Cozy N Safe Avaliações 

122
O TrustScore é 3.5 de um total de 5

3,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Car seat snapped in half with minimal force whilst trying to remove it from the car. Took weeks to get a response from the company who eventually collected it to review the damage. Again, weeks have... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered a Neo I-size booster seat from Cozy n Safe and it was delivered very quickly despite me living in a really rural area. The booster seat is exactly as it looked online and my child says it is... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great product had the car seat for a little while now absolutely brilliant and for a fair price even better to know they are British and made in Britain

Avaliado com 1 de um total de 5 estrelas

I placed an order for the Fuji I-size got a confirmation email for the order saying next day delivery I placed this order on the 29th of November 2025 it’s now the 4th December and I haven’t had any m... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja para Bebês

Escrito pela empresa

Cozy N Safe is a multi-award-winning British car seat manufacturer with our own manufacturing site and strong supply chain. Created in 2006 in the Midlands, in the heart of the UK by two business owners.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

122 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 70% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(122)

30 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Potentially unsafe seat?

Seat arrived within 24 hours from order, which was fantastic. 2nd car seat i have bought from cozy n safe and the seats are good.

However, this seat came and on unboxing, it appears the seat has loose sand / sediment inside it, you can hear it when you move the seat around. I have contacted them via email (twice) but no response and no other way to contact them, which isn't great. I just need to know why it sounds like that and is it a fault / dangerous etc.

So a week after purchase... not used the seat until confirmation from manufacturer but still waiting! Will return shortly if no response

4 de novembro de 2025
Avaliado com 1 de um total de 5 estrelas

Avoid - never received

We ordered a car seat for next day delivery. It didn't arrive. They responded they'd chase DHL to find out where it was. three days later, still nothing. We asked for a refund, and got it, but no offer to otherwise rectify or help. If next day delivery can't be fulfilled (or frankly, any delivery whatsoever), they shouldn't offer it. They blamed DHL (fair enough - DHL are abysmal), but they should hire a courier who can do the job. My contract is with Cozy N Safe, and they failed to supply me with anything. Safe yourself the time and order from someone else who can do the job

20 de outubro de 2025
Avaliação não solicitada
logotipo da Cozy N Safe

Resposta da Cozy N Safe

Thank you for your feedback.

We are very sorry to hear that your order did not arrive as expected and fully understand your frustration, especially after selecting next day delivery.

While the parcel was passed to the courier for delivery, we appreciate that this does not take away from the inconvenience caused to you as our customer. We apologise that the delivery was not completed and that the overall experience fell below the standard you expected.

We can confirm that your refund was processed once requested, however we are sorry that we were unable to resolve the delivery issue sooner. Your feedback regarding the courier service has been noted, and we will be reviewing this internally to help improve our delivery process moving forward.

We apologise again for the inconvenience caused.

Avaliado com 5 de um total de 5 estrelas

Lightweight

Lightweight, easy to fit into the car. Simple instructions (ideal for nanas who aren't good at things like that). I bought 2 the same, so no fighting over who sits where

29 de setembro de 2025
Avaliado com 1 de um total de 5 estrelas

I brought the 360 spin car seat and I…

I brought the 360 spin car seat and I wish I hadn't.. the straps constantly are getting twisted around the back and stuck, they become loose when my child is sitting in it and is able to get free also after taking the inserts out there is very little padding in the seat. I have sent it off to the company for inspection but they sent it back to me saying there is no fault? I have sent a dozen emails requesting a full refund as it is unfit for purpose I had brought it in beginning of April so I was well within my right to get a refund they are ignoring my emails now so I am taking legal action. Don't buy from this company!!

3 de abril de 2025
Avaliação não solicitada
logotipo da Cozy N Safe

Resposta da Cozy N Safe

Thank you for your feedback.

We are sorry to hear that you remain unhappy with your car seat and that you feel your concerns have not been resolved.

As part of the process, the seat was returned to us for inspection and our team found no manufacturing fault with the product at the time of review. However, we do understand that you still have concerns regarding the harness and comfort of the seat, and we are sorry for the frustration this has caused.

Child safety is extremely important to us, and we take all concerns of this nature seriously. If you would like us to review the matter further, please contact our customer services team again with your order details and any additional photographs or videos showing the issue, and we will be happy to look into this again.

We apologise if you feel communication has fallen below the standard expected, and your feedback will be reviewed internally.

Avaliado com 5 de um total de 5 estrelas

Fabulous for the money

The instructions weren’t the best so I tried to Google how to fit the seat.
No videos available on this particular one…
CozyNSafe Logan…
Managed to fit it with instructions from the manual provided & the online download one (both are different, would you believe).
Not sure I’ve fitted it 100% correctly but the seat is lovely, looks comfy & it’s great value for money.
Wish it had a recline option on it. Maybe I’ve chosen the wrong seat all together because my baby has just gone 2 & it seems a bit too big & advanced for her.
5 stars because I can’t fault anything about it, it’s perfect!

9 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great

I don’t use Amazon, so was delighted to see that the car seat I wanted had free next day delivery from the Cozy N Safe website itself.
The car seat arrived on time and the product itself is good quality and easy to set up/install. I like that it’s Isofix compatible as lots of car seats for older children are only seat belt attached which I wasn’t happy with.
My little one especially loved the cup holder!

2 de junho de 2025
Avaliado com 2 de um total de 5 estrelas

Unfortunately I have to give this a low…

Unfortunately I have to give this a low score. I have sent you 2 emails about the lack of padding in this seat and I haven't had any replies.

On the surface it's a good value for money seat with isafe and R129. It does everything I needed in a seat for my circumstances. The 360 swivel is great as I have a 3 door car so need to be able to turn the seat around. It's a sturdy and safe feeling seat.

However I need to take out the infant insert for my granddaughter and the padding left in the chair was awful. Next to no padding between the child and the shell.

I emailed you about this but you haven't bothered to respond to either of my emails. This was disappointing as I expected better for a British company.

Should I get a satisfactory response and solution to the padding issue I would be happy to review this seat higher as otherwise it meets my needs.

7 de abril de 2025

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais