COROS Wearables Avaliações 

Produit de bonne qualité à prix raisonnable. SAV tres réactif et efficace.

Very disappointing watch performance and customer support

I’ve been really disappointed with my experience with COROS. My watch has been recording inaccurate elevation data, and my training load readings also appear to be affected. As someone who trains regularly, I rely on this information.

I’ve completed troubleshooting and supplied screenshots and training data, but have had to keep chasing for updates, including waiting four days for a response. Despite requesting a replacement, I’m still waiting for a clear resolution.

I understand that faults can happen, but the time and effort involved in getting this resolved have been incredibly frustrating. I expected more reliable performance from the watch and more responsive after-sales support.

Customer service is horrendous. Good luck even getting through to a human being. If you even try return an item (and pay for insurance and next day delivery), there will be no one to receive the delivery. Not sure how this is even legal.

Ich bin von einem Konkurrenten auf die Coros Pace 4 umgestiegen und wurde nicht enttäuscht. Kate vom Kundenservice war sehr freundlich und konnte all meine Anliegen lösen! Insgesamt 1+ für den Kundenservice.

Die Uhr und Armbänder sind solide verarbeitet und kaum spürbar beim lockeren Tragen. Die Funktionen decken alle meine sportanalytischen Bedürfnisse ab. Trainings die mit anderen Geräten aufgezeichnet wurden, lassen sich per Browser übertragen und werden dann im Trainingszustand / Erholungszustand berechnet.

Bin mega happy und zufrieden! :)

BUYER BEWARE, had a great time with my watch until a software update bricked my watch, Coros then tried to make me pay to repair it, then after expressing to them that it was their fault through the software update they finally relented and agreed to replace my watch, and then proceeded to ghost me on the email chain, it's been 2 weeks and I just want to be able to have data when I train again! Please make it right and replace my watch as you said you would in your support email! This is HORRIBLE customer service. I understand they are $200 cheaper than Garmin and I was always recommending Coros before this incident, but this has made me rethink everything! Please just replace the watch you bricked!!!!!!

I bought a Coros Pace 4. The watch is light and the strap is comfortable. The sleep feature is good. However, the OS and the HR sensor are extremely poor quality. The operating system fails constantly and the HR sensor is extremely approximate and terrible sensitive to sweat. As well, the user experience is extremely poorly designed and fails at basic human centred requirements any junior designer knows. I would not recommend this brand and clearly spend more money for quality. Also, the help and support is a stupid chatbot and a customer service that seems completely overwhelmed by the flood of problems they face. If you run once a week might be a funny gadget. If you practice sport daily, this is a toy and a waste of money.

I am very disappointed with my experience with the COROS watch.

I used the COROS PACE 3 watch for routine activities, including swimming—a use case explicitly supported by the device. I never used it for diving or any unusual activities. According to my local COROS dealer/service center, the watch was damaged due to water ingress.

I understand that the warranty period has expired. However, I find it hard to accept that a watch marketed as water-resistant to 5 ATM and designed for swimming could fail during normal swimming use.

I had been a satisfied COROS customer and expected better durability from the PACE 3. The fact that water got into the watch during its intended use has seriously undermined my confidence in the product.

Another huge disappointment came after contacting the support center. I have been exchanging emails with them for over a month, sending serial numbers and photos. I’ve received dozens of emails but no concrete solution. They keep sending AI-generated messages asking you to fill out a form, and once you do, you are left waiting for a confirmation that never arrives.
The ticket number: 643108

J'adore ma Pace 4. Elle est vraiment canon, gps ultra précis, longue durée de la batterie, l'appli est top aussi...rien a redire sur le produit.
Par contre le SAV est une usine a gaz qui envoie des mails automatiques...j'en ai reçut 12 en francais et 4 en espagnol me demandant des nouvelles ou me disant que le dossier allait etre clôturé faute de reponse de ma part...j'ai du envoyer 4ou 5 fois la meme réponse pour faire avancer le dossier, mais aucune réponse humaine.
Bref si jamais le SAV lit ce message, merci de vous pencher sur "el ticket 635664". Gracias😛

I recently had an issue with my watch (which I’ve had for a while) and contacted customer services, they were AMAZING!!! I very rarely write a reviews but on this occasion I am as they’re were fantastic, they responded quickly and resolved the issue within a matter of days with no hassle. Off the back of this only husband has now purchased a watch as we know we are on safe hands.

