Never arrived. No response to emails or forms completed on the website. No tracking info. Extremely disappointed, this was a birthday gift. If someone from the team could contact me asap pleas... Ver mais
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Veja o que dizem as avaliações
I didn’t receive my order and I have attempted to contact company several times. No reply! Happy enough to take my money though. Nightmare!
I believe you dispatched the unit ASAP, but you were badly let down by EVRI who did not update any information re the delivery date.
Avoid!!! My order never arrived. I think it is scam. Hello colmi email couldn't be delivered as email address is blocked. Phone line is always busy, no way to leave the message. I've reported tha... Ver mais
Detalhes da empresa
Escrito pela empresa
At COLMi we donʼt think affordability and quality should be mutually exclusive. We want to be cost efficient as possible without sacrificing quality. Which is why everything from our design to manufacturing process is done with a workmanʼs care and attention to detail, to ensure we release only the most premium finished products on the market.
Informações de contato
Reino Unido
- hello@colmi.store
- colmi.uk
2,0
Ruim
26 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 9% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We had problem with ring not fitting
We had problem with ring not fitting, so contacted Cs, they were brilliant and went above and beyond to help, there communication was fabulous, we would recommend to anyone, thank you
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Colmi
Hi Jon,
Thank you very much for your positive words. That's what keep us motivated for providing best customer services and take customer experience to top.
Don't bother - dreadful customer service
I eventually received the ring which was the wrong size. Colmi sent me a postage label which i used to return the ring. I have proof of postage but am still waiting for my £38 refund 2 weeks later. My advice is to consider other sellers before you risk shopping with this company.
15 de janeiro de 2026
Resposta da Colmi
We are really sorry to hear about your experience. However, the delivery was delayed because you ordered the wrong size and emailed us with the correct size you want. To deliver the correct size to you we had to recall the previous parcel which was already half way there and fulfil the order again with your correct size.
Amazing customer service
Amazing customer service! They replied to my request almost instantly (and this was on Christmas Day!)
Such a lovely and fast working team who happily exchanged my ring for a smaller size :)
Very impressed!
25 de dezembro de 2025
Avaliação não solicitada
AVOID
Bought as a Christmas present. Company unwilling to provide exchange or refund as outwith 14 day refund policy. £40 waste of money. Do not buy from Colmi
27 de novembro de 2025
Sleep record not accurate…
Sleep record not accurate at all does not start recording some nights till 4am when I know I have already been asleep for 5 hours!! This is very disappointing.
17 de outubro de 2025
Resposta da Colmi
Thank you very much for your review. We are trying our best to provide best services and products. Please insure that you are wearing the ring correctly and the sensors are touching your skin. Also if you are a light sleeper then the ring may not detect that you are as sleep because your body is not deeply at rest.
Avoid this company
Avoid this company. After waiting 2 weeks for this item to arrive, it didn’t fit. I measured exactly as instructed but it wasn’t even close. I contacted them for a refund (as I didn’t want to go through the stress of chasing up the exchange and the strong possibility it not fitting again). Colmi are now being awkward about the return, stating, if I delete my review from here they will then action it!!! I think that’s what you call black mail! They state a ‘money back guarantee’, which they actually charge you 15% of the item for! ‘Customer Satisfaction’ which they clearly don’t and a ‘14 day return’ which they are currently refusing to give me because of my review!
I’d strongly recommend shopping else where. This company doesn’t adhere to any of their promises.
21 de outubro de 2025
Avaliação não solicitada
Resposta da Colmi
Hi dear, We are really sorry for any inconvenience this might have caused. We suggest you to directly contact us on live chat option which is available on the website. You can contact any time and get response and regarding your order we have reviewed and the item was lost by the delivery company. Your new package will be sent out shortly after verification of your package.
Hi Gemma, We respect your review and words about us but we strongly disagree with what you have stated in the review. The measurement of ring is 100% accurate and you are the only one customer in millions who said the size does not fit. Also we offered you a 100% free exchange (which is standard for all customers) that you refused to take. 100% money back guarantee applies when there's a fault from our side. We offered you free exchange for the size and you are the one who refused it so it's a issue from your side. Well we are really sorry for your bad experience and we are trying to provide the best services we can.
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