Being all the way down in Cornwall most of the time when we go to the midlands we get proper scratchings. Now I have found a proper scratchings company that deliver to our door. They were lovely my h... Ver mais
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Can’t fault the snacks themselves. They’re scrumptious. I’m now on my 3rd order of Original Crunch. (Crunch is what you’ll want if, like me, you have weak teeth). My only slight gripes… IMHO... Ver mais
A empresa respondeu
What planet are you on £32 including delivery for pork crunch you can get for less than £4 at the local shop. Mind blowing
A empresa respondeu
These pork scratchings are excellently crunchy with a very satisfying texture. The flavour is good – I’d happily take even more seasoning myself (but I am a bit of a salt lover!). The resealable bag i... Ver mais
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Detalhes da empresa
Escrito pela empresa
Don't be a boar, be a Cool Hog.
Informações de contato
Cool Hog Ltd, Blackthorn House, Mary Ann Street, B3 1RL, Birmingham, Reino Unido
- info@coolhog.co.uk
- coolhog.co.uk
3,7
Bom
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Took a month and a half and then order wrong!
Ordered towards end of November and didn't receive until January!! Appalling customer service, zero communication despite me emailing 3 times to find out what was going on, and when my order finally came some items were substituted for the plain original which I did not want. Let alone the fact there was no note apologising for the substitution, nothing! Just looks like they got the order wrong, just assuming it was a substitution, maybe wrongly.. Not happy at all! Want a refund for that item but will I get one? Doubt it, they still aren't replying to messages/emails. Avoid!
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
I’m genuinely sorry you had this experience. Waiting that long, chasing multiple times and then receiving substituted items without proper communication is not acceptable.
There should absolutely have been clear contact and an explanation. That’s on us.
Black Friday and the Christmas period exposed weaknesses in our systems at the time, but that doesn’t change the frustration you’ve described.
I’m sorry we let you down.
Samuel @ Cool Hog 🐷
Superb as always 🫶🏻💕
Fast delivery, outstanding product and customer service, love this company, bunch of lovely little Hoglets 💕💕
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Ah we love this, thank you!
Fast delivery, top scratchings and lovely Hoglets… that’s the dream combo 😄
Really appreciate the support 💕🐷
Samuel @ Cool Hog
I ordered 3 weeks ago and have received…
I ordered 3 weeks ago and have received nothing. I have emailed and had no reply. Must be a scam.
Cool hog finally responded after 5 weeks and said they would dispatch that same day, I’ve waited 9 days and had nothing delivered so definitely a scam.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
I’m really sorry you’ve had no update, that’s understandably frustrating.
We are absolutely not a scam, but that doesn’t change the fact that you should have had communication by now. Delays and missed replies aren’t acceptable.
If you’re still experiencing issues, please contact us directly at info@coolhog.co.uk with your order details so we can investigate properly.
Samuel @ Cool Hog 🐷
Super flavour and texture
Super flavour and texture. Good value for money.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the great feedback. We’re really glad you enjoyed the flavour and texture, and that you felt it was good value for money. Appreciate you taking the time to leave a review.
Samuel @ Cool Hog
Amazing quality and grate taste
Amazing quality and grate taste
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the great feedback. We’re really pleased you enjoyed the quality and taste. Thanks for taking the time to leave a review.
Samuel @ Cool Hog
Friendly staff and plenty of flavour…
Friendly staff and plenty of flavour choices!
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the kind words. We’re really glad you found the team friendly and enjoyed the range of flavours available.
Samuel @ Cool Hog
Resposta da Cool Hog
Thanks so much for the great feedback, we really appreciate it. Can't wait to see you again soon!
Samuel @ Cool Hog
Good value great taste would come again
Good value great taste would come again
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the feedback. We’re really glad you enjoyed the taste and felt it was good value. We’d love to see you again.
Samuel @ Cool Hog
Well worth the price scratchings are…
Well worth the price scratchings are top notch would recommend
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the great feedback. We’re really pleased you enjoyed the scratchings and felt they were well worth the price. Really appreciate the recommendation.
Samuel @ Cool Hog
Highly recommended
Lovely little shop, with a good supply of flavours. My husband has been wanting to try the scratching for ages and he was really impressed. The cookies being sold there was a bonus 😊
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the lovely review, Stephanie. We’re really glad your husband enjoyed the scratchings and that you liked the range of flavours. The cookies are always a nice bonus 😊 Thanks again for popping in and for taking the time to leave a review.
Samuel @ Cool Hog
Absolutely amazing proper Black Country…
Absolutely amazing proper Black Country scratching!!!!!
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the brilliant feedback. Proper traditional scratchings is exactly what we’re going for, so we’re chuffed you loved them.
Samuel @ Cool Hog 🐷
Amazing products
Amazing products - absolutely love them
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the lovely feedback. We’re really glad you’re enjoying the products and appreciate you taking the time to leave a review.
