Great communication from the Nottingham branch, very helpful and friendly. it was my first experience using clockwise, and would highly recommend them, I did my identity check with hooyu very straight... Ver mais
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Brilliant customer service from Clockwise Credit Union. So helpful and easy to deal with. Even with bad credit, they look at more than just your score. If your Child Benefit goes into your Clockwise a... Ver mais
Never really had any problems, application not to bad quick decision and same day usually. Would definitely use again and tell people how good clockwise is. Thank you
It was my first time using any credit union. I didnt have photo ID, so the selfie picture is a great idea. From first starting the loan process to actually getting the loan in my bank was 2 weeks n th... Ver mais
Detalhes da empresa
Sobre Clockwise Credit Union
Escrito pela empresa
We are a fair, responsible and people focused credit union, providing a range of financial products and services to the local communities of Leicester, Leicestershire, Rutland, Northamptonshire, Coventry and Warwickshire.Credit unions can consider all loan applications from people in our communities, regardless of background, including those who are in receipt of benefits. A credit Union is also a not-for-profit organisation, our focus is on improving the financial well-being of our members and helping the local community.
How we can help
Loans
We offer loans from £50 up to £15,000 and with fast decisions online, no hidden fees or penalties and we consider all applicants, regardless of circumstances.
Savings
Our flexible, easy access savings accounts offer great value for everyone! Whatever you are saving for, saving regularly helps you to manage your money better.
Current Account
Manage your normal day-to-day spending. You can pay bills, set up direct debits or standing orders and receive any salary or benefit payments.
Why we are different
What sets us apart from mainstream banking institutions is that we are a not for profit co-operative organisation. This means that money that members make and save from being a member stays in the local community. By coming together as a co-operative it gives all members access to low cost loans, as little as 8.7% APR.As an ethical lender we assess each loan application on individual circumstances thereby enabling us to consider everyone, irrespective of their credit status or personal circumstances.
When you join Clockwise you benefit from becoming a shareholder; and all cash surplus generated is divided between our members as interest on savings & rewards for good borrowers.
Members are central to everything we do and are the heart of our strategy.
Escrito pela empresa
- Vision
- We want to be the first and best choice when it comes to helping people with their money. Whether you’re already a member or someone who wants to join us in the future, we aim to be the best choice for providing financial services. We’ll work hard to earn your trust and show you that we can take care of your needs and help you achieve your financial goals
- Mission
- Our Credit Union’s mission is to be responsible and caring, not just focused on making money. We want to show something special called the “credit union difference.” This means we will be fair, honest, and creative in how we offer financial products and services to our members. We value our members’ opinions and want to work together as a team. Our goal is to build strong relationships with our members and the community. Because we are owned by our members, we consider their needs first: this helps us stand out against banks and other financial organisations. By being strong financially, we can offer reliable and affordable options to our members. This will help them and the community as a whole to be financially better off. Our main focus is on people, not just profits.
Your circumstances considered
Fair and affordable credit
We consider all circumstances. We’ll aim to give you an instant decision or we’ll let you know within 1 working day and put the money into your account the same day! Repay weekly, fortnightly or monthly by debit card, standing order or from your benefits. No fee if you need to change.
Informações de contato
1 St Nicholas Place, Leicester, LE1 5LB, Leicester, Reino Unido
- 0330 17 55 792
- hello@clockwise.coop
- clockwise.coop
4,6
Excelente
915 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 36% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
So quick and easy to apply.
4 de junho de 2026
Fast and simple process
it's a faster and much easier process than it was previously. Very helpful and pleasant staff. Was able to tailor a package to suit me.
2 de junho de 2026
Great and fast service very polite and…
Great and fast service very polite and professional
2 de junho de 2026
you kept asking repeat sending the…
you kept asking repeat sending the thing u prof of and i kept on sending what u need and it was lot
2 de junho de 2026
I've been with you fir many years
I've been with you fir many years, you are the most trusted company l know, your professional in every way, and secure, and l am very greatful wjat a team, thankyou so much kind regards karen
29 de maio de 2026
The communication was great and it did…
The communication was great and it did not take long to get my loan I would recommend anyone to clockwise
29 de maio de 2026
Not people centred at all, go elsewhere
I’ve had an extremely disappointing and stressful experience with this credit union. Even with guaranteed salary‑deduction repayments, I’ve been left waiting over a week with no update, no explanation, and no sense that anyone actually cares about the impact this delay has on real people.
I’ve been asked to submit the same documents multiple times, despite them already having everything. The whole process feels disorganised and like nobody is actually looking at your application.
The staff are not people‑focused at all. Even when they know you’re struggling, even when you explain that your children are without food and you’re ineligible for help anywhere else, there is zero compassion. You’re met with robotic, scripted responses that make you feel like you’re talking to a machine, not a human being. Carole in particular was dismissive and made me feel like I was an inconvenience for simply asking for an update after waiting so long.
None of your history matters — not paying on time, not paying early, not being reliable. You’re treated like you’re beneath them for even asking for help.
Since the change from Nottingham Credit Union, the service has gone downhill massively. The difference is unbelievable. The staff now seem completely uninterested in helping members, and the whole organisation feels cold and uncaring.
After all this hassle, I wouldn’t be surprised if they decline the application anyway. The entire experience has left me feeling like they don’t value their members at all. I wouldn’t recommend this credit union based on what I’ve been through.
22 de maio de 2026
Avaliação não solicitada
Resposta da Clockwise Credit Union
Thank you for taking the time to share your experience. We are very sorry to hear how stressful and upsetting this has felt, especially at a time when you were looking to us for support.
We do sometimes need to ask for documents to support an application, and in some cases those documents need to include specific information before we can make a fair and safe lending decision. We understand how frustrating it can feel to be asked for further information, particularly if you feel you have already provided what was needed. However, this is usually because the documents received are missing key details that we need in order to properly assess the application based on individual circumstances.
A good repayment history with us is important and is always taken into account. However, we cannot base lending decisions on repayment history alone. As a responsible lender, we have to make sure any loan is affordable and suitable, both to protect the member applying and the wider membership of the credit union.
We are sorry that you felt the communication was poor and that you did not feel treated with the care and respect you expected. That is not the experience we want any member to have. We will review your comments internally and use them to look at where communication could have been clearer or more supportive.
We remain here to support our members and would encourage you to contact us directly so we can look into your application and concerns properly.
Very very good to help you out with any…
Very very good to help you out with any questions and problems you may have
28 de maio de 2026
Go back to 5 days a week
8 de maio de 2026
A good service and no waiting around…
A good service and no waiting around the signing procedure was very easy and very quick on the decision making
27 de maio de 2026
Easy and very friendly staff had a few…
Easy and very friendly staff had a few issues but no probkem sorting
20 de maio de 2026
Never really had any problems
Never really had any problems, application not to bad quick decision and same day usually. Would definitely use again and tell people how good clockwise is. Thank you
19 de maio de 2026
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