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Consultus Care & Nursing Avaliações 

109
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is the third time I have had training and assignments with this truly wonderful company. Nothing is ever too much trouble. Each carer is treated as an individual, with an emphasis on making each... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lucy & Sue along with all the trainers were so welcoming & kind. They shared endless knowledge & enthusiasm. I am so honored to be a part of the ConsultUs family.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Patty Lloyd goes above and beyond. One cannot help feeling that she genuinely has your best interests at heart. Patty is deeply knowledgeable about how the company works and imparts her knowledge with... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My experience has been amazing. Everyone at consult us was very welcoming. The staff that gave us training, namely Sarah, Susan and Imogen were just so great. Their methods of training is beyond words... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de assistência médica domiciliar

Escrito pela empresa

Consultus Care & Nursing agency is a long-established, family-run, provider of live-in carers and nurses offering 24-hour, personalised, private live-in care and live-in nursing in your own home. Since our family-led firm was established in 1962, we have stayed true to the vision of our founder, the late Mrs Anne Stevens, who knew that people feel better at home. We cover a wide variety of locations across the UK, meaning that wherever you are, we can provide care for you.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

109 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(109)

32 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I am a carer

I am very happy with the support and guidance I receive

21 de julho de 2023
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Thank you so much for your feedback, Julie. It is brilliant to hear that you are happy with the support received from Consultus. We've received wonderful feedback from your clients and we hope all continues to go well. Kind regards, The Consultus Team

Avaliado com 5 de um total de 5 estrelas

I chose Consultus Care & Nursing

I chose Consultus Care & Nursing, due to 60 years of experience in the Industry. Their professionalism and care was evident from the moment of my first interview with recruitment to the 4 days of training and exceptionally capable agents carefully match their clients with carers. Knowing the standards are high, I am proud to be a part of the team. I love being a carer most of all. Bev

1 de julho de 2023
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Thank you very much for your lovely feedback, Bev. It is great to hear how smooth your journey through recruitment and training has been. Congratulations on completing your induction training and we hope you enjoy your bookings! Kind regards, The Consultus Team

Avaliado com 5 de um total de 5 estrelas

Hi my name is Stephanie Godfrey,

Hi my name is Stephanie Godfrey,
I've been a live in carer at concultus
Care and nursing since July 2013.
I have been extremely happy for the last 10 years.
The consultants are extremely helpful and so nice to deal with they are always their and willing to help. They go out of their way to place you in a booking that suits you. I've learnt so much in the last 10 years and I've enjoyed every munite of being part of the councultus team.
I started my journey with concultus and I will end my journey with concultus they are the best and I know that our clients think so 2.

29 de junho de 2023
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Thank you for your feedback, Stephanie. We are so pleased to hear how much you enjoy working with Consultus.

Avaliado com 5 de um total de 5 estrelas

Extremely happy, grateful and satisfied carer!

I am a carer with Consultus and can honestly say that this agency are leaps and bounds ahead of the rest! Super communication, extreme professionalism, friendliness and fantastic organisation, support and assistance are but a few of their outstanding qualities! I am so glad I joined and truly feel valued and part of the team. ;-)

Thank you!!

29 de junho de 2023
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Thank you so much for your lovely feedback. We always strive to ensure our carers feel supported and valued, so it is wonderful to receive feedback that reflects this :)

Avaliado com 5 de um total de 5 estrelas

Caring at its very best!

It is such a privilege working for Consultus. They care for their clients and carers. If you need genuine, loving, professional care. Look no further. Consultus is the real deal.

10 de abril de 2023
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Dear Donyale
Thank you so very much for such kind comments and for all your hard work as a carer! We are really pleased to hear you feel so positive about Consultus.
As you well know, caring can be such a difficult role, and I am glad to hear you feel so well supported. We honestly believe it's carers like you who give Consultus its status and are very lucky to have you represent us.
Thank you so much, once again, for all your hard work and for your lovely review!
The Consultus Marketing Team

Avaliado com 5 de um total de 5 estrelas

The Professional Agency

I joined Consultus in September 2014 and have never come across any problems. A very big thank you to all the Care Consultants who are such a pleasure to talk to,for their efficiency and expertise they have provided me with all these year's and for the wonderful bookings. Also thank you to everyone in our Training Department who are professional and keep us up to date with all our training which we need to have Consultus is so compassionate I have been trained well to meet our clients expectations in different ways and how to care for them properly when they are terminal.
I'm grateful that I joined Consultus as I have learned alot and I am able to cope with challenging situations.
I would never change it for another agency.
Thank you Consultus.

