Computer Orbit Ltd Avaliações 308

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Can't believe I didn't write this review sooner as I had a computer built last Christmas. The first time I ever got a PC was through Computer Orbit so already knew it would be a good experience bu... Ver mais

Avaliado com 5 de um total de 5 estrelas

My shopping experience was great. I am more surprised that the delivery time from the UK to the US was fast and timely. The package was well packed and it arrived to me without shipping damage. I wou... Ver mais

Avaliado com 5 de um total de 5 estrelas

During a build, we had a last minute decision to upgrade the standard box cooler of the 5600 to the mightily impressive Peerless Assassin 120. Computer Orbit had it in stock and at the best price... Ver mais

Avaliado com 5 de um total de 5 estrelas

Reliable and fast service. I bought air cooling from Thermalright with a screen from them. I don't remember the exact model name, but the product was shipped the next day, even though I bought it at n... Ver mais

Detalhes da empresa

  1. Loja de Informática
  2. Loja de Acessórios de Informática
  3. Loja de computadores e acessórios
  4. Fabricantes de Hardware para Computadores
  5. Assistência Técnica de Informática
  6. Serviço de informática

Escrito pela empresa

Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

What a gem!

When other companies jacked prices absolutely sky high for no other reason than greed, I found this little shop that had exactly what I was looking for at a great price, and the whole process was lovely. I live in the U.S. and the shipping updates were even more accurate from the mail service used in the U.K. versus stateside. 10/10 could not be more pleased.

7 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

I a few bits for my PC build and put the wrong delivery address for the motherboard. Easily fixed it for me within 2 emails and the customer service team were super kind. They normally will reply out of office hours to help you out too! I ordered 4 parts all separate orders (I’m bad at decisions) and they upgraded my orders to be delivered at a premium rate (next working day) for completely free!!! 100000/10

30 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top draw service

Top draw service, parts easy to order and came as expected. They came well packaged with a little freebie. Nice 1 computer orbit can’t recommend enough

17 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've been using Computer Orbit for the…

I've been using Computer Orbit for the last 4 years for all my component needs etc. I live local to the store so it's great being able to go in an browse and get inspiration for my build. I also love being able to click and collect without having to worry about couriers and deliveries. I can do everything on my terms. The staff are great and friendly. They once offered to keep the store open an additional ten minutes so I could have a browse when I popped in to collect an order which was really nice.

Can't fault them at all, keep up the good work lads!

16 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service and tech support!

Bought some components for a new system build, and had a few issues getting it up and running. Called Computer Orbit twice for some advice. Both times, got straight through to a very friendly and knowledgeable member of staff. None of the patronising irrelevant stuff you often get from big outfits, just sound advice freely given on both occasions, and got the problem sorted!

Thanks, Computer Orbit! This is the first time I have shopped with you, but I will definitely be using you again and recommending you!

11 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service and Product Knowledge

Computer Orbit responded quickly to my questions about their selection of keycaps. I was able to find the most suitable product to meet my requirements thanks to their excellent product knowledge and detailed reply. All items in my order were in stock and shipped quickly.

29 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I just received my first order from…

I just received my first order from orbit although I haven’t opened it yet I have received a perfect package, I must thank these guys as they were the only place in the uk that would ship to Northern Ireland no questions asked unlike scan.co.uk who took the money only to inform me days later that they only posted to uk mainland. Great service I wish i knew about them earlier but on my next build these guys will be my first option.
Many Thanks Mark

2 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered a Lian Li Lancool II Mesh rgb…

Ordered a Lian Li Lancool II Mesh rgb mid-tower case. Arrived exactly when they indicated, and very well packaged. It's a large thing for me to trust to Parcel Force, bit I needn't have worried.... not even scratch on it. Would certainly vouch for Computer Orbit

18 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Antec Flux Pro case, power play!

First of all I want to say I'm pleased with my purchase because in europe they were the only retailer with the case I was looking for in stock, the case just arrived now at my home in Norway.
I'm very pleased they deliver to Norway and I like the fact they use parcelforce so the shipping is not crazy expensive.
I had a nice experience I'm just not happy about one thing... because of their position on the market as the only place with this case in stock they increased the price of the product a few pounds more than what the case is supposed to cost!
I kind of understand it especially because they don't operate in \Norway but that's something I'm not used to, here in Norway the price is the price and the promotion is the promotion prices don't increase based on stock numbers!
But like I said I don't mind it in the end because this case was a big problem to get it here so I'm extremely happy and I'll certainly use Computer Orbit again in the future.

25 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Where do I even start

Honestly where to start , sadly I was sent a motherboard with missing components and damaged processor pins as a result. when I requested an exchange I was told that the damages did not match there guidelines for returns , even with images provided that clearly showed the poor quality of the board I had received. The email I received in response was essentially a defensive rant with little fact included at all. Would never use them again out of fear of having to return another unusable motherboard. Go elsewhere for your PC parts as they at least will arrive checked and in tact and I’m 100% sure there customer service will be better than Orbit. Terrible.

2 de novembro de 2024
Avaliação não solicitada
logotipo da Computer Orbit Ltd

Resposta de Computer Orbit Ltd

Hi Rory,

I must admit we aren’t surprised to receive this review from you after you threatened us to do so if we didn’t offer an exchange for an item that has been damaged whilst in your possession.

It is a shame really that threating to leave a negative review can be used as a bargaining tool and/or to blackmail us in order to obtain an exchange/refund for a product that we are not obliged to do so.

Maybe the best place to start when leaving a review is explaining the facts, since you failed to do so we’ll outline them below for you and for others to read and understand the situation better:

1. You are claiming you received a damaged item, yet you informed us 2 months after receiving the item.


2. You are claiming the item was damaged and sent pictures of the box which had very minor ‘scrapes’ on 3 corners, you also showed a corner damaged on the motherboard, yet the corner damaged on the motherboard correlates with the only corner that is not damaged on the box. We know this as the item can only be packaged one way and after checking this it is clearly obvious the damage you are claiming is not consistent with the damage on the box.


3. You’re also making false allegations that you were sent a ‘open’ motherboard or an item with missing parts, again as we’ve proved and outlined in our email response to you this is a false accusation. As mentioned in our email we track each item by serial number and can confirm with 100% confidence that you were shipped a new and sealed item.


4. Lastly, but more importantly, you’ve damaged the pins on the CPU socket. This and other kinds of CID (Customer Induced Damage) is not covered under warranty as we’ve explained.


You’re also quick to criticise our customer services, however, we replied to you very efficiently and during ‘out of hours’ times in order to assist with the situation as best as we could. You’re saying our email was a ‘defensive rant’ when it was anything but that and in fact was very informative and conclusive. It seems like as you didn’t get the outcome you hoped for you feel it is necessary to make false accusations of our customer services and also threaten us with leaving this review.


We can only apologise you feel the way you do, however, we can not accept an item that you claim to be faulty 2 months after you received it, neither can we accept an item that has physically been damaged by the user.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Very helpful staff answered all of my…

Very helpful staff answered all of my questions very quickly, when I managed to download the wrong software update and thought the keyboard was broken I got a reply and fixed the issue within the hour. Cannot recommend these guys enough.

Edit: Shout out to Ollie, Absolute life saver!

25 de outubro de 2024

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