Co-op Insurance Avaliações 

4.657
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Couldn’t do it on line - triesd the phone but the robot woman couldn’t understand the word yes , Then I waited 15 mins to get answered without any indication of how long the wait would be - really p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... Ver mais

Avaliado com 5 de um total de 5 estrelas

My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Companhia de seguros
  2. também em
  3. Agência de seguro de vida
  4. Agência de seguros domiciliares
  5. Seguradora de Animais
  6. Seguradora de Automóvel
  7. Seguradora de Viagem

Sobre Co-op Insurance

Escrito pela empresa

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(4.657)

1.145 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Elaine was totally brilliant on the…

Elaine was totally brilliant on the phone.
I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote.
All sorted now. Good price too. Very satisfied customer thankyou.

19 de outubro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Very good but I would really like to…

Very good but I would really like to receive a hard copy of the policy if possible, please.

2 de agosto de 2026
logotipo da Co-op Insurance

Resposta da Co-op Insurance

Good afternoon, Mr Baldwin

Thank you for taking the time to leave us your review.

I am very happy to hear that the process to purchase your travel insurance was very good.

I have arranged for a set of document to be sent to you by post. The documents take between 5-7 working days to be received but we accept no liability for documents that are lost or delayed in the post. The system will also automatically send you a set of documents by email also.

I hope that you have a fantastic time on your travels and thank you for choosing Co-op for your travel insurance.

Kind regards
Karen
Co-op Insurance Team

Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COST!

May “26 and made a claim. Got a filthy curtesy car from the repairers and since then have had no communication from Coop. I made an enquiry about my claim back in June and was informed that investigations was ongoing. I again made contact today and have so far spent90 minutes being passed through various departments which requires me to answer security questions each time. Up to this point I have been on the phone for 90 minutes and they suddenly ended the call.

16 de outubro de 2026
Avaliação não solicitada
logotipo da Co-op Insurance

Resposta da Co-op Insurance

Good morning Angela

Thank you for sharing your feedback. We’re very sorry to hear about the problems you’ve had with your claim and apologise if you've had little communication regarding this. We understand how frustrating this must be, and we would like to look into this urgently. We have requested some details from you so that we can locate your file. Please respond to us with this information as this will allow us to locate your policy and ensure your concerns are referred to the appropriate team.

Kind regards

Aysha

Avaliado com 5 de um total de 5 estrelas

Efficient and compassionate

Though the website/claiming online is a bit clunky and could be improved we are very satisfied with the insurance and handling of ongoing claims which has been very efficient, timely and fuss-free. Cancellation due to the sad passing of our dog was handled smoothly and with compassion.

4 de outubro de 2026
Avaliação não solicitada
logotipo da Co-op Insurance

Resposta da Co-op Insurance

Good morning
We are sorry to hear of your sad loss.
Thank you for taking the time to leave us such a positive review!
Kind regards
Jemma
The Co-op Pet Team 🐾

Avaliado com 5 de um total de 5 estrelas

Explained everything about policy from…

Explained everything about policy from changing to different firm to what’s included in policy

13 de outubro de 2026
Avaliação não solicitada
logotipo da Co-op Insurance

Resposta da Co-op Insurance

Hi Brian

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.

Kind regards
Leanne

Avaliado com 5 de um total de 5 estrelas

I have been with the co op insurance …

I have been with the co op home insurance for over 40 years. It is still cheaper than other companies.

12 de outubro de 2026
Avaliação não solicitada
logotipo da Co-op Insurance

Resposta da Co-op Insurance

Hi Cleo

Thanks for taking the time to leave us a 5 star review! We're pleased to hear the price quoted was competitive. Thanks for your positive feedback.

Leanne

Avaliado com 5 de um total de 5 estrelas

Scott was very efficient and explained…

Scott was very efficient and explained everything very well , made it a very pleasant experience

12 de outubro de 2026
Avaliação não solicitada
logotipo da Co-op Insurance

Resposta da Co-op Insurance

Hi Pat

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Scott.

Kind regards
Leanne

Avaliado com 3 de um total de 5 estrelas

It was easy to get my insurance but one…

It was easy to get my insurance but one problem I couldn’t print my documents it just wouldn’t accept my password which is was right. I did phone up and spoke to a friendly man who is sending the documents out by post

1 de outubro de 2026
logotipo da Co-op Insurance

Resposta da Co-op Insurance

Good afternoon Louise,

Thank you for taking the time to share your feedback with us. I am sorry to hear that you experienced difficulties accessing your policy documents.

I have resent the documents to you, and they should arrive within the next 20 minutes. To open them, please use your postcode as the password, entered in lowercase and without any spaces.

In the meantime, provided you have your policy number and our 24-hour emergency assistance telephone number, you will have the key information required should you need support whilst travelling. Our team will be available to assist you whenever required.

I apologise for any inconvenience this may have caused. If there is anything further we can help you with, please do not hesitate to contact us again.

Kind regards,
Reece
Co-op Travel Insurance

Avaliado com 5 de um total de 5 estrelas

We have been using the Coop travel for three years

We have been using the Coop travel insurance for a few years and can honestly say they are the most competitive especially good for us as elderly customers, The service team on the telephone are extremely helpful. I had a health problem which a lovely young man called Luke who assisted me to get insurance today as I was travelling in two days it was such a relief and I am so very grateful.

10 de outubro de 2026
Avaliação não solicitada

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