COROS Wearables Avaliações 

After 4 years of robust service and excellent Satellite connection I needed to contact support for an issue. although my watch was out of warranty I was able to resolve the matter. I am therefore surprised to find negative reviews on the hardware. My Vertex 2 with scratch resistant glass and Titanium case maintained the as new look and there where no issues with the battery life span on a full charge, or the strap. The many features of these smart watches become an additional aide to managing a broad spectrum of activities, both in Europe, East and West Africa. Any the vast choice of watch faces is a nice touch with new choices regularly. A good choice of watch that becomes an essential bit of kit, would not be without it.

I had purchased a coros pace 4 watch, and it was great right up until the point the screen broke and then things only got worse when dealing with customer service.

Issues;
1) the watch was dropped from about half a meter and the screen smashed, I'd hoped it would have been a bit more durable
2) I requested a repair via the coros UK website submitting multiple forms, this was redundant as I simply did not hear back
3) I raised a request in chat and exchanged emails with the AI response confirming basic questions (such as I was requesting a repair in the UK), waste of time it just referred me back to the repair page to submit a form I'd already done
4) two weeks and still no response from customer service, I expected better
4) I then spoke with customer service where they confirmed warranty didn't cover it and they don't offer the coros pace 4 repair service in the UK, fantastic zero after support care
5) Then to rub salt in the wound, as a solution they offered me the option to purchase it again with a 20% discount...so the only way for me to get a working one is to pay another 180 on top of the 230 in the first place, thank you for that superb offer

All in all it took about a month to get a response to pretty basic questions with zero options to fix the watch.

To top it off I googled Garmin customer service and the first page which comes up is 'Garmin customer service is insanely good' we live and we learn.

#589180

Jusqu'à présent j'étais satisfaite du support technique mais depuis plusieurs jours j'ai l'impression d'avoir affaire à une IA tellement les réponses au problème posé ne tiennent pas compte du problème exposé et de mes explications. Si ce n'est pas une IA c'est une employée (Vera) qui ferait mieux de passer le dossier à un collègue qui veut vraiment gérer les problèmes des clients.
En réponse, le ticket est le n°574789.

Unbelievably slow customer service. I bought the heart rate monitor but one of the strap holders snapped after 2 months. I contacted coros to get it sorted on waranty over 3 weeks ago. After sending the initial info, they sent a reply with the ticket number and they will send to an expert but still no reply. This is just to get info on what to do (ill still need to send it off!) All i get from them are atomated emails saying they havent heard from me in a while or if i don't reply they will close the ticket. Ticket number 581316

I have Coros Apex 4. When trying to do Wellness Check, the watch will not capture heart rate. Advice from customer support nonsensical. Kinda like rub your stomach and pat your head. Worthless. Taking watch back to REI.

Ticket No. 593924

Coros’s response was too little too late. One email a day containing nonsensical advice is the opposite of customer service. You were so glad to provide escalated support only after I complained here. Uh, horse left the barn. Returned the Coros and bought a Garmin. Never looked back.

I am extremely disappointed with my experience with COROS Support.

My watch was delivered to someone else and became the subject of an investigation, during which it was remotely disabled. After weeks of waiting with very little communication, I was eventually informed that the investigation had been completed and that “no further action” would be taken.

The biggest issue is that my watch remains unaccounted for, yet I have received no clear explanation of what happened to it, how the investigation reached its conclusion, or why COROS believes the matter is closed.

As a customer, I expected transparency, accountability and a fair resolution. Instead, I was left with no watch and no meaningful answers.

The support team was polite in their responses, but the outcome was unacceptable. If your product becomes involved in an investigation, don’t expect regular updates or a clear explanation of the final decision.

I hope COROS reconsiders this case and improves how it handles situations where customers’ property is left unaccounted for. Until then, I cannot recommend their after-sales support.

