COS Avaliações 155

Extremely disappointing experience with COS.
I placed an order and paid for a skirt that was never included in the parcel. I immediately reported it — COS acknowledged their mistake and assured me the refund would be processed.

Weeks later, no refund was ever received. I sent several follow-up emails, and they simply stopped replying.
This behaviour is unacceptable and unethical for a brand that claims to value quality and integrity.

At this point, it feels like COS has taken my money and ignored all responsibility.
I will never shop with them again and strongly advise others to avoid ordering from their online store until they improve their customer service and refund process.

Customer service is appalling, placed an order and did not receive an item. They would not process a refund 3 weeks later and they still have not refunded me for the missing item!

By far and away the worst customer service I have ever heard about, let alone received. I called back in June about a bag whose colour had bled on to a pair of trousers after only an hour of wearing it, and completely stained them. I was told a team would look into it, and here I am 4 months later with no resolve, refund or compensation. I have chased and chased and been repeatedly told it is being dealt with and 'the relevant team' will come back to me. But when? I certainly never expected this terrible customer service from COS. I was a lifelong COS fan, but never again will I give them my custom after being treated in this way. So very disappointing and completely unnecessary. It would have been so easy for them to issue the refund in a timely manner as I was told they would do at the beginning of the process.

Schlimmer Kundenservice, der versucht den Kunden schnell ohne Lösung loszuwerden. Wollte verschnittene Bluse reklamieren. Da die 28-Tage Frist abgelaufen war, keine Möglichkeit oder Angebot für eine Lösung. Bluse ist im täglichen doing unbrauchbar . COS ist für mich nicht tragbar mit diesem „Kundenservice“!

A present bought for my daughter's birthday had not arrived a week after the order was placed. Cos uses Evri, which is a mistake because it is a very poor and unreliable delivery and collection service. Tracking information is also poor. The order will now be too late to be given to my daughter on her birthday. I will avoid using this company in the future.

Finally got my order after reordering 3 times, because they kept messing up the delivery, due to some customs issue on their end. Customer service was not great but they offered me a 20% discount. Pants I got were good quality but I would say it was overpriced. I would have given a higher rating, but considering the amount of times I had to reorder and also them refunding me for less than I paid for, the overall experience was bad.

I ordered a replacement pair of blue shorts as the ones they delivered were too small despite being the same size as the ones I had ordered a few weeks prior (which were very good). What they delivered this time was a brown jumper. So that's twice I have been disappointed with COS online. They clearly have problems with quality control (not checking that shorts labelled the same size are the same size) and fulfilment (shipping the wrong product). I cannot recommend buying online from COS.

Hopelessly incompetent staff who are battling with a dreadful web site. Such as shame as the clothes are well-styled and great value. I am now unable to order due to some technical fault - nothing has happened in over a week. Staff fail to listen to what you say and ask the same question you've already answered at least twice.

Cos dispatched a relatively low value item ,RRP €29 in error, when correct (different) item was RRP €25. According to COS Customer service I have to return the wrong item sent and wait for a refund. Their refunds process is extremely slow by the way. If i want the correct item sent to me I must re-order it i.e they do not do exchanges even though they dispatched the wrong item in the first place. Considering that the item in question is a piece of costume jewellery, and of very low value, I am surprised that this is how they handle it. There was no offer to even dispatch the correct item if i sent proof of return.... all the onus is essentially on me to sort this out. I consider this extremely poor service for such a low value item. I work in online sales myself and if we ever dispatch the wrong item, we dispatch the correct item FOC as soon as we are notified of the issue. If the item is of low value we advise the customer that they can hang on to or pass on to someone else. Update: following an email complaint, COS has offered a 20% discount on next order ,

Expérience en ligne efficace, des vêtements avec un bon rapport qualité-prix et aucun problème sur la livraison

My experience with COS's online store has been very negative. The order was not delivered properly by the courier company (SEUR), and COS customer service offered no effective solution. The claims process was frustrating and lacked transparency. This is a stark contrast to the excellent service I've always received in their physical stores.

