COS Avaliações 155

COS cancels part of your order several days after you have paid for it, then they don't refund you. On 9 January I purchased 2 items. On 17 January I get a message to say my order is ready for collection, but the same message states 1 of my items has been cancelled and will be refunded. I get delivery for 1 item. As of 8 Feb no refund from them. They are hoping customers do not notice their scam. They are the only retailer that cancels part of an order several days after you have paid for it. Pure scammers!

I made a return but it's been over 10 days and I am yet to get any update. There's not many options to contact customer service, I used one via FB but no update from them either. I'll be opening a dispute to get money back and I'll never buy from them again.

Ho fatto un acquisto online ma l’articolo presenta il gancio di chiusura rotto e un buco sul fianco perché le cuciture sono tutte aperte. Dopo varie chiamate mi hanno fornito un’etichetta di reso dicendomi che avrebbe deciso il magazzino se rimborsarmi o meno. Sono passati 20 giorni, ho contattato il servizio clienti e mi è stato detto che non sanno rispondermi e che non avrò neanche il capo indietro.

I ordered online clothes from COS and requested express delivery. Since the regular postage couldn't deliver on time, they made the extra effort to use UPS for faster delivery and didn't charge me for the express shipping cost.It's impressive about the care of customers' needs.

Ottimo servizio clienti ma servizio di spedizione e resi troppo, troppo lenti.
Non è possibile aspettare 3/4 giorni prima che la merce sia spedita tutte le volte.
Andrebbe poi migliorato il sito online che non permette di verificare in tempo reale lo stato dei resi.

PS: è inutile che scrivete la taglia che indossa il modello se non specificate quanto è alto....

Trying to return things bought online is a nightmare! If they get registered in Klarna or not appears to be at random (50% of my purchases haven't). Then when trying to arrange a refund, you get shuttled between cos and klarna to resolve, each say the other party is to blame. First time, Klarna ended up with £55 of mine that there's no way of getting back as the purchase isn't registered to my account. Second time, I've tried to resolve this problem before sending the goods and Klarna have said that I didn't accept some T&C's (which I don't remember being prompted to do) so I can't retrospectively get the order logged!!

Totally unacceptable from both parties. Beware!

I used to love shopping in store in Cos. Was always a great choice of clothing, fantastic customer service etc. For over 10 years I have shopped in Cos and most seasons shop there to replenish my wardrobe with basics and staple items.

In recent months it has gone so downhill. A prerequisite of working in Cos (especially Canary Wharf) is to look miserable, ignore customers, offer no pleasantries and do the absolute minimum when it comes to customer service. The staff offer absolutely nothing to the people shopping in there.

It has got so bad that after I went in to Cos this week to purchase some of their new range I put everything back that I was going to buy and walked out. I went online and shopped with another company instead. I thought maybe it’s just me but after speaking to colleagues it seems to be how it is now and we all have given up with the brand.

I have been shopping with Cos for over ten years and ordering consistently online for the last four years. I have always received an excellent service and fast service. BUT in the past few months the service has deteriorated massively. I never thought I'd be giving Cos a one star rating. Here's why. After placing an order it is taking several days before it is even shipped. This is nothing to do with the courier company which is what Cos customer service want you to believe. Communication via email has declined with little or no updates about orders and refunds. Returns are not being acknowledged and I'm having to chase for a refund each time but have to wait 14 days before they process it even though I know it has reached their warehouse. Since closing their UK based customer service centre in December 2024 (H&M owned) the quality of customer service is now appalling. They just keep fobbing you off with generic comments and answers and don't resolve the issue. I elect to complete a survey at the end of the calls but if the outcome of your call is not positive they cut you off not giving you the chance to complete your feedback. This review is based on 7 Cos orders and approximately 12 interactions with customer services since December 2024.

Jasmin make my shopping in COS wonderful. She is helpful and friendly. She also all the way to get my size. Thank you Jasmin.

Bloody awful customer service and they cut you off before you can complete the customer survey so I thought I'd share it here!

Computer says no!

