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Collecting.com Avaliações 

425
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've used watch collecting and collecting cars many times over the last few years to buy and sell watches /cars. Its a really good platform, great customer service agents, and totally transparent.... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was a little nervous at the outset, I though selling a valuable item via online auction could be a risk. However, Mark (my allocated person at Watch Collecting) talked me through the very simpl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Although I have used their sister company, Collecting Cars this was the first time I have used Watch Collecting. My contact (Jamie) was excellent and very helpful with advice. The photography was good... Ver mais

Detalhes da empresa

  1. Casa de Leilões

Escrito pela empresa

Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

425 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(425)

85 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent all round

This is an excellent service and the quality of support ,in my case from Hugo, was first rate , showing a real commitment to achieving transactions in the interests of all parties going well beyond what might reasonably be expected of an online auction platform.

4 de abril de 2024
Avaliado com 2 de um total de 5 estrelas

Typically more expensive than market

Typically more expensive than market after bidding end and additional buyer’s premium which they charge for so called service, which is very poor since they just provide email address of seller. No payment platform, no shipping service, all to be arranged between seller and buyer

1 de março de 2024
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Thank you for your feedback. We strive to provide transparency on our buyers premium and have a breakdown listed in our terms and FAQs.

Once the auction ends you receive an automated email with the sellers contact details. You then receive a call and email with next steps outlining how to arrange shipping and insurance. An escrow service is provided as a payment option if the seller has agreed to accept payment by this method. This will be visible on the auction lot prior to bidding.

We will certainly take your concerns into consideration to improve our platform and we'll work on enhancing our services to better meet our customer needs in the future.

Kind regards
Client Services Team

Avaliado com 5 de um total de 5 estrelas

Professional

Very easy service, professional and always on hand. Phone calls always returned if not answered immediately and questions always answered with satisfaction.
I wouldn't hesitate to use this company again. To note I received what my watch was worth and I was paid out in around 48 hours.

22 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Making life easy!

Watchcollecting were brilliant, and helped secure an excellent sale price for the two items I listed with them.

Special thanks to Fleur for making the process so easy, and thumbs up for the Managed Service - yes it costs a bit, but made my life much easier!

14 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Excellent support from Alex @…

Excellent support from Alex @ WatchCollecting who was pretty much on the ball all the way through the three transactions. Decent results by and large although one watch was let down by a silly little bidder that won the auction and then couldn’t pay so they ruined the auction for the genuine bidders, myself and Alex at WatchCollecting……perhaps that bidder should stick to ebay. l think WatchCollecting should note their details and ban bidders like that completely for the future as they waste everyones time and money.
Alex stepped up though and got the watch sold, although sadly with a reduction against the next best underbidders original bid.
All three watches sold and would certainly sell on here again.
So well done Alex, couldn’t fault him…..

14 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Superb service

Very satisfied with my experience selling through Watch Collecting. Oliver Roberts did an excellent job guiding me through the process and helpfully stepped in when needed. Highly recommended!

12 de março de 2024
Avaliado com 1 de um total de 5 estrelas

Buyer beware - be careful

Have bought with w/c before - first experience was good, no issues

Looking at buying another via the “sourcing”. Told them looking for an unworn / barely worn watch. Was told they had one so I went to inspect with Hugo. Watch had clearly been worn about 15-20 times under close inspection. Multiple scratches and one proper chip. He agreed it was heavily worn.

Same watch then comes up for listing on the platform a day later, most photos with a plastic protector on and describing it as “worn three times and in perfect condition”. This was a complete lie. I asked the question to the seller as to how many times it had been worn as I had inspected it and it had multiple scratches on it. The question was posted and then rapidly removed by w/c in less than 24 hours. I mailed Hugo to ask why and have been blanked.

It’s a good platform but clearly the need to sell watches at any cost rather than describe them accurately is the overriding concern. This may be fine at the lower end of the market for for high value watches you are taking a huge risk buying with them.

