I've used watch collecting and collecting cars many times over the last few years to buy and sell watches /cars. Its a really good platform, great customer service agents, and totally transparent.... Ver mais

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Veja o que dizem as avaliações
From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... Ver mais
I was a little nervous at the outset, I though selling a valuable item via online auction could be a risk. However, Mark (my allocated person at Watch Collecting) talked me through the very simpl... Ver mais
Although I have used their sister company, Collecting Cars this was the first time I have used Watch Collecting. My contact (Jamie) was excellent and very helpful with advice. The photography was good... Ver mais
Detalhes da empresa
Escrito pela empresa
Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.
Informações de contato
Reino Unido
- clientservices@collecting.com
- collecting.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Impressive service
Very professional service provided by Fleur Dubois at Watch Collecting. The watch had recently been serviced and was in perfect condition. It was carefully assessed and its ownership and provenance checked by Watch Collecting.
We agreed a reserve price and the watch went into the auction.
It sold for the price I was hoping to achieve to a buyer who is clearly delighted with his purchase.
A great experience all round.
Sale of omega
Very good communication and explanation of the sale process. Arranging the photos and valuation was very straightforward. Will use again for purchases or sales.
Fleur was great!
Fleur was great, really helpful and professional and very accurate/ realistic on her assessment of the reserve. She was also able to guide me towards a photographer in my area, and generally handled the process seamlessly. The price I achieved for my watch was in excess of what other online services offered, so I’m really pleased.
First time using watch collecting to…
First time using watch collecting to sell my timepiece, Fleur at watch collecting was very helpful and commutative and managed to sell my watch for more than anticipated. Would 100% use them again
Great communication and professionalism…
Great communication and professionalism from Fleur, did a great job and wont hesitate to use again.
unfortunately - caveat emptor
Disappointingly it’s their way or the highway. Despite making you as a buyer agree terms and a contract with WC and stating at Clause 9.9 you must agree a contract yourself with the seller they discourage any such contract and encourage you to pay the money to the seller - which you are yourself unable to conduct any KYC or AntiMoneyLaundering measures on. Feels like the process maybe open to fraud.
When you ask for their assistance to agree a short contract of sale they advise ‘this platform is not for you’. Perhaps more legal training needed for salespeople.
Despite the claims of checks of the Watchregister loss databases WC said they don’t ask the seller if the watch is lost stolen or fake on consignment.
A prime example we saw was a Rolex watch seller listed their watch with the wrong manual and admitted they were a dealer - after these red flags buyers wrote to WC but they ignored them and the auction was allowed to proceed to conclusion. due diligence on the seller? Due diligence on the watch and it’s papers?

Resposta da Collecting.com
Well done Natalie
Well done Natalie - thank you for your assistance with this transaction
Everything went well.
Everything went well.
Great support and follow up by team member Fleur Dubois.
Should aim to maximise the sale price…
Should aim to maximise the sale price rather than the speed of the sale
5 stars well deserved
Very smooth and efficient bidding and after bid process. Responsive and kind customer service agents. Mark was most helpful on the handover date, very kind and professional. 5 stars well deserved
Good advise and close communication resulting in satisfactory sale.
Good advise and close communication. Any questions were met with an immediate response from Fleur Dubois and she also helped me in getting photographs taken at the compan's office.
When the auction was coming to a conclusion I had conversations with Fleur regarding the reserve which helped the sale and meant the original reserve was almost achieved.
Great Service
The whole process was simple and efficient. Mark couldn't have been more helpful, and was always at hand to answer any queries. I've used other auction sites in the past and Watch Collecting is by far the best.
Excellent service. 100% recommended
Straightforward and great communication with the consultant at Watch Collecting. I will use them again
I received excellent service and…
I received excellent service and support in my recent purchase via the auction platform. A very minor issue was addressed quickly and sensibly, and the watch (entirely as described) was in my possession within a short period of time. Will no doubt use again.
Fantastic and easy experience selling…
Fantastic and easy experience selling my Patek Philippe. Fleur was super helpful and quick to answer any queries I had. Would definitely use again.
Very disappointing experience
Very disappointing experience
Genuinely bid on a watch and person I was up against over bid by £22,000 so stopped any further bids from me
When I queried this I was told genuine mistake and they have come to an agreement
So basically bid what you like and agree the sale after so genuine buyers have no chance
Will never use again

Resposta da Collecting.com
Professional service from Natalie and…
Professional service from Natalie and good communication.
Everything worked exactly as it…
Everything worked exactly as it should’ve . This site was recommend to me by other serious watch purchasers and I would now recommend to others.
Perfect Experience
The customer help after the purchase is perfect, thank you so much for everything!
Excellent service from start to finish
Excellent service from start to finish. Very pleased.
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