I used a wonderfully functional watch for two years. Once out of warranty, battery and a wheel stopped working almost simultaneously. Happens. Asked customer service for a way of repairing or replacement. There began an odyssee of useless messages full of fancy sentences that say nothing. Always asking for one more detail with every mail, an enerving back and forth of mails with obviously several different people, poorly pretending to be one single „James“ guy, skipped the ticket one to another, never explaining anything, just leading me on for iver a werk of daily new questions and promises. This really felt nice and understanding at the beginning, frustrating and hurtful after a couple of days… okay, sorry, now i am the one with the many words leading to nothing. So, to keep it more simple: contacting customer service is utterly useless. Phrases, questions, probably trying to bore off or frustrate people until they give up and the ticket gets closed because the customer wont cooperate any more with their BS.

Edit: Yeah, gr8, more „support“ from your side… that is exactly what i was looking for. I am not a customer of Coros any more, as I love good tech (which coros provides), but also good help/support, if whatever happens. you did not support, so no, thanx, i am nor gonna let you look into MY ticket and waste more of my time. I am gonna let you look into your processes and fix them, while I am using another brands watch.

Ordered a coros 2 weeks ago been communicating via email for days still no further ahead haven’t got my order and spent a lot of money that I haven’t yet got back discussing

Order #GB35809

R2MY7V-1G0ER]

Talking to Kristine

Ticket number 584810

I've been a Coros user for three years and always really enjoyed their watch. My first watch broke six months after the warranty, as a result of the charger port breaking.

I then ordered a replacement watch and newer model, which was not delivered. I arranged a re-delivery. It was again not delivered.

I then got in touch with Coros support. I spoke with Kate, who wasn't very helpful. I was directed to try and collect this watch myself.

When I asked for someone to resend the watch, it wasn't done. I then asked for a refund, which wasn't processed.

All this while, it's taken about maybe 4 weeks, and I missed the watch for training and clearly flagged that I wanted this for my race that's coming up on Sunday, which now it's unlikely to be.

This is a terrible company for customer service. I used my brand new watch for 1 week and after updating it it completely crashed. I reported it to Coros (Ai chat bot) and never got a response. The watch is now useless and was a waste of £319. Don't buy from Coros incase your watch crashes or has any problems they will not help.
Terrible company

Edit: after finally finding a cable to charge this watch (not from Coros). I have to say they would have received 5 stars of the customer service worked well. The watch itself is really good, so much so my daughter bought one. We now use the same cable to charge it though. Again, 5 stars if they actually sold a charging cable. Their customer service is really poor unfortunately.

-----------------------+
I bought the coros Apex 4 watch. I didn't know what I needed with it. I mean which watch doesn't come with a charger? I inadvertently bought the adapter and key ring which the watch already comes with. This was my mistake, so on receiving this, I looked online only to see the actual charger is out of stock. How are they selling watches with no chargers in stock was my first question. Then I contacted customer service on email as there's no other way to contact and the replies made me wish I had not spent over £400 on this watch as I still have no way of charging the damn thing. At one time they replied to say I can buy any charger cable and another that they never sell these cables. I do not buy cheap unbranded cables online for a reason, that is to ensure the life of the product at the correct voltage. As customer service was so bad I have no other option than to buy s cable on Amazon only for it to arrive and it doesn't connect to this watch. So, after much faffing around, that I never wanted in the first place, I'm still left without any ability to charge this over priced watch. Do not buy Coros, the customer service is terrible and your watch won't last using unbranded cables, assuming you manage to find one that actually fits as Amazon claimed this fits this Coros watch, but it most certainly does not. I wish I could send this watch back.

Further to this, I finally just used a charging cable I had. Volts unknown, could damage the watch which is why I wanted the cable from them directly. Anyway, if you are thinking of buying Apex 4, don't. It took more than 20 attempts to pair to Bluetooth and many more attempts the update firmware. I actually hate the watch. I've had numerous smart watches..some with issues done without, but this has caused me the most issues from POS to now..I cannot recommend this thing at all!!

I love my new COROS, especially the user interface. So glad I returned the Garmin, the interface made no sense.

Screen cracked after 8 days.

After 8 days of regular usage, the screen cracked as I was going about my day, not doing anything unusual with it. When I contacted customer support, they offered me a 20% discount to buy a replacement. As if I could justify spending £160 on a second watch when the first was such low quality!

