Commense Avaliações 207

retourner le produit ( en Italie) pour se faire rembourser est à nos frais. Et ça coûte le prix du produit. Dissuasif. Sinon Ils proposent un remboursement partiel (50%) ou un bon d’achat sur le site. Mais comme j’ai un pb de taille le XL ( pour un chemisier) est en fait un 42 et il n’y a pas plus grand je ne veux pas tenter un autre achat ! Très déçue. Le chemisier est pourtant sympa.
Je ne rachèterai pas sur ce site.

Womderful service and awesome clothes

They keep lying about the parcels. I ordered them 2 months ago, and I still haven't received the parcels or got my money back!

Very awful company.They said my order was delivered but I'm yet to see it.

Customer service is zero and no regards for customers.

Won't order from them again.

The clothing and customer service through an email was awful. Do not order from them. If they give you a credit from a previous order and you order again, they will not accept the order back and not refund you the correct amount you paid. The clothing are cheap made and will not last. Do not purchase anything from them.

If I could give it no stars I would, ordered basic shorts and shirt Co ord set on 15th April and now nearly a month on have not received the order. Customer service is so slow to reply and don’t have an update or a refund - AVOID

A coworker shared this online clothing store with me. Since then, I have purchased items on 3 separate occasions, and had been being pleased. High quality clothing at a very reasonable price. I get loads of compliments on my outfits!

Up until now I have had good experience and customer service with Commense. They provide good quality pieces in the styles that I love. I have had experienced long delays for the products to be sent but as I have been overall happy with them I overlooked this. Their customer service was always prompt and helpful. However, this pains me to say but the last experience has been terrible. The courier service they use - SPEEDX delivered my parcel to the incorrect house, photos of the delivery sent. I therefore emailed and advised that it was not my house and sent photos of my residence. Commense told me that SPEEDX should be contacted. I tried this for 2 days but only got a chat bot so went back to Commense. They advised on two occasions that the parcel had been delivered (yes but not to me). No offer to refund or re issue the missing parcel - over $280 Aust dollars. I am so upset as I love their clothes but if they continue to use SPEEDX as their courier I may need to re think my on line shopping experience with them. Unfortunate for them as I was quite a frequent shopper. Also disappointed in their lack of care really and telling me to sort it with the courier that is never there to assist.

I bought a few pieces after an Instagram post showing knitted tops of very poor quality. I hand-washed them in cold water. They stretched out already. Even with the button fastened, the fabric is stretching and pulling open. Overall, it's of very poor quality. I did not expect higher quality, but it's very disappointing will not consider ordering from them for cheap pieces from China or hong kong,

I have been ordering from this company on line and have been very satisfied with all the orders placed.
High quality and very elegant clothing.
I highly recommend this website.

All of Commense clothing are purchased from Shein. The exact clothing and models, everything selling on their website is from Shein but much cheaper. This website is a scam.

The first 2 purchases were fine. The latest for $192 was never delivered. They refunded me immediately with no issues but I still don’t understand why I never got my items.

Realmente muy sorprendida con la calidad y la rapidez en la entrega. Servicio post venta super bueno y efectivo. Seguire comprando

Very happy with the service. Easy to deal with

Bestellverlauf war in Ordnung aber lange Lieferzeit und nur Vorkasse z.B Paypal.
Ware passte nicht. Rücksendung kompliziert. Mehrere Mails erforderlich, alles auf englisch und Versand auf eigene Kosten. In meinem Fall knapp 16€ mit DPD Sendungsnummer muss gesendet werden, dann wir bei Eingang der Ware geprüft und dann erhält man ggf. sein gezahltes Geld zurück.
Mega kompliziert.

This is my second time buying, and I must say that the quality of the clothes are excellent. The sizing can be off sometimes, but they have an excellent exchange/return policy. I will definitely buy again.

The product I received does not match the photos or description shown on the website. The color is completely different, and the overall quality is very poor. Although the item is advertised as cotton, the fabric smells strongly of plastic and does not feel like cotton at all, which is highly misleading.
The refund process is equally frustrating. Customer service only offered a 50% refund or a store voucher. For a full refund, I was told I must return the item at my own expense, despite the return being international, costing over $11, and requiring me to provide the tracking number myself. This is unreasonable, especially given that the product was clearly misrepresented.
Overall, this was a very unprofessional experience. The quality does not reflect what is advertised, and the refund policy is unfair and not customer-friendly. I would not recommend purchasing from this company.

Worst customer service when needing to return. Be warned and careful they are horrendous to deal with !

Feedback about the Commense Return Process

I would like to express some concerns about the current return process.
First, it feels unnecessarily complicated and inconvenient. After purchasing items, customers should not have to go through an approval process just to request a return. This creates uncertainty and makes the shopping experience feel less customer-friendly.
Second, requiring customers to pay for return shipping adds additional frustration. Considering the price point of the products, it would be much more fair and reassuring if returns were easier and more cost-effective.

Overall, I hope Commense can reconsider and improve its return policy to make the experience smoother and more supportive for customers.

I would give them 0 stars if I could. Very deceptive return policy. Beware!!