Care Quality CommissionAvaliações 

Contacted the CQC about the bad treatment my father received from his GP practice, which landed him in hospital in a serious condition, but they were not interested. They lied and told me they would contact the surgery and find out what was going on, and never did. They then kept saying there was nothing they could do, even though they got every GP practice to sign a 'Statement of Purpose' that Essex Way Surgery ignores. Even though the CQC supposedly investigates bad treatment, when I contacted them, they were not interested.

In January 2026, I submitted a formal complaint to the CQC about my local hospital, detailing 16 separate issues that I personally witnessed during a 12‑day stay on one of their wards—issues that I believe put patients at serious risk.
Between November 2025 and January 2026, I sent three emails to the CQC, but none of them have been acknowledged or answered.
I also raised a complaint directly with the hospital, yet they too have ignored every email.
This lack of response from both the hospital and the regulatory body is exactly why poor patient care continues. Patients and their families are the only ones who seem to care, while the very organisations responsible for safety and accountability fail to act.

Absolutely shocking service , made numerous complaints in regards to a Neglectfull carehome but Didn't Trigger an investigation no idea why with thee Exctent of Neglect issues put forward.

Dreadful Government body with no conscience. My mother in law survived less than six weeks in a local care home with an outstanding rating. Despite reporting the failings of the GP practice and the care home to the CQC (and there were many, some more appalling than others), the CQC dragged their feet and passed our complaints to an ineffective social worker and local council “safeguarding” team, who were more intent on trying to cover things up rather than using their influence to prevent it happening again to other vulnerable people. The CQC were not interested in doing their job and the local safeguarding team have done their utmost to delay and prevent any kind of proper investigation into the joint failings of the privately owned care home and GP practice. It is now clear that our local CQC head is not interested in improving things for the most vulnerable in our community, in fact instead of being impartial our local CQC are happy to be photographed for social media purposes promoting the care home. It is clear that the complaints process and the CQC along with their ratings are not to be trusted and they need to be thoroughly investigated themselves and replaced. It is shocking the amount of public money that is wasted on these people.

Our mother was resident in a care home in 2022 and was neglected and treated so badly by the care home and the GP practice associated to the care home such that she sustained rapid weight loss and a sacrum injury over a period of 5 weeks before being transferred to hospital where she died within a couple of days.
The care home in question was ranked as Outstanding by the CQC in 2018, and the GP practice was ranked as good. (Note: Approximately only 6% of care homes in this area are ranked as Outstanding)
The family reported a series of failings that we encountered with the privately run care home and the assigned GP practice to people within the local Council who have an interest in Adult Safeguarding. This has been ongoing for over 2 years without progress and without any of these failings being investigated by anyone (which is a reflection on the Council).
We tried contacting the CQC who explained they do not investigate or get involved with individual cases (although surprisingly they do triage all inbound complaints), however, CQC remit does include accepting feedback from other parties (including the general public) at the time they next conduct a review.
In April 2024, the CQC did tell us that both this care home and the assigned GP practice were both due for another inspection/review from the CQC.
In Dec 2024, we asked (without reply) when do the CQC plan to schedule another inspection/review of the care home and the assigned GP practice.
Early Jan 2025, I noticed the CQC website had been updated (recently) with the same comment against both the care home and the assigned GP practice (and coincidentally with the same historic date in 2023) explaining “We reviewed the information and data available to us about (this care home) on 6 July 2023. We have not found evidence that we need to reassess the rating at this stage. We will continue to monitor information about this service”.
I am fairly sure this comment has been added retrospectively sometime late 2024, possibly because of our persistence pushing our complaint, highlighting the reported failings and asking when the CQC plan to carry out another inspection/review.
I am currently gathering the evidence to hopefully show the CQC have falsified their own records, but I am not going to waste my time complaining to the CQC about their practices, because they don’t appear to be accountable to anyone. Similarly the Ombudsman (who also have bad reviews on this site). I will consider writing to my MP and asking her to raise the profile of this issue and put pressure on improving (or scrapping) the CQC and replacing it with a proper regulator.

My husband contacted cqc because of the care his mother recieved in a care home after another fall resulting another hospital stay. 4 weeks after the fall she died. The care home in question was not registered to look after nursing needs and she had nursing needs. We told cqc this as did social worker. Cqc are not bothered. Not replied to my husband because there not bothered. And I should imagine at their next inspection they will give it another good score and ignore failings in this home. Well done cqc.

