Commomy Avaliações 

40
O TrustScore é 2 de um total de 5

2,1

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I ordered the butter yellow stick on tile and it's anything but butter yellow. It's more like natural pine, so I will be sending it back..I feel this has been advertised as a color that it doesn't eve... Ver mais

Avaliado com 1 de um total de 5 estrelas

I bought peel and stick tiles directly off their website. The tiles that arrived looked nothing like the images and description online. I sent several emails the address listed on their website to req... Ver mais

Avaliado com 5 de um total de 5 estrelas

My experience with them has been more than excellent. Their customer service is a little hard to reach but when they responded they more than met my expectations. I order from a lot of companies but... Ver mais

Avaliado com 2 de um total de 5 estrelas

I purchased 3D brick wall tiles from Commomy despite being aware of the many negative reviews. I chose a large panel design and, overall, the shipment arrived in good condition. Ho... Ver mais


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

40 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,1

Todas as avaliações

(40)

20 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Butter Yellow is missing a bit of yellow

I ordered the butter yellow stick on tile and it's anything but butter yellow. It's more like natural pine, so I will be sending it back..I feel this has been advertised as a color that it doesn't even come close to. Customer communication is almost non existent. I am happy I only ordered 1 box as a sample instead of the 12 I would have needed. Took a picture as a comparison to a regular butter stick. The difference is striking.

28 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Fraud

I bought peel and stick tiles directly off their website. The tiles that arrived looked nothing like the images and description online. I sent several emails the address listed on their website to request a refund, but no one ever replied. After visiting the Better Business Bureau website I've discovered this is a common tactic they use.

21 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I purchased PVC wall panels from this…

I purchased PVC wall panels from this company for use in my business truck and unfortunately had a very disappointing experience. The product did not give the seamless wall appearance I expected. Even after applying the panels as directed, each individual square was clearly visible instead of several pieces blending together to look like one wall. For a business truck where appearance matters, this was not going to work. The bigger issue was the customer service. They were initially quick to respond, but once we requested a refund, communication stopped. We contacted them within the allotted return timeframe, yet we are now out almost $600 with no resolution. I understand that not every product works for every project, but a company should honor its return policy and continue communicating with customers when there is an issue. Based on my experience, I would be very cautious purchasing from them, especially if there is any chance you may need to return the product.

31 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company is truly horrendous

This company is truly horrendous. Bought $703 worth of their brick wall panel product. On the website it looks great. When it arrived, it’s cheap shiny, smooth, plastic. Not textured at all. Doesn’t look like real brick. Looks like plastic. I tried contacting them several times for a refund. It took almost a month for them to give me a return address.
They kept trying to convince me to keep the product and “give it to my friends” because shipping which is on my and the 15% restocking fee would be too costly to be feasible.
I said I would rather pay the shipping and eat the restocking fee to get the 11 cases of this terrible product out of my house.
I shipped to them via UPS once they finally gave me an address. I have a tracking number and confirmed delivery. Product was delivered on April 6th. It is now April 26th and I still have received my refund. All my messages since delivery have been unanswered apart from one note they sent me asking me to provide the tracking number, which I did.
At this point I have been dealing with this company for two months now and they are refusing to process a refund for an unused product that was returned to the unopened 3 weeks ago.
This is theft.

11 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Buyer Beware!

Buyer Beware!
Do not buy from this company as you will never get your product. I emailed them 4 times and tried to call several times but their phone rings busy always.
I had to get Capital One involved to get my money back.
To add insult to energy they tried to lie and say it was delivered but I contacted shipper who said they never delivered it.

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered over 800$ worth of tiles with…

I ordered over 800$ worth of tiles with a promise that they arrives within 5-7 business days. They arrived 18 days later and I no longer need them since i had to buy from a different vendor. I have tried to contact them to start the return but they have not acknowledged any of my attempts. I have send over 8 emails and no answer. I feel so desperate since my client won't pay for this overage and I am at a loss. Come on COMMOMY- act more professional. I wish i would of never ordered this. This should no be happening.

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Commomy

Resposta da Commomy

Dear Paola,

Please accept our sincerest apologies for the frustration and stress this delay has caused you and your project. We understand how critical timing is in your industry, and we are truly sorry that we missed the mark this time.

We would like to clarify the communication gap: It appears your previous messages were sent to our business partnerships email, which isn't monitored for customer support. Our dedicated service team received your first inquiry at service@commomy.com only yesterday, and we replied within the same business day via our internal system.

