Commas Avaliações 

226
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I'd never had a good experience with payment processors until I was introduced to Commas. Now I can tell this is the #1 payment processor for Info Bussineses. The customer service is 100% hu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Working with commas formerly fanbasis has been amazing. They are very supportive and go above and beyond to provide excellent support. I’ve had the pleasure of working with Orlando and he has personal... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

These guys are a bunch of grifters peddling a bunch of lies and BS! I spoke to a handful of clowns, Allan, Mike Goodman, and Erik Able who put on a show and tell you this will not cost anything and th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

UK ETA Scam ⚠️ I wanted to purchase two ETAs for a trip to London with my son. The website looked official, so I believed I was on the genuine UK government website. The advertised price was €20... Ver mais

A empresa respondeu


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

226 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 86% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(226)

158 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I began their “process”

I began their “process”, paid $67, had some random man call and ask me personal questions such as my credit score, how much debt do I have, how much do I have available on my credit cards vs the limit, etc. He further went on to say several times, “IF you are one of 10 people who we CHOOSE to work with, I am VERY lucky because we are very choosy”. This AFTER they took the $67. Which is apparently a WEEKLY charge that is not mentioned in their advertising. It is a complete scam. I am currently in the process of contacting BBB in addition to TrustPilot to rate. I’ll take the complaint as far as I can to get this in front of as many people as possible.

12 de maio de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi there — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Avaliado com 5 de um total de 5 estrelas

Great company

Great company, 10/10 definitely recommend

12 de maio de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi there,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Avaliado com 1 de um total de 5 estrelas

Called CSA twice was told my…

Called CSA twice was told my confirmation of cancelation with refund email would come right after the call ended. Checking hours later and no email sent with either call. I do believe this company makes false statements & is nothing but scammers. Will be surprised if I receive the refund promised as stated. Do not use this company!

8 de maio de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Patti — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Avaliado com 5 de um total de 5 estrelas

FanBasis is great

FanBasis is great. The customer support is out of the word and they go above and beyond to help you with whatever you need. I haven’t had any issues with FanBasis like how stripe is with holding your funds. 10/10

8 de maio de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Chase,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Avaliado com 1 de um total de 5 estrelas

WHAT A SCAM!

WHAT A SCAM!! First I paid $264 for something they said would be set up in minutes. NOPE!! First you get a call and they wanted $10,000 investment, then more calls and went down to $4000 investment!! And many hours of training each week to set up a’store’!!
DON’T BUY IN TO ‘THE PUSH BUTTON SYSTEM’!!! Total Scam! After 2 days I knew I wanted a refund of my $264. And FANBASIS had a 60 Day Money Back Guarantee! Yea Right!! After filling out forms and trying to reach people! NO REFUND! And told it could take 30 To 60 Days! This should not be ALLOWED!! DO NOT DEAL WITH FANBASIS!!!

16 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Becky — we’re sorry to hear about the concerns you’ve raised. The activity you described doesn’t reflect how transactions on our platform are processed, and we’d like to review this to provide clarity. Please contact us at support@fanbasis.com
with any details you have so our team can assist you promptly.

We take all customer concerns seriously and are here to help

Avaliado com 1 de um total de 5 estrelas

GOOD IF YOU HAVE TIME TO WASTE

Fanbasis should be using their time to actually onboard people (they ghosted me) instead of flagging bad reviews on trustpilot 😂

15 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Ashton —
In some cases, additional verification steps (including social account review and financial documentation) are required before an account can be fully activated. These steps are part of our compliance and risk review process and can sometimes extend onboarding timelines.

Please email support@fanbasis.com so we can escalate internally and resolve this for you.

We appreciate the feedback.

— FanBasis Support

Avaliado com 1 de um total de 5 estrelas

Now that I've read these reviews My payment and their system did not mesh. Nothing they described to sign up was there. It didn't work and it was easy to see that I had been duped. Elon Musk can find

Now that I've read reviews too, it only confirms that it is a scam. I don't know about the others but I don't have $106 to lose especially when the Representative was asking so many questions, requested last four of my personal digits, listened as I discussed being scammed in the past and still went on to sell me a dud. The Trump Administration needs to hear about this and change needs to be made to stop online ads (that do nothing but collect other people's money then run). Now. send DJT a text at @realDonaldTrump with a strong description of what was most important to you and include attachments (can you attach their video) and maybe screenshot or scan into a pdf then click and send asking President Trump to have DOJ or Elon Musk identify these people, require reform, repayment. This company is in Hollywood, FL. Sad.

29 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Georgia— thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Avaliado com 1 de um total de 5 estrelas

I have not heard a word concerning my…

I have not heard a word concerning my initial payment. Do I get my money back? Please respond.

