Fantastic company. Ordered a few times and the scratchings are amazing. My last order I accidentally put in my old address (I've just moved) so it was dispatched but couldn't be delivered. Royal mai... Ver mais
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Veja o que dizem as avaliações
Being all the way down in Cornwall most of the time when we go to the midlands we get proper scratchings. Now I have found a proper scratchings company that deliver to our door. They were lovely my h... Ver mais
Can’t fault the snacks themselves. They’re scrumptious. I’m now on my 3rd order of Original Crunch. (Crunch is what you’ll want if, like me, you have weak teeth). My only slight gripes… IMHO... Ver mais
A empresa respondeu
What planet are you on £32 including delivery for pork crunch you can get for less than £4 at the local shop. Mind blowing
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Don't be a boar, be a Cool Hog.
Informações de contato
Cool Hog Ltd, Blackthorn House, Mary Ann Street, B3 1RL, Birmingham, Reino Unido
- info@coolhog.co.uk
- coolhog.co.uk
3,7
Bom
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The best shop in Bloxwich LOVE bacon…
The best shop in Bloxwich LOVE bacon flavour scratchings!! Good quality good value
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
This one made our day — thank you!
We love hearing that the bacon flavour scratchings are a favourite, and we’re really glad you rate the quality and value too. Big appreciation for the local support in Bloxwich 🐷
See you again soon.
Kind regards,
Team Cool Hog
Lovely & helpful staff
Lovely & helpful staff, Great range of products, will happily come back here
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Love to hear this — thank you!
We’ll be sure to pass the kind words on to the team, and we’re really glad you enjoyed the range we’ve got in store. Appreciate you taking the time to leave a review and we’ll look forward to welcoming you back again soon 🐷
Kind regards,
Team Cool Hog
Excellent products
Excellent products, very helpful friendly staff. Will be returning
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the kind words!
We’re really pleased you enjoyed the products and found the team helpful and friendly. Appreciate you taking the time to leave a review, and we’ll look forward to seeing you again soon 🐷
Kind regards,
Team Cool Hog
Great place
Friendly staff, good service , great food 🫶
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Really appreciate this — thank you!
Great to hear you enjoyed the food and received good service from the team. Thanks for the support and hope to see you again soon 🐷🫶
Kind regards,
Team Cool Hog
Amazing products
Amazing products. Nice to find somewhere that has mens gifts
Great quality and taste
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for this!
We love hearing that you found us for men’s gifts, and we’re really pleased you rated both the quality and the taste. Appreciate you taking the time to leave a review and support us.
Hope to see you again soon 🐷
Kind regards,
Team Cool Hog
Resposta da Cool Hog
Thanks for the review!
Really glad you enjoyed the snack — appreciate the support and hope to see you again soon 🐷
Kind regards,
Team Cool Hog
Great shop nice food and sweets
Great shop nice food and sweets
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks for the kind words!
Great to hear you enjoyed the food and sweets, and that you liked the shop too. Appreciate you taking the time to leave a review — hope to see you again soon 🐷
Kind regards,
Team Cool Hog
Amazing as always
Fantastic products always great flavouring added to the pork scratchings and the wife and kids love the cookies especially warm have told various friends who have since ordered
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Love hearing this — thank you!
Really glad you’re enjoying the scratchings and the flavouring, and even better that the cookies are a hit with the whole family (warm is definitely the right way). Big thanks as well for spreading the word to friends — that support means a lot to us 🐷
Hope to see you again soon.
Kind regards,
Team Cool Hog
Awful product and awful customer service
My husband ordered a 1kg jar of original pork scratchings from Cool Hog Snacks as a Christmas present for my father. Not only was the order massively delayed, it wasn’t delivered until the 9th of January 2026, which already made it unacceptable as a Christmas gift.
When we finally opened the jar, the disappointment got worse. The jar was tiny and nowhere near 1kg — there is absolutely no way the contents matched what was advertised. What we received was a small amount of scratchings that definitely were not worth the hefty price we paid.
The customer service was awful. I contacted them to raise the issue and received one email back asking for photos — which I had already included in my first email. I sent the photos again anyway, and since then there has been no response at all. No explanation, no refund, no resolution.
Between the extreme delivery delay, misleading product size, poor value for money, and complete lack of customer service, this has been a very frustrating experience. I would not recommend Cool Hog Snacks and will not be ordering again
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thank you for taking the time to leave such detailed feedback.
We are genuinely sorry for the experience you’ve described. The delivery delay you encountered was not acceptable, particularly given this was intended as a Christmas gift, and we completely understand the frustration that caused.
We also take concerns around product presentation and value extremely seriously. All of our jars are filled by weight, not volume, but we appreciate that how a product looks on arrival matters just as much as what it weighs. We accept that this clearly did not meet expectations in your case.
On the customer service side, we apologise for the lack of follow-up after your correspondence. This is not the standard we aim to provide and we recognise how disappointing it is to feel ignored once an issue has been raised.
