College and County Avaliações 

74
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Five years ago I offered a 5 star review regarding my experiences with College and County and nothing has changed that opinion. They are just very good at what they do, especially the all impo... Ver mais

Avaliado com 5 de um total de 5 estrelas

I really enjoyed working with the team. A big shout out to Bianca and Ed for their responsiveness, dedication and help throughout the process. Being an international student on the market for a rental... Ver mais

Avaliado com 5 de um total de 5 estrelas

College and County are all things a good letting agent should be. Nothing is too much trouble, they find reliable tenants, set a realistic rent, communicate fully and promptly and with unfailin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I cannot recommend College and County more highly. From start to finish the main contact person with me in their Oxford office went above and beyond on every count. He found a great tenant for me very... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretora de aluguel de imóveis
  2. Investimento em propriedades
  3. Companhia gestora de propriedade

Informação fornecida por fontes externas variadas

Residential Lettings with an ethical twist


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

74 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

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4,6

Todas as avaliações

(74)

12 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I have had a very good experience with…

I have had a very good experience with College and County. They are always friendly and helpful and find tenants quickly. They have just obtained a five-year HMO license for my premises at minimal trouble to myself. I would recommend them.

27 de outubro de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thank you Sarah for posting a review. Our team have an excellent reputation with Oxford City's Environmental Health Dept, Cristina's efficiency and our client's commitment to Ethical Letting makes securing 5 year licenses and the incumbent savings much easier.

Avaliado com 5 de um total de 5 estrelas

Perfect letting agents

My partner and I rented a property with College and County in Oxford. Throughout the whole year College and County were very supportive, attentive, proactive and very prompt to respond. They actively helped us through any queries or difficulties we had and were always very pleasant to lovely. Our property manager Tabitha Tyrrell was especially helpful and lovely, and made our experience very enjoyable and easy. Thank you!

28 de setembro de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Wow! what a glowing review! I am delighted that your year went well, and that Tabi has been such a star. We do work very hard to ensure a level of service that exceeds expectation for all our customers; property owners, and occupiers. We firmly believe that this will be what facilitates a sustainable business model, and will drive growth as people talk to each other on social media platforms (and review sites!) Mark Crampton Smith - Managing Director.

Avaliado com 5 de um total de 5 estrelas

Friendly and helpful agents :)

As students we were worried we would be exploited as there are so many bad stories! Yet I do not have a bad word about college and county, they have helped us with everything we have needed, replied to emails fast and equipped us well! Definitely recommend going with them :)

25 de agosto de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

I am delighted your experience was so positive Ellie. Our strong reputation with students is why we are able to secure tenancy agreements for our growing cohort of landlord clients. Good communication is critical to all parties. Mark Crampton Smith - Managing Director

Avaliado com 5 de um total de 5 estrelas

Professional, engaged and helpful Lettings agent

We have been trying to find a flat for our daughter for when she starts uni in September and were really frustrated by the service we got from local agents until I started to speak to Lewis at College and Country. We live in Somerset so Oxford is several hours away which makes it really hard to do viewings made even more complicated with Covid restrictions. Lewis has been so helpful and coped with delays due to travel and has answered all our questions & helped us secure a new home for her as she starts out on the next part of her journey. Thanks for all your help Lewis, I will recommend you to everyone!

11 de agosto de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Very pleased that Lewis was able to assist you and your daughter. It is tough to keep service levels as high as we all strive for when the "pingdemic" has depleted our lettings team by over 30% at our busiest time of year........ Luckily we have a very committed team but feedback like yours is an important part of keeping them all motivated to create win-win solutions for our customers. Mark Crampton Smith - Managing Director

Avaliado com 5 de um total de 5 estrelas

Ines and her team at College and County…

Ines and her team at College and County helped my daughter search for a property to rent in Oxford recently. The whole team were extremely helpful, professional and approachable and we would definitely contact them again to search for properties in Oxford.

3 de agosto de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thank you Tracy. Of course we are delighted that we were able to help your daughter find a suitable property in Oxford, but it is critical to our long term future that customers would return to use us again, and are prepared to tell others! Mark Crampton Smith - Managing Director.

Avaliado com 1 de um total de 5 estrelas

STAY AWAY

I can only corroborate the comment made earlier by Vittoria, and I'm only giving one star because I can't give zero star. At the end of my tenancy, they also gave my deposit back to my flatmate despite me asking them not to. In spite of Vittoria's example where she lost a lot of money, the agency maintain a head tenant policy that is not mandatory. TDS can pay the deposit back to each tenant separately so there is no reason why this letting agency can't. What is more is that at the signing, the agency did not specifically/properly explain me what the head tenant role entailed. Vittoria's feedback confirms that the agency do know people may loose money because of the 'head tenant' clause but do nothing to prevent this from happening or protect all tenants. In my case they did not even update the TDS deposit information to add my name on it and did not serve me the prescribed information either. Yet when I asked about it they claimed to have done everything in line with the law until I brought in a lawyer. As Vittoria said, STAY AWAY, especially if you are a tenant looking to enter a joint tenancy.

