After many years using a Phillips AutoSet CPAP it was time to try a new option. The team at CPAP Victoria made my shopping experience very pleasant and easy and The specials package also provided a fr... Ver mais
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Veja o que dizem as avaliações
Experience good. Minor glitch at start because your website indicated items found in a mask “starter pack”which apparently is no longer available for purchase. Once this was resolved, the order was pr... Ver mais
Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... Ver mais
Vanessa was so helpful after being provided with frustrating/conflicting information from other CPAP sites and the directing Hospital. She sorted everything out straight away and went over and above,... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Equipamentos médicos
- Serviços médicos municipais
- Loja de Artigos Hospitalares
- Clínica do sono
Escrito pela empresa
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Informações de contato
Victoria, Austrália
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Excelente
3 mil avaliações
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Could have a much more comfortable bed.
Could have a much more comfortable bed.
The whole point of a sleep study is to get a good nights rest.
This doesn’t happen in the pokey little bed supplied
14 de abril de 2026
Resposta da CPAP Victoria
Hi there,
Thank you for your review and for sharing your feedback, we truly appreciate it.
We’re sorry to hear that your sleep study experience was uncomfortable, as we understand how important a good night’s rest is during that process. We’d just like to clarify that our company provides support after a sleep study has been completed, helping patients begin and manage their CPAP therapy. Unfortunately, we don’t have any involvement in how sleep studies are conducted, including the beds or facilities used.
We recommend reaching out directly to the clinic or provider where your sleep study was completed, as they would be best placed to address your concerns and take your feedback on board.
We appreciate your understanding, and we’re always here to support you with your CPAP journey moving forward.
Kind regards,
The CPAP Victoria Team
It was great and easy
17 de abril de 2026
Resposta da CPAP Victoria
Hi there,
Thank you so much for your 5-star review!
We’re so glad to hear the process was great and easy for you, that’s exactly what we aim for 😊
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Resposta da CPAP Victoria
Hi,
Thank you so much for your 5-star review!
We’re so glad to hear you’ve had another excellent experience with us, that truly means a lot 😊
We really appreciate your continued support and look forward to helping you again whenever you need!
Kind regards,
The CPAP Victoria Team
Resposta da CPAP Victoria
Hello,
Thank you so much for your 5-star review!
We’re really glad to hear you were happy with our prompt service and communication, that’s exactly what we strive for 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
I am genuinely impressed and deeply…
I am genuinely impressed and deeply appreciative of the exceptional customer experience provided by CPAP Victoria. Their consistent professionalism, attention to detail, and genuine care made every step of the process seamless and reassuring. It is rare to encounter service that not only meets expectations but so clearly exceeds them.
17 de abril de 2026
Resposta da CPAP Victoria
Hi there,
Thank you so much for your incredibly kind and thoughtful 5-star review!
We’re truly grateful for your words, it means a lot to know that our team’s care, attention to detail, and commitment to supporting our patients has made such a positive impact on your experience. Providing a seamless and reassuring journey is exactly what we strive for, so it’s wonderful to hear we’ve been able to exceed your expectations.
Your support genuinely means the world to us, and we look forward to continuing to assist you whenever you need 😊
Best regards,
The CPAP Victoria team
Resposta da CPAP Victoria
Hello,
Thank you for your feedback, we are sorry for the number of emails you’ve received.
We completely understand that it can feel like a bit much. We do send tracking updates at each stage so our patients can stay informed, easily track their parcel, and have peace of mind that it’s on its way and arrives safely.
That said, we truly appreciate you letting us know, and we’ll certainly take this on board. Thank you again for your understanding and for bringing this to our attention.
Warm regards,
The CPAP Victoria Team
Quick Transaction/Delivery
16 de abril de 2026
Resposta da CPAP Victoria
Hi,
Thank you so much for your 5-star review!
We’re so glad to hear your transaction and delivery were quick and smooth, that’s exactly what we aim for 😊
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Good service & good product
16 de abril de 2026
Resposta da CPAP Victoria
Hi there,
Thank you so much for your 5-star review!
We’re really glad to hear you’re happy with both the service and the product, that’s exactly what we aim for 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Service always excells
I have always ordered my replacement items through CPAP Victoria because from the very start they have been courteous, prompt and knowledgeable in their dealings with me.