Over the past few months, we have made significant investments into our operations, including improving dispatch processes, strengthening customer support, and tightening internal checks. These changes are in place specifically to prevent situations like this from happening again.
While this does not change your experience, we want to be clear that feedback like yours is taken seriously and used to improve how we operate moving forward.
Thank you again for taking the time to share your experience.
Kind regards,
Team Cool Hog
These are the best pork scratchings…
These are the best pork scratchings I've ever had, all of the flavours are amazing my favourite is black pepper
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
This is great to hear — thank you!
We’re really glad you enjoyed the scratchings and the flavours, and solid choice with Black Pepper — a proper favourite for us too. Appreciate you taking the time to leave a review and for the support 🐷
Kind regards,
Team Cool Hog
Avoid Cool Hog – A severely disappointing experience
I placed an order on December 15 for what I hoped would be Christmas hamper gifts. Unfortunately, the entire process turned out to be a frustrating and costly mistake. At the time of ordering, the website provided no information about delivery times. It was only after completing the checkout that I received an automated email revealing lead times could extend up to 14 days during busy periods. This email also included a tracking link requiring the installation of a third-party app, which felt more like an advertising tool than a reliable tracking system.
Despite waiting the full 14 days, I knew the items wouldn’t arrive in time for Christmas. By January 7, I contacted Cool Hog for an update. They responded promptly, apologizing for the delay caused by the unavailability of one of the flavours (Maple) in my bundle. I was offered two options: ship the available items (Original and Salt & Vinegar) with a refund for the missing flavour, or choose an alternative flavour to complete the bundle. Since Christmas had already passed, I requested a full refund.
What followed was complete silence. On January 9, I reached out again for an update and was told my refund request had been escalated to management, with a promise of resolution within 72 hours. I waited, contacted them again, and received no response. After another 72 hours, I repeated my request—still nothing.
On January 14, I received an email informing me that my order was on its way. At this point, I had lost patience and motivation to challenge Cool Hog further, knowing my efforts would likely be met with more silence. I reluctantly accepted the delivery.
The package finally arrived on January 16, a full month after my order. To my disappointment, I didn’t receive what I originally ordered. Instead, I received two packs of Original and one pack of Salt & Vinegar, with the second Original pack clearly substituting the unavailable Maple flavour. Out of curiosity, I tried the Salt & Vinegar flavour—it is awful. The vinegar is overpowering, and the pack contains large chunks of flavouring powder resembling sugar lumps.
In total, I wasted £45, including postage and packaging. The entire experience was a disaster, and the only positive outcome is this review warning others to steer clear of Cool Hog. Save yourself the frustration and money—
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thank you for taking the time to leave such a detailed review.
We are genuinely sorry for the experience you’ve described. Ordering with the expectation of receiving Christmas gifts and then facing delays, mixed messaging, and changes to the order is understandably frustrating, and we accept that this fell well short of the standard we aim to provide.
Communication and follow-up are areas where we clearly let you down. In particular, the lack of clarity after your refund request and the subsequent dispatch of the order should have been handled far better, and we apologise for that.
With regard to substitutions and flavour preference, we appreciate that taste is subjective, but we recognise that receiving items different from what was expected — especially after requesting a cancellation — is not acceptable.
Following the Christmas period, we have made significant changes across our operations. This includes clearer delivery messaging at checkout, improved stock control to prevent unavailable bundle items being sold, and strengthened customer service processes to ensure queries and escalations are followed through properly. These changes are already in place to prevent a repeat of situations like this.
While this does not change your experience, we want to be clear that feedback like yours is taken seriously and has directly contributed to improvements we’ve made as a business.
Thank you again for sharing your experience.
Kind regards,
Team Cool Hog
Shocking service!
Again like most. Ordered December 1st with 2-3 days delivery and paid extra for shipaid!! Did not arrive so emailed. Was sent an update confirming a guarantee it would be here for Xmas. On the 23rd emailed again to ask for an update and that if they had not been sent I would prefer a refund. Then nothing. Emailed again on 6th January with no correspondence. Then boom they turned up at my door on the Jan 13th. Then emailed the day after to say on their end it says delivered!! Shocking service.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thank you for taking the time to leave a review.
We are genuinely sorry for the experience you’ve described. Paying for expedited delivery and being assured an order would arrive in time for Christmas, only for that not to happen, is understandably frustrating — and we accept that this fell well below the standard we should have delivered.
Communication was clearly not handled properly in your case. The lack of follow-up to your emails and the confusion around delivery status should not have happened, and we apologise for the frustration this caused.
Following the Christmas period, we have made significant changes to how we operate. This includes clearer delivery messaging, improved handling of ShipAid and courier updates, and stronger internal processes to ensure customer queries and refund requests are properly tracked and responded to. These changes are already in place to prevent a repeat of this experience.
While this doesn’t change what you went through, we want to be clear that feedback like yours is taken seriously and has directly contributed to the improvements we’ve made.