I appreciate that the warranty doesn’t cover physical damage in general, but either the screen was defective, or the quality of the Garmin Pace 4 is very low and the product is prone to breaking in general. Given how quickly it broke, I’d expect a bit more understanding from the customer service team. An offer of a 20% is a joke.

It’s a shame because the watch is sleek and the app is well designed. I had been very happy until this. Now it is effectively unusable as I can’t swim with my watch for fear of water damage.

Back to Garmin for me.

Franchement, j'adore ma COROS PACE 4. C'est une montre vraiment super, j'ai beaucoup de fun à l'utiliser et elle m'aide énormément dans tous mes entraînements au quotidien. Rien à redire sur le produit en lui-même, elle est top.Le gros problème, c'est ce qui vient de m'arriver. J'ai accidentellement frappé ma montre sur un mur d'escalade et l'écran s'est cassé. Je sais très bien que c'est ma faute, et j'ai contacté le service client en étant 100 % prêt à payer les frais pour la faire réparer.Et là, surprise : on me répond qu'ils ne peuvent absolument rien faire pour moi parce que je suis au Canada. Apparemment, ils réparent uniquement si tu habites aux États-Unis ou en Union Européenne.Ça me fait vraiment me poser des questions. Comment je peux conseiller cette montre à des proches si, au moindre petit accident, elle devient bonne pour la poubelle juste à cause de notre zone géographique ? C'est frustrant d'acheter un produit à ce prix-là et de se faire dire qu'il est jetable si on n'habite pas dans le bon pays.

Horrible. Compre un producto reacondicionado y el producto en si esta bien, pero venia con el cargador incorrecto. La atención al cliente es inexistente, completamente deficiente y extremadamente complicada. Productos recomendable pero experiencia nefasta...

Montre HS après 2 ans et demi d'utilisation.
J'écris au SAV pour savoir s'il est possible de la réparer ou d'avoir un geste commercial pour l'achat d'une nouvelle. Jamais eu de réponse, mise a part un bot qui transmet votre demande a un expert. Après plusieurs semaines j'ai abandonné et je suis passé a la concurrence.

SAV DÉPLORABLE

Extrêmement décevant. Achat d'un gps qui n'aura fonctionné correctement que quelques semaines.
Le SAV ? J'ai discuté pendant plusieurs mois avec eux. On me demande des preuves de son dysfonctionnement... Toujours plus de preuves, de photos etc... Et au final ? Je m'assoie sur mon GPS et je suis obligé d'en acheter un autre.
Zéro sérieux dans le service client.

They are appalling and you converse with chat bot and no one comes back to you when you e-mail.

7 days now since my first contact with the chat bot and still no direct contact from a a human.
#545908

I had a problem with my apex 4 watch after an update. I contacted customer services and they were very helpful (Joey and the team) and they got me up and running again. I can understand the negative reviews if you are not good with technology and I did struggle a bit with some of the stuff that they needed. What I liked about the help I got from customer services was that even though it was frustrating I was not fobbed off. Things do go wrong but the sign of a good company is they sort it ! I love the watch !

Incapable de faire marché leur propre produit, un Coros Dura dans mon cas. Refuse un échange car soi disant le problème ne vient pas du produit mais sont incapable de trouver une solution. Des dizaine de mails avec de nombreuses réponses absurde. Jamais été traité aussi mal par un service client. Mon Coros Dura est inutilisable pour suivre un tracé, une belle arnaque. dernier numéro de ticket: 480289 J'en ai d'autre qui ont été fermé sans avoir trouvé de solution, une belle tactique de Coros. Soit on vous harcèle de mail de robot et si vous nvoulez plus recevoir ces mails il faut fermer le ticket....et ça permet à Cors de ne plus avoir de problème malin pour ne plus avoir de client qui se plaigne.
C'est totalement faux pour la non fermeture des tickets. Cet énième réponse montre votre inorganisation. Mais bon continuer de parler pour rien dire ne réglera jamais les problèmes. Mais savez vous le faire?
Oui c'est vrai c'est en cours mais sans aucun résultats depuis des mois, et sans donner de vision quand la possible résolution du problème.