Craftamo Avaliações 278

Resposta da Craftamo

3 de jun. de 2024

Hi Zen,

Thank you for sharing your wonderful experience with our Sarah Burns Studio Gouache X Craftamo subscription box! We're thrilled to hear that the boxes are delivered flawlessly each month and that you are enjoying both the service and the product.

It's also great to know that our customer service team was able to assist you promptly and efficiently with your shipping address update. We strive to provide the best support possible, and your feedback is truly appreciated.

If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

3 de jun. de 2024

Hello Richelle,

Thank you for your kind words! We're delighted to hear that you find our service efficient and that your monthly deliveries have been consistently on time and in excellent condition.

Your satisfaction is our top priority, and it's fantastic to know we're meeting your expectations. If you ever need any assistance or have any feedback, please feel free to reach out. We're here to help.

Best regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

3 de jun. de 2024

Hello Judy,

Thank you so much for taking the time to share your positive experience with Craftamo! We are thrilled to hear that you are satisfied with the quality of our brushes and found the online ordering process easy and convenient. It's wonderful to know that your order arrived in perfect condition.

Your recommendation means the world to us, and we are grateful for your support. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

Atualizado em 20 de mai. de 2024

Hello there,

Thank you for bringing this matter to our attention. I sincerely apologise for the inconvenience and frustration you have experienced with your recent purchase.

Although you claimed that your brushes are defective, upon reviewing your case, we must stress that this is not the case. You shared photos of the brushes still holding a purple paint pigment, and our recommended solution is to rinse and repeat the cleaning process, until all pigment has been washed away.

For clarify, you stated:

"I purchased the above set and overall am very pleased with the way the brushes perform but have a problem with the severe staining on the No 8 brush pictures of which are attached. I have now carefully washed this brush out four times and you will see it is still showing blue in the suds on the sink which worries me it will contaminate another colour when wet."

Our brushes, specifically the Helen Rae Campbell brush set, have been designed to hold lots of water and pigments, just as Helen intended. Please note, that some paint pigments may stain bristles more than others, and may be more difficult to wash out. However, we are confident, that after following a stringent cleaning routine, including the use of brush soap, your brushes will be ready to paint again!

However, to ensure your complete satisfaction, and to explore this issue further, we have already requested the paint brand that you are using, and the pigment information - we will actively liaise with the paint manufacturer, and work together to conduct tests on our end. I kindly request that you contact our customer service team once more to provide this information, and ask for Elisa directly. I will personally ensure that your concern is addressed promptly and to your satisfaction.

We value your feedback and are committed to improving our products and services. Thank you for giving us another opportunity to make things right.

Best regards,
Elisa

Resposta da Craftamo

6 de mai. de 2024

Hello Suzan,

It's good to know you're satisfied with our customer service and products. It is our pleasure to help you with any problems you may have.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

2 de mai. de 2024

Hi Barbara,

We're thrilled to hear that you're enjoying the collaboration boxes, especially the one with Sarah Burns! Providing everything you need, along with instructions and materials, is something we believe can greatly enhance the painting experience, particularly for beginners.

Sarah's expertise and passion for art have made her collaboration box a wonderful choice for those looking to explore a new medium or expand their skills. We're delighted that you're finding it so fulfilling!

If you ever have any feedback or suggestions for future collaboration boxes, please feel free to share. We're always looking for ways to improve and create even more enjoyable experiences for our customers.

Thank you for choosing our collaboration box, and happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

2 de mai. de 2024

Hi Lesley,

It's fantastic to hear about your positive experience with Sarah's products and your newfound love for gouache painting! We're thrilled that you're enjoying experimenting with this medium and that our brushes have been a valuable addition to your artistic journey.

Craftamo takes pride in delivering high-quality products, and we're delighted that the boxes arrived safely and met your expectations. We'll be sure to pass along your congratulations to Sarah for her dedication and effort in creating such a successful and enjoyable painting experience.

If you ever have any questions or need assistance as you continue to explore gouache painting, please don't hesitate to reach out. We're here to support you every step of the way. Happy painting, and thank you for choosing Craftamo!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

2 de mai. de 2024

Hi Barb,

Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying our brushes for watercolor painting and that you've had such positive experiences with both our Emily Lefebre set and Sarah Burns gouache of the month set.

Providing high-quality products and exceptional service is our top priority, so it's incredibly rewarding to hear that we've met your expectations. We take great care in packaging our products to ensure they arrive in perfect condition, and we're delighted that everything has been to your satisfaction.

Your recommendation means the world to us! If you ever need anything or have any questions about our products, please don't hesitate to reach out. We're here to help and support you on your artistic journey. Happy painting, and thank you again for choosing us!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

2 de mai. de 2024

Hello there,


Certainly! Here's a response:

Thank you for your feedback! We're glad to hear that you're enjoying our brushes for gouache painting. We strive to provide high-quality tools that enhance your artistic experience, and it's fantastic to know that our brushes have met your expectations.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your satisfaction with our products. Happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

2 de mai. de 2024

Hello there,

Thank you so much for your kind words and for choosing Sarah Burns paint boxes! We're thrilled to hear that you're enjoying both the brushes and gouache paint included in your purchase. It's wonderful to know that they arrived safely in Australia and in excellent condition, just a week after being shipped.

We take great care in packing our products to ensure they withstand the journey and arrive ready for you to use and enjoy. Your satisfaction is our priority, and we're delighted that we could meet your expectations.

If you ever need anything or have any questions about our products, please feel free to reach out. We're here to help! Thanks again for your support, and happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

2 de mai. de 2024

Hi Br,

Thank you for your continued support and loyalty to our products! We truly appreciate your trust in us and are thrilled to hear that you've been satisfied with both the quality of our products and the reliability of our deliveries. Your understanding of the delivery timeframe is greatly appreciated; we always strive to ensure that your items reach you safely and in a timely manner.

Rest assured that we're committed to maintaining the high standards you've come to expect from us, and we'll continue to work hard to ensure that your future orders are fulfilled efficiently. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. We're here to help!

Thank you once again for your support, and we look forward to serving you again soon!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

2 de mai. de 2024

Hello Paddocks,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you're delighted with the brushes you received. It's fantastic to know that they arrived swiftly and in a presentation box that exceeded your expectations. We take pride in ensuring that our products are not only of excellent quality but also beautifully packaged for that extra touch.

It's wonderful to hear that you believe our brush set would make an ideal gift for both painting beginners and seasoned artists alike. We strive to offer versatility in our sets, ensuring they cater to a wide range of needs and skill levels. Your satisfaction with the variety of brush types included and the overall quality of the set means a great deal to us.

Moreover, we're delighted that you found the online demonstration link helpful! We understand the importance of providing resources to enhance your painting experience, and we're glad to hear that our demonstration added value to your purchase.

Thank you once again for choosing our brushes, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. Happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

4 de abr. de 2024

Hi Susan,

Thank you for your glowing review! We're overjoyed to know that our products and tutorials have met your expectations. Ensuring clear communication and safe shipping is fundamental to our commitment to customer satisfaction. Your support means the world to us, and we're here to assist you with anything you may need. If you have any further feedback or suggestions for improvement, please feel free to share them. We're dedicated to continually enhancing your experience with us. Thank you again for choosing us!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

4 de abr. de 2024

Hello Maria,

Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying our carefully curated selection of high-quality products and finding our tutorials helpful. Providing clear communication and ensuring safe shipping are top priorities for us to enhance your overall experience. We're glad to have met your expectations and appreciate your support. If there's anything else you need or any suggestions you have for improvement, please don't hesitate to let us know. We're here to help!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

2 de abr. de 2024

Hello Jean,

We are genuinely touched by your heartfelt review! Thank you immensely for taking the time to share your experience with us. Your satisfaction and enjoyment of our products mean the world to us.

It brings us immense joy to hear that our products have elevated your art activities and made them more interesting, productive, and enjoyable. Crafting high-quality materials that enhance your creative process is at the core of what we do, and we're thrilled that you've found our offerings to meet your expectations.

Moreover, your recognition of our commitment to respecting both the artists we collaborate with and those who purchase from us is deeply appreciated. We believe in fostering a supportive and nurturing community where creativity can flourish, and your acknowledgment of this effort means a lot to us.