Ca. 1,5-2 ugers leveringstid, kan jeg leve med. Men fik i dag leveret snusket kjole, fyldt med støv, øjensynligt slæbt på et støvet gulv. Den var desuden ompakket i en laset plastikpose; hvad sker der hos COS?
Helt igennem dårligt helhedsindtryk.

Bestilte varer på Cos outlet før jul- betalte -sikker på at siden var trygg- har handlet mye på Cos! Da jeg etter en stund sjekket med banken gikk pengene til Gomez Fashion LLC - De. Og med transportselskap 17track- de sendte beskjed etter en stund at varene var levert på adressen- det er ikke riktig - Jeg har prøvd å komme i kontakte med Cos men de sier at det ikke er deres side.. jeg har også sendt mail til ar andre aktørene- men ikke noe svar fra noen- .og det er vanskelig å komme i kontakt med Cos også - de har en håpløs chat som bare gjentar seg selv . Det er merkelig at Cos ikke tar tak i dette- så selv tilsynelatende store kjente siter er ikke trygge!

Not sure how it’s possible to be the second caller in the queue for a whopping 10 minutes and then spent an additional 6 with no resolution but being hung up on. But Cos are absolute cowboys as others have mentioned.

I’ve been waiting a week and my order still hasn’t shipped, I tried to login, it won’t let me even though my password hasn’t changed, used the ‘forgotten password’ link and no email to reset it. Customer service won’t cancel the order and can’t help me access the account. So I suppose I’m left waiting on the never never to refuse delivery which they’ll then charge me £4 EVEN THOUGH they are the ones who delayed my order.

Painful. Shop elsewhere.

The worse company I’ve ever had the misfortune of dealing. Utterly useless, gives misinformation.Also the quality has seriously declined in recent months. Will never buy from them again.

Lo scorso gennaio ho acquistato una serie di articoli, abbigliamento e accessori, su un sito che si presentava come partner di COS, dopo un anno non ho ricevuto né la merce né un rimborso, nonostante oltre 20 email di reclamo.

Never buy their items online because of their ridiculously long return/refund policy.
1. The online purchase process is tedious, not simple, keeps asking codes, etc.
2. Took me a while to figure how to return the item. Again absolutely not user friendly process.
3. It takes 14 days (!!!) to review your returned item!
4. No acknowledgement, any notification from COS that they received my return. I had to call them twice to hear that 14 days has not passed yet!
4. It has been 2 weeks, still have not heard a word from COS!
I have never been across such a ridiculous return policy and process.
You are turning away your customers, COS ...

Yet again item arrived,eventually in a poor state. Creased everywhere and in places where there shouldn't be. This was a wool dress so took extra care to iron out the creasing. Due to experiencing this issue before I contacted COS before the last purchase to seek assurance this would not happen again. They said it wouldnt. It's such a shame that COS fail to take care over their garments before posting out.

I've had a number of issues with COS this week and the customer service is the worst I've come across across any sector or industry in years. Firstly, you aren't able to use gift cards online but they don't stock the smaller sizes in store so if you have a gift card that you want to use but can't buy the instore sizes then your screwed and the customer service was TERRIBLE. The agent sounded like a moody teenager.

All round TERRIBLE experience.

Other than instore they are lovely.

I literally don't leave reviews, don't think I've ever done a trust pilot but this experience warrants a review.

Ho pensato per giorni a se effettuare l’ordine o meno a causa di tutte le recensioni negative. Alla fine ho voluto comunque ordinare un maglione perché purtroppo non ho un negozio COS vicino nè conosco dei rivenditori. L’ordine è stato spedito dopo un paio di giorni, e mi è arrivato con Poste italiane entro una settimana totale da quando ho effettuato l’ordine.
Acquisteró anche in futuro e se dovessi avere problemi aggiorneró la recensione, ma per ora è andato tutto benissimo!

If it would be possible, I would give zero stars. Terrible shop terrible service. I made a mistake not trusting the rating here. They did not hand over my order after 4 working days and keep lying that it is on the way. When I was inquiring about my order, their stupid chat agent Jens ended the chat without asking me if my problem is solved, if I have other questions or anything he just ended the chat! Terrible shopping experience