Regarding the delay, the items were temporarily out of stock. To get them to you as fast as possible, we rushed a new production batch and upgraded your shipping to Premium Air Express at three times our standard cost. We are deeply saddened that despite these efforts, the 18-day arrival was still too late for your needs.

We have already reached out to you via email/inbox to prioritize your return and refund process. We value your business and are committed to making this right for you and your client.

Best regards,

The Commomy Team

Avaliado com 2 de um total de 5 estrelas

Warning, know what you are getting into.

I purchased 3D brick wall tiles from Commomy despite being aware of the many negative reviews. I chose a large panel design and, overall, the shipment arrived in good condition. However, one box had clearly been opened prior to delivery. No tiles were missing, but it appeared to be a return — likely because the printed brick image was misaligned with the stamped pattern.

Fortunately, I had ordered extra material, so I was able to work around the defect without affecting the final layout.

Installation was straightforward. The tiles were easy to cut and apply, and the adhesive backing held well on properly prepared drywall. Once installed, the finished wall looks quite good — especially from a distance.

Pros:
- Relatively inexpensive wall covering
- Easy to cut and install

Cons:
- Poor quality control (defective or returned items should not be reshipped)
- Low product quality
- Misleading product images on Commomy webite
- Customer service is difficult to reach
- Returns are costly (buyer pays return shipping plus restocking fees)

Many reviews on the Commomy website appear questionable

Overall:
I’d say purchasing from Commomy is a bit of a gamble — about a 50/50 experience. While the product worked out for me in the end, I would strongly advise others to understand the risks before ordering.

10 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company plays games w/your money

This is a terrible company zero customer service, I tried to cancel the order 24 hours after ordering I texted and left email after email and they never replied until 12 hours after my first email stating they already shipped it and I’d have to wait to receive the package and then pay to ship it back and pay a 15% re stocking fee, funny thing is it’s been 6 days since the shipping label was created and fedex says they still havnt received the package from them what a scam company this is stay way!Even though they claim the parcel was picked up unreal this company is terrible

3 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I urged this company to contact me…

I urged this company to contact me because this was the third attempt to return a purchase.
On January 28th, 31st and again today February 2nd, I wrote them to seek the return of two items that I had received.
I also sent two chat messages through their online store, but have yet to hear back from anyone.
There is no phone number to dial in order to speak with someone.
I recently noticed this company already has three negative reviews on the Better Business Bureau. I wish I had known ahead, I would never have ordered from them.
They claim to offer a money-back guarantee, but there does not appear to be one.
I file a complaint with the BBB, waiting to hear from them.

27 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to workmwith

The tiles were easy to cut and stick, was an easy project, only took a little over an hour. Looks beter than previously!

17 de janeiro de 2026
Avaliação não solicitada
logotipo da Commomy

Resposta da Commomy

Thank you for your recognition of our services. We look forward to providing you with even better service in the future.

Avaliado com 1 de um total de 5 estrelas

Stay away

Stay away! We purchased what we thought was 3D tiles. It was actually wall stickers. That was our mistake. We tried contacting the company for approximately 1 month. You have just a certain amount of time to be able to return your product. When we explained what happened, they never got back to us. We finally had to contact the credit card company to stop the payment and return it to us. The customer service is absolutely horrible! The product is cheap looking, and I highly recommend using a different company.

6 de outubro de 2025
Avaliação não solicitada
logotipo da Commomy

Resposta da Commomy

We would like to help, but we cannot find your order record

Dear Kim,

Thank you for bringing this to our attention. We are genuinely concerned to hear about the experience you described, as we strive to provide high-quality products and responsive service to all our customers.

However, after a thorough search of our global database, we are unable to locate any order or customer inquiry under the name "Kim Cambareri." It is possible that the order was placed under a different name/email, or there may be a mix-up with another company with a similar name. To help us investigate this immediately and resolve any misunderstandings, could you please provide:

Your Order Number.

The Email Address used for the purchase.

Regarding our product, we aim for full transparency; we clearly list material specifications on our product pages to ensure customers know exactly what they are receiving. If a mistake was made, we always honor our return policy for orders within our system.

We take your feedback very seriously and want to make sure this is handled correctly. Please contact us directly at [service@commomy.com] with your order details so we can look into this for you right away.

