Comcast Avaliações 

Avoid Comcast Business at all costs. We paid three times the price of competing services based on promises of premium customer support and "4-hour fixes." Instead, we experienced the worst customer service situation in my 25 years of running a business.The Issues: Zero Sales Support: Our sales representative ignored repeated emails, texts, and phone calls from day one. Unusable Service: For 10 months, the connection was too weak to host virtual meetings or upload documents from our home office. Hazardous Installation: The main line lay exposed on the ground for four months. When finally buried, it was left flapping against our building with an ugly, unstable red pipe. Broken Promises: I spent hours on hold, often 45 to 90 minutes per call. Four separate account managers promised to resolve our issues, only to ghost us after "checking with supervisors." Contract Traps: We were trapped in this nightmare for months because no one could give us a straight answer on our early termination fees. They do not deliver on their promises, their infrastructure is poorly installed, and their support is nonexistent. Buyer beware.

Never ever ever trust Comcast business they are liars and scammers and will overcharge you. Then they'll tell you that the person who sent you up for the contract no longer is employed by the company so they have nobody to go back to to check with. Absolutely disturbing. Truly disappointing that a company of this magnitude can treat their customers like they do and steal money from them!!!!

I wish I could give them a negative score. We are a small business and upgraded from analog to Business Voice Edge. We were repeatedly promised that the system would work with our POS. Not only did it take them 4 months to figure out how to make good on this promise, all of the "fixes" that they recommended ran us over $2000 in outside IT fees. We were also promised that the amount we would pay was $40 more than we were paying. Our bills are consistently $200-$250 more than we were paying. I escalated the issue and was offered a measly $500 credit. As we were dealing with the yahoos in "Corporate Escalations", Comcast disrupted our service so we had no phones or internet and held us hostage to pay the amounts for services we never received. The phones do not work as promised. The programming simply fails and costs us an extraordinary amount of time to deal with technical support. They are supposed to respond within 48 hours, but it is more like 5-7 days. I am literally sitting waiting for weeks old technical support to be addressed again today. It is a nightmare. We are taking our case to the FCC as we have been so taken advantage of. Do not trust this company to do the right thing, ever.

Comcast became another att. Overcharge, expensive and absurd customer service. They did enhancement outside on the street on my area. Messing up my internet. I called and they said dont know what to do. They will send technician but until tomorrrow. Wait my business need internet to run the service. Tmr did they pay back what was I lose that day. And back up plan is open mobile service how to fix the internet by upcharge another service. Howwwwwwwww

14 years of service, and they still want to bill for another month after verbal disconnection over the phone. Comcast is terrible, between the price hikes, the no heads up about contracts ending, it's all a nightmare and I'm glad it's over, well Not until they get another 500 bucks out of me for not giving 30 days notice.

I asked in January 2026 for my business phone and internet to be ported to residential, due to retirement. Despite being assured that it would be done, my internet was not ported until April, my phone was not ported until June, my fax line has never been terminated at all, and despite the residential escalation team acknowledging that the fault was on Comcast's side, the business escalation team took over my complaint, told me it was all my fault, and the overcharges I've paid since January (in excess of $800) will not be refunded. If you want any changes to your service BE SURE THEY GIVE YOU A DISCONNECT FORM. Otherwise they'll just keep billing you and never do anything until you spend hours and days on the phone yelling at people.

There pricing structure ridiculous and forcing there security edge services but it’s already firewall in their provided high rent modem. Plus every time you talk different sales representatives talk different!!

I started with Comcast in 1996. They have aggressively increased fees and added services I did not want. I had cable with comcast. I cancelled 6 years ago it was two expensive. When I cancelled, THEY SOLD MY WIFE COMCAST BUSINESS. The bad news is they installed comcast business, BUT never disconnected the XFINITY internet connection.
My wife kept paying XFINITY thinking it was COMCAST business. I put Comcast business on auto pay.
Without my approval Comcast added MOBILE service recently. I was paying over $400 a month for internet service until now. I just cancelled but XFINITY and COMCAST business. I am going with Starlink for $70 month fiberoptic service.

Don't trust them, the staff have the intellect of a slug! I transferred my service, 6 months later I got turned int a collections department for early termination fees and late bills! I dared them to sue me. I had all the paperwork for the transfer. Then they proceeded to file paperwork against themselves and escalate it against themselves. What an idiot company! Will never go back after this contract is up. OMG no one can be as stupid as Comcast business support! Honestly they should put monkeys in there to answer the phones! Chimps be a'chimpin! Just AXE them yourself!

