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Collecting.com Avaliações 

425
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've used watch collecting and collecting cars many times over the last few years to buy and sell watches /cars. Its a really good platform, great customer service agents, and totally transparent.... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the moment I contacted Watch Collecting I was made to feel so welcome and safe. Totally genuine hard working team. I dealt with Jamie who was a very efficient and knowledgeable gentleman. He k... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was a little nervous at the outset, I though selling a valuable item via online auction could be a risk. However, Mark (my allocated person at Watch Collecting) talked me through the very simpl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Although I have used their sister company, Collecting Cars this was the first time I have used Watch Collecting. My contact (Jamie) was excellent and very helpful with advice. The photography was good... Ver mais

Detalhes da empresa

  1. Casa de Leilões

Escrito pela empresa

Collecting.com is a global online auction platform for collectible watches, bringing buyers and sellers together through curated, 7-day auctions. Launched in 2021 as Watch Collecting, the platform has grown to more than 400,000 members and achieved over £110 million in sales. Our specialist team is based in the UK, with offices and expertise around the world, sourcing and presenting a broad range of watches to an international audience. Whether buying, selling or simply following the market, Collecting.com offers a secure, specialist-led experience for collectors.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

425 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(425)

85 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

They'll want your watch

They'll want your watch, they'll be persistent and the bid will be just north of insulting. Go to Watchfinder or SubDial for a much better deal and service.

3 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service, in terms of reliability, trust, and pace.

Jamie was a pleasure to work with, I highly recommend getting in touch with him if you’re interested in buying/selling a watch.

28 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

C’est gens son incompétent et de plus…

C’est gens son incompétent et de plus les frais de 10pourcent que le site prend on été largement franchie.
J’ai acheter une montre à 20000 il m’on prit 3000 pounds franchement de nos jours il y’a beaucoup mieux comme les enchères à Genève que je conseille .

25 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Selling… Fully Managed Service

I opted to sell my watch using the fully managed service, the experience was seamless. Jamie handled everything: coordinating professional photos, writing the description, managing the listing, and providing honest guidance. Jamie was responsive, knowledgeable, and genuinely cared about getting a good result for my watch. Thank you.

22 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super easy

Super easy - super helpful - very good communication during the auctions. Thank you Marcus!

1 de maio de 2026
Avaliação não solicitada
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Resposta da Collecting.com

Hi Orlando,

Thank you for the fantastic review! We are thrilled that you found the auction process easy, and we will be sure to pass your gratitude directly to Marcus for his communication through the process.

The Watch Collecting Team

Avaliado com 5 de um total de 5 estrelas

Great service very happy with the watch…

Great service very happy with the watch Mark was very helpful and efficient highly professional would recommend him and Watch Collecting as the best way to acquire your new timepiece

1 de maio de 2026
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Hello Vaughan,

Thank you for the wonderful recommendation and for choosing Watch Collecting to acquire your new timepiece! We are thrilled that you are happy with your watch and that Mark provided you with such efficient and professional service.

The Watch Collecting Team

Avaliado com 5 de um total de 5 estrelas

I have sold a few pieces on watch…

I have sold a few pieces on watch collecting. It's really convenient and safe. I never once felt like i was in danger of being ripped off, even when selling hundreds of thousands worth of watches. It's also a great place to buy as you can gauge the true market value of a piece rather than relying on the marked-up value (like on Chrono 24). Fleur and the team provide an excellent, friendly, transparent service.

16 de abril de 2026
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Hi Martin,

Thank you for your wonderful review, and for trusting us with your high-value pieces, highlighting the safety you feel and true market transparency our platform offers! We truly appreciate your continued loyalty, and we will be sure to pass your wonderful compliments directly to Fleur and the team.

The Watch Collecting Team

Avaliado com 5 de um total de 5 estrelas

Great service by Watch Collecting

Great service from beginning to end. Nothing was too much trouble and responses professional and thoughtful. Jamie Edmonston was readily available to ensure complete satisfaction and went above and beyond.

