My Outdoor Oasis t/a Combined Shipping Avaliações 

345
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I would just like to say a huge thank you to John and Woody who made the journey from down south to carry out a long overdue service to my hottub. They were super efficient and professional changi... Ver mais

Avaliado com 5 de um total de 5 estrelas

We ordered our Amethyst hottub via Combined Shipping in Jan, we advised the wait of roughly 12 weeks for these tubs well in advance, we chose our preferred colour and add on chemical pack and paid... Ver mais

Avaliado com 5 de um total de 5 estrelas

When we first ordered our Harmony plus hot tub we were told it would be arriving on a certain date into the port and it was spot on. Yes it does take time to build and ship but Omg so worth the wait.... Ver mais

Avaliado com 5 de um total de 5 estrelas

We had our hot tub from Combined Shipping in 2022 and have had it serviced/drained down every year by them too. The service is always quick, courteous and professional, whether that be people in the o... Ver mais

Detalhes da empresa

  1. Loja de banheiras de hidromassagem
  2. Empresa de importação e exportação

Escrito pela empresa

Welcome to the home of luxury hot tubs and spas. Visit our hot tubs page now to view our range, or head to our pool tables or freight forwarding pages to see our other services.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

345 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(345)

2 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

The delivery team were excellent in…

The delivery team were excellent in positioning the tub. The quality of the tub is superb and at a fantastic price. I would have given 5 stars however the communication could have been better. I had to chase for updates.

20 de julho de 2021
Avaliação não solicitada
logotipo da My Outdoor Oasis t/a Combined Shipping

Resposta da My Outdoor Oasis t/a Combined Shipping

Hi There, Thanks for the feedback! We currently only update twice, once when the spa is completed and shipped (This gives vessel information and how to track) and then another to confirm your delivery date. We're definitely looking into ways we can improve here and should be updating customers more frequently going forward :) If you could drop us an email confirming your details, we'd like to pass the feedback on to our delivery team

Avaliado com 5 de um total de 5 estrelas

We had our hot tub delivered last week…

We had our hot tub delivered last week it was a tight squeeze but the delivery gentleman were amazing !
It is one of the best luxury item we have purchased absolutely love it everything from ordering to delivery was excellent definitely recommend Combined shipping.

19 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Had a harmony plus for just over a year…

Had a harmony plus for just over a year and just had our 1st hot tub service. Impecable quality service from the guys as always and great to pick up some new tips. Fantastic responsive professional team and 1st class product, after sales and accessories. Thank you x

17 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hot tub

Hot tub; Amethyst 5 seats. Order to a long time to arrive, but no longer than advertised up front. The team on the phone were really helpful and knowledgeable and the delivery team were great. We required a crane and SAS who Combined Shipping with work regularly with; all organised by Combined Shipping and the delivery ran smoothly. Great service and really pleased with the hot tub; works well and solidly built.
Many thanks.

17 de julho de 2021
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Could have been a better experience

Can’t fault the delivery guys, they where amazing. Hot tub turned up with two big scratches inside and a lid holder that did not fit and should not have been sold with it, called up about the scratches to be sent a tiny used bit of sand paper and a empty bottle of T Cut 2 weeks later. Was told the lid holder doesn’t fit and should never had been sold it to send it back at our own cost and be happy as it’s over 14 days they won’t refund anything. Update the lovely Hannah contacted me after reading this review apologised for what had happened refunded the lid and postage.

16 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service and very good quality…

Excellent service and very good quality hot tub at an affordable price. I've had a tub before and this is much better quality with great features. The boys that delivered and installed it were very expert and we were enjoying it later that evening. Highly recommended.

15 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hot tub review

Fabulous service. Delivery guys were delightful and despite being a bit worried about getting it through my garden fence they did it ! I paid for the full setting up service and everything went without a hitch. Highly recommend this company. I did my research they are the most value for money.

15 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect!

Staff were really helpful and even helped us to save money! Love the hot tub. Delivery was simple and guys were lovely. Straight forward to set up. Quality is fab and looks amazing. Love it!

11 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Brand new decking scratch and damaged…

Brand new decking scratch and damaged when the hot tub was dragged into position, response was that it was our fault for not putting plywood on it to allow the delivery men to put it in position, not being an expert in delivery’s this type of information would have been helpful beforehand, we just assumed it would be lifted into position. Or a heads up from the delivery people to say we should put something down. Shocking customer service, and now costing us a fortune to replace all the damage they have caused

8 de julho de 2021
logotipo da My Outdoor Oasis t/a Combined Shipping

Resposta da My Outdoor Oasis t/a Combined Shipping

Hi Both, We're sorry to hear that you're decking was damaged on delivery. Here is a reference in a terms available both prior and after your delivery:
'Please also note that we exclude any liability for damage to lawns/borders/pathing if we are required to cross to position. Spas weigh on average 350 kilos and it is the customers responsibility to ensure any sensitive areas are protected'

Your review has helped our customers understand delivery requirements, and anybody looking to purchase we'd like to revert you to our pre-delivery information on our site
https://www.combinedshipping.co.uk/Content/191/Delivery-Specifications

Many thanks for the feedback, please do let us know if we can be of any assistance whilst using the spa.

Avaliado com 5 de um total de 5 estrelas

Ordered an Olympic Swim spa

Ordered an Olympic Swim spa, it was delivered last week and commissioned yesterday. The company has been excellent in keeping us in the picture. Excellent service and the setup engineer was fantastic great knowledge and experience and top-class advice and tuition.
Very pleased

1 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Round Hot tub

Big Recommendation from me.

Took longer that expected to arrive after we had ordered however due to covid this is out of their control so not really the companies fault, however when it arrived the product is excellent and the install team i can not praise them enough they were fantastic and a real credit to the company.

7 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent after sales service from CS

Excellent after sales service from CS. Have had our tub for 9 months and recently had an issue with the air blower. CS helped us with trouble shooting over the phone and sent out a part which we replaced and solved the problem. Thanks CS for your excellent service.

6 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Despite the lead time from order to…

Despite the lead time from order to delivery, which in my case was 3 months, the hot tub was delivered into my garden by the very helpful delivery team.
Now all setup and working great. Would highly recommend if you are looking for a low cost, but great quality hot tub.

26 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service and extremely good value for money.

From start to finish the communication between us and CS was fantastic, any questions we had were very quickly answered. On the day of delivery the tub was in situ extremely quickly. The delivery men and technicians were great and very friendly. We learnt a lot from the technicians who were happy to share loads of tips and tricks with us. we ordered the Milano 2 hot tub which we are extremely happy with, great solid tub with loads of modern features. When we get around to ordering a new tub we will defiantly be using CS because of the great customer service and extremely good value for money.

19 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing 5* service from the day we…

Amazing 5* service from the day we ordered to the day of delivery :) to the guys pulled up outside at 9am, the tub was positioned by 910, all set up and gone by 11, we paid for the installation, so glad we did the guys gave us lots of tips of what to do and what not to do .
I would highly recommend CS to anyone , yes you might have to wait a while for your Tub, but it's well worth the wait :) Happy Tub days ahead , enjoy everyone

19 de maio de 2021
Avaliação não solicitada

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