Coolersomm Avaliações 

309
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service from the welcome in the wine bar/shop in Wandsworth to the ordering and delivery of the excellent quality wine ageing cabinets all in place and filled before the next heatwave hits... Ver mais

Avaliado com 5 de um total de 5 estrelas

Amazing quality and service from order to installation, thank you! Customer service arranged to delivery earlier than planned to fit my schedule. The delivery went perfectly, the two delivery men were... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivery was smooth and loving the wine fridge. Great customer service - responsive and helpful. Eg. Emailed beforehand to ensure the fridge would fit down steps and through corridor.

Avaliado com 5 de um total de 5 estrelas

I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Ver mais

Detalhes da empresa

  1. Clube do vinho

Escrito pela empresa

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

309 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(309)

60 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Le Nez du Vin

Ordered Le Nez du Vin on Wednesday, delivered on Friday. Excellent communication and great value for money.

21 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great

Great, we bought a wine fridge on Tuesday, arrived by Friday. Two young men brought it in and set it up, good price, nice people. all ok.

20 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Did not come not with a U.K plug

Did not come with a U.K. plug. Big fail

14 de setembro de 2022
logotipo da Coolersomm

Resposta da Coolersomm

Hello Mr Hill,

As soon as we saw this review we called you and arranged for a Schuko plug to be sent first class.

Update: This is the first time we've seen this happen with a Vestfrost so we also alerted the importer who have since unboxed their stock to check for any non-UK plug issues and spoken to Vestfrost also. We are assured there are no more units in the UK warehouse with an EU plug.

If you do run into any issue, with delivery or plugs etc it is always best to contact customer support to ask for help if something isn't right the moment you have an issue. Trustpilot reviews can take several hours to actually go live and we may miss the window to resolve same day.

In any case I apologise for the inconvenience of the plug and have passed on your comments to the manufacturer.

Sarah

Avaliado com 5 de um total de 5 estrelas

Absolutely adore our two Swisscave…

Absolutely adore our two Swisscave premium wine cabinets. We’ve had them for a year now and recently bought some additional filters. Coolersomm are always friendly and helpful and provided superb pricing and service. Thank you to their team, always contactable. Andy D

31 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very pleased 😃

Wine fridge is perfect and arrived on time!
Thank you for the great service, it was a pleasure doing business with you. Will definitely be recommending Coolersomm to my friends.

31 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Did not display the correct information…

Did not display the correct information and wasted my time and energy

30 de agosto de 2022
logotipo da Coolersomm

Resposta da Coolersomm

Hello Bill,

As per our telephone conversation, unfortunately we could not sell the Montpellier wine coolers to a pub because they are meant for domestic use only. This wasn't noted on the website because until the order was processed we were not informed by Montpellier that this was indeed the case.

I appreciate you feel you have wasted time and effort, though had we allowed that sale to happen you wouldn't be covered by warranty, so whilst I do apologise that the information wasn't provided on the website at the time, by acting and not processing the sale we have done the right thing by you.

We have also added the detail on the product pages for Montpellier to ensure no commercial enterprise can purchase the Montpellier wine coolers in the future. It does not even have this information on their own website, All of our other wine coolers can be used commercially and we did offer to provide you with alternative options. I'm sorry you felt that service deserved one star.

Avaliado com 4 de um total de 5 estrelas

The ordering experience was easy

The ordering experience was easy. Delivery on time and friendly delivery people. The product appears to be working well though I am not entirely sure that it keeps to the temperatures I have selected as it seems to change each compartment by about 3 degrees even when the door is not opened.
My main disappointment is that I have not been contacted (as promised) on vet a month after delivery regarding my free wine offer!!!

28 de julho de 2022
logotipo da Coolersomm

Resposta da Coolersomm

Hi Valerie,

Thanks for the nice review. Strange about the temps, pls send over an email to us with details of this issue and we'll check with the supplier.

I've just written to you about the Pol Roger/Segla offer, apologies, as soon as you've decided on your gift it will be sent out next day, you were due to be contacted later in the week but you beat me to it!

Glad all else is well with the cooler and hope you enjoy it for many years to come.

Sarah

Avaliado com 5 de um total de 5 estrelas

Fantastic overall

Great communication arrived on time, followed up to check if everything was ok, fantastic overall. Pleased with the product also.

14 de agosto de 2022
Avaliado com 5 de um total de 5 estrelas

Reliable

A company that keeps to its word and gets back to you in a timely manner. Thank you Coolersomm I love my dual zone Swisscave wine cooler!

4 de agosto de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Delivery about an hour later than…

Delivery about an hour later than predicted. Deliverers efficient but surly. Based on the website, I had expected them to install the wine fridge, but they did not. Installing not particularly difficult but occupied an hour or so that I hadn’t expected. Fridge itself works well and I’m very happy with the end result.

3 de agosto de 2022
logotipo da Coolersomm

Resposta da Coolersomm

Hi Jon,

I'm sorry the delivery guys were an hour later than expected, unfortunately as the day progresses they can run later (or earlier) than expected especially if there is traffic.

Regarding installation, it is the case that the wine cooler should be unpacked and positioned and this is the service that we ourselves pay them to do (we use a logistics company to deliver for us). It's too late now in this case but had you called us we would have insisted this was carried out for you. That said, its the first time I've heard of this occurrence from this delivery company.

On the plus side, I am pleased you like your new wine cooler and I hope you have many years of enjoyment from it.

Kind Regards
Sarah

Avaliado com 5 de um total de 5 estrelas

Perfect from start to finish

Great service, a company that is striving to please, what more could you ask for. Communication throughout the purchase to delivery was excellent. Keep up the great work you guys are doing, and thanks Sarah, for keeping us in the loop regarding delivery ETA's etc, much appreciated.

30 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A very reliable company!

Seriously guys, Coolersomm is a great company.
I have a restaurant and recently bought two wine coolers. The service was polite and efficient. We received both items within 2 days from the order at no extra costs. They emailed us after the deliveries to make sure the items were correct and in good order. In 25 years working in hospitality I have never encountered such a nice company when it comes to catering equipment. Totally recommended!

29 de julho de 2022
Avaliação não solicitada

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