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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We had the most horrible experience with coach hire! We booked 10 months in advance and were promised the best coaches to and from our wedding. What we received was frankly unsafe and embarrassi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Coachhire.com.au outsource to a range of other companies' depots. A rocky start, when the depot which initially accepted our job then decided to cancel. The job, being a one-way return from a wed... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The bus was clean and comfortable and reliably dropped off and picked up our guests from the agreed upon locations. The bus was 15 minutes late due to traffic and good weather; perhaps this could be a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a requirement for 2 separate, return journeys for a group of about 20 people. The driver 'Alan' was fantastic. He rang ahead to confirm timing and pick up/drop off location. He had great drivi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de Ônibus Leito
  2. Fretamento de Ônibus
  3. Empresa de Ônibus
  4. Agência de Excursões

Sobre CoachHire.com.au

Escrito pela empresa

https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcTddP9R2jiKLfDUlXPHqrYixE5Wb6_RTvPfgGye5Lq-9EWKAIxqjjYyV9u6YM4H2AlYNQ&usqp=CAU

CoachHire.Com.Au are one of Australia's most respected group transportation companies. We have depots and vehicles in every major city across Australia.

Our services are geared towards corporate and education bodies, with a range of vehicles to suit any requiement.

 

We provide a full range of services including:

 

✔ charter

✔ corporate transfers

✔ school charters

✔ education day trips & tours

✔ large-scale events

 

For a highly professional service you can rely on, think CoachHire.Com.Au. Talk to our friendly transport advisors today to get your quote. 

 


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

368 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Best bus trip

Everything was more than what was expected, the bus drivers there and back were both lovely and made the whole experience even better! Will definitely be using this company in future

26 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Your glowing review is a testament to our dedication to quality service. We're over the moon to know you had a great experience.

Avaliado com 5 de um total de 5 estrelas

GREAT EXPERIENCE. GREAT PRICE

We had a really good experience with CoachHire from the initial quoting to the very last contact. Kyle was very accommodating and considerate. The booking process was smooth and talk about the driver, TONY! We loved Tony and his thoughtfulness.

VERY GOOD for the price! Highly recommend :)

9 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We're grateful for your top-notch review! It's rewarding to see our commitment to exceptional service reflected in your feedback.

Avaliado com 5 de um total de 5 estrelas

CoachHire is all Class, Quality and Reliable

CoachHire is a professional, reliable and efficient Bus Hire Company - all Class & Quality
I rang last Friday needing a Bus to take 35 staff to our Xmas Lunch and CoachHire were able to accommodate at the last minute, then once at restaurant I was asked to book a return trip back to office at 4.45pm and Keith Vincent was able to secure me another bus. Keith is an asset to CoachHire, polite, efficient and professional in a quick turnaround time.
The Buses were clean, air conditioned, fully maintained and both Drivers were polite, professional, accommodating and drove safely.
Do yourself a favour and use CoachHire for your next journey thats all I will be using.

8 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Thank you for your amazing review! We're passionate about delivering the best travel experience and Keith and the team are thrilled to have achieved that for you.

Avaliado com 5 de um total de 5 estrelas

highly recommend!

I have used the coach services from ChoachHire 3 times already; never have they disappointed us. Good price, easy booking process, punctual - I highly recommend CoachHire.com.

2 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Heartfelt thanks for your wonderful review! We strive for excellence and are happy to hear we met your expectations. Safe travels until next time!

Avaliado com 1 de um total de 5 estrelas

I booked a coach through coachhire.com…

I booked a coach through coachhire.com for a school excursion. It was more expensive than any other companies but the reviews were good, so I thought I would go with them. I had booked an airconditioned coach with 48 seats. I was emailed numerous times to remind me of what I had booked, so I thought everything was good. On the day, the bus that was waiting for our excursion was very run down, it only had 39 seats, wasn't a coach and wasn't air conditioned. To make matters worse the bus was leaking from the roof and students and teachers were getting wet and arrived at the excursion with wet bottoms. Quite a few students had to stand as there weren't enough seats.

I contacted the bus company and they were apologetic but said that due to the busy lead up to Christmas they couldn't secure a coach. I asked them why they didn't tell me that in the weeks and months leading up to the booking??

Very disappointing

30 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Hi Steve,

We are very sorry to hear this. Can you please provide us more details of the booking such as the reference number, so we can identify it and address these concerns?

Kind Regards
CoachHire.com.au

Avaliado com 5 de um total de 5 estrelas

Great communication and pricing

Great communication and pricing - Sam called when he was on his way, he then messaged when he was out front (5 minutes early, perfect). Sam was a great driver and collected us again right on time. He was patient during the traffic. It was a simple and enjoyable experience!

30 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Your 5-star feedback humbles us. Thank you for your kind words!

Avaliado com 5 de um total de 5 estrelas

Extraordinary customer service

What a fantastic experience with our coach travel for a recent family event. Chris Burt made the booking process seamless, and the overall value for money was exceptional. But it was our driver, Marian, who truly made our journey memorable. His professionalism, friendliness, and polite demeanor impressed all our passengers, making the trip in the rain a safe and pleasant adventure. Thank you for such outstanding service!

9 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We're thrilled to hear about your great experience with us! Your satisfaction is our top priority, and we look forward to serving you again. Thanks for choosing us!