Samuel @ Cool Hog
Services brilliant,very friendly and…
Services brilliant,very friendly and helpful in shop
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the kind words. We’re really glad you found the service brilliant and the team friendly and helpful in the shop. Really appreciate you taking the time to leave a review.
Samuel @ Cool Hog
AMAZING
Amazing selection of goodies in the box = good value. THE BEST pork scratchings EVER. Will buy again. So glad I found you, thanks !
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the amazing feedback. We’re really glad you enjoyed the selection and felt it was good value. Delighted to hear you loved the scratchings and we’re chuffed you found us. Thanks again and we look forward to your next order.
Samuel @ Cool Hog
Fantastic quality pork scratchings
Fantastic quality pork scratchings, full of flavour
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the great feedback. We’re really pleased you enjoyed the quality and flavour of the scratchings. Appreciate you taking the time to leave a review.
Samuel @ Cool Hog
This is the 2nd order I have made
This is the 2nd order I have made, some errors with the first which were rectified, this order was superb and delivered within 5 days, the quality and test is some of the best I've ever had.
Great product and great service keep it up
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for taking the time to leave such detailed feedback. We’re really pleased we were able to put things right with your first order, and it’s great to hear that your second order was spot on and delivered promptly. Delighted you enjoyed the quality and flavour, and we really appreciate the encouragement.
Samuel @ Cool Hog
Rock hard
Rock hard. Thought my teeth were going to break.I wont be buying these again.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks for your feedback. We’re sorry to hear the product wasn’t to your liking. Texture can vary depending on personal preference, and we appreciate you taking the time to share your experience.
Samuel @ Cool Hog
Great selection great service warm and…
Great selection great service warm and welcome friendly staff
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
Thanks so much for the lovely feedback. We’re really glad you enjoyed the selection and received great service from the team. Always nice to hear the staff made you feel welcome.
Samuel @ Cool Hog
Seven Weeks Late, Poor Customer Service, Disappointing Products
I waited nearly seven weeks for delivery despite the guarantee of arrival before Christmas. I was ignored when I asked for a refund. The customer service is appalling, and the offer of a discount on future orders doesn’t come close to making up for the weeks of silence, false guarantees, and stock replies to reviews.
I can’t even say much nice about the product. The best I can manage is that the cookies were half-decent, but at £4 each, I’d never buy them again. I really dislike the pork scratchings. I tried a couple a day to genuinely give them a chance, as I felt getting a refund would be pointless, but I’ve ended up liking them even less.
It’s a real shame, as I wanted to like these, but the subpar product and terrible company response mean I’d recommend people avoid them.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
We’re genuinely sorry to read this and understand why you feel disappointed. The delays and lack of communication you experienced over the Christmas period are not the standard we aim to provide, and we fully accept that this caused frustration.
We appreciate you giving the products a fair try, even though they were not to your taste, and we are sorry that the overall experience did not meet expectations. Feedback like this is taken seriously and helps us identify where we need to improve, particularly around communication during busy periods.
Thank you for taking the time to leave a detailed review.
Samuel @ Cool Hog
Avoid this company!!!
Avoid this company!!!
I did an order with this company on the 8th December showing all items in stock.
I emailed this company on the 18th December requesting a tracking number as there was no sign of delivery.
People started complaining on there social media page because their orders where not complete or not delivered. The company also deleted complaints on their social media and carried on with sales guaranteeing Christmas delivery for orders placed before the 15th December.
On the 2nd January I still had no delivery or contact from the company i contacted my bank to detract my money.
On the 6th January the company contacted me letting me know my items were out of stock. Offering a part order, refund or replacement.
I told the company I started a refund process with the bank and was waiting a refund.
The company obviously didn’t like this because straight away I had a email for delivery.
A delivery arrived 8th January a incorrect part order !!!!
My order was: plain pork scratchings, maple flavour and black pepper with a jar of peanut Brittle.
Costing £49.77.
The delivery they sent me was :
Plain, black pepper and chilli and NO peanut brittle.
Because this company had proof they sent me something to show the bank. The Bank rewarded the company my money.
Not What I Ordered and still out of Pocket!
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Cool Hog
We’re really sorry to read this and understand why you’re frustrated with the experience you’ve described. The Christmas period was exceptionally busy for us and, regrettably, this led to delays, stock issues, and breakdowns in communication that did not meet the standard we aim to provide.
We acknowledge that this situation was further complicated by the involvement of a bank chargeback, which limits what we are able to do once an item has been dispatched and delivery confirmed. We’re sorry that the final outcome left you feeling out of pocket and dissatisfied.
Feedback like this is taken seriously and has been used to improve how we handle stock visibility, communication during peak periods, and order accuracy going forward.
Thank you for taking the time to leave a detailed review.
Samuel @ Cool Hog
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