COROS Wearables Avaliações 

Absolutely, terrible and outrageous customer service I have ever experienced. Garmin replies after max 2 days. I failed a claim on my Coros Dura 1,5 week ago, and have heard absolutely nothing from them, except from their lousy chatbot, which I have then read that you can't even trust!
This must be the worst customer service ever - and the excuse they come up with "we are experiencing an increased request", makes me think, if their products is really that shitty, since its takes them that long to come back! Unbelievable, I have no word, how they treat their customer!

The worst customer service experience I've ever had. COROS completely ignored 7 written refund requests over 2 weeks, then forced me through an unnecessary return process before refunding my transaction.

Process started on June 21 and ended on August 5th.

The Customer Service Nightmare:

- 3+ weeks delivery for a simple watch order
- After acknowledging the refund request, they finally processed the order and sent it ... keeping the refund payment blocked
- Copy-paste responses that didn't address my actual concerns
- Forced return process even though I'd been asking for cancellation for weeks

Habe einen Herfrequenzmonitor von Coros seit einem Jahr. Hat bisher super funktioniert. Leider ist seit Update keine Verbindung zum Coros App möglich.
Gerät kann nicht mehr zum App hinzugefügt werden. Support hat sich sehr rasch gemeldet.
Update:
Im neuen App wurde der HFM jetzt unter Zubehör gelistet. Das sollte doch irgendwo vermerkt werden. Sodass der Anwender auch informiert ist.

I switched from Garmin to Coros for the software, and I should never have done so. In two years with my Garmin, it's still intact. In two weeks with my Coros Pace 3, my screen is broken.
Selling sports watches that can't withstand the sports they promote is very tricky. While rock climbing, my watch barely touched the wall and now it's all scratched up. The plastic and glass are incredibly fragile.

It took customer service a month to respond and tell me they could only offer me 10% off a new purchase.
I'm not sure that asking an unsatisfied customer to come back to the cash register is the right strategy for their brand reputation.

Issue with Heat Rate monitor not working.
Even though under warranty Coros wont take responsibility and keep asking me to do weird resets and upgrades. The watch is broken.

Hello,
I love my Coros 3 but batter from one day to another last only 12 hours when before it lasted 5 days.
Decathlon where I bought sent to Coros taller and after 2 weeks they told me that I need to find a solution within Coros website.
I planned a call with them and Coros has cancelled 2 hours before without reason and then I have found out that they offer call support only to USA Customers.
I have chat with IA support Who told me to raise a ticket, a specialist came back to follow some troubleshooting steps as watch is not calibrated correctly.
I have tried again without success so I had to raise another ticket.
It has almost 5 weeks and no solution has been found.
I have warranty of 2 years so I would have thought that is decathlon responsabilitat to make sure the watch works correctly and on the other side Coros support seems endless and repetitive without offering a proper solution.

Bin so lange zufrieden gewesen, bis es ein Problem mit meinem HRM gab. Unzählige Kontaktaufnahmen per Email und Instagram wurden mehr oder weniger ignoriert. Ich bekam gelegentlich eine Antwort, dass sich um mein Anliegen gekümmert wird. Passiert ist leider nichts. Offensichtlich kann man als Verbraucher keinen guten Service mehr erwarten.

Ich habe 2 Uhren bestellt. Wollte diese direkt wieder stornieren. Kundenservice sprach davon, dass die Stornierung weitergegeben wird, hat am Ende aber nicht geholfen. Die Uhren wurden dennoch versendet. Also die Uhren wieder zurück geschickt (in die Niederlande!) auf eigene Kosten. Beide Uhren sind dort vor 2 Wochen angekommen. Aber mein Geld habe ich noch immer nicht erhalten, Kundenservice meldet sich einfach nicht zurück. Absolute Katastrophe. Sollte es sich bis kommende Woche nicht auflösen, muss ich den Paypal Käuferschutz aktivieren. Absolut nicht empfehlenswert!

