Ordering on the website was easy. Finding what I needed was done quickly. Delivery was quick and efficient. Ordered on a Friday and it arrived on either the following Monday or Tuesday.
A empresa respondeu
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Veja o que dizem as avaliações
Dina at CPAP Victoria, Bentleigh outlet was most helpful in assisting me with the selection of my device. I am really pleased with my choice of CPAP machine.
A empresa respondeu
After many years using a Phillips AutoSet CPAP it was time to try a new option. The team at CPAP Victoria made my shopping experience very pleasant and easy and The specials package also provided a fr... Ver mais
A empresa respondeu
Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Equipamentos médicos
- Serviços médicos municipais
- Loja de Artigos Hospitalares
- Clínica do sono
Escrito pela empresa
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Informações de contato
Victoria, Austrália
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Disappointed with the inflexible…
Disappointed with the inflexible pricing policies here. I came in looking to buy a ResMed AirFit N30i mask and requested a price match for an identical, in-stock option advertised by an Australian competitor for $154. Management completely refused to match the price. While the physical storefront is fine, their 'Price Match' marketing is highly misleading for local walk-in patients who need essential sleep equipment. Instead, I drove a short distance to another local retailer who happily price-matched the mask with zero hassle. I will be taking my business elsewhere from now on to retailers who actually honour competitive pricing
20 de julho de 2026
Avaliação não solicitada
Easy transaction and free delivery…
Easy transaction and free delivery makes a big difference
6 de agosto de 2026
GREAT SERVICE.
3 de agosto de 2026
The perfect fit should have been using…
The perfect fit should have been using it for years
6 de agosto de 2026
What's not great about your service &…
What's not great about your service & produce
3 de agosto de 2026
My online purchase error refunded by CPAP Victoria
I mistakenly purchased online a 6-pack of HumidX for the incorrect Resmed CPAP machine. I only realised when the package arrived (in just 2 days) and I opened the first sachet. CPAP Victoria agreed to refund the equivalent of 5 individual sachets, and they did that within a few days of the return package getting to them. Great service by Ruby. Thank you
4 de agosto de 2026
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Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re so pleased to hear your order arrived promptly. We really appreciate your support and hope everything is working well for you. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Resposta da CPAP Victoria
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that the replacement cushion hasn’t felt as comfortable as your original one.
The design of this cushion has not changed since your previous purchase, however we completely understand that a new cushion can sometimes feel a little different or firmer at first and may take some time to settle in and become more comfortable with use.
If you’re continuing to find it uncomfortable or it’s affecting your sleep, please don’t hesitate to book an appointment with our team. We’d be more than happy to have a look at the fit with you, make any adjustments where possible, and help ensure you’re getting the most comfortable and restful night’s sleep possible.
Thank you again for your feedback, and we hope we can help improve your experience.
Kind regards,
The CPAP Victoria Team
ease of ordering and payment
ease of ordering and payment. Quick response in sending out the order.
30 de julho de 2026
Resposta da CPAP Victoria
Hello,
Thank you so much for your feedback! We’re so pleased to hear that you found the ordering and payment process easy and that your order was sent out promptly. We really appreciate your support and your kind words, and we hope to assist you again in the future!
Kind regards,
The CPAP Victoria Team
I have not received my order I'm in…
I have not received my order I'm in urgent need please rectify .
27 de julho de 2026
Resposta da CPAP Victoria
Hey,
Thank you for bringing this to our attention, and we’re very sorry for the worry and frustration caused while you were urgently waiting for your order.
At the time this review was left, your parcel was awaiting collection at the Post Office. We have since checked the tracking and are pleased to see that your cushions have now been safely collected and received and that this issue has been resolved.
We completely understand how important it is to receive your CPAP supplies when you need them and we sincerely appreciate your patience throughout this process. If you ever have any concerns with an order in the future, please don’t hesitate to call or email our team, we’ll always be more than happy to look into it and assist wherever we can.
