I recently had a sizing and exchange situation with Copping Zone, and I truly appreciate how their customer service handled everything. Since I’m purchasing from overseas (Korea), I was initi... Ver mais
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Veja o que dizem as avaliações
Es wurde sehr schnell geliefert (aus China nach Österreich in Zwei Wochen!) Außerdem sind alle Artikel so wie beschrieben und die Größenempfehlungen auf der Website bei den Produkten haben genau gepa... Ver mais
I recently ordered from Coppingzone.com and had a generally positive experience. Although shipping can be a bit slow, taking up to 1-1.5 months in some cases, the quality of the items makes it worthwh... Ver mais
TOTAL SCAM. Don’t buy anything from here. The size indicated on the website is clearly wrong (prob Asian size) and they don’t pay for return shipping. The material is cheap and looks like the stitch i... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Copping Zone is a global fashion incubator, fostering the next wave of innovative streetwear labels. Our mission is twofold: to empower pioneering designers by giving them a platform to reach a wider audience, and to provide our style-conscious customers access to distinctive, high-quality pieces that are both affordable and trendsetting.
Informações de contato
Via Lorenzo Respighi 13, 00197, Roma, Itália
- support@coppingzone.com
- coppingzone.com
3,4
Bom
204 avaliações
Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have made an order 5 month ago( about…
I have made an order 5 month ago( about 300 euros) and l never received it, l have send 6-7 email to check and this store reply to 3-4 to tell me to wait. I believe there is an issue to my package and ask for refund because it is wasting too much of my energy anyway after I ask for the refund they no longer reply to any of my email. Please do something if you see this message.
11 de novembro de 2023
Avaliação não solicitada
Resposta de Coppingzone
We deeply apologize for the difficulties you've encountered with your order and the lack of response to your refund request. This is not the standard of service we strive for. Please reach out directly to us at support@coppingzone.com with your order details, and we will prioritize resolving this issue immediately.
Surprisingly good
Quality is good for the price. Shipping took a bit but worth the wait I think
3 de abril de 2024
Resposta de Coppingzone
Thank you for your feedback! We're glad you found the quality of our products worth the wait. We're continually working to improve our shipping times and appreciate your patience. Looking forward to your next visit!
A Good Article but it's fit very small
A Good Article but it's fit very small. However I remain happy with the clothes. The packaging was great.
28 de março de 2024
Avaliação não solicitada
Resposta de Coppingzone
Thank you for sharing your thoughts. We're glad to hear you're happy with your purchase despite the sizing issue. We appreciate your feedback on the fit, as it helps us improve. Please reach out if you need assistance with sizing in the future, and we're delighted the packaging met your expectations.
I recommend !
I placed an order on the site, I received it in 15 days. The products are of good quality and fit correctly.
3 de março de 2024
Avaliação não solicitada
Resposta de Coppingzone
Thank you for your recommendation and for sharing your positive experience! We're delighted to hear that the quality and fit of our products met your expectations, and that you received your order in good time. We look forward to serving you again soon!
The shopping experience has been Terrible
The shopping experience has been terrible with prolonged delays and failure to provide all the ordered items. I won't be shopping here again.
The disregard for customer experience is evident, as despite my request for a refund, items were still shipped instead. This inconsistency is highly disappointing.
19 de janeiro de 2024
Resposta de Coppingzone
We sincerely apologize for the issues you've experienced with your order and the subsequent handling of your refund request. This is not the level of service we aim to provide. We take your feedback seriously and are actively working to address these inconsistencies. Please contact us directly at support@coppingzone.com so we can resolve this matter to your satisfaction as quickly as possible.
Klant de dupe van probleem tussen bezorgingsdienst en verkoper
Er is iets mis gegaan bij de verzending. Eind november een bestelling gedaan. Wegens fout van DHL is het pakket geretourneerd. Afgesproken dat Coppingzone het pakket opnieuw versturen als ze het weer binnen hebben. Inmiddels is het midden februari. Ik heb nog steeds mijn bestelling niet. De klantenservice negeert mijn berichten en het bedrijf doet niks om mij te compenseren. Fouten kunnen gebeuren, maar laat de klant er niet de dupe van zijn
8 de fevereiro de 2024
Avaliação não solicitada
Resposta de Coppingzone
Onze excuses voor de problemen die zijn ontstaan tijdens de verzending van uw bestelling en voor de niet-beantwoorde berichten. Dit is zeker niet de service die wij willen bieden. Wij nemen uw zaak serieus en willen dit zo snel mogelijk rechtzetten. Kunt u alstublieft direct contact met ons opnemen via support@coppingzone.com, zodat we dit samen kunnen oplossen en een passende compensatie kunnen bespreken?
never received my order and my emails for a refund keep getting ignored. horrible customer service.