UPDATE: Nach der Antwort von Coros: Es geht um die Bestellung ES42437 und ES42465, beide Retouren sind am 21.07.2025 erfolgreich bei Ihnen zugestellt worden. (Emails dazu habe ich einige gesendet, inkl. Sendungsnummer - ohne Antwort)

Il sensore di rilevazione della frequenza cardiaca del mio Coros Vertix 2S ha smesso improvvisamente di funzionare, nessuna luce accesa. Dopo aver eseguito le procedure descritte nelle f.a.q. non è cambiato nulla. Ho contattato immediatamente l'assistenza che mi ha fornito un'altra procedura.
Il problema sembrava essere rientrato ma dopo qualche giorno si è ripresentato e pur ripetendo la procedura di reset il sensore non funzionava più.
Ricontattata l'assistenza per poter procedere con la sostituzione in garanzia tutto è andato per il meglio, spedito orologio nuovo, mi hanno permesso di tenere cavetto e cinturini e al ricevimento ho spedito quello difettoso. Spedizioni gestite tutte da Coros. Purtroppo le procedure per l'Italia vanno a rilento. Visto il costo dei prodotti sarebbe auspicabile avere almeno un centro assistenza in Italia.

I love my COROS 3 but the altimeter does not work properly and customer service has been unwilling to resolve the issue, despite the watch being under warranty. After weeks of correspondence they have finally told me I may have to adjust my location elevation manually each day which really defeats the purpose of having my watch track it. My boyfriend’s COROS works great and is always accurate when we compare. Why would Weather conditions (as the agent told me) effect mine but not his?
It’s a shame they will not honor their warranty as I loved the watch but I can’t recommend a company that won’t honor its warranty.

J’ai commandé une coros pace pro sur le site coros.
La livraison devait se faire en point relais, le livreur m’annonce une fois devant chez moi que la livraison se fait contre signature car ils ne travaillent plus avec le point relais sélectionné.
Travaillant, je ne suis pas chez moi au moment de la livraison.
Le samedi je reçois un mail me disant que la montre a été livrée contre signature, je n’étais pas chez moi ce we donc je n’ai pas pu signer cette livraison.
Je contacte donc le service client, cela fait maintenant 2 semaines que la livraison est censée avoir eu lieue et je suis toujours en attente, le service client répond de temps en temps après plusieurs mails de relance, avec comme réponse « nous comprenons votre frustration nous reviendrons rapidement vers vous » ce qu’ils ne font bien sûr jamais !
C’est absolument scandaleux compte tenu du prix de la montre !
Nous sommes à bientôt 1 mois depuis l’achat de la montre, j’ai bien été débitée dès 400€ mais n’ai ni montre ni solution proposée

Bought my wife a coros pace 2. Lasted 2years 5months then it packed up ! Contacted coros there sending a charging lead ( it is not the lead ) ! But if it’s not that tuff you have to buy a new watch !!!! The statement from customer services says it all ( coros watches and there warranty’s are designed for the sustainability of the company) in other words don’t expect it to last past the warranty!!! Poor quality watch given to all the top runners to promote ! But runners are soon finding out there complete rubbish .

In reply to your response
You didn’t send us a replacement lead as you stated you would ! You sent us an adapter that clips into the back of the watch ( which is better quality than the the lead you provide with the watch ) . But then we had to go and purchase a USB to Type C cable which fits the new adapter you have provided! If you was the reviews on line you will get the picture regarding your warranty !!! We will not be purchasing anymore COROS products . Thank you

Sicherheitslücken ignoriert, keine Nutzerwarnung, unverschlüsselte Verbindung

Ich habe die Coros Pace 3 direkt beim Hersteller gekauft. Später stellte sich heraus, dass die Uhr massive Sicherheitslücken aufweist (z. B. unverschlüsselte Bluetooth-Kommunikation, kein Pairing, kein Authentifizierungsmechanismus, CVE-2025-32876 und andere).

