Like others received samples, requested a price for 2 cushion backs and 2 seats covers for a Next furniture that has been in production for 12 years so pretty standard. Received a call askin... Ver mais
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Veja o que dizem as avaliações
Received samples and sent measurements as requested then just silence, no calls answered/returned, no email reply. What a weird company! I'll go somewhere else where they actually want my custom and d... Ver mais
A empresa respondeu
I used this company to make a new cover for a large living room chair. The new one they made actually fits better than the original cover, certainly after that one was put through industrial was... Ver mais
Utterly useless and a complete waste of time. Requested samples on numerous occasions and eventually they arrived. I asked to speak to someone who I was told was on another call but she then said s... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
The online specialists in luxury sofa covers. Here at Cover My Furniture, we're on a mission to make you relove your furniture. In 4 simple steps, we take your tired, worn out sofa covers, template them, and send new, bespoke covers back to you in any of our 120 fabrics. It's eco-friendly, cheaper than a new suite, and saves you wandering endlessly around the shops.
Informações de contato
Brookhouse Mill, Old Lancaster Lane, PR1 7PZ, Preston, Reino Unido
- hello@covermyfurniture.com
- covermyfurniture.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Caravan cushion covers
We bought a new caravan and had no choice on the seating, it was like 'false leather' which in the heat means that you stick to them. I have used 'cover my furniture' before so I contacted them. My big issue was that we live in Europe so obviously no one could come and measure our cushions. We have been in constant communication with Tanya, we measured our cushions, paid and waited. They came to our daughters house while we were in the UK and we brought them home. Having fitted them they are beautiful, we are so pleased. Lovely, helpful staff, beautiful workmanship, would recommend them to everyone.
Chris Kettle
Luxembourg
Terrific cover; terrific service
Terrific service. Very communicative. Very helpful with material, shade etc. Kept informed of progress. Cover arrived in wonderful box (with resewn old cover too!). Fitted like a glove and looks lovely.

Resposta da Cover My Furniture
Fabulous covers and excellent service
My problem was 3 Tetrad sofas that are all 15 to 20 years old and 4 cats who had reduced them to rather more shabby than chic! Desparate not to add to landfill and, having decided that recovering them was beyond my skills, I started to look around. I found Cover my Furniture quite quickly but, it took me many months to decide to take the plunge and to chose the fabric from the many options. Once I had decided, however, and got in touch with Tanya, the process could not have been more straightforward, even with a special request that I had. As other reviewers have said, customer service is exceptional. My covers have arrived today (earlier than I thought) and, I am thrilled. They really have made my sofas look like new and, being able to order throws in the same material to protect them from the cats is a great idea. The quality of the material is much better than my original covers - here's to another 20 years of use!

Resposta da Cover My Furniture
I don't think I have ever received such…
I don't think I have ever received such efficient service, and ending with a quality product. Prompt replies, detailed answers to specific questions, immediate dispatch of samples, and the final order completed and received in half the time they allowed for. If other companies, large and small, could follow the example of 'Cover', we would be leading the world!!

Resposta da Cover My Furniture
Great customer service
Great service received from Cover my Furniture when we got some replacement cushion covers made for our sofa. Super quality and fit is perfect. Most impressive was how the company dealt with a slight mistake in fulfilling our order - new covers were made and dispatched in just a couple of days without any quibble. Many larger companies could take note of this great customer service.

Resposta da Cover My Furniture

Resposta da Cover My Furniture
Excellent service from start to finish
Excellent service from start to finish. I had a couple of questions once I had ordered and these were answered quickly. Fab workmanship of the covers and very pleased with them, I may even order a second set. Great environmentally friendly packaging to!!

Resposta da Cover My Furniture
Transformation
We are delighted with the new covers which have transformed a good but very tired Multiyork chair and two sofas.
The fit and quality are excellent and the customer service could not have been better.

Resposta da Cover My Furniture
History repeating itself.…
The firm had my photos and measurements for the same chairs covered by them ten years ago. Impressive. Very pleased with service and quality of product. History repeating itself.

Resposta da Cover My Furniture
Excellent service
Excellent service. Communication was first rate. I am very pleased with the quality and finish of the covers. The only downside is that the covers were despatched without checking that there was anyone at home to receive them. As I had ordered inserts for a settee and 2 chairs, as well as covers, it was an extremely large order. This meant that it was outside my front door for 3 days until I came home. Not ideal.

Resposta da Cover My Furniture
To job!
Excellent service, quality product, good match to existing covers. Courteous and helpful team.

Resposta da Cover My Furniture
Wonderful customer service
Wonderful customer service, quality covers and made in the uk! What could be better? Nothing…..I e had the best service! Excellent!
Great covers
The covers are expensive in comparison with new furniture, however I am very pleased with my new covers my settees are 40 years old but now look like new, the covers are very well-made and high-quality and I would have no problem with recommending them
A pleasure to deal with
This company was a pleasure to deal with. They kept me well informed throughout, providing a personal service. Their instructions were clear and the product itself is fantastic. I'm really pleased with the result and thoroughly recommend them.

Resposta da Cover My Furniture
Very Very Very Pleased.
Very pleased with our sofa cushion cover. Well made and a great fit. Identical in design to our old, worn out sofa cover. Efficient and professional service. Very quick to respond to my questions. This is how Customer Services should be and a lot of companies could learn a few lessons from this company. Nothing but good things to say.

Resposta da Cover My Furniture
Excellent and professional service
Very pleased with our chair cover. Great fit. Efficient and professional service.

Resposta da Cover My Furniture
Just PUURRFECT in every way
Just PUURRFECT in every way! I have a much loved two seater sofa, the covers were past their best. From the start of my research process into whether to buy new or have covers made, dealing with Cover my Furniture was outstanding. Samples received quickly, expert advice over the phone by very friendly, non pushy staff who were knowledgeable too. Fantastic experience. Sending my old covers was easy. I used a local UPS pick up to send and collect my new covers. I fitted them last night. Was easy to do. The effect is a new sofa. I will be honest, I waited until I had a Bank Holiday Offer email which gave 25% off the final price, which for me, made it a much easier decision to do . ( lockdown = no employment for me). I would highly recommend this company to all my family and friends. Top Class excellent idea easy to do. Thank you.

Resposta da Cover My Furniture
A joy from start to finish!
A joy from start to finish!
We requested two sets of swatches before we decided on a pattern - what a choice. The ordering was very straightforward, and we posted everything off. We expected a long delay but the new covers were ready in a jiffy. And the result is amazing. Although the settees are 23 years old they now look and feel like new. It was been a very enjoyable process throughout. Thank you.

Resposta da Cover My Furniture
This service is fantastic
This service is fantastic. We were sent swatches to choose our fabric then sorted the whole thing out online. Communications were friendly and quick by email. Couriers picked up our old covers and delivered our new ones. Our sofa looks like new in a smart set of made to measure covers which, as a huge bonus, are washable!

Resposta da Cover My Furniture
Great products…
This was so easy to do helpful staff i was a bit unsure what the arm covers would be like but wanted to protect my new next sofa the covers fit perfect i ordered fabric swatches and colours are great the quality of fabric is excellent as good as actual sofa i would absolutely use this service again

Resposta da Cover My Furniture
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