Computer Orbit Ltd Avaliações 308

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Can't believe I didn't write this review sooner as I had a computer built last Christmas. The first time I ever got a PC was through Computer Orbit so already knew it would be a good experience bu... Ver mais

Avaliado com 5 de um total de 5 estrelas

My shopping experience was great. I am more surprised that the delivery time from the UK to the US was fast and timely. The package was well packed and it arrived to me without shipping damage. I wou... Ver mais

Avaliado com 5 de um total de 5 estrelas

During a build, we had a last minute decision to upgrade the standard box cooler of the 5600 to the mightily impressive Peerless Assassin 120. Computer Orbit had it in stock and at the best price... Ver mais

Avaliado com 5 de um total de 5 estrelas

Reliable and fast service. I bought air cooling from Thermalright with a screen from them. I don't remember the exact model name, but the product was shipped the next day, even though I bought it at n... Ver mais

Detalhes da empresa

  1. Loja de Informática
  2. Loja de Acessórios de Informática
  3. Loja de computadores e acessórios
  4. Fabricantes de Hardware para Computadores
  5. Assistência Técnica de Informática
  6. Serviço de informática

Escrito pela empresa

Established since 1996 we’re one of the largest & leading independent computer retail stores in the North East. While similar businesses have come and gone, imitated our business model and strategy without success and failed to succeed. We strive to stay ahead of our game; something that is demonstrated by our high reputation. In November 2016 we launched Gorilla Gaming, a brand created by Computer Orbit dedicated purely to gaming with the experience and knowledge of our core business since 1996. A winning combination that has proven to be a great success and a brand that is rapidly growing and expanding worldwide.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Swift & reliable experience

Swift & reliable experience.
I used trust pilot reviews to finalise my purchase.
PSU came very quick without issue, packaged well, no damage, delays or faults.
Will use again.
Thank you

20 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great service from Computer Orbit

Great customer service after what I thought was potentially going to turn into a negative experience, and not really on Computer Orbits part, but a 3rd party in the chain.
Ollie from the team was very attentive in following up as promised to his word, which goes a long way today, especially with online retailers and difficulties with follow up support.
Everything worked out in the end and I have no hesitations in returning to Computer Orbit and recommending them.

28 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super fast and no fuss

Bought a keyboard and when it came some of the LEDs didnt work sadly. Computer Orbit replaced it with no fuss and sent me back a fully working one, very happy with their fast service and will 100% be using them again. 5/5.

9 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Faulty item

I ordered a motherboard for my daughters birthday gift, when opened we noticed there was a bent pin, we emailed and straight away received a response that it is impossible to have arrived that way and is our fault, we were offered a paid repair service for the motherboard and we’re met with quite rude responses when we stated that we had only just bought and received the item and didn’t think it was fair to be asked to pay for a repair on a genuinely faulty item. I will be purchasing from else where so that I can check the item before parting with my money.
Please be aware that if you received a faulty item you will be asked to pay for repairs.

12 de janeiro de 2024
Avaliação não solicitada
logotipo da Computer Orbit Ltd

Resposta de Computer Orbit Ltd

Hi Kelly,

We’re sorry to hear you feel the need to leave such a review, especially when what you’ve stated isn’t really the truth.

First and foremost, we pride ourselves on our returns procedure and believe it to be one of the best in the industry. By your own admission we replied to you ‘straight away’, to put that into context we replied to you on a Sunday evening when we were closed. I personally made the effort to reply to you on a non-business day to be as efficient as possible once at 5:31pm and again at 9:47pm. If our returns procedure was that drastic why we would make such an effort to respond to customers on a Sunday evening/night, especially as late as 9:47pm?

You’re claiming the item is ‘faulty’ which isn’t the case, there are signs of damage to the CPU socket, which is primarily caused by end users. To save you time, money and effort of returning the item only to be told the above we explained this in a very polite email and offered a ‘solution’ rather than just informing you nothing could be done. Unfortunately, if you’ve misinterpreted our efficiency as something else, we can’t be held responsible for that.

We’ve offered you a resolution which you’ve refused. Unfortunately, other than that we aren’t able to offer much more. For your reference, had the item been classed as faulty then we would have been more than happy to resolve the matter as quickly as possible, therefore saying customers are expected to pay for faulty items is not true at all.

Thank you

Avaliado com 5 de um total de 5 estrelas

Excellent Service 10/10

I wanted some keycaps for a Keychron KB, they had them cheaper and faster than the Keychron store.
It was a Saturday afternoon, so even though I wanted them ASAP, I realised they wouldn't be sent off until Monday, but hoped with next day DPD they would arrive Tuesday, being in a bit of a rush (and being a lot of a plonker), I managed to select standard delivery when I paid. (Doh),
Popped them an email explaining my mistake and asking to amend delivery, I got a friendly email back immediately, issue resolved. Then got a further email advising me they managed to get them wrapped up for today's DPD collection. They had certainly had their Weeetabix
So I have no hesitation in recommending Computer Orbit.

6 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service!

I had an initial issue with my newest PC build and assumed it was the GPU I bought from this company and tried to return it. They did thorough testing and emailed me footage of the testing, concluding there was nothing wrong. Turns out it was a defective motherboard I also bought from them (whoops) but they were able to both ship back the working GPU as well as swiftly ship me a replacement motherboard even though it had been a few weeks since purchase and I only had to pay for the GPU shipment back. The level of testing, prices, knowledgable staff, friendly fast email communications and fast processing of orders is actually unbeatable compared to other popular online retailers who wouldn't even bother with most of that. Will definitely continue to buy from them :)

21 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Came in to purchase a Xbox lead but…

Came in to purchase a Xbox lead but forgot I didn’t have Apple Pay on my iPhone I told them that, and the manager came over and gave me the cable for free as we had came from another city on the way up. very good customer service great store overall 👍

26 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast delivery, delicate switches and stabs were well packed!

Despite buying PC parts for years I never really came across this store before, I did as this time I was looking for keyboard switches which are more peculiar and rare to find in classic online retailers.

I have ordered a few sample switches and stabilisers for my keyboard built, it was dispatched and delivered swiftly; gladly the items were in a protective cardboard box and then again inside plastic bags, excellent protection to safegard pins / structure of stabs.

As soon as I decide which switch to pick I will buy from!

19 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Order a custom mechanical keyboard from them and the service I received was excellent. I had to contact the customer service team to resolve a minor mix-up with one of the parts in my custom order and the customer service team, especially Ollie who dealt with my issue, was excellent. They arranged a really quick solution to return my item and get it swapped out with the correct part and kept me in the loop of what was going on the whole way. This was especially reassuring considering that this was a Christmas gift so there was some time sensitivity to it. How problems are dealt with by a company is a great reflection of their overall quality and I think that this experience have shown that Computer Orbit are an excellent company. I will be shopping with them again.

15 de dezembro de 2023
Avaliação não solicitada

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