These people are completely useless seat polishers taking taxpayers' funds to do worse than nothing.

All healthcare in the UK is so bent, wasting £billions on armies of seat polishers like the people at the Care Quality Commission who it seems do nothing, achieve nothing, make nothing and contribute nothing to this country.

I have suffered real physical harm at the hands of the NHS on several occasions specifically because the Care Quality Commission is a waste of space time and money.

They refuse to investigate my complaint against them because "our remit is to deal with complaints from anyone directly affected by the way we carry out our work".

But I am directly affected by their negligence.

They then try to fob me off with the Parliamentary and Health Service Ombudsman who has 98% one star Trust Pilot reviews only because there isn't a no star rating.

CQC ratings on care homes should be taken with a giant pinch of salt. We were present at my mother's care home when the CQC made an unannounced inspection. The Inspector interviewed us. We told her 3 Good Things about the service and 3 Bad Things (including 2 incidents that could have killed Mum). When the CQC report came out, the home was rated Good. It selectively reported our comments - only the Good ones were mentioned.

Completely useless. Sent evidence of being abused and threatened by a CEO of a top London hospital, CQC didn't even respond to me. This is why illegal actions within the NHS are happening, because nobody is regulating them. CQC are just a tax payers loophole. As useful as a chocolate teapot

A failed regulator who ask for lots of information and then do absolutly nothing, millions spent, jobs for the boys and girls. Useless.

I can only echo the bad reviews of the posters on here. The care commissiors and ICB are one of many corrupt medical bodies set up to condone bad practises by GPs.

About a year ago I  made a complaint about how Durnford Medical Centre Manchester. M24 6DL staff had.  balantantly infringed on my data , by sending letters and passing my details to other medical bodies to the address where I resided

Wheb i joined the surgery I explained that I live in a shared accommodation ( with 4 other people)and was not avid to my details sent there . I was assured by their reception at the time that it will not be sent to the address and a note will be msde on my records for communicatiom to be made via email only.

Not long after i began to recieve letters , and even had my medications ( which was opened ) sent.to the address .I made a complaint to the surgery and spoke to a  obtuse practise manager by the name of Stuart Caldwell whose email was nothing but defensive , ingoranf as he tried to gaslight my request . He then went into apologise and said it was an error by hid staff and will make sure it is noted on my file.

A few months later, yet again  letters arrived,this time I got through to the most unprofessional, entitled nasty piece of a work receptionist by the name of Stacy who clearly lacked home trained and basic phone etiqitte . Her idea of professionalism was spenting her time telling me how dislusiional i was and how i had a problem and i should leave the surgery if i was not happy.

A complaint was raised against her , but nothing much was done ,other than a condesecending response from Stuart.

Shortly after my medication was delievered (and was found opened on the share accomodation )from the local pharmacy which i hadnt instructed and when i contacted them , i was told thaton their files it is down as " not to be delievered " and i was told fhat it was instructed by Durnford .

I then made a complaint to the ombudsman , whom approached them , yet they continued . The ombudsman confirmed they had infringed when it came to my data. CARE QUALITY was also contacted.  But even though I received an acknowledgement, nothing was done

. I then contacted the surgery again and again was insultedt by Stacy. Stuart and his manager colleague ingired my calls prior , but conveniently responded when little emtitled unprofessional Stacy( who only got the job because of her blue eyee as she has no idea what a dignified receptionist with strong people skills entails) tried playing the victim (as they do) when I let her have it and give her more than she bargained for ended the call- like a coward she is, with her fake croadile tears)- again as entitled women like her do) to tell me that I have been removed as a patient and have 30 days to find another surgery.

Durnford medical Centre reception staff and manager Stuart, stacy are nothing but unprofessional money hungry bullies that should be penalised by exploiting patients information for financial gajn

I had been chasing ICB to response to my emails , eventually having made multiple calls and emails and eventually oaying a visit to the local hub in Middleron, i recieved ehat i expected . A cover up by ICB, Care commission and PALs- all of cause are one body.

Durnfield practise should be sued and accountability taken for infringment of data. I am so glad i am no longer with them. Coincidently, stuart also is involved in another practise given a bizzare call i had wuth another practise whom i also left

I wouls advise anyone ri say away from this oractise. The only good thing about ut were the doctors .