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Lillie — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Avaliado com 1 de um total de 5 estrelas

Paid $67 and given a phone number

Paid $67 and given a phone number, talk to someone and they said I was approved, they'll be sending me information in 24-48 hours. Email never came, and when I tried calling the phone I called the first time, number was no longer any good. I just want my $67.00 back, I'm disputing it now. STRAIGHT SCAM

22 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Maurice — we’re sorry to hear about the concerns you’ve raised. The activity you described doesn’t reflect how transactions on our platform are processed, and we’d like to review this to provide clarity. Please contact us at support@fanbasis.com
with any details you have so our team can assist you promptly.

We take all customer concerns seriously and are here to help.

Avaliado com 1 de um total de 5 estrelas

This business/company is a scam

This business/company is a scam!
I was looking at my bank statement and noticed a transaction I didn't recognised.

I had never heard of this business & never had any dealings with this business but some how got my credit card details and started charging payments to my Credit card. How the hell did they steal my information with out my authorisation?

24 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Anthony — we understand how concerning unrecognized charges can be. FanBasis is the merchant of record for purchases made through our platform, but the repeated activity you described does not reflect how our system normally processes transactions. We’d like to review this for you as soon as possible.

Please contact support@fanbasis.com
with any details you have regarding the charges so our team can look into the matter promptly and assist you.

We take payment security very seriously and are here to help.

Thank you,
FanBasis, Inc.

Avaliado com 5 de um total de 5 estrelas

It was amazing support

It was amazing support. Very quick and responsive and the team here provided a concierge service.

24 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi team,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Avaliado com 1 de um total de 5 estrelas

THEY WASTED 1 MONTH AND DIDN'T EVEN SET…

THEY WASTED 1 MONTH AND DIDN'T EVEN SET UP MY ACCOUNT. They said the process usually takes 10 hours and kept asking me questions, when they already said I'd been onboarded and they were just doing final touches. I kept asking when I could start procesing payments after sending them like 10 documents, and THEY COMPLETELY GHOSTED ME. Absolute waste of my time.

1 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Andreea —
In some cases, additional verification steps (including social account review and financial documentation) are required before an account can be fully activated. These steps are part of our compliance and risk review process and can sometimes extend onboarding timelines.

Please email support@fanbasis.com so we can escalate internally and resolve this for you.

We appreciate the feedback.
— FanBasis Support

Avaliado com 1 de um total de 5 estrelas

This company is complete fraud. Charged me 6 times in one month

This company is complete fraud. Don't say I didn't warn you. I have been charged 6 times in one month and there is NO one that will take a call or explain the charges. I am having to cancel my card and report it as fraud. You'd be crazy to do business with a compnay like this.

1 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Rob — we understand how concerning unrecognized charges can be. FanBasis is the merchant of record for purchases made through our platform, but the repeated activity you described does not reflect how our system normally processes transactions. We’d like to review this for you as soon as possible.

Please contact support@fanbasis.com
with any details you have regarding the charges so our team can look into the matter promptly and assist you.

We take payment security very seriously and are here to help.

Thank you,
FanBasis, Inc.

Avaliado com 1 de um total de 5 estrelas

TOTAL SCAM

DON'T USE THEM - TOTAL FRAUD. They charged my card multiple times totalling $25,000+ over multiple days after I used their service. These transactions were not authorized by me in anyway. The issue is still ongoing, with new charges continuing to appear every day. I was told the charges would be canceled, but they were fully posted and I have not received any refund. Despite multiple attempts to reach out to them to resolve this, the situation remains unresolved. They keep saying they're working on a fix but nothing got fixed for weeks. I'm consulting a lawyer to get advice and considering filing a lawsuit regarding this matter.

UPDATE: they flagged my review as “defamatory content” (lol) which was not approved by Trustpilot given it's based on my actual experience. The company finally attempted to return the funds in cash to correct the erroneous charges weeks after all of this happened; but guess what, THE TRANSFER WAS REVERSED THE FOLLOWING DAY RESULTING IN A SIGNIFICANT NEGATIVE BALANCE IN MY ACCOUNT.

They have just been causing so much ongoing disruption and significant inconvenience over the past month. AVOID AT ALL COSTS AND SAVE YOUR TIME AND MONEY.

16 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Jiyoung — we understand how concerning unrecognized charges can be. FanBasis is the merchant of record for purchases made through our platform, but the repeated activity you described does not reflect how our system normally processes transactions. We’d like to review this for you as soon as possible.

Please contact support@fanbasis.com
with any details you have regarding the charges so our team can look into the matter promptly and assist you.

We take payment security very seriously and are here to help.

Avaliado com 1 de um total de 5 estrelas

No real buyer protection a very disappointing experience…

I had a very disappointing experience with this platform. A service was sold as long-term access, but it stopped functioning after a relatively short time with no meaningful communication or support.

There is also publicly available evidence that the service was not represented accurately at the time of sale. Despite providing this and trying to resolve the issue through support, no real action was taken and I was redirected elsewhere without a solution.

