Crown Gas & Power Avaliações 

232
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Natalie Cross was extremely helpful, friendly, and efficient throughout. She responded promptly to any queries and made the whole process smooth and straightforward. I really appreciated her support.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Natalie Cross was very helpful and professional,I could not have asked for a better service ,she is an asset to your company. Kulvinder Sahota

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I work closely with Lucy B and Lorenzo at Crown and can honestly say their customer service is top class. They are always happy to help and will happily point me in the right direction even when it'... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’d like to say a "BIG thank you to Lucy Bird" for all your support and help over the past year. As with many businesses, having invoices come through on time, especially around month-end, is so i... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Energia
  2. também em
  3. Companhia de Gás
  4. Fornecedor de Energia Verde

Escrito pela empresa

Crown Gas & Power is an award-winning business energy supplier to the commercial sector. We have been supplying energy to businesses since 2001 and are renowned for our competitive prices and our first-class customer service.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

232 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(232)

72 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Natalie Knight is a star

Natalie Knight in Finance has taken over our accounts and has been very helpful. Our queries have been understood and resolved promptly. Big thanks to Natalie for the support.

22 de novembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Thank you so much for taking the time to provide feedback - Nat is thrilled to receive such a great rating. Don’t hesitate to reach out if there’s anything else we can assist you with.

Avaliado com 1 de um total de 5 estrelas

I'd rather give minus stars

I'd rather give minus stars, complete shower of a company, promised email quote, no response, reminded them, no response, reminded again and promised response, useless shower

21 de novembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Dear Mr Martin,
Thank you for taking the time to leave a review. We are sorry you have cause for concern.

The matter has been forwarded to our Complaints department for investigation and resolution.
Please email complaints@crowngas.co.uk with

• Company name
• Postcode
• Meter Point Reference Number (MPRN)

We will locate your file, investigate as a priority and respond to you directly.

Kind regards,
Crown Gas & Power

Avaliado com 5 de um total de 5 estrelas

Rachael

Rachael - Key Accounts credit controller is excellent and gets billing corrected in a efficient and timely manner. She understood the query and responds promptly

16 de novembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

We appreciate your feedback and are delighted to know Rachael is exceeding your expectations. Your satisfaction is our top priority. If there’s anything we can do to improve our offering, please let us know!

Avaliado com 5 de um total de 5 estrelas

A good Credit Controller does more than…

A good Credit Controller does more than just chase customers for payments. They have to be able to read conversations, lend a sympathetic ear at times and help resolve any issues, which is what Rachael has done for us, having worked closely together for the last year she's has been a great help and the best person for the job.

17 de novembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

We are so grateful for your kind words and 5-star rating! We are glad you hear you have had a positive experience with Rachael. Thank you for taking the time to provide feedback

Avaliado com 5 de um total de 5 estrelas

Great customer service

I was able to liaise with Natalie in respect of reconciling an account. She was extremely helpful, polite & professional. She was able to resolve my queries quickly and efficiently. Brilliant customer service. Thank you!

16 de novembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Thank you for the 5-star rating! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you.

Avaliado com 5 de um total de 5 estrelas

Very good service

Mohammed dealt with my query quickly and was very helpful with my questions with a good outcome for my client.

14 de novembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

We are so glad you had a positive experience with Mohammed. Your support is invaluable to us.

Avaliado com 5 de um total de 5 estrelas

Very helpful!

Mohammed kindly resolved an issue I had with the portal. Went above and beyond to help me retrieve invoices in different ways.
Many thanks!

14 de novembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Thank you so much for taking the time to leave us a 5-star review.

Avaliado com 5 de um total de 5 estrelas

Feedback

I have always enjoy speaking to Natalie. She is
always very pleasant and helpful.

14 de novembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Avaliado com 5 de um total de 5 estrelas

Natalie K

I can't thank Natalie enough for the great service she provides to us. We deal with a number of utility companies on a daily basis, not one beats Natalie. She has assisted us through testing times and it is appreciated.

8 de novembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Thank you for the 5-star rating - we are so glad you had a positive experience with Natalie. Your support is invaluable to us.