13 de abril de 2026
Resposta da CPAP Victoria
Hi,
Thank you so much for your wonderful 5-star review!
We’re truly grateful for your continued support and so glad to hear that you’ve consistently had a positive experience with our team. Being courteous, prompt, and knowledgeable is exactly what we strive for, so your feedback really means a lot to us 😊
We look forward to continuing to support you with your therapy, please don’t hesitate to reach out if you ever need anything!
Best regards,
The CPAP Victoria Team
Resposta da CPAP Victoria
Hello,
Thank you so much for your 5-star review!
We’re so glad to hear your delivery was speedy, that’s exactly what we aim for 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Order arrived in excellent condition
Order arrived in excellent condition, due to the quality of the packaging. However postal time from order to receipt could be faster.
14 de abril de 2026
Resposta da CPAP Victoria
Hi there,
Thank you so much for your thoughtful review, we really appreciate you taking the time to share your feedback.
We’re so glad to hear your order arrived in excellent condition and that the packaging met your expectations. We completely understand your comments regarding delivery time, and we truly appreciate your patience. We always aim to have orders dispatched as quickly as possible so they reach our patients promptly, however there are times where unforeseen delays with Australia Post are unfortunately outside of our control.
Thank you again for your support, we genuinely value it and look forward to assisting you again in the future.
Kind regards,
The CPAP Victoria Team
we received a phone call to inform our…
we received a phone call to inform our order is fullfilled and available to click and collect at the Footscray branch only to arrive there and be told that one of the items (resmed powerbank charger) is out of stock
13 de abril de 2026
Resposta da CPAP Victoria
Hello,
We’re really sorry for the inconvenience and for the frustration caused.
After reviewing your order, we’re unable to see a ResMed power bank charger listed among the items purchased. That said, we definitely want to get this sorted for you as quickly as possible.
Could you please email us with a photo of the item you did not receive? Once we have that, we’ll investigate further and work to rectify the issue for you as soon as possible.
We appreciate your patience and understanding, and again, we sincerely apologise for the experience you had at our Footscray branch.
Warm regards,
The CPAP Victoria Team
Resposta da CPAP Victoria
Hi there,
Thank you so much for your 5-star review!
We’re so glad to hear you were happy with our fast service, that means a lot to us 😊
We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The CPAP Victoria Team
Fast delivery
13 de abril de 2026
Resposta da CPAP Victoria
Hi,
Thank you so much for your 5-star review!
We’re really glad to hear your order arrived quickly, that’s exactly what we aim for 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Communication
Communication, delivery and turn around time were prompt and efficient.
9 de abril de 2026
Resposta da CPAP Victoria
Hi,
Thank you so much for your kind review! We’re really glad to hear that you found our communication, delivery, and turnaround time prompt and efficient, that’s exactly the experience we aim to provide.
We truly appreciate your support and look forward to assisting you again in the future 😊
Kind regards,
The CPAP Victoria Team
Resposta da CPAP Victoria
Hello,
Thank you so much for your 5-star review!
We’re so glad to hear your order was easy to place and arrived on time, that’s exactly the experience we aim to provide 😊
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Always deliver what I pay for
7 de abril de 2026
Resposta da CPAP Victoria
Hi there,
Thank you so much for your 5-star review!
We’re really glad to hear you can rely on us to deliver exactly what you expect, that means a lot to our team 😊
We truly appreciate your continued support and look forward to helping you again whenever you need!
Kind regards,
The CPAP Victoria Team
Needed to cancel an order as no longer…
Needed to cancel an order as no longer needed item. No problem. Refund processed immediately.
9 de abril de 2026
Resposta da CPAP Victoria
Hi,
Thank you so much for your lovely 5-star review!
We’re really glad to hear the cancellation and refund process was smooth and hassle-free for you, that’s exactly how it should be 😊
We truly appreciate your support and hope to assist you again in the future if you ever need anything!
Best regards,
The CPAP Victoria Team
Resposta da CPAP Victoria
Hello,
Thank you so much for your 5-star review!
We’re so happy to hear you had a great experience with our customer service, that truly means a lot to us 😊
We really appreciate your support and look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
Resposta da CPAP Victoria
Hi there,
Thank you so much for your 5-star review!
We’re really glad to hear everything was quick and a positive experience for you, that’s exactly what we aim for 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
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