Best regards,

Commomy Decor Management Team

Avaliado com 1 de um total de 5 estrelas

Scammers - crappy product no refund!

I agree with other reviewers that have found that Commomy is basically a scam. Poor products,impossible returns and ultimately no refunds.
I bought decorative 3D "brick" peel and stick tiles from Commomy. Not only are the "bricks" on the tiles ridiculously small the production quality is so poor the tiles can not be used. I sent an email to arrange to return the product, they gave me the runaround and then they refused delivery when I sent the tiles back for a refund. Long story short, I was out the cost of the tiles PLUS the postage. Extremely frustrating. Ultimately I got half the refund from my Credit Card company. I'm glad I got something back but it should not fall to MC to cover a scammer like Commomy. My advice: shop elsewhere no matter how attractive the products look.

7 de agosto de 2025
Avaliação não solicitada
logotipo da Commomy

Resposta da Commomy

Clarification regarding our return process and product transparency

Dear Customer,

We take all feedback seriously, but we are very concerned by the term "scam," as it does not reflect our business practices or our commitment to our customers.

First and foremost, we cannot find any order or communication history under your current name. This suggests there may be a misunderstanding or the order was placed under a different account. We invite you to contact us with your order number so we can investigate this immediately.

To address your specific concerns for the benefit of our community:

Product Transparency: We understand that "3D tiles" can vary in style. This is why we provide detailed size charts and side-by-side comparisons with real bricks on every product page. We aim to ensure our customers know exactly what they are receiving before they purchase.

Return Policy: We do have a standard return process. To ensure a refund is processed, items must be sent to our authorized return warehouse using the specific address provided by our support team. If a package is sent to an incorrect address or without authorization, the carrier—not our company—will automatically return it to the sender.

Refunds: Our policy is to issue full refunds once the returned goods are received and inspected at our facility. In cases of credit card disputes, we cooperate fully with the bank's investigation.

We are a legitimate company dedicated to home DIY enthusiasts, and we hate to see a customer unhappy. If you have your order details, please reach out to [service@commomy.com]. We would love the chance to clear this up and show you the high standard of service we are known for.

Best regards,

The Commomy Team

Avaliado com 1 de um total de 5 estrelas

I ordered 4 boxes of wall panels which…

I ordered 4 boxes of wall panels which look absolutely terrible when put on the wall due to the edges. I have emailed 3 times to try to get a return label and no one responds.

13 de dezembro de 2025
Avaliação não solicitada
logotipo da Commomy

Resposta da Commomy

Dear Dawn,

We are very sorry to hear that the final look of the panels didn't meet your expectations. We want every DIY project to be a success, and we apologize for any frustration caused.

Regarding your communication, we would like to clarify to ensure you don't feel ignored: We have checked our system and found two emails from you, both of which were responded to on the very same day they were received. Please kindly check your Spam or Junk folder, as our messages may have been filtered there.

About the return request, we’d like to explain our policy transparently:

Quality Commitment: We have a strict policy that products already installed or adhered to the wall cannot be returned. We do this to guarantee that every customer receives 100% brand-new, factory-fresh products. We never resell items that have been handled or used, as we believe our customers deserve the highest quality and hygiene standards.

Edge Issues: Usually, "edge" concerns can be resolved with specific trimming techniques or finishing caulk.

However, we don't want you to be left unsatisfied. While we cannot accept a return for used panels, we would like to offer you a [30% partial refund / or a special discount on a different style] as a gesture of goodwill to help with your project.

Please reply to our previous email thread (or check your spam) so we can finalize this solution for you. We are here to help!

Best regards,

The Commomy Team

Avaliado com 5 de um total de 5 estrelas

My experience with them has been more…

My experience with them has been more than excellent. Their customer service is a little hard to reach but when they responded they more than met my expectations. I order from a lot of companies but none have had the excellent customer service I experienced with Commomy

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible at returns

Terrible at returns, they skip and dance around the question every time you ask for a return address. Really, how hard is it, Commomy! I've asked 3 times now, what is the return address? I know I probably won't be getting a refund from these crooks. Their refund policy is not honoured. Bad customer service really!

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Wanting to return item for over 2 weeks…

Wanting to return item for over 2 weeks now. No one responds to my numerous emails and the phone number they have fails every time. I've tried both emails they share and no one gets back to me. Product looks very cheap to me.

29 de agosto de 2025
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais