I really wanted to love this product
I really wanted to love this product, especially after reading the claims on the website about premium craftsmanship and quality. Unfortunately, my experience didn’t live up to those expectations.
When my bottle arrived, the overall presentation was disappointing. The packaging looked worn, the foam pad on the base of the bottle appeared uneven and partially peeling away, and the cleaning instructions contained obvious spelling and grammatical errors. Individually these may seem like minor issues, but together they gave the impression of a product that lacked the attention to detail I expected from a premium-priced copper bottle.
I contacted customer service immediately. To their credit, they were polite throughout the process and did offer me a 15% partial refund. However, I had hoped to return the bottle unused for a full refund, as I no longer had confidence in the product based on its overall presentation. My request was declined because they considered the issues to be cosmetic.
I have decided to keep the bottle rather than continue pursuing the matter, but I came away disappointed with both the product and the outcome.
If you’re considering purchasing, I recommend doing thorough research and comparing other brands before making your decision. My experience simply did not reflect the premium quality that I was expecting.
Also, check out their Facebook. They have hidden customer comments. Seems sus.