Should you ever need anything or have further feedback to share, please don't hesitate to reach out. We're here to support you in your artistic endeavors every step of the way.

Thank you once again for choosing our products and for being a valued member of our community. We can't wait to continue serving you and seeing the amazing creations you bring to life!

Warm regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

2 de abr. de 2024

Hello Michele,

Wow, thank you for sharing such a glowing review of your experience with our monthly painting box subscription featuring Sarah Burns' tutorials! We're thrilled to hear that you're enjoying the partnership between Craftamo and Sarah Burns.

Creating a delightful and inspiring painting experience for our customers is what drives us, and your enthusiastic feedback reaffirms that we're on the right track. We're delighted that you find joy in receiving your carefully packaged box each month and exploring Sarah's beautiful style with her excellent materials.

Your satisfaction is our utmost priority, and we're truly grateful for your support and kind words. Should you ever have any questions or need assistance, please don't hesitate to reach out to us. We're here to ensure that your creative journey with Craftamo continues to be fulfilling and enjoyable.

Thank you once again for choosing Craftamo and for being a valued part of our community. We can't wait to see the beautiful artworks you create!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Resposta da Craftamo

2 de abr. de 2024

Dear Janna,

Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words regarding our products and the seamless delivery of your shipment.

Ensuring the highest quality in our products and delivering them promptly to our customers is always our top priority, and we're thrilled to hear that we've met your expectations in this regard.

Your satisfaction is incredibly important to us, and we're delighted to have provided you with an enjoyable shopping experience. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We're here to help!

Once again, thank you for choosing Craftamo. We look forward to serving you again in the future.

Best regards,

Resposta da Craftamo

1 de abr. de 2024

Hello Foster,

Thank you so much for your enthusiastic feedback! We're thrilled to hear that you're loving your kits from Sarah Burns and Craftamo as you embark on your journey into gouache painting.

It's fantastic to hear that you're finding the tutorials helpful in mastering this new medium, especially coming from an experienced oil painter like yourself. We're glad to be a part of your artistic growth and exploration.

Ensuring timely delivery and presenting the kits in appealing packaging is a priority for us, so it's wonderful to know that you appreciate these efforts.

We're grateful for the opportunity to support you in learning a new skill and we're here for you every step of the way. If you ever have any questions or need further assistance, don't hesitate to reach out to us.

Thank you for choosing Craftamo. We can't wait to see the beautiful creations you'll make with your gouache kits!

Happy painting!

Regards,
Elisa

Resposta da Craftamo

1 de abr. de 2024

Hello Jody,

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Emma Jane’s Botanical Brush Set has exceeded your expectations and brought such joy to both you and your mum.

It's truly serendipitous that the courier arrived with the brush set at the perfect moment, just as your mum was finishing up her move. We couldn't be happier to have played a part in making her birthday even more special.

We're delighted to hear that your mum is enjoying her new brushes in her studio. There's nothing more rewarding for us than knowing our products are being used and loved by talented artists like yourselves.

Thank you for choosing Craftamo for your art supplies needs. We look forward to serving you again in the future and continuing to provide you with high-quality products and exceptional service.

If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!

Regards,
Elisa

Resposta da Craftamo

14 de mar. de 2024

Hello Patti,

Thank you so much for your enthusiastic feedback! It's truly heartening to hear how much you're enjoying our monthly subscription boxes and additional offerings like the Emma Lefebvre and Sara Burns boxes, as well as our brush sets.

We take great pride in curating high-quality supplies and ensuring that each item meets our standards of excellence. It's fantastic to know that you find them well-made and that they meet your creative needs.

Our tutorials are crafted with care to provide you with valuable insights and inspiration for your artistic journey. We're thrilled to hear that you find them on point and helpful in honing your skills.

We understand that waiting for the post office to deliver can be a test of patience, especially when anticipation runs high. Rest assured, we're constantly working to improve delivery times and ensure that your packages reach you in a timely manner.

Your satisfaction is our utmost priority, and we're grateful for your loyalty and support. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to make your creative experience as enjoyable as possible.

Regards,
Elisa

Customer Happiness Agent
Craftamo