15 de abril de 2026
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Hi Lee,

Thank you for sharing your fantastic experience with us! We are thrilled to hear that Jamie went above and beyond to ensure your complete satisfaction, and we will certainly pass your kind words on to him.

The Watch Collecting Team

Avaliado com 5 de um total de 5 estrelas

Mark was fantastic

Mark was fantastic. I highly recommend the managed process and undoubtedly will use watch collecting and the managed service again.

8 de abril de 2026
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Hi there,

Thank you for the fantastic recommendation and for choosing our Managed Service! We are thrilled that Mark provided such a great experience, and we eagerly look forward to assisting you again in the future.

The Watch Collecting Team

Avaliado com 5 de um total de 5 estrelas

Nervous? Me too but I would def. recommend!

I have to admit I was slightly nervous about using WatchCollecting but my fears soon disappeared after speaking with Fleur. The managed service made a huge difference and the sale price was higher than expected! Thinking of selling a watch? Use watchcollecting.com

1 de abril de 2026
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Resposta da Collecting.com

Hello Andrew,

Thank you so much for the glowing recommendation and for trusting Watch Collecting! We are delighted that Fleur helped put your mind at ease and that our Managed Service delivered a fantastic result for you!

The Watch Collecting Team

Avaliado com 5 de um total de 5 estrelas

Knowledgable & friendly service

I was very happy with the knowledgeable and friendly service from Marcus and the CW team, who successfully sold my somewhat niche watch for a good price. I’d highly recommend the managed service option which took away much of the hassle from a seller’s perspective and I’d certainly use them again.

30 de março de 2026
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Hello John,

Thank you for trusting our Managed Service and for your wonderful recommendation! We are thrilled that Marcus and the team provided a hassle free, successful sale for your watch, and we look forward to working with you again in the future.

The Watch Collecting Team

Avaliado com 5 de um total de 5 estrelas

Perfect service & seamless from auction to sale

I had a great experience with Watch Collecting. Marcus took all of the stress away with managing the auction, sale and delivery of the watch. I would highly recommend!

24 de março de 2026
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Hi Charlotte,

Thank you for choosing Watch Collecting! We are thrilled to hear that you had a great experience and that Marcus provided a stress free experience from the auction all the way through to delivery. We will be sure to share your kind words with him.

The Watch Collecting Team

Avaliado com 1 de um total de 5 estrelas

I never received the watch I bought and I lost 19’000. - GBP

I bought a Rolex Daytona on watchcollecting.
Lot:#80517 for the sum of 18,000 GBP six months ago and to this day I still have not received the watch. No one knows where the watch is, lost package? Stolen watch? Scam?
Despite the excellent contact I had with the watchcollecting customer service, their response is that they are unable to conduct the investigations to find the watch.
My observation is simple, I lost 19,000 GBP in this matter.

31 de março de 2026
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Hello Cyril,

Thank you for your review and the kind words regarding our customer service team. We are incredibly sorry that your watch remains missing and completely understand your deep frustration over this situation.

To clarify, while we offer managed shipping, you opted to arrange the courier independently. We securely packed the watch and your courier successfully scanned it upon collection from us. Unfortunately, tracking indicates that FedEx subsequently misplaced the package.

As this was arranged by yourself directly with FedEx, they will only discuss the investigation with you as the account holder. Despite our repeated attempts to intervene and trace the item on your behalf, FedEx has restricted our access to the case.

We sincerely hope FedEx resolves your claim quickly, and we remain fully available to provide any documentation or proof of collection you need to support your case with them.

The Watch Collecting Team

Avaliado com 5 de um total de 5 estrelas

Just got a watch and everything went…

Just got a watch and everything went well. I had to deal with Fleur from the watch collecting team and she was very helpful, quick with answering and dealing with the after sale.
Definitely a good experience

19 de março de 2026
logotipo da Collecting.com

Resposta da Collecting.com

Hello Marc,

Thank you for the wonderful review and for choosing Watch Collecting! We are so glad your purchase went smoothly, and we will certainly pass your kind compliments regarding the quick and helpful service directly on to Fleur.

