Car seat snapped in half with minimal force whilst trying to remove it from the car. Took weeks to get a response from the company who eventually collected it to review the damage. Again, weeks have... Ver mais
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Veja o que dizem as avaliações
I ordered a Neo I-size booster seat from Cozy n Safe and it was delivered very quickly despite me living in a really rural area. The booster seat is exactly as it looked online and my child says it is... Ver mais
Great product had the car seat for a little while now absolutely brilliant and for a fair price even better to know they are British and made in Britain
I placed an order for the Fuji I-size got a confirmation email for the order saying next day delivery I placed this order on the 29th of November 2025 it’s now the 4th December and I haven’t had any m... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Cozy N Safe is a multi-award-winning British car seat manufacturer with our own manufacturing site and strong supply chain. Created in 2006 in the Midlands, in the heart of the UK by two business owners.
Informações de contato
136 oxford street, WV14 7DP, Bilston, Reino Unido
- +44 (0) 1902 494 905
- enq@cozynsafe.com
- cozynsafe.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 70% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Potentially unsafe seat?
Seat arrived within 24 hours from order, which was fantastic. 2nd car seat i have bought from cozy n safe and the seats are good.
However, this seat came and on unboxing, it appears the seat has loose sand / sediment inside it, you can hear it when you move the seat around. I have contacted them via email (twice) but no response and no other way to contact them, which isn't great. I just need to know why it sounds like that and is it a fault / dangerous etc.
So a week after purchase... not used the seat until confirmation from manufacturer but still waiting! Will return shortly if no response
Avoid - never received
We ordered a car seat for next day delivery. It didn't arrive. They responded they'd chase DHL to find out where it was. three days later, still nothing. We asked for a refund, and got it, but no offer to otherwise rectify or help. If next day delivery can't be fulfilled (or frankly, any delivery whatsoever), they shouldn't offer it. They blamed DHL (fair enough - DHL are abysmal), but they should hire a courier who can do the job. My contract is with Cozy N Safe, and they failed to supply me with anything. Safe yourself the time and order from someone else who can do the job

Resposta da Cozy N Safe
Lightweight
Lightweight, easy to fit into the car. Simple instructions (ideal for nanas who aren't good at things like that). I bought 2 the same, so no fighting over who sits where
Just great
Just great from.order to.delivery
Brill information easy websight to order.
I brought the 360 spin car seat and I…
I brought the 360 spin car seat and I wish I hadn't.. the straps constantly are getting twisted around the back and stuck, they become loose when my child is sitting in it and is able to get free also after taking the inserts out there is very little padding in the seat. I have sent it off to the company for inspection but they sent it back to me saying there is no fault? I have sent a dozen emails requesting a full refund as it is unfit for purpose I had brought it in beginning of April so I was well within my right to get a refund they are ignoring my emails now so I am taking legal action. Don't buy from this company!!

Resposta da Cozy N Safe
Good fast service and the item is I…
Good fast service and the item is I bought is excellent
I'm so happy with my purchase
I'm so happy with my purchase, it was really easy to install, looks really smart and comfy and a reasonable price!!!!
The car seat arrived promptly and was…
The car seat arrived promptly and was very easy to fit into the car. My granddaughter loves it
Excellent service and prompt delivery…
Excellent service and prompt delivery service 👍
I’ve been unable to install he car seat…
I’ve been unable to install he car seat as the instructions aren’t clear, I’ve asked the company to give advice but no response
Great product looks good kid loves it…
Great product looks good kid loves it and easy to install
Good product and free fast delivery.
Fabulous for the money
The instructions weren’t the best so I tried to Google how to fit the seat.
No videos available on this particular one…
CozyNSafe Logan…
Managed to fit it with instructions from the manual provided & the online download one (both are different, would you believe).
Not sure I’ve fitted it 100% correctly but the seat is lovely, looks comfy & it’s great value for money.
Wish it had a recline option on it. Maybe I’ve chosen the wrong seat all together because my baby has just gone 2 & it seems a bit too big & advanced for her.
5 stars because I can’t fault anything about it, it’s perfect!
Great
I don’t use Amazon, so was delighted to see that the car seat I wanted had free next day delivery from the Cozy N Safe website itself.
The car seat arrived on time and the product itself is good quality and easy to set up/install. I like that it’s Isofix compatible as lots of car seats for older children are only seat belt attached which I wasn’t happy with.
My little one especially loved the cup holder!
Unfortunately I have to give this a low…
Unfortunately I have to give this a low score. I have sent you 2 emails about the lack of padding in this seat and I haven't had any replies.
On the surface it's a good value for money seat with isafe and R129. It does everything I needed in a seat for my circumstances. The 360 swivel is great as I have a 3 door car so need to be able to turn the seat around. It's a sturdy and safe feeling seat.
However I need to take out the infant insert for my granddaughter and the padding left in the chair was awful. Next to no padding between the child and the shell.
I emailed you about this but you haven't bothered to respond to either of my emails. This was disappointing as I expected better for a British company.
Should I get a satisfactory response and solution to the padding issue I would be happy to review this seat higher as otherwise it meets my needs.
Great customer service
Great communication- actually answer the phone and very knowledgeable on products! Very happy with my new cozy n safe car seat :)
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