation for the product. So decided it would be safer not to purchase this product.

I followed the refund and cancellation policy and emailed the seller 7 minutes after my purchase, which at the time was inline with their cancellation policy, which gave you a 30 minute cancellation window.

The seller failed to issue me with a refund stating that they have been busy and the order has been dispatched. They apologised for not replying quickly enough. But said I needed to receive the product now.

I have emailed multiple times to request a refund and also sent them a screenshot of their cancellation policy. But they have continued to insist that I need to receive the product.

It’s been over two weeks and I still haven’t received a refund. They have also changed their cancellation policy.

Not a very customer friendly experience.

15 de dezembro de 2025
Avaliação não solicitada
logotipo da Click Blocks

Resposta da Click Blocks

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation has caused and understand why this has felt disappointing.

To clarify, our system is fully automated, meaning orders are processed and sent to fulfilment very quickly after being placed so customers can receive their items as soon as possible. In some cases, even when a cancellation request is sent shortly after purchase, the order may already have entered the fulfilment process before it can be manually stopped. We appreciate that this is frustrating, particularly when you acted quickly.

At the time you contacted us, your message was received and acknowledged, but unfortunately the order had already progressed to dispatch before it could be intercepted. This is why delivery was required before any return or refund process could begin. We’re sorry that this wasn’t the outcome you were hoping for.

Regarding our policies, we do periodically review and update them to reflect operational changes, but we aim to be as transparent as possible at all times.

We’d still like the opportunity to review your case properly and make sure everything is handled in line with our current returns process. Please contact us again at info@click-blocks.com
with your order number, and our team will look into this for you and explain the next steps clearly.

We appreciate you sharing your feedback, and we regret that this experience has left you feeling dissatisfied.

Avaliado com 4 de um total de 5 estrelas

2 x legendary packs

I ordered 2 x legendary packs for my grandson who is 6 in Feb.
I’d heard/read so much about these Click Blocks, and decided to have a look at them. They looked so good and decided to order the Build a world Legendary set .. then next day I ordered the Frozen World Legendary pk.
However I was a bit concerned as had not received these packs , so I wrote an email expressing my concerns.
But the customer service was brilliant and they said they would check everything out. I need not have been worried. Both packs arrived a couple days later. Seems it was the parcel delivery company was bit overrun with Christmas deliveries.
My Grandson will love these.

30 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kids love the blocks

Kids love the blocks, make a great sound when clicking together, very tactile. Looking forward to collecting more sets! 5 star customer service too 🥰

30 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These are great

These are great! Instantly playable and great fun for all ages! A nice therapeutic toy for parents to tidy up too!

29 de dezembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

It's wrong to offer free 35 piece packs in return for a 5 star review when product and service don't warrant it

I purchased the legendary box for my grandson for Christmas, I ordered on the 13th December and received it Christmas eve. I was so worried about receiving it in time I purchased some magnetic blocks of similar design from Amazon with same day delivery.
The reason for delay according to Yodel was that it was coming from China and needed customs clearance.
The misrepresented sales tactics are that the legendary box is supposed to come with a storage box and an extra 5 characters, the storage box is the box they come in and the 5 extra characters are included in the 150 blocks the legendary box contains. When it arrived the box is about the same size as an A4 sheet if paper, I don't think they are worth the just shy of £40 I paid for them. I got 120 blocks of Amazon for £9.99 and the are bigger blocks.
I sent an email to click blocks to ask about the supposedly storage box and extra characters, they sent an email back basically saying they are not extras as detailed above, so mis selling in my view. They also asked me to provide a 5 star review and they would send me a free 35 block pack, but I'm sorry but this does not sit well with me, I cannot provide a 5 star review for a company employing such tactics and the product and service received does not warrant 5 stars. If for any reason you need to return, their returns policy is far from straight forward, you have to pay you to send it back to China, they don't indicate on their website that these items come from China as far as I could see, saying their delivery times are 4 - 8 days.
So click blocks I'm not taking your offer of a free 35 block pack

29 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Gift for my Little One

My toddler loves building blocks and I saw these online, figured they look cool so why not try them out. I didn't quite get them in time for Xmas (Yodels issue, not the company). Since she's opened them, she's been coming back to these and neglecting all her other presents! They have a satisfying 'click' when placed together and so far, we've had a lot of fun coming up with our own constructs. Highly recommend if you want to get your child thinking.

29 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No help with wrong address

I mistakenly put a wrong digit in my post code but contacted the company straight away however they chose to ignore my request and would not ask evri to change the address which is for them to do as the sender in charge of the package until it arrives at its destination. So now I have no parcel and our £20. So thank you

24 de dezembro de 2025
Avaliação não solicitada
logotipo da Click Blocks

Resposta da Click Blocks

Thank you for taking the time to leave your feedback. I’m really sorry to hear about this situation and understand how frustrating it must be, especially when you contacted us promptly to try and correct the issue.