The Watch Collecting Team

Avaliado com 5 de um total de 5 estrelas

Sale of Rolex

From the outset, the service provided was of the highest quality with excellent communications and guidance. The feedback and attention to detail is exemplary.

18 de março de 2026
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Hi Perry,

Thank you for your feedback! We take great pride in offering exemplary guidance from day one, and we are so glad you felt well supported throughout the sale of your watch.

The Watch Collecting Team

Avaliado com 1 de um total de 5 estrelas

Watch arrived completely broken and…

Watch arrived completely broken and watch collecting have avoided and refused any accountability. They also admit they provide no checks on authenticity and even if the watch is working. Have been a nightmare to deal with. Not sure why you’d risk buying from them.

11 de março de 2026
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Hello Marcus. Thank you for your review.

We want to address the inaccuracies in your statement to provide a clear and factual picture of this transaction.

As stated in our terms and on all listings, any watch presented without an in-date service warranty or receipt is expected to require a service. Your purchase was a 1960s watch-only item, meaning a routine service was always to be expected.

You also claim the watch arrived broken and that we have refused accountability. However, we have been in continuous communication with you and have provided clear video evidence showing the watch functioning properly at the exact moment it was securely packed for dispatch.

Since you opted for shipping, transit insurance was applied to protect against damage en route. We guided you through opening a damage claim with our shipping partner, which you successfully initiated and as of the time of this review, is currently being processed.

The Watch Collecting Team

Avaliado com 1 de um total de 5 estrelas

A market place for fakes! Avoid!!!

I bought a Rolex from a trade seller called AceWatches on this site. The watch came with box and papers. I have since sent the watch to Subdial to be authenticated and it turns out the watch is a fake! Watch collecting have told me very quickly that this is my problem to sort out. They have shown zero empathy for my situation being £7k out of pocket, just because I trusted their brand. And have been slow and unhelpful from the outset. They have also wiped all details of the sale from their website to avoid any culpability. I would encourage anyone who has bought a watch from them to get it authenticated at once!! As it’s fairly clear that this is not a one off and there are multiple dodgy ‘trade dealers’ using this site to pedal fake goods!!

Do not buy from this site!!!!

Further to the reply below.

Yes, the watch was purchased last year, I have not stated otherwise!

The links to the listing had been removed/deactivated. Since my review I can now find the listing again…

A master watch maker has said the watch is not the watch listed and is what is commonly known as a Frankenstein watch or from a chop shop. As I look into this further it appears this is something that has potentially happened to hundreds of your other customers!

You are advertising fake watches a real ones!

You are allowing potential criminals with no actually business or experience of watchmaking to call themselves Trade Dealers on your website without vetting them!

You have now refused to give me any details of the ‘supposed’ dealer, to protect him rather than help me! This is obviously due to the possible back lash you will face due to the chance that all the other watches he has sold are the same chop shop rubbish!

You have been hard to reach, unempathetic and only interested in making me look unreliable! Rather than being a good company as your brand suggests you should be!

Not even an offer to refund your, very high, fee that I paid for a fake watches!!

Avoid avoid avoid!!! There are plenty of companies around who seek genuine, verified watches at reasonable prices!!

Get your watch collecting watch checked!

18 de março de 2026
Avaliação não solicitada
logotipo da Collecting.com

Resposta da Collecting.com

Hello Alex. Thank you for your review.

We want to address the inaccuracies in your statement to provide a clear and factual picture of this transaction.

This purchase was made seven months ago, in August 2025. As outlined in our terms, our Buyer Protection policy provides mediation and support within the first 30 days of a sale. Had this issue been raised within that window, we would have absolutely been able to step in and assist you. After seven months, the item has been outside our ecosystem for too long for us to verify its chain of custody.

We must also correct the claim that details of this sale were removed to avoid culpability. The listing has not been hidden and remains fully visible on our platform.

Finally, while you state a third party deemed the watch inauthentic, we have yet to receive any of the documentation verifying this report. We have strongly advised taking the watch directly to Rolex for official authentication, but this has not been confirmed. As the protection window has long passed, we have advised that any resolution must now be reached directly with the seller.

The Watch Collecting Team

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