It feels like there is very little protection for buyers in situations where a service is not delivered as described.

18 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Peter — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Avaliado com 5 de um total de 5 estrelas

1 minute response times.

1 minute response times.
Drew Candido is the goat.
Lowest fees in the industry.
Best financing on the market.

What else could you possibly want from a payment processor?

13 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi team,

Thank you for your wonderful feedback! We love to hear that we were able to provide a positive experience, and we're always happy to help.

We truly appreciate your kind words and trust in FanBasis.

Sincerely,
The FanBasis Team

Avaliado com 1 de um total de 5 estrelas

I received this e-mail the other day

I received this e-mail the other day. I don't owe them any money, however very threatening. They didn't even have the correct name on the e-mail. They are actually holding $7,000.00. I hope no one does business with them. Apparently they are broke. These people should not be handling peoples money. Please report them to the Florida Attorney Generals and Federal Trade Commision (FTC) - enough compalints and they will be shut down. We are going to report them. Here is the e-mail from them:

"This email serves as formal notification that FanBasis has initiated legal proceedings against and you personally for the outstanding balance of plus accruing fees, interest, and attorney's costs.
You have until 5:00 PM EST on to remit payment in full and avoid escalation.
To be clear: this is not a question of whether FanBasis will recover what is owed-it is a question of when, and what you are willing to put yourself through in the process. The balance will be collected. The only variable is how much permanent damage you sustain to your credit, your reputation, and your ability to operate a business in this industry going forward.
If payment is not received by the deadline, FanBasis will proceed with the following:
1. UCC Lien Filing - A UCC-1 financing statement will be filed against you and your business entity, creating a public record of the debt and encumbering your ability to obtain financing or credit.
2. MATCH/TMF Reporting - Your account activity, including your chargeback ratio and the circumstances of your account termination, will be reported to the appropriate card network databases.
3. Credit Bureau Reporting - The outstanding balance and judgment (once obtained) will be reported to Equifax, Experian, and TransUnion.
4. Law Enforcement Referral - Given the activity patterns identified on your account-including withdrawals immediately preceding a surge in disputes-FanBasis will file a formal complaint with the FBI's Internet Crime Complaint Center (IC3) and any other relevant federal or state authorities.
5. Judgment Enforcement - Upon obtaining a judgment, FanBasis will pursue all available collection remedies, including but not limited to bank levies, wage garnishment, and asset seizure.
These actions will create a permanent record that will follow you. Future processors, lenders, and business partners conduct due diligence. What they find will be determined by the choice you make this week.
These are not negotiating tactics. This is the process that begins Saturday if the balance remains unpaid.
To remit payment or discuss resolution, reply to this email immediately."

1 de abril de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Sam—

We understand that an account review can feel unclear and frustrating.

FanBasis operates under established compliance and risk standards in coordination with our financial partners. When a review is initiated, it is based on internal policies and applicable processing requirements.

If you would like a direct update on your account status, please email support@fanbasis.com so our team can provide more specific information.

— FanBasis Support

Avaliado com 1 de um total de 5 estrelas

Birds of a feather

Fanbasis is the actual payment processor for
the scammer White Glove Inc. They get between the purchaser and the fraud. Making it even more difficult to receive the promised refund. They ( and myself) should be more careful in who they choose to do business with. A note Fan Basis name would appear on my credit card statement would have been another red flag. They should also be aware of their clients 100% money back guarantee.

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Donald — we understand how concerning unrecognized charges can be. FanBasis is the merchant of record for purchases made through our platform. We’d like to review this for you as soon as possible.

Please contact support@fanbasis.com
with any details you have regarding the charges so our team can look into the matter promptly and assist you.

We take payment security very seriously and are here to help.

Thank you,
FanBasis, Inc.

Avaliado com 1 de um total de 5 estrelas

hepls scam website to operate

had only one interaction with fanbasis as a customer, i bought a subscription for the video genation site "clipify.io" that turned out to mimic an other serious vendor. the site is an obvious scam, no video was ever generated. i'm shure that fanbasis.com is well aware of this and simply does not care. they help fraudsters to cash out, as simple as that.

30 de março de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi there — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

Avaliado com 1 de um total de 5 estrelas

Definitely was not what was advertised

Thought I was getting assistance to open up a SHOPIFY account with setup of everything needed. I paid the $67 for the domain, then I was ghosted. SHOPIFY account was there but nothing else. What I paid for and what Company advertised was false. Got nothing but basic info to contact SHOPIFY when asked for a refund.

21 de fevereiro de 2026
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi there — thank you for sharing your feedback. Please contact support@fanbasis.com with any additional details about your experience so our team can review your account and assist you promptly.

We appreciate you bringing this to our attention and are here to help.

Sincerely,
The FanBasis Team

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