Avaliado com 5 de um total de 5 estrelas

Sorting out accounts

The person I spoke to, Mo Sajid, was not the person I initially tried to make contact with but he went that extra mile to be of help. He quickly came to understand the situation my clients where in and dealt with it in a prompt and professional manner. If only more people where like him then dealing with the utilities would perhaps return to being a positive experience. Well done Mo!

1 de novembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a positive experience. If there’s anything else we can do to make your next visit even better, please let us know.

Avaliado com 5 de um total de 5 estrelas

Friendly and helpful

23 de outubro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Thank you for the 5-star rating! Your feedback motivates us to continue providing exceptional service to all our customers.

Avaliado com 5 de um total de 5 estrelas

Mohammed Sajid - A Pleasure To Deal With

This was the second time I have dealt with Mo Sajid and once again he was a pleasure to deal with.
Mo helped me set up a DD; gave me a call back assuring me that the latest invoice did not require a separate manual payment and sent a clear and concise email, summarising all the details - Great Work, Mo!

16 de outubro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Avaliado com 5 de um total de 5 estrelas

Natalie K is a real star!

Natalie K is an absolute pleasure to deal with.
Her job involves chasing her customers for payment and she does it in such a professional, polite and efficient manner.

She is a real star! Any queries are resolved promptly.
Natalie K is the best credit controller I've ever had to deal with.

Thank you so much Natalie for being amazing at what you do!

9 de outubro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Thank you so much for taking the time to leave us a 5-star review.

Avaliado com 5 de um total de 5 estrelas

Super star Helen Pritchard

I would like to give a MASSIVE thank you to Helen Pritchard , Who has been amazing looking after our accounts and we have built up a good rapport and have a good laugh , and is very patient with me (ha-ha) , May our working relationship continue , Darren Safestyle UK

27 de setembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

We are so grateful for your kind words and 5-star rating!

Avaliado com 5 de um total de 5 estrelas

Natalie Knight is a breath of fresh air

In my day to day job, I deal with a lot of utility companies, unfortunately this can be a real headache most of the time as the team you speak to work to a script and a strict process, never going outside of this.
Natalie Knight at Crown Gas is a breath of fresh air. She understands our business and how we operate and adjusts her approach to ensure that we work together as a team so we can get things resolved as painlessly as possible (for both parties :-) - THANK YOU NATALIE!

26 de setembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Avaliado com 5 de um total de 5 estrelas

Crown Gas Customer service

Natalie Knight is really helpful and always resolves any issues quickly. Crown Gas have been one of the easiest suppliers I have dealt with and Natalie is really great at dealing with queries quickly and politely.

11 de setembro de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

We appreciate your feedback and are delighted to know you Natalie was able to resolve your query.

Avaliado com 5 de um total de 5 estrelas

The service provided is highly satisfactory and efficient.

The service provided is highly satisfactory and efficient. I appreciate Natalie Knight for her responsive customer service. She is always available and willing to help and provide helpful information which made resolving issues a breeze. She is always courteous and patient throughout the entire processI highly recommend Crown Gas and Power for their excellent service

18 de agosto de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you found your experience with us highly satisfactory. Your kind words mean a lot to our team!

Avaliado com 5 de um total de 5 estrelas

First time

First time i have ever had a utility company respond within a few hours and have the problem sorted. Thank you Mo for your help

25 de agosto de 2023
Avaliação não solicitada
logotipo da Crown Gas & Power

Resposta da Crown Gas & Power

We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.

Avaliado com 5 de um total de 5 estrelas

Credit Control Department

Natalie K from Credit Control Department is such a brilliant person. She is always very helpful and approaching the client in a very polite way, even if the situation is difficult.
That was a huge pleasure to cooperate with you Natalie. Well done!!

9 de agosto de 2023
Avaliação não solicitada
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Resposta da Crown Gas & Power

Thank you so much for taking the time to leave us a 5-star review.

Avaliado com 5 de um total de 5 estrelas

Mohammed Sajid​ Was just amazing and a…

Mohammed Sajid​ Was just amazing and a massive credit to your company, very helpful and went the extra mile to sort out everything. Once again thank you.

8 de agosto de 2023
Avaliação não solicitada
logotipo da Crown Gas & Power

Resposta da Crown Gas & Power

Thank you for taking the time to leave us a review - Mohammed is thrilled to receive such a great rating. Please do not hesitate to reach out if there’s anything else we can assist you with.

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