Chose you because you sound very honest and don’t bother me like all the others .. could you please confirm you’ve now told black horse your representing me as other companies still ringing me thanks... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Communication with company is really good. Kept me informed during every stage of my claim. Staff were always friendly and helpful.
Excellent service!. Matthew called today to update me and give me some good news. Very good service, very polite and helpful. Would definitely recommend!
A empresa respondeu
Just returned a missed call with consultation claims, spoke to Daniel who told me it was just a courtesy call to keep me updated on my claim. Very polite and informed me that my claims were being deal... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Consultation Claims
Escrito pela empresa
We are a UK-based claims management company specialising in helping clients with mis-sold car finance claims.
At CCL we take full responsibility for managing all aspects of your claim, from evaluating the agreement and submitting the complaint, to handling all communications with lenders. Our team works diligently to negotiate on your behalf, and, where necessary, escalate the issue to our legal experts to ensure your best interests are represented.
WE HANDLE EVERYTHING
From finding, reviewing, and submitting your claims to handling lender communications, negotiations and securing the best settlement, our team takes care of the entire process. You can trust us to manage the details, making the process smooth and hassle-free from start to finish.
REAL PEOPLE, REAL SUPPORT
We’re a UK-based team – not just an automated system. If you’d rather speak to someone than fill out a forms, we’re here to guide you through each step of your claim with personal guidance every step of the way.
ONGOING UPDATES
You’ll never be left in the dark. We provide regular updates and notifications at every stage of your claim, keeping you informed about any legal changes or new developments that could impact your claim.
At CCL we take full responsibility for managing all aspects of your claim, from evaluating the agreement and submitting the complaint, to handling all communications with lenders. Our team works diligently to negotiate on your behalf, and, where necessary, escalate the issue to our legal experts to ensure your best interests are represented.
WE HANDLE EVERYTHING
From finding, reviewing, and submitting your claims to handling lender communications, negotiations and securing the best settlement, our team takes care of the entire process. You can trust us to manage the details, making the process smooth and hassle-free from start to finish.
REAL PEOPLE, REAL SUPPORT
We’re a UK-based team – not just an automated system. If you’d rather speak to someone than fill out a forms, we’re here to guide you through each step of your claim with personal guidance every step of the way.
ONGOING UPDATES
You’ll never be left in the dark. We provide regular updates and notifications at every stage of your claim, keeping you informed about any legal changes or new developments that could impact your claim.
Informações de contato
First Floor, 8 Princes Parade, Liverpool, L3 1DL, L3 1DL, Liverpool, Reino Unido
- 0333 053 7404
- enquiries@consultationclaims.co.uk
- consultationclaims.co.uk
4,6
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Your people are always helpfull and…
Your people are always helpfull and take time to explan things the service
Is excellent
4 de agosto de 2026
Resposta da Consultation Claims
Thank you for leaving a review! We are made up to hear that you have found our service helpful. If you have any further questions please do reach out!
I was advised this was a quick process…
I was advised this was a quick process which should be hassle free. So far it has taken months, only to receive 2 emails explaining there's a hold up elsewhere. This started in March and the last email said it may be proceeding at the end of this year. Thats not a quick process and the communication is rubbish.
Please look elsewhere if your considering using one of these companies.
16 de março de 2026
Avaliação não solicitada
Resposta da Consultation Claims
Thank you for taking the time to leave a review.
We appreciate that the claims process is taking longer than expected, and we fully understand the frustration this may cause. However, the recent delays are outside of our control and are due to the Financial Conduct Authority’s redress scheme being subject to a legal challenge. We are expecting further information following a tribunal scheduled for the end of this year or early next year.
Throughout the process, we have made every effort to keep our clients informed, providing regular updates by email and, where appropriate, by telephone. We appreciate that the circumstances surrounding the scheme can be complex, and we are sorry if there has been any misunderstanding regarding the current position or timescales.
We have requested some additional information from you via Trustpilot, as we are currently unable to locate your account using the details provided in your review. Once we are able to identify your claim, we would be more than happy to contact you directly by telephone to clarify the situation, answer any questions you may have, and ensure you have a clear understanding of the current position.
We remain committed to supporting our clients throughout the process and will continue to provide updates as soon as further information becomes available.
Great I’d recommend always been keeping…
Great I’d recommend always been keeping in touch with me constantly letting me know out come of my stuff great service
17 de julho de 2026
Resposta da Consultation Claims
Thank you for the fantastic review! We are thrilled to hear that you appreciate our communication and have found our service great. If you need anything further please do not hesistate to reach out!
Experience was fine
Experience was fine, lady was understandable explaining process.
7 de agosto de 2026
Resposta da Consultation Claims
Thank you for leaving a review! We are happy to hear that the agent was clear in explaining the process to you. If you have any further questions please do get in touch, we are here to help!