I placed an order for their star leather down jacket over a month ago (beginning of december) and i was supposed to receive 5-8 day shipping (to france). they told me it was delayed so i figured id receive it once i returned from a vacation i was taking. i checked my order tracker and it said it was delivered. once i returned i asked my building's desk to be told nothing was there for me. i reached out to the brand on instagram immediately, to which they said theyd look into it. they never got back to me, so i tried their email. they assured me they'd reach out to the manufacturer and get me a response, and surprise, they never did. i waited a week before reaching out again to give them time. at this point, it had been 2 weeks of contact with 0 answers so i emailed them detailing my situation and asking for a refund. no reply. i sent them another email 2 days later saying basically the same thing (i never got my order and wanted a refund) and again, zero reply. so today i dmed them on instagram again explaining the situation and they left me on seen. incredibly unprofessional, so i sent them another message explaining how ridiculous this situation is and have yet to hear back. but at this rate, i will never consider purchasing from this company again, and based on other reviews with similar situations, i dont suggest you do either.
11 de janeiro de 2024
Avaliação não solicitada
Resposta de Coppingzone
We are truly sorry to hear about your frustrating experience and deeply regret the inconvenience you have encountered. This level of service is far below our standards, and we sincerely apologize for the lack of communication and resolution regarding your order. We understand the urgency and importance of resolving this matter and are committed to ensuring that you receive either your order or a full refund immediately. Please contact us at support@coppingzone.com with your order details and mention this message. We will prioritize your case and ensure a swift resolution.
I order 3 pieces
I order 3 pieces, 2 of them came in a pretty decent time (to Germany) but the pants doesnt fit at all (im super slim 74kg at 190),yes it was to thight and too short. The third piece which I really was looking for never came and even after asking for the money back ive never received an answer what so ever. The 2nd piece was just a belt so theres really nothing you can mess up there, wouldnt buy something from them/again.
15 de dezembro de 2023
Avaliação não solicitada
Resposta de Coppingzone
We apologize for the issues you've encountered with your order and the lack of response from our team. We strive to ensure all our customers are satisfied, and clearly, we missed the mark this time. Please email us directly at support@coppingzone.com with your order number and details so we can resolve this promptly, including processing your refund for the missing item and addressing the fit issue with the pants.
To improve the quality of the material…
To improve the quality of the material of the pants, design is nice but I didn’t like the light material of the pants + not having back pocket in the pants
6 de novembro de 2023
Resposta de Coppingzone
Thank you for your feedback on the material and design of our pants. We're sorry to hear the fabric did not meet your expectations. Your input is invaluable as we strive to improve our products. We'll certainly consider your comments about the material and the design features like back pockets in future updates. Please reach out to us at support@coppingzone.com if you have any more suggestions or need further assistance.
Nope
The return is paid and I haven’t even got the money yet, Morover I needed to return size XL clothes which were like size M clothes.
2 de novembro de 2023
Resposta de Coppingzone
We apologize for the delay in processing your refund and for the sizing issue you experienced with your order. Your feedback is valuable to us. Upon checking, we can confirm that the refund has been processed. However, we understand your frustration and are actively working to improve our sizing accuracy. Please contact us at support@coppingzone.com if you have any further concerns or if there's anything else we can assist you with.
Ça fait 15j que j’ai commandé une paire…
Ça fait 15j que j’ai commandé une paire de chaussure qui devait être arrivé en 5-8j !
Aucun moyen de les contacter, ceci est une grosse arnaque je pas commander sur ce site !!!
It's been 15 days since I ordered a pair of shoes that should have arrived in 5-8 days!
No way to contact them, this is a big scam I will not order from this site!!!
16 de dezembro de 2023
Avaliação não solicitada
Resposta de Coppingzone
Nous sommes désolés pour le retard de votre commande et pour le manque de moyens de contact. Nous comprenons votre frustration et souhaitons rectifier cette situation dès que possible. Veuillez nous contacter directement à support@coppingzone.com avec les détails de votre commande, et nous ferons de notre mieux pour résoudre ce problème et vous offrir une expérience satisfaisante.
How do stores like this stay in business?
I placed my order in 11/24/23. I paid for express shipping (5-8 days). After several emails, 9 days, and a DM, my purchase has not shipped.
My sentiments are similar to others who waited long times to receive their purchases with no responses from customer service. I'm disappointed and will not do business with them ever again. Do not buy from this merchant. The worst customer service experience.
24 de novembro de 2023
Avaliação não solicitada
Resposta de Coppingzone
We sincerely apologize for the delay in shipping your order and for the lack of response from our customer service team. This falls far below our standards of service, and we understand your frustration. We are actively working to resolve this issue and improve our customer service processes. Please reach out to us directly at support@coppingzone.com with your order details so we can address this matter promptly and ensure your satisfaction.
Sent return item and didnt recieve a refund.. ignored by customer service
I previously placed and order with no issue. This time, I placed an order and was sent pants that we comically small and didn't align with the size chart. I sent them back and they offered me an exchange instead of a refund. Because I already had to pay the return fee, I agreed to the exchange. They told me great, we will reach out when it ships. It's been three weeks with no reply to any of my emails and no refund. At this point they have simply stolen my money.