Avaliado com 5 de um total de 5 estrelas

Perfect end to a perfect day

Having CoachHire collect our guests from our wedding was the perfect end to a perfect day. They were on time, very pleasant, the coach was immaculate and everyone enjoyed being together at the end of the night until drop off. I cannot recommend CoachHire enough. Keep up the great work.

9 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Thank you for the fantastic review! It's customers like you that make our job wonderful. We're delighted we could meet your expectations.

Avaliado com 5 de um total de 5 estrelas

We had an amazing day with coach hire

We had an amazing day with coach hire, their bus was well maintained, clean and the service was extremely professional. Would highly recommend to anyone looking for bus hire as they are amazing!

2 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Your 5-star review made our day! We strive for excellence in everything we do, and we're so glad you noticed. Thanks for being an amazing customer.

Avaliado com 5 de um total de 5 estrelas

Great experience

I recently used CoachHire to get to and from a music festival outside of Melbourne. Overall the process was seamless and the driver was great. Price point was was extremely reasonable with the inclusion of a trailer.

I would certain use again and highly recommend CoachHire.

8 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We're overjoyed to receive your kind words and 5-star rating! Your support means the world to us. We are looking forward to your next trip!

Avaliado com 5 de um total de 5 estrelas

Super friendly driver

Super friendly driver. He was always punctual and was happy to change his route to avoid traffic. Good value for money! Oceans Electrical had a great trip with you guys

24 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Your positive feedback is a huge motivation for our team. We're delighted to have met your expectations, and thank you for acknowledging our efforts.

Avaliado com 1 de um total de 5 estrelas

I had a terrible experience with…

I had a terrible experience with CoachHire.com.au. I booked a 55-seater bus and on the day the the driver was changed and subsequently went to the wrong location. They were then late for the pick up and without any advise in advance only sent a 28 seater bus which meant having to complete multiple trips and therefore making the group late for their program. Had the information been provided to me earlier in the day I would have sourced alternate options. The customer service experience has been extremely poor and I had to call and email 5+ times before getting acknowledgment of my complaint. A mere 10% refund was offered when we have refunded 100% to our clients that we booked on behalf of as it was not the service that we had booked. Would not use again and would recommend to book directly with a bus company so you have direct communication and remove the middle man.

25 de outubro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Hi Sophie,

We are very sorry to hear about your experience. So that we can identify your booking with us, we have kindly requested further details from you via Trustpilot.

We hope to hear from you soon.
Kind Regards
CoachHire

Avaliado com 5 de um total de 5 estrelas

10/10

We booked Coach Hire for a winery tour and had a great experience. Thank you to Kyle Munford for exceptional communication and for making the booking process so simple and efficient. Definitely recommend!

9 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

It's customers like you that make our work so rewarding. Thank you for the 5-star review and for participating in our journey!

Avaliado com 5 de um total de 5 estrelas

Our driver was fantastic

Our driver was fantastic - courteous, funny, flexible, considerate and just a pleasure to have with us through the day. Nothing was an issue! The booking process was simple and very cost effective. I compared the costs to at least 5 others and this was the most economical by far. I will definitely use Coach Hire again when booking for a group.

14 de outubro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We can't thank you enough for your kind words. Your review reaffirms the hard work we put in every day. Thanks for your trust and support!

Avaliado com 5 de um total de 5 estrelas

I recently had a fantastic experience…

I recently had a fantastic experience with this bus company, and I can't praise them enough. The bus driver, Steven, was exceptional in communication—clear and helpful throughout the journey. His friendly demeanor and willingness to assist made the trip enjoyable. Overall, a commendable service with a standout driver.

7 de novembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Your 5-star review is a testament to our commitment to outstanding service. Thank you for sharing your positive experience!

Avaliado com 5 de um total de 5 estrelas

Fantastic bus company for our music festival

We had another great experience with Coachhire for the second year running. Kyle Mumford in particular was especially great, making sure the quote was as expected and that all our pick ups and requirements for the music festival were as expected. The coach was at the first pick well before expectation, waiting patiently and Jackie our drive was fantastic helping load and unload and ensured our trip to and from ran as smoothly as possible. I will happily use them again next year. Gerry

8 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We're humbled by your kind words and thrilled you enjoyed our services. Your feedback is invaluable to us. Thanks for the high rating!

Avaliado com 4 de um total de 5 estrelas

Great service!

The bus was clean and comfortable and reliably dropped off and picked up our guests from the agreed upon locations. The bus was 15 minutes late due to traffic and good weather; perhaps this could be avoided by making a more conservative estimate and an earlier collection time. Overall, it was a great service and a fair price too! We would recommend for anyone looking to arrange transport for guests attending their event.

3 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Thank you for taking the time to leave your review! We're glad to have met your expectations and look forward to your continued support. Your comment about timing has been taken on board, thank you

Avaliado com 5 de um total de 5 estrelas

Great value

The service and value of the service was fantastic. The driver was friendly and we arrived at our destination and was returned home without any issues at all. Thanks again for the trip!

3 de dezembro de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

Your review is a shining star for us! We're so grateful for your feedback and thrilled you're satisfied with our service.

Avaliado com 5 de um total de 5 estrelas

The services provided from coach hire…

The services provided from coach hire was efficient, stress free and organised. The driver was also very friendly and a great addition to the environment.

25 de agosto de 2023
Avaliação não solicitada
logotipo da CoachHire.com.au

Resposta da CoachHire.com.au

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

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