CMMG Avaliações 186

There website says "there a build to order company and they will only charge your card when items are ready to ship", well my card has been charged yet items still haven't shipped. It shouldn't take a week to get ship parts you have in stock. Your better off ordering from brownells. Sure your gonna have some shipping but it will get there in a few days.

Great customer service !!!! I was talking to Bryan about my firing pin problem and asked for some simple pictures and next thing you know three pins with springs and stickers are coming my way. Great job Bryan !! Your customer Jack

CMMG has lots of great firearms, products/parts, etc. but apparently, they are so over-extended and short-handed, their customer service has degraded to the "horrible" level.

I bought an AR upper. It took 6 months to receive if I remember correctly. On the first day to use it, and after the second jamb, the charging handle broke.

I sent an email to customer service requesting a replacement and was told via email, "I'm sorry to see that, I have CC tech support on this email and they should be able to give you a hand!"

This is the second time (different issue) I've been told they would help me and they haven't. I've spent a lot of $ at CMMG over the years and still I wait.

I've liked using CMMG in years past but for the last year or so, things have not gone well.

If you need help or products from cmmg . com expect long waits and slow customer service.

If they replace my charging handle with a structurally sound one very soon, I will delete this review. But not until then.

UPDATE:
They finally sent me the new charging handle. It took much too long to be considered good customer service, but at least I received it. I'm holding at the 3-star rating because I had to contact them so many times.