We had an disagreement with the amount of SDLT our solicitor believed we should have been paying, they believed we should have paid £27k but we were sure it was only £12k. We spoke to Neil initially v... Ver mais
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Such brilliant helpful people to deal with. When it comes to SDLT they certainly know their stuff and I was very quick to receive a response and confirmation SDLT Certificate and all done on a late Fr... Ver mais
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Raj was well prepared and informed, fast in her dealings and exacting with her answers to my questions.
A empresa respondeu
Absolutely pleasure to deal with Compass. Not often you speak to agents who genuinely have your best interest at heart. From the first call to task completion fantastic customer service. If I could mo... Ver mais
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Detalhes da empresa
Escrito pela empresa
We have designed the UK’s only accurate property tax calculator. SDLT, LTT and LBTT – our system allows you to calculate liability for any of these with certainty and confidence.
Informações de contato
Reino Unido
- support@compass.tech
- compass.tech
4,7
Excelente
141 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unexpected £360 surprise on completion
Compass handled SDLT for our purchase of a new build from Bovis. We had ordered around £10k of options, which Compass initially told us were exempt because they were not considered “fixed”. We were upfront about what the upgrades were (kitchen cupboards, flooring, tiling). They said they would confirm this with their tax technical team but thought they were exempt, and we never heard back, hence assumed everything was all good.
On completion day the advice changed and, in fact, the majority of our upgrades were considered “fixed”, and the SDLT due was £360 than anticipated. Doesn’t break the bank on the scale of a house purchase, but certainly not a welcome surprise, and completely disrupted all our budgeting for the purchase.
Given 2 stars because, ignoring this issue, it was really useful to have a professional complete the SDLT paperwork properly. Without Compass I wouldn’t have known that flooring or options were relevant at all. Glad to have paid the correct SDLT in the end, but a little communication when they realised the initial advice was incorrect would have really helped our budgeting.
30 de setembro de 2025
Resposta de Compass
Thank you for taking the time to explain what happened. We are sorry that the change in the SDLT figure on completion day disrupted your budgeting. That is not the experience we want for anyone.
To clarify the process, our early indication about your upgrades was a preliminary view while we sought technical confirmation and a full itemised list. Once we received the detailed breakdown, many of the items were confirmed as fixed works rather than removable chattels, so they formed part of the SDLT calculation. After reviewing the details, only the items that qualified as chargeable were included, resulting in a three hundred and sixty pound adjustment.
What we could have done better was our communication while we were still confirming the position. We should have kept you updated that the initial view was subject to confirmation and that we were waiting for a detailed list, so you could plan with more certainty.
We are taking two steps from this. First, we will now request an itemised schedule of upgrades earlier in the process to allow more time for any required information to be gathered and confirmed. Second, if any point remains under review, we will send a clear interim update so there are no surprises near completion.
We are glad our service helped you file correctly, but we regret the stress caused by the late confirmation. If you would like to talk this through, we would be happy to review the case with you and make sure everything is fully understood.
5 Star service
I found this company to be extremely pleasant and personable. The staff are knowledgeable, efficient, and carry out their work with professionalism and care. I have complete confidence in their services and would have no hesitation in recommending this 5-star company to family and friends.
10 de outubro de 2025
Resposta de Compass
Thank you for such a thoughtful review. It means a great deal to know you felt well looked after and confident in our service. We truly appreciate your recommendation and the trust you have placed in us.
Very quick and responsive service
Very quick and responsive service. Turned my query around very quickly as I was under tight deadline. Very happy and recommend:)
2 de outubro de 2025
Avaliação não solicitada
Resposta de Compass
We are so pleased we could help under your tight deadline and provide a quick, responsive service. Thank you for your kind words and recommendation.
They were Very Informative and did…
They were Very Informative and did everything for us. They gave us Peace of Mind.
17 de setembro de 2025
Resposta de Compass
We are delighted to know our support gave you peace of mind and that you felt well informed throughout. Thank you for your kind words.
Resposta de Compass
We are glad to hear the system made things simple and helped streamline your process. Thank you for sharing your experience.
I spoke to Fabian Cameron at Compass
I spoke to Fabian Cameron at Compass, over 3 days, a lot more than I spoke anyone from Direction Law - our main solicitors. Fabian explained things and did what he said he'd do.