Kind regards,
The CPAP Victoria Team
helpful; quick delivery
very quick delivery; staff were very helpful correcting a mistake I made with my order
28 de julho de 2026
Resposta da CPAP Victoria
Hi,
Thank you so much for your kind feedback! We’re so pleased to hear your order arrived quickly and that our team was able to help correct the mistake with your order. We really appreciate your kind words and your support. Thank you again for choosing CPAP Victoria, and please don’t hesitate to reach out if we can ever assist you with anything else.
Best regards,
The CPAP Victoria Team
The service was exceptional
The service was exceptional. From phone calls, emails explaining how to access information required, to the rapid delivery.
28 de julho de 2026
Resposta da CPAP Victoria
Hi there,
Thank you so much for your thoughtful feedback! We’re thrilled to hear you had such a positive experience with our team, from the phone calls and emails through to the delivery of your order. We really appreciate you taking the time to share this and we’re so glad we could make the process as smooth and helpful as possible. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Fast delivery!!
27 de julho de 2026
Resposta da CPAP Victoria
Hello,
Thank you so much for your kind feedback! We’re so pleased to hear your order arrived quickly and that you were happy with the delivery. We really appreciate your support and hope to assist you again in the future!
Best regards,
The CPAP Victoria Team
Dina at CPAP Victoria
Dina at CPAP Victoria, Bentleigh outlet was most helpful in assisting me with the selection of my device. I am really pleased with my choice of CPAP machine.
25 de julho de 2026
Resposta da CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re so pleased to hear that Vedina at our Bentleigh clinic was able to make the process of choosing your CPAP device easier and more comfortable.
It’s wonderful to know that you’re happy with your new machine, and we really appreciate you taking the time to share your experience. We’ll be sure to pass your kind words on to Vedina and the Bentleigh team. Thank you again for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Ordering on the website was easy
Ordering on the website was easy. Finding what I needed was done quickly. Delivery was quick and efficient. Ordered on a Friday and it arrived on either the following Monday or Tuesday.
24 de julho de 2026
Resposta da CPAP Victoria
Hi there,
Thank you so much for your kind feedback! We’re so pleased to hear that you found our website easy to use, were able to find what you needed quickly and that your order arrived so promptly.
We really appreciate you choosing CPAP Victoria and taking the time to share your experience with us. We hope we can assist you again whenever you need us!
Best regards,
The CPAP Victoria Team
Promptly received my new mask
Promptly received my new mask. All very easy and would recommend the service.
23 de julho de 2026
Resposta da CPAP Victoria
Hello,
Thank you so much for your thoughtful feedback! We’re so pleased to hear your new mask arrived promptly and that the whole process was easy and hassle-free. We really appreciate your recommendation and your support of CPAP Victoria. It means a lot to our team, and we’re always here if you need any help in the future.
Kind regards,
The CPAP Victoria Team
Awesome and hassle free to deal with
Awesome and hassle free to deal with, ultra quick shipping. Would highly recommend this company for any items needed.
23 de julho de 2026
Resposta da CPAP Victoria
Hi,
Thank you so much for your thoughtful feedback! We’re so pleased to hear that you found the whole experience hassle-free and that your order arrived so quickly. We truly appreciate your recommendation and your support of CPAP Victoria. It means a lot to our team, and we look forward to helping you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Easy to find what I wanted
Easy to find what I wanted. Super quick turnaround, order arrived in a few days ( I live in rural NSW!)
23 de julho de 2026
Resposta da CPAP Victoria
Hi there,
Thank you so much for your kind feedback! We’re so pleased to hear you found it easy to find exactly what you needed and that your order arrived so quickly, especially all the way to rural NSW.
We really appreciate you choosing CPAP Victoria and taking the time to leave us a 5-star review. We hope to assist you again in the future!
Best regards,
The CPAP Victoria Team
Resposta da CPAP Victoria
Hello,
Thank you so much for the lovely 5-star review! We’re so glad to hear you had a great experience with our team. We really appreciate your support and kind feedback, and we look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
always find your service prompt
always find your service prompt and are my go to for all my accessories
23 de julho de 2026
Resposta da CPAP Victoria
Hi,
Thank you so much for your kind feedback and continued support! We’re so pleased to hear that you’ve consistently found our service prompt and reliable. It means a lot to us to be your go-to for your CPAP accessories and we truly appreciate you choosing CPAP Victoria. We look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
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