Cloudberries Avaliações 29

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely fabulous, great and fast help/customer support. The quality of the puzzles is fantastic and the puzzle experience is so much fun. Love them.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I really loved the Pelican puzzle! I'm not actually a big puzzle person but got it because of the design, but fell in love. The image is lovely, the puzzle pieces are of quality (and some kooky shape... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had an issue with a delivery from Royal Mail who had managed to lose my puzzle. Contacted Cloudberries C/S who have sent a replacement arrived next day by RM! Also have to say great puzzles Great se... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Slow to dispatch I ordered a jigsaw to be sent to the USA. It said 3 to 5 days delivery . I got confirmation of my order and was told I would get notification when it was dispatched. After a week I... Ver mais


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

29 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great and fabulous

Absolutely fabulous, great and fast help/customer support. The quality of the puzzles is fantastic and the puzzle experience is so much fun. Love them.

7 de abril de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you for this great review!

Avaliado com 5 de um total de 5 estrelas

Great puzzles

Puzzles are very high quality and super enjoyable. Customer support is excellent. Bought from and had them shipped to the US.

10 de março de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thanks for the review! Glad you enjoyed the experience.

Avaliado com 5 de um total de 5 estrelas

This is one of the best puzzle…

This is one of the best puzzle companies! Ethical and easy to order from. They are very responsive and are quick to solve any issues.

30 de março de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you for the review, Elena! Very much appreciated!

Avaliado com 5 de um total de 5 estrelas

A Pelican puzzle!? ❤️

I really loved the Pelican puzzle! I'm not actually a big puzzle person but got it because of the design, but fell in love. The image is lovely, the puzzle pieces are of quality (and some kooky shapes which I love). And also, in speaking with the team, they're responsive and lovely. Tip for shoppers: support small business and try and order directly through them when possible.

25 de março de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you very much, Matthew! We are glad you loved our new designs :)

Avaliado com 5 de um total de 5 estrelas

Had an issue with a delivery from Royal…

Had an issue with a delivery from Royal Mail who had managed to lose my puzzle. Contacted Cloudberries C/S who have sent a replacement arrived next day by RM!
Also have to say great puzzles
Great service I now know where to get future puzzles from.

18 de março de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you very much for your review! We would be happy to send even more puzzles your way :)

Avaliado com 5 de um total de 5 estrelas

Beautiful puzzles, great service

I am a big Cloudberrie puzzle fan from the Netherlands.
They did more then they had to when a piece dissappeared.
Great and fast service.
Now I am an even bigger fan!

19 de março de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you very much for your review. Great to hear from our fans!

Avaliado com 5 de um total de 5 estrelas

We love this puzzle!

Getting a puzzle for your birthday is a regular occurrence in this house. Well we got a new one and love it!! We have had a great time putting it together. A lovely picture. Interesting and different.
We sadly lost a couple of pieces to the dog but we were able to contact them and sort it right out!

9 de março de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you very much for your review, Gillian! We are glad to hear you had a great birthday with our puzzles.

Avaliado com 5 de um total de 5 estrelas

Top class products and exceptional customer service

I am a veteran of many Cloudberries jigsaws. These are always exceptionally well-made and their mostly modern pictures are colourful and interesting, with mercifully few twee country cottages and cute kittens. Their customer service is unusually helpful and responsive, and the mark of a company which cares about what they do. They treat their customers with respect as people rather than random authors of annoying emails.

12 de março de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Dear Ian, thank you very much for your review! We appreciate it greatly. Happy to have such fans of jigsaws among our loyal customers.

Avaliado com 5 de um total de 5 estrelas

A Happy Outcome

After my initial disappointment at not being able to return a ‘surprise’ puzzle, I am happy to say that customer services have contacted me and advised that they have changed their policy and have issued a full refund.

5 de março de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you very much for sharing your experience! We believe we have improved the way we do things, and that is thanks to your input.

Avaliado com 5 de um total de 5 estrelas

Excellent company, perfect puzzles!

Customer service is excellent: kind and caring people. And the puzzles are superb!

26 de fevereiro de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you for your review, Chiara! We are so happy to read these lines. Happy puzzling!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Just finished one of their small batch puzzles and was disappointed to find there were five pieces missing. However, this disappointment was short lived as Steve immediately sorted me out with a replacement puzzle.

23 de fevereiro de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you for this review, Paul! Always happy to help.

Avaliado com 5 de um total de 5 estrelas

Love these fantastic puzzles

Fantastic puzzles, very original designs, challenging to do and beautifully made. Well worth the price for a puzzle nerd like me!

23 de fevereiro de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you for this great review, Ruth! We appreciate it!

Avaliado com 5 de um total de 5 estrelas

Superb Customer Service & High Quality Jigsaws

Cloudberries have the best jigsaws I've ever done. No dust, study pieces that click into place and feel great in your hand. Their quality is fantastic too, giving you loads of details to look for.

Their customer service is superb! When I ordered a puzzle from Amazon, it shipped from the US and had issues, and Cloudberries sorted it all out for me and gave me store credit for my next purchase, which is always appreciated.

If you're looking for an awesome range of jigsaws, they have some super tough ones, and they're all beautiful.

22 de fevereiro de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you, Adam! We appreciate this. Come back to our webshop anytime, we have new designs coming in!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Such great customer service who were willing to help me out after completing a puzzle bought from a charity shop and finding a piece missing, so we thought but fortunately the missing piece turned up.
Courteous and kind and a quick response to my plea.

17 de fevereiro de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you for the review, Alison! Always happy to help!

Avaliado com 5 de um total de 5 estrelas

Beautiful Puzzles & Amazing Customer Service

Not only do they have beautiful puzzles that you can lose yourself in, but the personalised assistance I received went above and beyond and I am really thankful.

16 de fevereiro de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you very much, Kaz! We were happy to assist you.

Avaliado com 5 de um total de 5 estrelas

Cloudberries puzzle

When I first did a review for Cloudberries on there site I only give a 3 star review because I had a piece missing but I have been intouch with their support team and they have rectified the problem and sent me out the missing piece they sorted it out very quickly and they have been fantastic. The company is fantastic the products are of great quality and I will order from them again.

18 de fevereiro de 2026
Avaliação não solicitada
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Resposta de Cloudberries

Thank you for the lovely review, Carol! If you ever have any questions or run into an issue, please don't hesitate to reach out. We’re always here to help!

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