11 de setembro de 2025
Resposta de Compass
It is great to hear Fabian was there to guide you through and kept everything on track as promised. We are pleased his support gave you the clarity you needed.
Fast communication,save me money…
Fast communication,save me money recommended , thanks
29 de agosto de 2025
Resposta de Compass
Thank you for your review. We are glad our quick communication was helpful and that we could save you money. Your recommendation is much appreciated.
Highly recommend
Great costumer service
Very professional and efficient
Highly recommend
5 de setembro de 2025
Resposta de Compass
Thank you for your kind review. We are pleased you found our service professional and efficient. Your recommendation means a great deal to us.
Excellent Support
The support I got in using the portal and going through each question. The specialist advice that was back up. Brilliant service.
1 de setembro de 2025
Resposta de Compass
Thank you for your feedback. We are delighted our team could guide you through the portal and provide the specialist advice you needed. It is great to know you found the service brilliant.
The person l spoke to made me feel I…
The person l spoke to made me feel I wasn’t as stupid as I thought I was🤣Thanku for making it easier for me… 👍😘😘
21 de agosto de 2025
Resposta de Compass
Thank you for your lovely feedback. We are so pleased our team member was able to put you at ease and make the process feel simpler. Your kind words mean a lot to us.
Easy survey and form to complete and…
Easy survey and form to complete and the compass staff were always there to assist if required
19 de agosto de 2025
Resposta de Compass
Thank you for your feedback. We are glad you found the form easy to complete and that our team were available to assist whenever needed.
Excellent service
Your advisor was very knowledgeable and extremely helpful and my enquiry was resolved within 5 minutes
22 de agosto de 2025
Resposta de Compass
Thank you for your review. We are pleased our advisor was able to resolve your enquiry so quickly and provide the clear support you needed.
Easily completed
20 de agosto de 2025
Resposta de Compass
Thank you for your feedback. We are glad to hear the process was easy for you to complete.
Fabian made this go from a rubbish one…
Fabian made this go from a rubbish one to 5 stars. The form stressed me out as it was double Dutch. I completed it... Err no sorry you didn't. I sent a humorous email back regarding how the form is worded. Well Fabian took my call as my email made him laugh. Needless to say he went through the entire form with me, along with a few jokes. Also please Compass tell the people.. you will get a call anyway before the certificate is issued to confirm everything.
19 de agosto de 2025
Resposta de Compass
Thank you for such a thoughtful review. We are delighted Fabian was able to turn a stressful situation into a positive experience and even share a laugh along the way. Our team always calls before issuing a certificate to make sure everything is correct, and it is great to know that this step helped bring you peace of mind. We appreciate your feedback and your sense of humour, and we are glad we could make the process clearer for you.
Very straightforward process!
Very straightforward process from filling in the online questionnaire, to speaking to Paul who made sure all our details were correct and our letter was issued straight away with the correct stamp duty amount.
7 de agosto de 2025
Resposta de Compass
Thank you for your feedback. We are glad to hear the process was straightforward and that our representative ensured everything was correct and issued promptly for you.
Not easy to answer but 4 stars go to…
Not easy to answer but 4 stars go to the online support who took us through the entite form.
24 de julho de 2025
Resposta de Compass
Thank you for your review. We’re glad our team could guide you through the form and make things easier. If there is anything we can do to improve further, we’re always happy to help.
The support team where great in…
The support team where great in responding quickly to the issues I had.
28 de julho de 2025
Resposta de Compass
Thank you for your feedback. We’re pleased our team was able to respond swiftly to your concerns and help you move forward. If you need anything else, please let us know.
Resposta de Compass
Thank you for your patience. While we were awaiting a few key details from your solicitor, we gathered the information we needed and completed your staircasing calculation as soon as possible. We hope this helped. If there is anything more we can do to make the process smoother, please let us know.
Helpful and knowledgeable team!
The team at Compass were extremely helpful and provided a very quick response. Fabian in particular provided clear guidance and clarification to our situation.
21 de julho de 2025
Resposta de Compass
Thank you for your feedback. We’re pleased our team could respond quickly and that Fabian’s guidance helped clarify your situation. Your trust means a great deal to us, and we’re here whenever you need support again.
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