Last year I set up internet service upstairs in a a office building and this year I wanted to move downstairs and I moved my office downstairs I moved the box and all and called the Comcast and made them aware I moved my box to downstairs and they sent a tech to add a extra wire to move it from up stairs to downstairs. They made a new account and charge me as a new customer and I called the help line they didn't even want to understand my concern I am not a new customer. I find it sad that Comcast would not even waive a new fee after I pay on auto pay and everything. This is how they treat their customers.

We have been with comcast for over 25 years, 2nd generation here. Equipment stopped working so we upgraded in August 2025. In April 2026 our landlord cancelled our lease, And we decided not to continue with our business. Comcast would NOT cancel our services if we did not sign for a a months notice and early termination fee which we did on 4/22/2026. None of which were stated in our contract as necessary should we ever terminate! We returned our equipment on 5/6/2026 and Comcast acknowledged the return on 6/21/2026 (6 weeks later). Everyday since we terminated in April, we have been harassed telephonically at least twice daily for the equipment, yet I have emails from Comcast acknowledging the return and finality of it. We have since termination, been billed over $1000 for April, May and June. Refunded partially for June. And billed an early termination of $945. No remorse. No assistance after 25 years as a customer and an ongoing customer. Well I guess you have now lost me as one for good. NEVER AGAIN! Absolutely disgusting and money hungry!

Comcast Business is one of the worst experiences I have had a business owner. We have had tech support out over 10 times in the past year for the same issue. Every tech was contracted and gave zero attention to the actual issue. I have been paying over $700 a month for cable service that has never worked! Finally I had to physically show there so called qualified tech how to fix the issue. I am canceling all of my services for all my businesses and homes

BUSINESS INTERNET SHOULD NOT GO DOWN REGULARLY!!! GO ANYWHERE ELSE! Do not do NOT get Comcast for your business!!!! It’s a nightmare and I’m stuck until my contract is up then I’m going anywhere else! They don’t even care if your internet is down all day and affects business. It’s as bad as dealing with consumers energy. SO BAD and FORGET customer service. It doesn’t exist… IF you’re even able to get to a human without 10,000 answers and codes etc. it’s pathetic don’t get it!

Women Business Owners Beware! We were taken advantage of by Comcast Business Voice Edge. We were oversold with 5 seats when only 1–2 were needed.
Complex system that staff could not effectively use.
Problems updating holiday and seasonal greetings.
Billing higher than the original agreement and double-billing issues. I Have ticket number complaint.
Multiple unresolved support tickets. Three more ticket numbers they have ignored and left unresolved.
Conflicting instructions from different representatives.
Difficulty canceling service after the contract expired.

Don’t recommend.
Bad experience with internet service and customer service, tricky contract and billing

Lying scumbags! They said internet and phone would be $85/mo. All the hidden fees later bill came to $129/mo. They slowly ratcheted prices up. I terminated the contract and they had hidden fees on a separate terms and conditions document that I have to pay them $35/mo for the remainder of the contract =$315. Don't give these people your business! They lie and omit information in order to nickel and dime you.

You signed up a 2yr contract so that your overall bill remains relatively the same over a period of 2yr
...Bill went from 189$ to 275$ in less than 3months...the mf blame everything on taxes...eas transferred to more than 4 depts.....not one single ee or manager wanted to take responsibility for anything.....what the point of signing up for a 2yr contract if you going to jack up my bill.
Am a CPA...Comcast billing is the most confusing bill you can ever come across.

Looking for another service provider

Comcast Business provides reliable business solutions and strong customer support for organizations needing internet, communication, and technology services.

Their business-focused tools and services help companies stay connected and operate efficiently in today’s fast-paced environment.

Absolutely awful time with comcast business internet. Not only does it not work when sitting right next to the router, but we constantly receive notifications about service outages, but we don't see any reflection of this in our bill.
We pay for a paper bill to be sent to us every month not only did we not receive the bill, but we still got charged it on top of late fees. When questioning it, the lady on the phone said to just pay online and we won't have to worry about it but that is not how our business operates and WE PAY FOR PAPER, so we need to be receiving them.
In addition to all of this when we were looking to speak to a manger because we were getting nowhere with the person in customer service and she flat out said no. In my opinion if we said this to one of our customers that would not fly at all.... very unprofessional.
Lastly, when we signed our contract with comcast, we signed for so much a month, and we were ok with the pricing. Then our first bill we received beside setup fees was $30 over the monthly contract. This wasn't just taxes it's also "one-time fees" that somehow are never explained clearly as to what they are actually for. This occurs each month consistently making our bill anywhere from $30-$40 over budget per the contract.

With out phone or internet access for two days how can you run a business like this ?
Horrible humans work there