24 de março de 2023
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Dear Mary,
Thank you so much for your very kind comments!
We are delighted to hear you are having such an amazing career, in this sometimes difficult, but oh-so-rewarding role. The staff at Consultus strive to make it the best independent live-in care company it can be, and we truly believe it's carers like you who give Consultus its status.
We are incredibly lucky to have you represent Consultus and thank you again for all your hard work and your lovely review!
The Consultus Marketing Team

Avaliado com 5 de um total de 5 estrelas

Consultus is “Simply the Best” Care…

Consultus is “Simply the Best” Care Agency!
I must admit, that I have not had any association with any other Care Agency with whom I can compare, but since starting work for and through Consultus Care & Nursing almost 15 years ago, I have personally, and constantly found that I have received the very best service through them .... that’s why I will always stay loyal to them and recommend them.
I feel Privileged and Proud to ‘belong’ to a Company that at all times, endeavours to give their full support, attention and professional assistance to their Carers and Clients alike!
All their Consultants are friendly, skilled and professional, and a pleasure to deal with (there’s too many to mention by name) as they have always provided their support kindly, willingly and efficiently, and in the most pleasant manner, always ensuring that I have continuous work. This I have always appreciated so much, and am grateful that Consultus also ensures that all their Carers have on-going, up-to-date and regular training, in order to equip them with the knowledge and expertise, they need, to provide the very Best Care for All their Clients!
I find My job as a Live-in Carer Special and really Rewarding and it’s wonderful that Consultus and ALL their Management and Staff wholeheartedly DO Care as well!

15 de fevereiro de 2023
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Dear Catherine, what an incredibly kind review! We are so happy you feel this way and are very grateful for everything you do and the support you provide us and our clients. We hope to continue working with you for years to come and thank you for taking the time to leave such a lovely comment!

Avaliado com 5 de um total de 5 estrelas

I am now into my 5th Year

I am now into my 5th Year
working as a live in carer...with
Consult us care and nursing Its Definitely the best agency I have ever worked through...True kindness and professionalism reflecting through from front of house switchboard ladies.. Agents and training staff... I've worked with some amazing clients. All over UK and found it very rewarding I have enjoyed moving around the country meeting these Admirable people in their homes...
I hope to continue as I feel well looked after by the agency who do their best to match me with like minded clients... I really feel that what I am doing is Worthwile..

31 de janeiro de 2023
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Thank you so much for taking the time to complete a review for us, Julie, and thank you for your praise regarding our staff and clients. We are overjoyed you are enjoying your career as a live-in carer. We do try to be the best independent live-in care company in the sector and we really do believe that it is carers like you who make the company what it is. Thank you so much, once again, and we do hope you continue to enjoy your time with us.

Avaliado com 5 de um total de 5 estrelas

Professional Team

It has been a breath of fresh air dealing with such a professional company where you are treated with respect at all times from the friendly ladies at reception, the fabulous Agents, especially Louise who has walked this journey with me, to the great training staff who ensure our training days are filled with updated information and lots of laughs.
I have been matched with wonderful clients barring one, where Louise was such a reassuring and caring voice at the end of the line assisting me all the way...
I am into my 5th year now and I am proud to be one of the Consultus Carers.

26 de janeiro de 2023
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Thank you for taking the time to complete a review for us, Anita. We are overjoyed that you feel this way. We strive to be the best independent live-in care company in the sector and we truly believe that it's the carers like you and internal staff that make the company what it is. Thank you again and we look forward to spending more time with you through our consultants and clients.

Avaliado com 5 de um total de 5 estrelas

Consultus. The best.

I have now been working for Consultus Managed Care for over a year and I can honestly say it’s great to be a part of their team. I have been treated with the greatest respect and when needing advice the managers are there to help. I have been matched up with clients very well, something I feel is important as you are with that client for most part of the day when in a booking. The Company ensures their carers own well being is looked after, which makes one feel part of the team. I enjoy helping people and love my new career with this company.

7 de dezembro de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Dear Joan,
Thank you so much for your very kind comments. We are incredibly happy to hear your experience with the staff at Consultus has gone so well and will pass on your good wishes to our Managed Care department. It is wonderful to hear you are enjoying your journey as a carer and thank you so much for all your hard work.
The Consultus Marketing Team

Avaliado com 5 de um total de 5 estrelas

Great Company to Work For

In managed care our training is always kept up-to-date and tailored to clients, but the best part of working with Consultus is the amazing support from my manager, Mel.

5 de dezembro de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Dear Suzette,
Thank you very much for your lovely review. We are very happy you feel this way and have left a lovely compliment for Mel. We are so grateful for everything you do to support our clients and thank you so much for all your hard work.

Avaliado com 5 de um total de 5 estrelas

Journey of a Live-in Carer.

My journey as a Carer started in March 2019 when after decades of a sales and marketing career I wanted to switch to a more fulfilling career where I could make a difference in the lives of others. I am so grateful that my entry into the life of a live-in carer could be with the help of Consultus Care. The Consultants at the office are always on hand to give support and assistance where needed and I have always had clients, new and regular, during the past few years. I can comfortably recommend Consultus Care for anyone who is interested in starting an own journey as a Carer to the vulnerable elderly. Live-in caring comes with challenges but also with so much to be grateful for. Thank you Consultus Care for making it that much easier to continue with my chosen career.

14 de setembro de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Dear Karen, thank you so much for your review. We try to go above and beyond for all our carers & clients to ensure they feel supported, reassured and, looked after. What a career change and one we are very grateful you chose. Thank you again for choosing Consultus, we are extremely lucky to have you!

Avaliado com 4 de um total de 5 estrelas

I have been working as a carer for 10…

I have been working as a carer for 10 years and from the beginning I felt I was in the right place. The work satisfies and fulfills me. Feeling useful and making a difference in someone's life is something really rewarding. Due to the pandemic that has settled in all parts of the globe, our work as a carer was very affected and ended up becoming a little stressful because there was not enough time to be with the people who need our attention. For this reason I decided to change the way I worked for one that allowed me to give my best and develop a good job. Consultus care had all the requirements I was looking for in a care company. A great structure and excellent professionals that give us a preparation that makes us confident to perform our role safely. I've been with the company for less than a year, but I'm sure I made the best choice.

13 de setembro de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Dear Sueli, thank you so much for your comment. We are so happy you feel this way and are very grateful for everything you do and the support you provide us and our clients. We hope to continue to work with you for years to come and thank you for taking the time to leave us a review.

Avaliado com 5 de um total de 5 estrelas

Cesaltina da Cunha

Cesaltina da Cunha
I left South Africa, a country which I called home for 56 years, on a wing and a prayer to work in the UK as a live-in carer with Consultus Care & Nursing. It was work I had not done before and I had no guarantees of how it would turn out. It has been one of the best decisions I have made in life.
Consultus has been my lifeline to opportunities I would not have had back home. I have lived out of a suitcase going on four years, working full time and enjoying the comfort of the Consultus carer houses as my home between bookings. They are my refuge and my home away from home.
There have been clients (no fault of Consultus) which I would prefer to forget, but the majority of my bookings have been with clients that I have built wonderful relationships with and so have become my ‘regulars’ which continue to offer sustainable continuity.
My work with Consultus offers me the opportunity to grow, to serve others and also represent the ethos of what the company stands for: their high level of professionalism, their commitment to on-going training which ensures their carers are well equipped for the tasks at hand, and the dedication of their consultants who work tirelessly and diligently to ensure carers are kept in work.
I would most definitely not be where I am today without the Team and the support, friendship and constant efforts of my consultant, Stephanie Gillam, who ensures I am always working.
Care work may not be for everyone but if you’re serious about making a difference, if you have a love of people and want to pay it forward - you can’t do better than becoming a part of the Team.

13 de setembro de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Thank you so much for your feedback, Tina. We are overjoyed that you feel this way. We strive to be the best independent live-in care company in the sector and we truly believe that it's the carers like you and internal staff that make the company what it is. Thank you again and we look forward to spending more time with you through our consultants and clients.

Avaliado com 5 de um total de 5 estrelas

I have been a carer for almost 20 years…

I have been a carer for almost 20 years - most with Consultus. The consultants are lovely, approachable and efficient, and I have never had reason to complain. I have reservations regarding care for certain types of clients, and these are always respected by the consultants.

Where a lot of other care agencies have let their carers and clients down, Consultus have always ensured I have work, and the clients I have worked for have been satisfied with the care provided.

I am happy to continue working with Consultus until I am ready to retire!

9 de agosto de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Dear Jette

Thank you very much for your wonderful review. We are very happy you feel this way and that you have had such a positive experience with everyone at Consultus. We are so grateful for everything you do to support your clients and thank you so much for all your hard work.
All the best
Michelle Mercer
Administration

Avaliado com 5 de um total de 5 estrelas

Outstanding Employer in Social Care…

I chose to work for Consultus because it seemed from their website that they actually care about their Carers. These are very challenging times for Social Care and many companies have failed both Clients and Carers, mainly because of the extreme industry demands made upon them, I believe.

To me Consultus is like a beacon in the dark. They actually take the time to consider the needs of their Carers, and to cater for them well, which affects the quality of care Clients get from the Carers. The company, as far as I am aware, recruit good Carers and look after them properly, as other people's reviews have shown. This means that Consultus can retain good staff and provide a more consistent service, in spite of the challenging times we face.