Response to the MD's feedback: I really had no outstanding utility bills/dispute that I knew of, and I am not sure what this has to do with you giving the deposit back to tenants separately. I did have a co-tenant similar to that of VITTORIA and that was not new to you / your team. But you decided not to care about it and gave that person my money against my will - the problem is as simple as that. Would love to hear your feedback about why your team urged me not to bring in a lawyer, claiming they did everything right until I actually brought in a lawyer. Interesting to see you mentioning 'genuine' problems, as if mine and that of the previous tenant (VITTORIA) were not genuine problems. You may manage over 1000 tenancies across the group, but the data shows that I am not the only one having that issue and you ignore it. I had to bring in a lawyer to be able to recoup my money. Please note that I am not finally writing this for me personally as I got my money back (Thanks to the lawyer), just want to share my experience for future tenants especially those looking to enter a joint tenancy. To Vittoria you said it was because she did not flag any issue early in the process, I did flag the issue early enough but you still did nothing!! Hope you take this more seriously for future joint tenancies

31 de julho de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

So sorry you have found deposit returns to head tenant a problem Francis. With over 1000 tenancies a year across the group, it is not an issue for our tenants; perhaps it was because you had a dispute with your co-tenant over outstanding utilities bills that the problem arose? Also worth noting that we have a formal complains procedure (see our website) I am always happy to find resolution with those who approach us with a genuine problem. Mark Crampton Smith - Managing Director

Avaliado com 5 de um total de 5 estrelas

Great service

Quick and clear information was always provided and Lewis was a massive help in making the process of our first move a lot easier!

27 de julho de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thanks Jay….. so pleased Lewis was so helpful…. Between you and me, he is a bit of a star…. Obs I wouldn’t want him to grow out of his boots too soon!!

Avaliado com 5 de um total de 5 estrelas

Great experience!

Great experience! I needed to move in at short notice and the team, Danielle in particular, were brilliant at getting everything sorted in time and helping clarify any issues that I had. First time renting through an agency and I really expected it to be much more of a headache, but it was incredibly easy.

25 de julho de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

So pleased that your experience was positive enough for you to commend us to others Tom. At a time when increasingly we all seek peer recommendation as we choose goods and services it is of course critical to the sustainability of our business that we provide the very highest levels of customer service.

Avaliado com 5 de um total de 5 estrelas

Best estate agent in Thame!

Best estate agent I have ever dealt with. Efficient, friendly, understanding and professional. They do what they say they will do on time and with care. Very well organised and experts in their field. Outstanding service and I would recommend without any reservations.

16 de julho de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Wow! Thank you Apostolos. I know how hard the team try to exceed customer expectations, but it really does mean a lot to them to receive such powerful reviews. I know that Ellen and Sam will be delighted. Mark Crampton Smith - Managing Director.

Avaliado com 5 de um total de 5 estrelas

Best agency in Oxford

I have been renting for many years, College and County have been by far the best agency I have used both in Oxford and in the UK. The property manager Tabitha was extremely friendly and helpful throughout my 2 year tenancy, really making me feel at home in the property.

6 de julho de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

So pleased Emily! Tabi, like all the team here is passionate about providing the very best customer experience. We are seeking to challenge the reputation of agency by delivering "Ethical Letting" ensuring that we do the right thing in every circumstance. Mark Crampton Smith - Managing Director.

Avaliado com 5 de um total de 5 estrelas

We have been really impressed with…

We have been really impressed with College and County. Tabitha has always been so helpful and available when we’ve had any questions or requests and any issues have always been resolved quickly. Would definitely recommend.

28 de junho de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thank you Megan…. I am delighted that you feel able to commend us. Our reputation is critical to our mission to change the reputation of agents.

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service, accomodating to my special needs.

22 de junho de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thank you Francisco for taking the time to post a review. I am delighted that you have found the service so strong. Mark Crampton Smith - Managing Director.

Avaliado com 5 de um total de 5 estrelas

Best in Oxford!

Thanks so much to Lewis and the College and County team. They turned our nightmare flat hunt into a success.

2 de junho de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

So pleased Elliot.... as will Lewis and the Lettings team be to know that their quest for exceptional service levels is recognised by customers! Should you ever notice any way in which the experience could be improved, please do not hesitate to get in touch with me directly. Mark Crampton Smith - Managing Director.

Avaliado com 5 de um total de 5 estrelas

We rented with College & County for 2…

We rented with College & County for 2 and a half years and it was a great experience all the way through! Everyone on the team was helpful and kind, especially during Covid stress. Any problems we've had have always been dealt with in a quick and professional manner. Special shout-out to Tabitha for always being such a cheerful & helpful first port of call.