Resposta da Consultation Claims
Thank you for leaving a review! We are thrilled to hear you have found our service excellent. If you need anything further please do reach out!
Concise explanation about the process…
Concise explanation about the process was explained to me by the CC contact
31 de julho de 2026
Resposta da Consultation Claims
Thank you for the review! We are happy to hear that everyone has been explained clearly. If you need anything further please do reach out!
i hope to get a pay back soon
30 de julho de 2026
Resposta da Consultation Claims
Thank you for leaving a review! Happy to hear you received good service. We will keep you informed of the progression of the claim but if you ever have any questions please do reach out!
Resposta da Consultation Claims
We appreciate you leaving a review and are happy to hear you found out information clear and to the point. We always want to the information to be easy to understand and not full of jargon so happy to hear we achieved this. If you need anything further please do reach out!
It was lovely chatting to wesley on the…
It was lovely chatting to wesley on the phone such a lovely lad
6 de agosto de 2026
Resposta da Consultation Claims
Thank you for leaving a great review! We are thrilled that Wesley provided a great service! We will 100% pass on this feedback. If you need anything further please do reach out!
Resposta da Consultation Claims
Thank you for the kind review! We are happy to hear you have found the information provided good. We always aim to make our communication as clear as possible.
After waiting several months for my…
After waiting several months for my issue to be resolved, it is still ongoing and have I still haven't received my refund.
29 de julho de 2026
Resposta da Consultation Claims
Thank you for taking the time to leave a review.
We appreciate the claim process is taking longer than expected. The recent delay is due to the Financial Conduct Authority redress scheme being legally challenged. We are due to hear more information on this following a tribunal at the end of the year, start of next.
We have communicated this via telephone with yourself and sent email communications to keep you informed.
If you want, we can arrange a further call to answer any of your queries or you can call ourselves. We are more than happy to support any of your queries and reassure you we are moving the claims along where possible.
goodgood service just a little confusing at…
good service just a little confusing at times
5 de agosto de 2026
Resposta da Consultation Claims
We appreciate you leaving a review! We are happy to hear that you have found are service good. We understand that the process can be confusing at times, especially with the updates coming from the Financial Conduct Authority. If you ever have any questions please do not hesitate to get in touch, we are here to help!
Very polite people on the phone.
5 de agosto de 2026
Resposta da Consultation Claims
Thank you for the great review, we are happy to hear that you have found our service polite. If you need anything further, please do reach out!
Great communicater
Jackie the lady i spoke to was first class sorted my concerns out no problem and was peoples person to me ,unlike many other companies staff who do the bare minimum to help you .10 out of 10 thankyou.
Kind regards
Adrian emanuel
5 de agosto de 2026
Resposta da Consultation Claims
Thank you for leaving such a lovely review! We are so happy to hear that you found the CSA Jackie helpful! We will be sure to pass on this lovely feedback! If you do need anything further please do reach out.
Resposta da Consultation Claims
Thank you for the great review! We are thrilled to hear that you have found are service polite. If you need anything further please do reach out!
This company get 30% Thats a lot of your pcp claim and they charge vat too
They take 30% plus charge vat . Thsts a lot of your pcp claim
5 de agosto de 2026
Resposta da Consultation Claims
Thank you for taking the time to leave a review.
Our fees are set in line with the guidelines of our regulator, the Financial Conduct Authority (FCA). When you choose to use our services, our fee structure is clearly outlined in the documentation you review and sign to authorise us to handle your claim.
Our fees are based on a five-band structure, ranging from 15% to 30% plus VAT, depending on the amount of redress you receive. This means that not all customers are charged the maximum fee of 30% plus VAT.
Further information about our fees can be found on our website, the FCA website, and within the documentation provided during the sign-up process.
If you have any questions about our fee structure or the claims process in general, please don't hesitate to get in touch. Our team will be happy to answer any questions you may have and provide any support or clarification you need.
Resposta da Consultation Claims
Thank you for the review! Very happy to hear you have found us easy to talk too. We aim to make the process as clear and smooth as possible so this is great to here.
Friendly staff answered all my questions
Friendly staff answered all my questions
28 de julho de 2026
Resposta da Consultation Claims
We are thrilled to hear that you have found the agents friendly and all questions were answered. Thank you for the great review!
Have been well informed on my claim and…
Have been well informed on my claim and updated regularly
24 de junho de 2026
Resposta da Consultation Claims
Thank you for the great review! It is great to here that you have been well informed throughout the process, this is what we aim for. If you do need anything further please do not hesitate to reach out!
Very good well spoken
4 de agosto de 2026
Resposta da Consultation Claims
Thank you for the kind review! We are happy to hear that you have found the customer service agent well spoken. If you need anything further please do reach out!
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