I ordered 2 covers for our outdoor kitchen and I was impressed with the quality. They weren’t the cheapest, but definitely well worth the money. Arti went above and beyond to resolve an issue I had,... Ver mais
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Veja o que dizem as avaliações
After a shaky start regarding incorrect delivery address transfer and the need to repeat instructions, the item was safely delivered thanks to what was clearly personal intervention by Covers&all st... Ver mais
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Placed order 8th April, with delivery confirmed as 20th April. On 20th I chase as the status is still showing in production but deliver date 20th. Reply confirms my order has not been shipped as esti... Ver mais
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The covers we ordered arrived and fitted perfectly Arrived before time ,well packaged ,and left in a safe place. Would definitely recommend to anyone else.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Buy Online Outdoor Covers, Covers for Outdoor TVs, Fire Pits, Firewood, Custom BBQ Grill Covers at Covers And All. Free Shipping Also Available. Shop Now
Informações de contato
Estados Unidos
- coversandall.co.uk
4,1
Muito Bom
1 mil avaliações
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor customer ServiceOrdered goods- advised delivery 17-04
Ordered goods- advised delivery 17-04 - no delivery - no contact from company - chased up - unable to speak on phone just chat - told issue escallated and response in 24/48 hours - no response - chat again today 21-04 - told issue escalled again for response in 24/48 hours - well be advised
21 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hi Steve, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Poor customer service
Placed order 8th April, with delivery confirmed as 20th April. On 20th I chase as the status is still showing in production but deliver date 20th. Reply confirms my order has not been shipped as estimated delivery date could be now up to 9 business days!
I am in cancer treatment and this shade was supposed to allow me to sit in my garden safe from UV, now I’m left wondering if I will receive anything at all let alone when having read other people’s experiences.
20 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hello Kelvin, we are truly sorry to hear about your experience and sincerely apologize for the delay in your order, especially given your circumstances.
Please be assured that your order has now been shipped, and our team has shared the tracking details with you via email. As a gesture of apology for the inconvenience caused, we have also offered a partial refund.
We deeply regret the inconvenience and appreciate your patience. If you need any further assistance, please feel free to reach out—we are here to help.
Poor service and no item received or even shipped
Very poor service. I waited for my order but it didn’t arrived by the scheduled date. I reached out to customer service. Advised it would take 2-3 days. I waited another week and still no item and so contacted them again, same response and guess what another week passed and I reached out again. Same answer 2-3 days. Asked for a refund and advised not possible.
I am hoping that this review helps shed light on such a poor company and customer experience !
No item and no refund!
20 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hey Pamela! As per our records, your concern has been addressed via email and a credit has been offered. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Cover fits well and seems high quality…
Cover fits well and seems high quality and well made. Hartman recommended this company to me.
19 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hey EJ! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Chair covers.
The covers we ordered arrived and fitted perfectly
Arrived before time ,well packaged ,and left in a safe place. Would definitely recommend to anyone else.
14 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hey Nigel! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered 2 covers for our outdoor…
I ordered 2 covers for our outdoor kitchen and I was impressed with the quality. They weren’t the cheapest, but definitely well worth the money. Arti went above and beyond to resolve an issue I had, which was really appreciated. Highly recommend Covers&all, excellent customer service!
16 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hey Ania! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Call centre very noisy couldn’t here…
Call centre very noisy couldn’t here operated clear enough, did get sorted in the end , but I missed my deadline
2 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hi Dave, Thank you for your feedback. We regret the difficulty you faced due to the call clarity and the delay caused, even though the issue was resolved in the end. We will be sharing your feedback with the concerned team to review the call quality and make necessary improvements. Your feedback is valuable to us and will be considered to enhance our overall service experience.
Such a really good and helpful company
Such a really good and helpful company. I would definitely recommend their products and their bespoke attention to the products they sell.
15 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Dear Customer, Thank you so much for your kind words! We’re really glad to hear you had a positive experience and appreciated the attention to detail in our custom products.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again!
Made to size
Seems to be good quality , more durable than it feels as doesn’t feel that durable .
10 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hi Terence, Thank you for your feedback! We’re glad to hear you’re pleased with the quality.
We understand your initial impression of the material, but it’s designed to offer strong durability despite feeling lighter than expected. We appreciate you sharing your experience and hope it continues to perform well for you.
After a shaky start regarding incorrect…
After a shaky start regarding incorrect delivery address
transfer and the need to repeat instructions, the item was safely delivered thanks to what was clearly personal intervention by Covers&all staff.
I give 4star rating for their responses to the initial problem which was probably not of their making. Thankyou.
15 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hi Cheryl, Thank you for sharing your experience and for your thoughtful feedback.
We sincerely apologize for the initial challenges with the delivery address and any inconvenience caused. At the same time, we’re glad to hear that our team was able to step in and ensure your order was delivered safely.
Your recognition of our team’s efforts means a lot to us. We truly appreciate your understanding and your 4-star rating, and we’ll continue working to make every part of the experience as smooth as possible from start to finish.
Thank you again for your support!
Shoddy quality, minimal warranty.
Bought a custom cover in 2024 for £150. Zip became faulty a year later, now completely failed. Only offer a ridiculous 90 day guarantee. Would not use again.