I am grateful to the numerous companies in Social Care that I have worked for. They trained me and have given me a lot of work experience. I, nevertheless, fault most of them and believe that they have a lot to learn from Consultus which is head and shoulders above nearly all them in maintaining such high standards not only in caring efficiently and effectively for Clients but also for its Carers.

Like other employee reviewers, I feel confident, secure, supported, appreciated, valued, for which I am thankful in these troubled times.

2 de março de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Dear Kirabo

Thank you so much for your wonderful comments, for which we are truly grateful. We are really pleased you have felt so welcomed by everyone at Consultus.

We do try to look after carers so they can, in turn, care well for our clients. Times have been challenging for everyone, so we appreciate your feedback.

Thank you once again for your kind words, and for being such a fantastic carer. We appreciate all the hard work you do.

The Consultus Marketing Team

Avaliado com 5 de um total de 5 estrelas

Great agency to work for! I have worked as a live-in carer for…

I have worked as a live-in carer for consultus care for six years and I have to say that they are one of the best agencies to work for. Their training programmes help carers stay up to date with their training and the courses themselves are fun and thorough. The care consultants in the office are so friendly and helpful and are on hand to sort out any problems or issues that invariably crop up from time to time. I have worked as a live-in carer for 24 years so have worked with a few different agencies over the years, but Consultus Care is by far, THE best agency that I have worked for. If you are looking for live-in care work or are looking for an agency to look after a loved one, I really do think that Consultus is one of the best.

25 de fevereiro de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Dear Evie
Thank you very much for your wonderful review - we really do appreciate your feedback and are so grateful for everything you do to support your clients. The staff at Consultus strive to provide the best possible tools to aid carers to work to their best abilities and we are so pleased you believe we have achieved this. Thank you.
The Consultus Marketing Team

Avaliado com 2 de um total de 5 estrelas

Aren't as good as their brochure would have you believe.

Having used this agency over 4 years, initially I was reasonably impressed with the way they reacted so quickly and efficiently. However as time went on the company itself became less than helpful, I had to repeatedly get hold of them to find out what was happening if anything, indeed on a number of occasions I found carers myself. On one notable occasion they even booked a carer who just days before she was supposedly due to come, didn't even know she had been booked! Communication most certainly does not seem to be a top priority of theirs, too many different 'consultants' making it very difficult to get any sort of continuity of care for your relative. Agency doesn't seem to have an idea of our location ie geography, often sending carers from the other side of the country. Most carers were ok, one or two I have to say were expectational, however I don't think the company does very good checks on, for example, a carers driving capability as we found to our cost - nearly killing the client. Once there became issues with the care of the client, with further difficulties obtaining carers, the company simply and suddenly dropped us like hot coals, leaving the family little time in which to find a suitable replacement agency. I would be weary about signing with them, there are other I have to say better companies around.

2 de fevereiro de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

We were very sorry to read this feedback.

We kept all lines of communication open with you during the notice period that was given to you, offering extra time for you to source alternative care provision.

The care industry as a whole has seen an extraordinary shortage of carers and on occasion, we had to give you notice that we were unable to provide a suitable carer. In the same vein, the most suitable carer based on experience may come from anywhere within the UK, we will always try to source carers from a local area, but the restrictions of the last few years have made this more difficult.

The Introductory Care at Home department is not a managed service and therefore clients are not allocated one Care Consultant. This department is a well-oiled team who work extremely well together looking after the bookings for almost 500 clients.

All carers who come to Consultus as a driver have their licence checked to prove that the licence is valid, we also complete DBS, Right to Work check and take a full 10 year reference history.

The details of why we felt we had to make the decision to give notice was discussed with you in detail and this is not the right place to discuss this further.

If you are still unhappy about our decision, please call to discuss this again.

Thank you

Avaliado com 5 de um total de 5 estrelas

happiness is.....

I Have been with the Company for just over a year and I am very happy.
I always get advise and assistance whenever required.
I also love what I do.

31 de janeiro de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Thank you so much for your review. You are a fantastic addition to the company and we appeciate all your continuous hard work.

Avaliado com 5 de um total de 5 estrelas

One of the best life decisions I've made.

From the first contact I was made to feel wanted, needed and valued. Their support , understanding and consideration for their carers and clients is phenomenal. Joining Consultus Care was one of my best life decisions.

30 de janeiro de 2022
Avaliação não solicitada
logotipo da Consultus Care & Nursing

Resposta da Consultus Care & Nursing

Thank you so much for your feedback, we are overjoyed that you feel that way. We strive to be the best independent live-in care company in the sector and we truly believe that it's the carers and internal staff that make the company what it is.

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