Despite numerous concerns raised with CQC, never once have they followed anything up. Information given to them during a lengthy phone discussion conveniently 'lost'.

Nothing is done about complaints. Just a cosy relationship between all to cover up shocking neglect of the population old and young. Has Ian Trenholm (CQC boss man) apologized personally or just taken his pay package with blood on it and peed off? It's 'I ' Ian Trenholm not 'we'. The buck stopped with you. Is any pay forfeit for not doing your job? Got away with it like everyone else in this disgusting country? Sick of being British.

I now realise, with horror, that the Care Quality Commission exists to cover up crimes commited by our public health institutions. Vulnerable people are not being protected. It sickens me beyond words. This is an immoral institution.

Basically rubbish you make complaints and nothing is done. So who do we have to support us the public when we get dreadful service off the NHS???

Add to this, again nothing done in fact they have given the surgery a good rating when its been voted the worst one in Staffordshire.

I had heard awful things about the CQC (and PHSO) but I had never had to make a report to them myself until recently. To say they are APPALLING is an understatement!
How does this country have SO many services which fail people so fundamentally? The MOST vulnerable people in society RELY on these people?! It beggars belief.
UNFIT FOR PURPOSE doesn't even touch it. The worst part is that the initial people you speak to seem competent which gives you hope! False hope!

In my case the perpetrators let me know the CQC wouldn't be proceeding with investigation. The CQC didn't even have the decency to inform the victim.

You can imagine the gloating communication from the perpetrators knowing they had managed to lie their way out. Who knows how many times.

Truly disgusting and disappointing.

Absolutely sickening and allegedly abusive communications. Concealing crimes committed by the NHS where the preferred option is to attack the victim who is the Mother of a child who was locked up for raising concerns regarding the impact of the risk of impact and collision of vehicles approaching at her property and child
abuse where the alleged perpetrator was a safeguarding officer. No safeguarding for child who was left home alone whilst mother was subjected to degrading and humiliating treatment and child was made to witness....no investigation by any service available

my mother died in a hospital in 2021 because of the incorrect neglectful care of a care home.
i reported this to the CQC this was also backed up by the paramedic team that rushed her to hospital from this disgraceful care home.
without a 2 page explanation of how "not worth its salt" the CQC is they just brushed it under the carpet and made the complaint i put in, difficult to persue.
parliament is supposed to acknowledge complaints about CQC - they are as bad covering each other.
its all just horrific. i lost my mum because of neglect and cruelty and no one cares.
from 2 years ago i have had nothing substantial from them and they have stopped returning correspondance altogether.
that was my mum - my mum.

CQC is a waste of time and space. This useless organisation have conducted audits of Zava Health Bridge and credited them with scores that do not accurately reflect how Zava care for customers. Having contacted the CQC several times they have failed on every level to listen to me or even investigate my complaint. The CQC need a total overhaul as they are not fit for purpose.

'well led' required improvement back in 2018.Everything else was good so surely my home must be well led. We ticked the boxes and did the extra pointless paperwork that was required but as we've not had another inspection since... we continue to require improvement in this area. Add to this, care reviews just copy pasted and not even relating to our service users and a pharmacy that puts the wrong dose medication in the packets..... for which no one has ever taken real responsibilty and it's a wonder no one has come to harm. I, despite financial concerns am now refusing referrals because I am tired of working with so many incompetent agencies. If I did not care so much for my clients and staff I would have shut the home years ago... I love caring but actually hate running a care home... So sad.

As a Company care director after receiving an apology statement from CQC, no surprise about the media coverage today. My company who has provided a homecare service for more than 30 years were given a rating of requires improvement in 2019, was around care plans, we made lots of improvements and despite trying to keep people safe during the pandemic, CQC returned to reinspect in 2021and gave the RA rating again because our digital system wasn’t fully functioning at that time. We hadn’t had any complaints from the people we support and people were happy with the service they pay for. Fast forward to 2024 and we have not had another inspection so we are stuck with this rating that does not reflect our standards in anyway. Considering the inexperience of the inspector and the massive fee that we pay every year to this so called regulator makes the whole system completely worthless for what benefit it has brought to us, especially possible loss of business because of the rating. Recently questioned about their lack of communication, CQC are apparently experiencing technical issues!! I hope that finally they will be brought to account in their unprofessional conduct and lack of respect for the people they are supposed to support.