I haven't ordered from this company before but I'm sure I will again. I ordered yesterday, just before the cut off for next day delivery and was surprised to receive an email with a delivery slot so... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Good communication from Coffee Supplies Direct, to reply to my query about best before dates (18 months on the Tiziano Bonini). Ordered, and dispatch notification received 24 mins after ordering.... Ver mais
Always great prices, fast delivery, no issues whatsoever. I've been a returning customer for more than a year, ordering on a monthly basis. There has been only one occasion when something went wrong... Ver mais
I gave a 1 star review to Coffee Supplies Direct for poor after sales service as my emails were unanswered. It turns out that the mails went straight to spam - has never happened to me before. Once co... Ver mais
Detalhes da empresa
Sobre Coffee Supplies Direct
Escrito pela empresa
About Coffee Supplies Direct
At Coffee Supplies Direct we have a very simple goal: to supply you with a range of hot beverage solutions at the right prices to keep your customers coming back for more.
We specialise in:
It’s a goal made easier by our competitive prices, fantastic customer service and unbeatable supplier expertise. Our recipe for success is simple.
We pride ourselves on our excellent customer service, wide range of products & our great relationships with our suppliers.
Delivery - Free delivery on orders over £60 with a Next Day delivery option available
Returns - 30 Day money back returns on items returned in their original condition
Credit - We offer a credit option through Klarna & Paypal Credit to help keep your business moving
Informações de contato
Unit 7-8 Leatherhead Trade Park, Station Road, KT22 7AG, Leatherhead, Reino Unido
- info@coffeesuppliesdirect.co.uk
- coffeesuppliesdirect.co.uk
4,8
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Satisfied customer
Good prices quick delivery very satisfied
13 de janeiro de 2025
Avaliação não solicitada
This company owes me £1096.50
This company owes me £1096.50. Do not send payments to their bank account. Holds your money ransom. On the 14/01/25 i placed an order for £1698.50 on their website through paypal. After placing this order they emailed me asking for the payment to be sent to their bank account and they will refund on paypal, no problem i sent the money. The day after i send money to their bank they email to tell me they only have 28/79 of the units i purchased, they said they would refund me for the missing units, this was the 21/01/25. 27/01/25 i get a notification from paypal my refund cant be processed, almost 2 weeks since theyve taken 2 payment off of me. 29/01/25 i received paypal refund. Its now 04/02/25 and after chasing multiple times for my bacs refund for my missing units i have resulted in writing this review in hopes of getting my money back.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Coffee Supplies Direct
Hi
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you faced regarding your order. We understand how important it is for our customers to receive timely refunds and clear communication.
I can see that the refunds have both been actioned. It’s never our intention to withhold funds, and we apologize that this has happened.
We appreciate your patience and understanding as we resolved this matter and look to improve our processes.
Kindest Regards
Coffee Supplies Direct
First purchase, great price & fast delivery
First purchase, great price for a pack of 6 Taylors decaf which I've started drinking but expensive to buy in supermarkets. Quick delivery & good communication re order. Will definitely use again.
27 de janeiro de 2025
Have tried to find decaffeinated coffee…
Have tried to find decaffeinated coffee pods but this was the only site I could find that sold them. Order arrived very quickly. Really pleased.
27 de janeiro de 2025
I’ll definitely use Coffee Supplies Direct again
This was the 1st time I’d used this company and it won’t be the last. Easy ordering online, my order arrived when expected and was packed to a high standard,
I wish you would stock Green & Blacks organic hot chocolate as I’d definitely order that too.
27 de janeiro de 2025
A positive experience
I discovered this company by chance and ordered only once, but everything went smoothly: Speedy delivery at a reasonable price and good dates on the product.
22 de outubro de 2024
Avaliação não solicitada
Good coffee at a fair price
14 de janeiro de 2025
One of the six bags of coffee had split…
One of the six bags of coffee had split open in transit, spilling some of its contents.
3 de janeiro de 2025
Resposta da Coffee Supplies Direct
Dear Peter,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the damaged bag of coffee.
I was unable to locate any contact from you to our customer service team. If you haven’t already done so, please contact us directly through the "Contact Us" section on our website, and a member of our team will assist you in resolving this matter asap.
We appreciate your understanding and look forward to addressing this for you.
Best regards,
Coffee Supplies Direct.
Fabulous Choice, Free Delivery*…
Fabulous choice and always stocks my favourite which I can never find anywhere else. Prompt delivery and amazing value. I ve had 3 orders off them now and I'm extremely happy with my products, service and deliveries
30 de dezembro de 2024
Great item,good price and great delivery
30 de dezembro de 2024
Easy transaction as always Reasonably…
Easy transaction as always Reasonably priced
30 de dezembro de 2024
Good price and quick delivery.
30 de dezembro de 2024
Good value and delivered quickly
30 de dezembro de 2024
We are very happy with the variety of…
We are very happy with the variety of coffee pods received. We are trying them all to see which ones we like best. We can then decide, the ones to order next. So far, so good!
30 de dezembro de 2024
Quick delivery of the best cappuccino.
30 de dezembro de 2024
Reliable
Coffee Supplies Direct have a vast range of coffee which the send out promptly.
I have used them often and will continue to do so.
28 de dezembro de 2024
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.