Eigentlich war ich mit meiner Coros Vertix 2S bisher zufrieden. Auf einer Weitwanderung ist dann die digitale Krone ausgefallen. Habe gem. online verfügbarer Informationen die Uhr gereinigt und einen Neustart durchgeführt, was beides nichts gebracht hat. Somit war die Uhr für mich auf der Wanderung nicht mehr nutzbar.

Nun zu meinem Hauptkritikpunkt. Ich habe dem Kundenservice alle angeforderten Informationen zur Verfügung gestellt, aber außer der automatischen Eingangsbestätigung seit nunmehr drei Wochen noch keine Antwort erhalten. Die Uhr liegt entsprechend weiterhin nutzlos rum. Sollte sich der Kundenservice nicht absehbar deutlich verbessern, kann ich nur vom Kauf von Produkten der Marke Coros abraten. Ich werde die Rezension entsprechend aktualisieren.

Auf die Reviews hier wird ja anscheinend reagiert.

Update: Ich weiß nicht, ob das purer Zufall war, aber nicht mal einen Tag nachdem ich dieses Review verfasst hatte, wurde ich vom Coros Kundenservice informiert, dass mein Fall an die zuständige Stelle, zwecks Ersatzgerät, weitergeleitet wurde.

I ordered a Heart rate monitor for a race.
Got a card through the door saying they hadn't been able to make delivery, even though it could easily have been dropped through the large letterbox and there were people in to receive it.
Tried contacting Customer Support - a marathon in itself..download this, upload that, give us as much personal data as possible, like height, weight and so on - all for a missed delivery!
After jumping through various unsatisfactory hoops to record the missed delivery was then sent an email saying. 'We are currently experiencing a high number of requests'. Never a good sign. No sign of the product.

Dans un premier temps, j’apprécie vraiment ma montre Coros Pace 3, elle m’accompagne partout. L’interface et les données de l’appli sont complètes et simples à comprendre, c’est un plaisir quand on aime suivre ses données.
J’ai récemment eu des échanges avec le service client dans le cadre du service de garantie via l’appli puis e-mail et j’ai eu des réponses rapides, claires et vraiment avantageuses pour moi. Merci à Rogelio et Javier d’avoir traiter mon dossier avec beaucoup d’empathie et de réactivité.
Je recommande Coros sous tous les points.

Tengo el reloj roto, genere un ticket #628953,todo iba bien hasta que al apagarlo y encenderlo y hacer todo lo que me decian no sirvió para revivirlo. A partir de entonces, no me contestan a correos, y nada, sigo sin reloj.... me queda menos de un mes para la finalizacion de la garantía...
EDICION:
Finalmente me mandaran un reloj nuevo, parece que lentos pero que funcionan...

Modèle Apex 2 pro
Montre achetée d'occasion en Mars 2025 d'occasion presque neuve puisque preuve d'achat au 28/01/2025 par l'ancien propriétaire.
Elle n'as fonctionné qu'un an.
La montre vaut 500€ (aujourd'hui), inutilisable 18 mois après. Qualité service client nul pour ne pas en dire plus …

Le produit lorsqu'il fonctionne est top mais il ne faut pas avoir de soucis.
Le support technique ne veut pas prendre sous garantie la montre et ne propose qu’une remise de 20% sur une nouvelle montre…
Pas de réparation possible. Vraiment déçu de la marque COROS. Je n'en ferai pas la publicité bien au contraire.

numéro de dossier : 605721

très bonne montre extremement précise je suis pompier , elle ma été très utile sur le terrain
avec une autonomie rarement égalé
Mais ! SAV Nul ! voir inexistant (que par mail)
toutes les coros sont réparable sauf la mienne , mais! on vous fait une réduction sur une nouvelle
sur une montre a 600 € ça fait mal par ou ça passe
Donc ! pas merci COROS
CI

I’ve had a very disappointing experience with COROS.