Essentially you might get lucky with a watch or you might get a rogue seller. Watch collecting don’t describe accurately and clearly have no desire to when called out.

So a decent platform but basically you are rolling the dice on the condition - so it’s very much buyer beware. You need to inspect the watch in person or else risk buying a duffer with no recourse as it’s a private sale and the platform takes no liability

28 de fevereiro de 2024
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Good afternoon,

Thank you for your feedback.

I have discussed the matter with Hugo and the seller who have come back to me with further comments.

As you mention you contacted us via the sourcing enquiry form looking for a watch in a condition to your satisfaction.

Hugo contacted a seller who's watch potentially fitted your criteria. The seller agreed that prior to placing the watch into auction he would be happy to offer it under the Buy Now, Best Offer option on the platform. The usual process is to create the listing, you pay Watch Collecting the buyers fee and contact the seller to arrange payment and collection of the watch.

You asked the seller if you can see images of the watch prior to the listing going live, along with the serial number. Following this, you requested to view the watch in person with no financial commitment made to purchase the watch.

The seller duly obliged to these requests and drove two hours to our office in order for you to view, prior to completing the sale. Upon inspection you felt the condition was not to your satisfaction and the sale did not conclude.

The seller opted to list the watch in auction with 28 high resolution images. You proceeded to leave a comment on the auction lot regarding your view on the condition when not looking to make a purchase. Understandably the seller felt this was done with the view to hinder the final auction result and in line with the terms of the platform, the comment was removed.

The watch went on to sell for the price the seller was looking to achieve. It was collected in person from our offices by a very happy buyer.

Kind regards
Client Services Team
clientservice@watchcollecting.com

Avaliado com 1 de um total de 5 estrelas

Worst online experience in 45 years !

Truly shocking service. I purchased a watch online only to find the seller was out of the country and couldn't post the item as stated or meet for a handover for 2 / 3 weeks. Customer service was diabolical and just took their £1500. On numerous emails they were unhelpful and rude at best.

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Good afternoon Daniel,

Thank you for your feedback.

Having checked on the system I can see you won the watch from a private seller on 9th February.

As you mention, the seller was out of the country and unfortunately
unable to travel due to medical reasons to meet you in person to hand over the watch.

The seller offered for a friend in the UK to meet you in person, however this was declined as you did not feel comfortable with collecting from his friend.

The seller offered to have his friend pack the watch ready for you to arrange a courier collection, however this was declined as you did not feel comfortable having someone other than the seller package the watch.

We reached out to you and offered to have the watch bought to our office by the friend in order for you to collect from us, this was also declined.

To further assist we suggested you can use the escrow service and release the funds when in possession of the watch either from our office or from the sellers friend. This was also declined and you informed the seller you did not want to proceed with the sale.

I can only apologies if you felt the above offers of assistance were unhelpful. We pride ourselves on delivering great customer case, sorry we fell short on this occasion.

Kind regards
Client Services Team

Avaliado com 5 de um total de 5 estrelas

I wouldn't choose any other company for…

I wouldn't choose any other company for selling my watches. My dedicated contact Ollie was excellent and always on hand to answer any questions. He was professional but also approachable and friendly. Unfortunately the first winning bidder was a time-waster but Ollie got my watch relisted within a couple of days and sold in a week. The time-waster has been banned from the site and lost his fee paid to the company. This wasn't watchcollecting's fault obviously but it was all sorted very quickly which shows the company's quality of service. I chose the managed service for a small fee which takes all the worry out of the after sales process as watchcollecting.com deal with sending the watch to the buyer (or collection) and insurance. Highly recommended.

26 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I sold my watch recently through…

I sold my watch recently through auction, it was a wonderful experience during the bidding moment, as a private collector i am impressed with the process, the payment was done promptly by the buyer who won the auction bid, Hugo was on top of it throughout.