28 de maio de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thank you Maren for taking the time to post a review. Our growth and sustainability are increasingly determined by our digital reputation. One of the bi-products of Covid is the acceleration of the changes in the way we all find and decide about whom we will use for goods and services. Tabitha will be delighted that she gets a mention and I have messaged her to pass on your "shout" Mark Crampton Smith - Managing Director.

Avaliado com 5 de um total de 5 estrelas

College & County are the best

College & County are the best

We have used College & County’s letting department for around 10 years for our four Oxford properties. They have always given us outstanding service, often going well beyond the call of duty. All their staff are courteous and extremely helpful. We are currently considering using their full management service and have no doubt they will provide a similarly excellent and professional service. We have no hesitation in recommending this company

30 de março de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thank you Dilys for posting a review. I am sure that when the time is right for you to pass over the management of your properties, you will find the team in Property Management just as strong. We have systematically reduced the number of units each manager looks after; this ensures they can provide the kind of attention that your valuable asset requires. One important bi-product of this is that the team tend to get far greater job satisfaction and subsequently stay longer with us so our clients enjoy the benefits of working with the same person who knows their property well and how they like things to be done. Mark Crampton Smith - Managing Director.

Avaliado com 5 de um total de 5 estrelas

I am very impressed by College and County

I changed to College and County because my previous agents were not vetting my tenants sufficiently and had appalling back office service dealing with leases.
College and County have given me a very professional service and found excellent tenants for all my properties. They are a very proactive agency, efficient and personable.
Their marketing is good: photography and property descriptions excellent, viewings and feed backs great.
They keep me up to date with any legislation that may affect me.
I am particularly impressed with the extremely comprehensive lease documents they produce and their attention to detail where a specific additional clause is appropriate for each individual property.
They are a great lettings team, their professional fees are reasonable and they know the lettings market inside out.

24 de março de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thank you Moira for your comprehensive review. I am delighted that you have found the service worthy of such high commendation. Mark Crampton Smith - Managing Director

Avaliado com 5 de um total de 5 estrelas

Great estate agents!

Great estate agents!

My partner and I recently moved to Oxford and the team at College and County were great from the start! They showed us round the property on a Saturday and had us moved in 10 days later.

They left us a lovely move in note and have been really responsive about a faulty appliance in the property.

Special thanks to Lewis and Tabitha for being really helpful and friendly! We will definitely be using their services again!!

17 de março de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thank you Olivia. Whilst I am not surprised your experience was so positive, (I know how strong my team are, and how lucky I am to have them!) I am delighted that you have been moved to commend us with a review. At a time when Covid has made everybody a little more "short-fused" than before, there is sometimes a tendency for our customers to express frustration in our direction. Your positive feedback, therefore, becomes all the more precious to maintaining morale and drive to provide the level of service you have commented on. Mark Crampton Smith - Managing Director

Avaliado com 5 de um total de 5 estrelas

College and County were wonderful

College and County were wonderful.
They helped me to find a property during the Covid lockdown and made the process smooth and easy. All of the paperwork was able to be done online. They and the landlords went above and beyond to help me to settle in by helping with furnishing and utilities. They were friendly and quick to reply throughout the year in response to any issues. I would definitely use College and County next time I need to rent or rent out my property.

17 de março de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thank you Tessa, Yes, we are in testing times for everyone! We were fortunate that we had much of the technology in place that allowed us to WFH and let property "virtually" to ensure safety for our customers and their families. Of course I am delighted that your experience was so positive, and your comments will be a boos in moral for the team. I look forward to working with you when you decide to let out your property! Mark Crampton Smith - Managing Director

Avaliado com 5 de um total de 5 estrelas

Professional, friendly, trustworthy

Without exaggeration, College & County is the best estate agent I have ever dealt with. Friendly, professional and trustworthy. They clearly care about their long-term reputation.

Highly recommended!

14 de março de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Thank you Harry! you are correct........ we really do care about our reputation. At a time when peer recommendation is increasingly important in how we choose goods and services, I am sure that genuine customer reviews on whatever platform are critical to the sustainability of our business. It is one of the reasons that we do no marketing for new landlords.........We really do want to find those who have heard about us from someone they know or who have read the reviews on line and decided to join us. These are the landlords we want to work with as they will understand how important it is that all occupants have as positive an experience as you. Mark Crampton Smith - Managing Director

Avaliado com 5 de um total de 5 estrelas

College and County are all things a…

College and County are all things a good letting agent should be.
Nothing is too much trouble, they find reliable tenants, set a realistic rent, communicate fully and promptly and with unfailing courtesy.
Fair dealing and transparency are their hallmarks along with 100% efficiency.
I couldn’t ask for better.

3 de março de 2021
Avaliação não solicitada
logotipo da College and County

Resposta da College and County

Wow......... Thank you Paul. This is indeed a most heartening commentary. The team will be delighted that that such a long standing and respected client feels able to commend us so highly to others. Of course being a good agent is made much easier when working with good clients! Mark Crampton Smith - Managing Director

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