Colorsmith Avaliações 

320
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Die erste Erfahrung war gut: gelungene Farbabstimmung -´der Einführungspreis. Dann ein deutlich teureres Abo. Bei kurzen Haaren lässt sich die Portion aber halbieren. Die Farbwirkung war schwächer... Ver mais

Avaliado com 5 de um total de 5 estrelas

Natural looking results, leaves the perfect amount of gray. Been using for years, can’t recommend more highly.

Avaliado com 3 de um total de 5 estrelas

They says it's bespoke and hand mixed but feels this is just marketing when it's probably there's about 20 options.lots of waste plastic packaging that easy recyclable, even the cardboard box has shin... Ver mais

Avaliado com 2 de um total de 5 estrelas

This was my first hair and beard colour 7 months ago and I didn’t have the best experience. However they now have a permanent colour version to fully colour rather than fade greys so as they sent a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

At Colorsmith, we believe that when your hair color fits like a glove, you feel like your best self every day. Get ready for a new way to color, with everything you need delivered to your door in one discreet box. Led by a team of real-life colorists at our Los Angeles Headquarters, our custom men’s hair color and beard color takes into account your unique needs to give you a natural-looking finish. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our Quiz, our licensed colorists get to know you and your color goals before crafting a completely customized shade, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color for men and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your hair dye or beard dye (our patented customization technology can adjust your color down to a ¼ of a shade) or want to learn how to get the best gray coverage, our professional colorists are here to help. In addition to our custom Color Case, we offer professional-grade hair care (like shampoos, conditioners, and stylers) and salon-inspired tools (like scalp massagers). Connect with a colorist today and start crafting your unique shade.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

320 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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2,9

Todas as avaliações

(320)

6 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Good product, but one time use not

The due was spot on and loved it. But it was also wasteful. I Juse to use just for men, Still do as a back up. They have small tubes one for due and one for color enhancer. I was able to get multiple use out of a tube until I ran out. With color smith you end up throwing much of it away, especially for short beards like mine. And for $30+ twice a month $60 with the constant shipping charge I felt I was just throwing money away just to dye my beard twice in a month. For me I’d need a weekly subscription and that would have been $120. If you could ever split the products into smaller vials I could get 2-4 uses out from one.

21 de fevereiro de 2023
Avaliado com 4 de um total de 5 estrelas

The dye works well

The dye works well. I'm not sure if it's the way I am applying it which I don't seem to be applying it or doing anything else different. What I noticed is the longevity if the dye is not always the same. I do love the service, the ease of iss, instructions provided, and quality of the dye (aside from the mixed longevity).

15 de fevereiro de 2023
Avaliado com 1 de um total de 5 estrelas

Charge the card without authorization

When you first order the 8 pound, order, they will charge continuously without your authorization.

It is a robbery, simply get authorization for one time and charge continuously!

Stay away!

20 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Once having bought goods from this…

Once having bought goods from this company, you become their slave. For a whole year, every month they take money from me without notification for their rubbish, and no matter how much I cancel orders, they somehow climb into my card and take the money.

9 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BUYER BEWARE

BUYER BEWARE
They Charge your card without letting you know you are in a subscription

TOTALLY WRONG OBJECTIVE - BUSINESS WILL FAIL WITHIN 12 MONTHS.

2 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible customer service

The customer service is absolutely horrible. They auto shipped my order without my authorization. They will refund you minus the shipping charges. Keep in mind this is for an order that I did not approve. Warning to anyone who does business with this company it’s shady at best.

3 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So natural looking.

I cant understand some of the complaints as i use this often and its absolutely fantastic and looks so natural. Its important you match the colour you want and send a photo so a good match is done. Make sure you get the right colour and how much grey you want covered and how much grey you have.

4 de novembro de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

After 3 communication efforts…

After 3 communication efforts referencing reddish and brassy color. Issue has not been resolved

24 de novembro de 2022
logotipo da Colorsmith

Resposta da Colorsmith

Ron - Thank you so much for sharing your feedback. We are so sorry to hear about this poor experience with our color and customer service. This is absolutely not typical of our product or company, and we take your feedback seriously. Please contact hello@colorsmith.co for further assistance. We are always happy to help in any way we can.

Avaliado com 5 de um total de 5 estrelas
logotipo da Colorsmith

Resposta da Colorsmith

Edward - Thank you so much for sharing your happiness with us. We're thrilled to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future.

Avaliado com 1 de um total de 5 estrelas

Dishonest marketing and tactics! Avoid!

They send you an email to say that you can try their product for £8, so you go through all the questions only to find out that this requires a subscription where the next delivery is nearly full price... if you want to try just one time then the cost is £24 + £5.99 delivery!

I guess they rely on the fact that that some people will just subscribe because they spent so long entering their information in the system.

A very dishonest way to run your business, it show a real disregard for your customers time!

13 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I received the first order which I…

I received the first order which I never used I contact them to cancel my subscription they ignored my message then confirm payment on the second one
Now I have to handle/pay for return
NOT NICE

30 de agosto de 2022
Avaliação não solicitada
logotipo da Colorsmith

Resposta da Colorsmith

Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. Please contact hello@colorsmith.co for further assistance, we'd be happy to check your account and help you further.

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