18 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good trusty experience

I was very skeptical when I was first buying the watch with how it all works as you had to pay the buyer before even receiving the watch but mark who worked at watch collecting helped with this massively by giving me all the reassurance I needed and this made the process so easy and smooth as I met the buyer picked the watch up and everything was as it said on the website couldn’t be more thankful of mark

27 de fevereiro de 2024
Avaliado com 1 de um total de 5 estrelas

WORST SERVICE IVE RECEIVED! SCAMMERS

WORST SERVICE IVE RECEIVED!!

IM A WATCH DEALER!!!!

I put my watch through watch collecting they promised me the earth and returned me absolutely nothing.

I had paid for the managed service which was £250 pounds.

A buyer bought the watch on a buy it now sale. Who ended up pulling out of the deal. However watch collecting still received the buyers premium (minimum £600). And told me they couldn’t go ahead with the sale. As far as I’m concerned they had made their money and weren’t bothered about making their client happy which was me. Which they tried to lie about and said they ‘could’ have to return it if the buyer insists.

They had promised me a quick turnaround when they had held my watch for a total of 4 weeks. Leaving me to have to make a massive loss on the watch as the market changed which I informed was a possibility previously.
I’ve lost £2500 pounds because of this.

On top of this my watch didn’t sell but is listed as sold on their website to make them look like they’re busy. Set of scammers!

I dealt with Hugo who was very hard to communicate with and I had to ring him for updates all the time. There was definitely a language barrier! As I noted I payed the £250 ‘managed service’ which they have refused to refund even though the didn’t manage anything!

DO NOT USE!

23 de fevereiro de 2024
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Good evening

Thank you for your feedback and I am sorry to hear about your recent experience when selling through the platform.

I can see from the system the Client Service Manager has been in touch regarding the issues you have highlighted. From your feedback I do not believe you have seen this as yet so if you can please check your junk folder as the email may have filtered into there.

Please accept my sincere apologies on behalf of the buyer for their lack of communication and payment for the watch.

They have been informed they have 7 days (5 working days) to complete payment, or they will lose the right to purchase the watch.

Due to this term, they have until Saturday 24th February to complete on the sale, which is why the watch is still showing as sold.

If no payment has been received by the deadline, they will be informed they can no longer purchase the watch and their access to the platform will be revoked in line with our terms. We do not wish to have anyone looking to use our services to experience unnecessary disappointment.

As advised by the Manager we will be more than happy to refund the Managed Service fee in light of this.

Very sorry for the inconvenience caused. Please do come back to us on clientservices@watchcollecting.com to make the necessary arrangements.

Kind regards
Client Services Team

Avaliado com 5 de um total de 5 estrelas

Recent Hublot sale

Recently sold a Hublot via this company & while it's super scary trusting & selling a watch like that on open auction, it worked really well & I pretty much got the price I was willing to let the watch go for. Trust them! I had them do the pictures as well. They kept me fully up to date on the sale & after it completed, I took the watch back up to them (you can leave it with them) & the transfer of funds was pretty much instant. Really easy experience. Thanks goes to Hugo!

30 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent. My go to for buying and selling.

I can now honestly say that the service from Ollie and the team is excellent. If you want to sell a watch you will get a quick sale at the going rate. If you are a buyer then there are lots of the most popular Rolex at great prices, but also some real rare jewels such as Forsey Greubel and a Rolex Octopus!

13 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dealt with Fleur

Dealt with Fleur. She cold called me as I had sold a watch previously I was thinking of getting in touch as I had 3 watches cherished no and a A/M DB7 for sale Fleur arranged for everything to be photographed and put up for auction Everything now sold very successfully Fleur’s communication was excellent 👌

16 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Professional and informative

Mark at WatchCollecting has been extremely professional , informative and helpful. From the initial meeting to drop the watch off for WC’s ‘Fully Managed’ service, he has been great to deal with, and worked through to get the right result.

There was a small miscommunication at the point of sale but the team at Watch Collecting dealt with it in the exact way I could of hoped for, and got me a fair and efficient resolution (under a hour!)
Top marks 👍🏻

7 de fevereiro de 2024

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