To clarify, once an order is processed and handed over to the courier, address changes are unfortunately outside of our direct control. Couriers such as Evri restrict post dispatch address modifications for security reasons, and in these cases any changes or redirection requests must be handled directly by the courier once the parcel is in their network.

That said, your request was not ignored. When an address error occurs after dispatch, our team can monitor the tracking and advise on the next steps, which may include the parcel being returned to sender or marked as undeliverable by the courier. We understand this is not the outcome you were hoping for, and we’re sorry for the inconvenience caused.

If you haven’t already, please contact our support team at info@click-blocks.com
with your order number so we can review the tracking status and confirm what options are available in your specific case.

We appreciate you sharing your experience, and we regret that this has left you feeling disappointed.

Avaliado com 5 de um total de 5 estrelas

The whole family loves these!

These click blocks are amazing and such a great invention for something different!

We have found the blocks to be of great quality and the magnetic pull on them is perfect for the purpose.

On Boxing Day I made 2 more larger orders, one for the legendary pack plus an extra, and a couple of hours later when the new pink pack came out I had to order a larger pack of that, too with the whole family loving them to stretch the imagination further! It keeps the kids entertained for hours with so much the imagination can come up with to build, it's endless.

Honestly, I can't fault the company either. I didn't realise I made an error with personal information on my Boxing Day order and I had an email sent to me to fix it up and a quick reply with some kind words to go along with it.

I will not hesitate to buy more of these in the future and of course buy for gifts to help kick-start a new healthy tech-free obsession for the extended family!

28 de dezembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

150-piece Legendary Pack, Kid loves it, but the advertised freebies are misleading

I ordered the 150-piece Legendary Pack from Click Blocks for Christmas for my child. The product itself is decent — my child genuinely enjoys playing with it, the blocks are fun to build with, and it does what it’s meant to do. From a play point of view, it’s fine.
However, the value and marketing are where things fall down. I chose this pack specifically because it advertised a free storage box and 5 free characters. When the order arrived, there were no additional items included beyond the standard contents.
After contacting customer service, I was told that the ‘free storage box’ is simply the normal box that all Click Blocks packs already come with, and that the 5 ‘free’ characters are already included within the 150-piece count. This means no actual freebies are provided at all, despite the wording strongly implying that there would be extra items included on top of the pack.
The website presentation adds to the confusion. When switching between different pack sizes, the main product images remain the same, which makes it unclear what differs between packs. Since all packs show come with a box as standard, advertising a ‘free storage box’ reasonably leads customers to expect an additional or upgraded item, which isn’t the case.
The pack also appears to be permanently on sale under different names (holiday sale, special offer, etc.), which makes the promotion feel artificial rather than genuinely discounted.
Customer service was polite, but I was then offered extra blocks on the condition that I leave a 5-star Trustpilot review, which didn’t sit right with me.
Overall, the product itself is enjoyable, but it’s overpriced for what you actually receive, and the advertised ‘freebies’ are what would have made it feel worth the cost. The lack of transparency in the marketing is the main issue here.

23 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor delivery and customer service

Ordered for Christmas with plenty of time - did not arrive, was supposed to be from a UK company but clearly isn’t. Probably cheapo stuff from China

18 de dezembro de 2025
Avaliação não solicitada
logotipo da Click Blocks

Resposta da Click Blocks

Thank you for sharing your feedback. I’m sorry to hear how disappointing this experience has been, especially as the order was placed well in advance for Christmas.

While we are a UK based brand, we fulfil orders from international warehouses to allow us to serve customers worldwide. This information is outlined in our shipping policy, but we understand how this can still come as a surprise and we appreciate you raising it.

We also understand how frustrating it is when an order doesn’t arrive in time for a gift, particularly during the busy holiday period. If you haven’t already, please contact our support team at info@click-blocks.com
with your order number so we can review the delivery status and assist further.

We regret that this experience did not meet expectations and appreciate you taking the time to share your concerns.

Avaliado com 5 de um total de 5 estrelas

Click Block pack 10/10!

My Click Block pack arrived before Christmas and my twin grandchildren absolutely LOVED them!!! They started playing with the magnetic blocks as soon as they opened them and haven't stopped!!! I will definitely be adding more packs to the collection! Thank you Click Blocks, great product, 10/10 👏👏👏

26 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exactly as described great customer service

I’m not sure about the negative reviews but I’d ignore them, I ordered these for Christmas an then saw the negatives an asked for a refund seeing I didn’t think they would come in time or be as expected, not only did they refund me half the price, they indeed did rock up in time for Christmas. (Bout 2 weeks) they also are exactly as advertised… I assume the negative reviews didn’t properly read what they were getting but it came exactly as advertised and my 12yr old loves them. Customer service was also very helpful and prompt.

22 de dezembro de 2025
Avaliação não solicitada

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