Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
At The Cookie Club, we believe great cookies make everything better. We are a small independent Cookie connoisseurs, specialising in gooey American-style cookies with bold flavours and a homemade feel. Whether you are after a classic chocolate chip, a stuffed biscoff bomb, or a vegan delight, every cookie is baked fresh using only quality ingredients and a whole lot of love. We are passionate about bringing joy to every customer, whether it is at one of our pop-up stalls, corporate events, weddings or online orders. Our team is friendly, reliable, and are always experimenting with new flavour combinations to surprise and satisfy. What sets The Cookie Club apart is the care and creativity behind each batch, our commitment to consistency, and the personal touch in everything we do. We are not just selling cookies. We are building a community of cookie lovers who appreciate the perfect balance of crispy edges and soft gooey centres. Tried one of our cookies? We would love your feedback. Leave us a review and let us know what you think. Your support keeps us going and helps us continue baking happiness one cookie at a time! Cookies = joy. Small batch. Big flavor.
Reino Unido
2,5
9 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Order took almost 2 weeks to be fulfilled and the cookies tasted horrible. Probably the worst cookies I have ever had.
Resposta da The Cookie Club
Hey! I think you have reviewed the wrong company :( Our site hasn't been active for over 2 months so we haven't sent any orders out
Just wanted to say the cookies were nasty. Doesn’t taste good at all. Taste like shit straight up no shade love you boo
The company lacks some serious food safety skills mixing cookie with nuts with other cookies would not recommend this business to anyone with allergies and also very rude worker from one of them who wasn’t dressed in pink had a green shirt as seemed very rude had a rude tone when speaking and almost patronising
Resposta da The Cookie Club
Hi Matthew, we do make customers aware that we cannot guarantee any cross contamination from nut allergies. Really sorry regarding the staff member, could you please let us know which event this was at so we can investigate? We'd also like to send you some cookies by way of apology if you'd like to DM us.
I placed an order with this company 15 weeks ago. Despite my attempts to contact them regarding the delay, I received one direct message but no customer service communication. After 15 weeks of practical silence, a refund was finally issued, but no explanation or apology was provided for the extreme delay. The complete lack of communication and failure to fulfill the order within a reasonable timeframe is unacceptable. I cannot recommend buying from this business based on this experience.
Amazing tasting cookies 🍪 Excited to order a variety of others online to try.
Best cookies I've ever tasted! And such wonderful experience!
UNREAL COOKIES!!! and customer service was brilliant. Will defo be ordering off the website in the future
Resposta da The Cookie Club
Thanks Hollie!!
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.