The watch itself is a great product, but there is a serious issue for users in Switzerland: it is currently not possible to properly add an emergency contact.
For athlets who use the watch for hiking, trail running, or spending time alone in the mountains, this is not a minor feature it is a basic safety function. ( even the basic running or others)

I have been contacting COROS about this problem for about a month, and despite multiple exchanges, I still have no solution, no clear timeline, and no concrete workaround such as a usable phone number, email-based emergency contact, or alternative setup.

Meanwhile, COROS continues to promote new features, marketing campaigns, bug fixes, airplane mode, and other updates, while a fundamental safety issue for Swiss users remains unresolved.

So my review is mixed: excellent hardware, but very disappointing customer support and prioritisation.
If COROS wants to seriously operate in the Swiss market, emergency contact functionality needs to work reliably for Swiss customers too.

J’ai acheté une montre pace 3 et malheureusement après 2 ans et demi plus de baromètre et selon eux rien à faire…. Ma garantie a expiré il y a 3 mois et jne peux rien faire sauf la jeter… très décevant pour le prix payé j’aurais mieux fait d’investir ailleurs ….

Update on Customer support where are you?
Ticket #595142
After posting my 1 star review I received an email from Shara customer support apologising for delay and that due to the nature of the issues that I was experiencing they would like to take a closer look at watch to better understand the problems. So it was passed onto warranty department. I then received an email from Beatriz to notify me that they were sending me a no cost replacement which arrived 2 days later and works perfectly.
Based on recent experience I would rate warranty 5 stars and overall performance 4 stars and I’m very pleased with eventual outcome.

I am extremely disappointed with the durability of my COROS Pace 4 and the way that COROS has handled my complaint.
I purchased the COROS Pace 4 directly from the COROS website. After only 4 months, the screen cracked whilst I was swimming in a swimming pool, the watch still works as normal for now. I did not drop it, hit it or use it in any unusual conditions; I just used it for an activity that the watch was specifically designed for.
Considering the price of the watch, I am shocked that the screen could fail in these circumstances after only 4 months of owning the watch, especially when I purchased the Pace 4 as an investment piece that would last for years.
What has made this considerably worse is COROS's response. I have repeatedly explained the situation to them, despite this COROS has still refused to provide what I consider to be a fair resolution and has left me feeling that my issue has been dismissed. I have been offered a 20% discount to buy a new watch, but as I have explained to them, the watch was very expensive and will still be very expensive with that discount, and I also do not want to spend more money on a product that has already failed me once. They aren't even able to offer a repair of the original watch, it's ridiculous.
All I wanted was for my case to be properly assessed and be given a fair and justified resolution, instead of just being brushed off.
I am incredibly frustrated as prior to this I was really enjoying the COROS Pace 4, especially for my running/marathon training and this has really ruined the experience for me.
It has been a month since this happened, and I have still not been offered a reasonable solution. It's incredibly disappointing, and the longer this goes on, the more worried I have become about using my watch regularly, as I do not want any water to get in and cause even further damage.

Montre achetée 500€, inutilisable moins d’un an après. Qualité médiocre et service client nul …

Montre Coros achetée il y a 1 an. Le
Modèle Apex 2 pro. Je pensais avoir une montre haut-de-gamme, finalement une attache de bracelet sue le cadran ne tient plus la montre.
Le support technique ne veut pas prendre sous garantie la montre et ne propose qu’une remise de 20% sur une nouvelle montre…

Demande 605510 pour que Coros puisse vérifier ses dysfonctionnements.