Eine Verbindung zur Uhr ist jederzeit ohne Zugangsdaten möglich, inkl. Zugriff auf Benachrichtigungen, Factory Reset und GPS-Datenübertragung. Das wurde bereits im März 2025 Coros gemeldet, aber bis heute hat Coros seine Nutzer nicht aktiv informiert. Kein Hinweis auf der Website, keine Mail, keine Pushnachricht in der App.

Ich habe den Support kontaktiert, die Probleme wurden heruntergespielt oder relativiert (mit Verweis auf den Hack von Garmin).

Für alle, die Wert auf Sicherheit und Datenschutz legen: Vorsicht. Ich kann das Produkt derzeit nicht empfehlen und habe den Rücktritt vom Kauf erklärt.

I love my Pace 3 and take very good care of it, only wearing it when I run but somehow the inside sensor has cracked making the whole watch not work. The face doesn’t have a scratch so I have no idea how it happened. How does the inside sensor crack but not the face? I wasn’t too worried though because I know there’s a 2 year warranty but when I reached out to Coros they said it wasn’t covered. They didn’t offer to fix it or replace it but did offer 10% off my purchase of a replacement. I’m so disappointed. Buyer beware.

El reloj me llego con un defecto en la pantalla y ademas de tener que pagar el envió no me devuelven el dinero ni me dicen cuando me lo van a devolver
* Después de mas de una semana me devolvieron el dinero, eso si los gastos de envió de devolver un producto que venia mal los he tenido que pagar yo

Very happy with the pace 2 for a couple of years. Now it won't charge so I contacted them through 'support' and over two weeks later I haven't heard a thing from them, despite messaging them multiple times.
I did reach out to Coros on Facebook but my comments were hidden and nobody addressed my comments. You say reach out to you personally but you don't provide your name.

Not what I was wanting to do but I’m left with no option. My Coros vertix 2 has been faultless until it let me down on the start line of the UTS100 Main dial which I believe has issues literally won’t work. So I’m left with a non working watch and no service centres to take it too. Tried contacting customer support on 3 occasions and also on Instagram.with no reply well a reply each time saying someone will be in touch.but no one does. Not ideal having spent over £600 on the watch then more on HR strap and foot pod which are probably not compatible with another brand. So overall should you invest in coros. 2 year ago I’d have said yes. The service was fine and tbh I love the watch. Today the brand has come a long way taking on some top athletes. And as such hasn’t the time to look after general Joe Public like me Looks like I’ll be switching back to Garmin. Ian

Ich bin sehr enttäuscht von der Qualität der Coros-Uhr und dem Kundensupport. Die Uhr misst konstant etwa 20 % zu viele Höhenmeter und über viermal so viele Abstiegs­meter. Trotz eindeutiger Tests und Beweise wurde der Fehler vom Support nicht als Garantie­fall anerkannt. Für mich ist das inakzeptabel – ich kann Coros daher nicht empfehlen.

Never one for writing reviews but never had such bad customer service either. This company used to provide amazing customer service, been with them for years. Not this time. Nearly 2 weeks since I first made contact regarding issues with my Apex Pro. Still under warranty, now non-functioning and still no resolution. Almost immediate response on day 1 then had to repeatedly chase them for over a week to get a single follow up. Now silence again. Great watch, terrible service.

Update June '25 - customer service was very slow to resolve this but did eventually get a new watch to me, and an extra strap as compensation. Thanks for that.

Very poor customer service. These watches suffer with problems with the buttons stopping working. This is my second one that has done it. Contacted COROS online as there is no dedicated phone number and have so far only had automated replies. We buy these watches for good money and rely on them to monitor our fitness. But alas it’s now over a week without any proper reply or resolution. I love the watch but the aftercare is totally useless. Might as well not bother giving a warranty as you can’t actually use it. Think carefully before buying one of these.