25 de outubro de 2023
Avaliação não solicitada
Resposta de Coppingzone
We apologize for the inconvenience you've experienced with your return and the lack of communication from our end. This is not the level of service we aim to provide. We understand your frustration and are committed to resolving this issue promptly. Please contact us at support@coppingzone.com with your order details, and we will ensure that you receive either your refund or the exchanged item as soon as possible.
Great clothes
Super original clothes pleasant to wear, especially their pants which are of very good qualities. Small downsides on the size of the sweaters which is sometimes not well indicated and on the delivery time which can sometimes be very long (1 to 3 months)
4 de setembro de 2023
Resposta de Coppingzone
Thank you for your positive feedback! We're glad to hear that you enjoy our original clothes, especially our high-quality pants. We appreciate your feedback regarding the sweater sizes and delivery times. We're continuously working to improve our sizing information and reduce delivery times. If you need any further assistance, please don't hesitate to contact us at support@coppingzone.com. We look forward to serving you again!
Worst online store
They say size small but it’s not even smaller it’s 3 size down. Then you have tor pay for a return that is the cost of the clothes in a short delay. Won’t reorder, not even sure this is a legit business.
4 de setembro de 2023
Resposta de Coppingzone
We apologize for the sizing issue you encountered with your order and for any inconvenience caused by our return process. We take your feedback seriously and will review our sizing charts to ensure accuracy. Regarding the return cost, we understand your concerns and are committed to improving our policies to better serve our customers. Please contact us at support@coppingzone.com with your order details, and we'll do our best to resolve this issue to your satisfaction.
I never received my package
2 de setembro de 2023
Resposta de Coppingzone
We apologize for the inconvenience you've experienced with your order. According to the tracking information, it appears that your package was delivered to the specified address. However, we understand that you have not received it. Please reach out to us at support@coppingzone.com with your order details, and we will investigate this matter further to ensure that you receive either your package or a refund as soon as possible.
Son ordered a pair of jeans which were…
Son ordered a pair of jeans which were too small, arranged a return which cost me £11, around 5 weeks later the jeans were returned to me marked as “refused” I’ve sent 2 emails to customer support with no reply!!
23 de outubro de 2023
Avaliação não solicitada
Resposta de Coppingzone
We apologize for the inconvenience you've experienced with your return and the lack of response from our customer support team. This is not the level of service we strive to provide. Please accept our sincere apologies. We will investigate this matter immediately and ensure that your return is processed promptly. Please contact us at support@coppingzone.com with your order details, and we will rectify this situation as soon as possible.
Vorsicht!
Vorsicht!! Betrüger! Unlautere Geschäftspraktik: Returnbestaetigung wird hinausgezögert, um dann den Return als unzulässig einzustufen.
17 de outubro de 2023
Avaliação não solicitada
Resposta de Coppingzone
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie mit Ihrer Rücksendung erfahren haben, und für die Verzögerung bei der Bestätigung. Dies entspricht nicht dem Servicelevel, den wir anstreben. Bitte akzeptieren Sie unsere aufrichtige Entschuldigung. Wir werden diese Angelegenheit umgehend untersuchen und sicherstellen, dass Ihre Rücksendung korrekt bearbeitet wird. Bitte kontaktieren Sie uns unter support@coppingzone.com mit Ihren Bestelldetails, damit wir diese Situation so schnell wie möglich klären können.
1 Monat Lieferzeit und schlechte Passform
Am 18. September bestellt und am 12. Oktober bekommen. Ich habe eine Jeans in Größe XXL bestellt und sie passt mir nicht annähernd! Bin 188 cm groß und bei der Hose fehlen locker 15cm damit sie mir passen würde. Hose stinkt nach billigstem Plastik.
!!! LASST DIE FINGER VON DEM LADEN !!!
12 de outubro de 2023
Avaliação não solicitada
Resposta de Coppingzone
Wir entschuldigen uns aufrichtig für die Verzögerung bei der Lieferung Ihrer Bestellung und die Unannehmlichkeiten, die Sie mit der Passform und dem Geruch der Jeans erfahren haben. Dies entspricht nicht dem Servicestandard, den wir anstreben. Wir werden Ihr Feedback bezüglich der Größe und Qualität des Produkts sorgfältig prüfen, um sicherzustellen, dass ähnliche Probleme in Zukunft vermieden werden. Bitte kontaktieren Sie uns unter support@coppingzone.com mit Ihren Bestelldetails, damit wir Ihnen helfen können, eine zufriedenstellende Lösung zu finden.
I orderd two items from your store a…
I orderd two items from your store a pant adbd a jacet and the pant was really good i loved it but the jacket was very poor and returned it, a month ago, I mailed you many times but one replied to me and I want my refund so anyone is reading this pls reach out to me.
4 de agosto de 2023
Resposta de Coppingzone
We apologize for the delay in processing your refund and for the lack of response to your emails. This is not the level of service we aim to provide. We are committed to resolving this issue promptly. Please reach out to us at support@coppingzone.com with your order details, and we will prioritize your case to ensure that you receive your refund as soon as possible.
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