11 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hi Gareth, We’re sorry to hear about your experience with the product. Please note that accessories such as zippers are covered under a 90-day warranty. As per your review, the order is over a year old, which falls outside the warranty period. However, we truly appreciate you sharing your feedback, and it will be taken into consideration as we continue to improve our product quality and policies.
Very disappointed
I placed my 2nd order with Coversandall as I was so very pleased with the previous one but this time it’s been a shambles from start to finish.
The covers were meant to be delivered in April 2nd as per the email. It is April 10th and so far I’ve been lied to on chat three times and two calls, saying it will be shipped in 24-48 hrs. Today I was told my order hasn’t even been made…… and will be shipped in 24 hrs. I do not hold my breath. I wanted to order again but am seriously reluctant.
Let’s see when I receive (if) my order.
10 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hey Galina! As per our records, your concern has been addressed via call and the credit has been offered. Your order will be shipped soon. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Issues resolved fully.
When we received the cushions that we ordered there were unfortunately some issues with staining and construction. We contacted the company, who responded quickly and resolved the issue with a full refund. The response from the team was excellent and demonstrates that they do care about providing a good service to their customers.
7 de abril de 2026
Avaliação não solicitada
Resposta de Covers&all
Hi Timothy, Thank you for your thoughtful feedback. We sincerely apologize once again for the issues you initially experienced, but we’re glad to hear that our team was able to respond promptly and resolve the matter to your satisfaction.
Your kind words about our service truly mean a lot to us. We remain committed to providing the best possible experience to our customers.
We appreciate your support and hope to have the opportunity to serve you again in the future.
Fast delivery fitted perfectly and my…
Fast delivery fitted perfectly and my old garden sofa looks new
27 de março de 2026
Avaliação não solicitada
Resposta de Covers&all
Hi Emma, Thank you for your wonderful feedback! We’re delighted to hear that the cover fit perfectly and gave your garden sofa a refreshed look.
It’s great to know you were happy with the quick delivery as well. We truly appreciate your support and look forward to serving you again.
Wish I’d read the reviews first 🤦🏻♂️
Wish I’d read the reviews first!
Ordered 2 gazebo side walls. Item arrived well packaged and looks good quality, however the grommets to hang the wall are all over the place. Ordered 45cm apart and got the following distances between grommets (cm)… 29, 30, 43, 43, 41, 44, 43 contacted them and sent video as requested, answer came back that they “appear to be placed as per our standard production process”… joke! And not a funny one!! 🤬
10 de março de 2026
Avaliação não solicitada
Resposta de Covers&all
HI Simon, thank you for bringing this to our attention. We’re sorry to hear about your experience, and the matter has been escalated to the relevant team for review. Our team will be reaching out to you to assist further and help resolve the issue.
Don't waste your money
Don't waste your money, i ordered a large bag to keep my garden furniture cushions dry and mildew free as was described on the website ..... I now have soaking wet cushions full of mildew
4 de março de 2026
Avaliação não solicitada
Resposta de Covers&all
Hello Kelly, we sincerely apologize for the inconvenience caused to you. Our team has reached out to you via email to verify the details. We are currently awaiting your response to provide further assistance.
Disorganised and dishonest company
Custom made kayak cover ordered, incorrect size received. Checked after 2 days, kayak wet underneath the cover. Have emailed with complaint requesting full refund with accompanying photographs of wet kayak and rain on inside of the cover. The warranty and policy are clear on the website, which I have followed. No response to date. Would not recommend buying from this company.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Covers&all
Hello Laura, we sincerely apologize for the inconvenience caused to you. Our team has reached out to you for more details. We are currently awaiting your response to provide further assistance.
appalling customer service
appalling customer service. I have been trying to cancel an order for 4 days now. They have taken part of the money from my account and wanted more because I made an error in size, which is fine but I decided the price was too much. I got cut off on 2 phone calls couldn't understand what they were saying. The reply on the line was delayed by several seconds too. Still waiting for them to ring back or email. Very disappointed. Will be taking matters further.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Covers&all
Hi Vanessa, we’re truly sorry for your experience. We’d like to inform you that a suitable resolution has already been provided by our team via email. If you need any further assistance or have additional questions, please feel free to reach out—we’re always here to help.
Good quality cover but poor fit & functionality
Good quality cover, delivered in good time but the cover doesn’t have a drawstring all around the bottom as I had expected only a short run at either end which means the cover continually blows off the furniture - happy to add a photo if that helps? The cover has also been made a lot bigger than the measurements I gave so there is a lot of additional fabric, not the neat fit I anticipated. Overall I am happy with the quality & the company but disappointed with the fit & functionality.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Covers&all
Hi, thank you for your feedback. We’re sorry to hear the cover didn’t meet your expectations in terms of fitting. Please email us your order ID along with the issue details at reviews@groupbayport.com, and our team will review your case and assist you further.
Wrong thickness of fabric supplied
Ordered a 24oz thick tarpaulin, received a 12oz thick tarpaulin. They accepted their website had the wrong specifications, but after 25 emails, have been unable to get a refund.
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"This has been escalated within the company"..... I've had that reply a few times now and it means nothing
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Covers&all
Hi Stephen, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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