Unbelievably horrible customer service for online shopping @ COS. I visited their CAN (Canadian) EN website. Bought a dress and some jewellery. I had purchased the same dress in a different color two months prior in store at the Bloor St location. I was very happy with the dress so decided to buy another color (Only available online). The dress online was more expensive (around $75) online but I was OK with that. When I checked out I triple checked that it was not in US dollars. Nowhere in the checkout did it show US dollars anywhere. Only after the receipt was shared via email did it highlight US dollars. I was pretty mad at this very deceptive shopping experience. But that was just the beginning. I received an email from UPS yesterday telling my package was on the way and before the package would be released I would owe an additional $118 in Taxes and Duties. I assume that is because the package was coming from Europe - and then to US and then to Canada. Insane when I am shopping on the Canadian version of their website and NO where when checking out did it indicated US dollars, or duty or taxes on top of my purchase. I reached out their Customer Service email provided on their website (the Canadian verion) That email bounced back immediately and is not valid. So then I called their 1-855 number. It would not accept any calls from Canada. Then I called the Bloor St store and although the Manager there was supportive of my situation she could not assist and referred me to another US number. That representative insisted I did not have the right Website even though we spent 5 mintues reviewing the web address I was on. In fact there are two CAN versions of the International website. I still have no idea why/how. She then proceeded to give me a phone number to call for Canadian Customer Support. The number was not a Canadian number - it was 11 digits not 10. After a ridiculous conversation where I kept explaining it wasn't possibly a Canadian phone number I finally realized it was a European number. So a cost to me to call that number. I spoke to a representative there who told me I had to contact a Canadian rep, I explained that I was given the European Customer service Line by a US rep as there was no Canadian number. It went around in circles. The entire experience is incredibly ridiculous and it is stunning that they are getting away with it. If you are Canadian DO NOT shop online with COS. I would be wary of H&M as well.

noew sent to Consumer Affairs Victoria - C2025/07/008739
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to customerservice.au
Email to cos (typos fixed)
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Dear customerservice.au
I rang cos (I believe it was the Prarhan store or the melbourne elizabeth st store.
I spoke to Shaun and then Chrisian hen manager
I asked about what I believe is a fault in some cos woolen pants.
I shoke to Shaun, who I believe gave me illegal advice. His only response was to ask when I bought these pants and told me that the return policy was 30 days.
I then asked to speak to his manager, C***, and he gave me the correct advice.

I believe COS broke its obligations under the law through its employee/agent S***.

They didn't respond to emails I sent over 4 weeks ago, so I went to return a faulty item in store who was extremely rude. I then had to call for the item to be collected - this process also doesn't work, which I had to explain to the the Manager directions on what was required to ensure the item was collected - awful experience that is still not resolved. I asked for compensation for the experience - and was told I could get a measly 20% off my next order.

After leaving a very bad review of my online shopping experience i have felt compelled to amend this. COS has always been my favourite retailer, up until a year ago never had any problems . I always liked getting lost and found in their store in my London neck of woods and my occassional online shopping was always satisfying too. In the last year or so i found myself not being able to find suitable trousers size in the store ( i wonder if they've changed the measurements and sizes overall to suit and not offend those slightly over weight?)...i am now learning that i am tinier than i thought! Anyway ,after couple of very bad online shopping experiences ( long wait, size measurement changes and even lost in transit items) i ended up rather frustrated and even put off of shopping with COS . However, this bad experience have now been rectified to a significant point and mostly thanks to absolutely fantastic Customers service i had to reach for. Every and each person i spoke to was absolutelly brilliant. Never had to wait for more than 30 seconds on the phone,each and every person i had spoken to were very respectful,understanding ,patient and most importantly helpful. I genuinely hope COS overalll is on the up again (as i understand there's a big technical problem when ordering ,preparing items and delivering which is as i was promised worked on to improve) and as above mentioned this has been my most favourite clothing company ever. Fingers crossed they get back on track

I used to buy a lot of my clothes from Cos when I lived in Europe. Now back in Canada, I am infuriated that Cos regularly has sales that aren’t available to Canadian customers but are available to EU and USA consumers. Why???

After a week with a lost order - I ordered express with DHL, that works - and COS gave me a nice refund for my not receiving order and the problems around it - So not only bad stof here - but they must speed up for delivery - If I will return.
They don't have a good tracking system.

I bought a leather belt and wore it twice. The leather (if it can be called like that), is all gone. Really puts me off from bying again at COS. I feel sooooo ripped off. SHAME on this "BRAND".

Ingen vare modtaget efter 14 dage og elendig kundeservice.
Bestilte et smykke d. 5. april. I dag d. 22. april er varen stadig ikke modtaget. Har først talt med Bring (robot) som oplyser at varen er fejlsendt til Oslo, hvor den ligger til sagsbehandling i tolden og vil herefter blive returneret til Cos.
Taler herefter med kundeservice i Cos. Utydelig engelsktalende pige, som ikke er til meget hjælp. Det ender med at hun siger jeg får refunderet mit køb. Hun kan ikke fortælle om jeg modtager en bekræftelse på mail. Nu må jeg så se om jeg skal vente 14 dage på at få mine penge retur.

I ordered a pair of 8 from the US website because the Canadian website don't shipt to the Province of Quebec, used a reship service, paid for reshipping + customs fees. I wasn't stress about it because shoes at COS are true to size. They sent me a size 9 by mistake.
Than, they proceed to gaslight me stating that a 8 is a 9 or their website whatsover. They call you during the day instead of replying to your email which is really annoying when you work 9 to 5. They never offered a solution whatsover. I am loyal customer but this was the final straw.