Thank you again for sharing your experience.
Kind regards,
Team Cool Hog
World class porkies
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
World class review — thank you!
Really glad you enjoyed the porkies and appreciate you taking the time to leave a review 🐷
Kind regards,
Team Cool Hog
If you want an even tighter one-liner or a no-emoji version for consistency, just say the word, brother 🐷
Took almost a month to come with wrong products
Took 2 days off of a month to come, ordered on the 17th of December, received on the 15th of January, emailed twice throughout the time as there was no tracking info and had no reply, ordered the dad bundle with 2 pork scratchings and a fudge, 3 pork scratchings came instead in a flavour that my dad doesn’t like, wouldn’t order again
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thank you for taking the time to leave a review.
We’re genuinely sorry for the experience you’ve described. Waiting that long for an order, receiving no responses to follow-up emails, and then being sent items that didn’t match what was ordered — especially when it was intended as a gift — is understandably frustrating, and we accept that this fell well below the standard we aim to provide.
Communication and substitutions were clearly not handled correctly in your case, and we apologise for that. This is not how we want customers to feel when ordering from us.
Following the Christmas period, we’ve made significant changes to our processes, including tighter stock control on bundles, clearer tracking and dispatch updates, and improved customer service follow-ups to ensure emails don’t go unanswered. These changes are in place specifically to prevent situations like this from happening again.
While this doesn’t change your experience, we want to be clear that feedback like yours is taken seriously and has directly influenced the improvements we’ve made.
Thank you again for sharing your experience.
Kind regards,
Team Cool Hog
Paid over £50 no product or…
Paid over £50 no product or correspondence sent many messages & emails & nothing. Feel robbed.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Hi Alex,
We’re really sorry to read this and completely understand why you’d feel frustrated if you’ve paid and not received your order or a response.
This isn’t the experience we want anyone to have. To make sure this is properly investigated and resolved, please email us directly at info@coolhog.co.uk with your order number and any previous correspondence, and our team will pick this up as a priority.
Thank you for bringing this to our attention.
Kind regards,
Team Cool Hog
Absolutely smashing pork scratchings
Absolutely smashing pork scratchings, best the game, special thanks too Louise for my order !!!
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Absolutely love hearing this — thank you!
Really glad you’re enjoying the pork scratchings, and we’ll be sure to pass the special thanks on to Louise — she’ll be buzzing to hear it. Appreciate you taking the time to leave a review and support us 🐷
Kind regards,
Team Cool Hog
Best pork scratchers ever
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Love to hear it — thank you!
Really glad you’re enjoying the pork scratchers and appreciate you taking the time to leave a review 🐷
Kind regards,
Team Cool Hog
Amazing
Absolutely amazing from the girls in the shop today always professional when we go to the shop keep up the good work.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Absolutely love hearing this — thank you!
We’ll make sure the girls in the shop see your kind words. Great to hear you’re always looked after and that the team comes across professional every time you visit. Really appreciate the support 🐷
Kind regards,
Team Cool Hog
AVOID AVOID AVOID
Order arrived 6 weeks later after getting no response to asking for a refund. I just wanted my money back after all the disappointment and frustration. But I’m left with a box full of substitutions of original flavour which I could have bought in any supermarket had I wanted. Don’t waste your money! shocking ethics from this company especially with the company bragging about how much money he has made from us all on instagram.
I will have to pay for return delivery and there will be no refunds for the extra cost of ‘guaranteed Christmas delivery’ what a joke.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thank you for taking the time to leave a review.
We are genuinely sorry for the experience you’ve described. Waiting that long for an order, requesting a refund that wasn’t actioned in time, and then receiving substitutions you didn’t want is understandably frustrating, and we accept that this fell well below the standard we should have delivered.
Communication and escalation handling were clearly not managed properly in your case, and we apologise for the disappointment and stress this caused. This is not how we want customers to feel when ordering from us, particularly when expectations around delivery and gifting were involved.
Following the Christmas period, we’ve made significant changes across our operations. These include clearer delivery messaging, tighter controls around substitutions, and improved internal processes to ensure refund requests and customer queries are properly tracked and followed through. These changes are already in place to prevent situations like this from happening again.
While this doesn’t change your experience, we want to be clear that feedback like yours is taken seriously and has directly influenced the improvements we’ve made.
Thank you again for sharing your experience.
Kind regards,
Team Cool Hog
Very good scratchings
These are great scratchings. Good quality and the flavours are excellent. The habanero are pretty hot, but also super tasty. I'm a big fan of the salt and black pepper, salt and vinegar, and the garlic too.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Love hearing this — thank you!
Really glad you’re enjoying the quality and the flavours. Habanero definitely brings the heat, but great choices with Salt & Black Pepper, Salt & Vinegar, and Garlic too — proper favourites. Appreciate you taking the time to leave a review and for the support 🐷
Kind regards,
Team Cool Hog
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