Croydex Avaliações 

152
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a new toilet seat through Amazon. However, when it arrived there was a slight imperfection. I contacted Croydex, who immediately arranged a replacement. No need to return the original ( I h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our Rutland 'does not slip' toilet seat has gradually moved off-centre over the last few months and needed adjustment. Having lost the bespoke adjuster tool, I telephoned Croydex Customer Service to a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Croydex responded promptly and very helpfully when I had given myself an installation problem with their quick release toilet seat. My previous toilet seat was difficult to fix and moved when you sat... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I contacted Croydex seeking a replacement shower rail clip that had broken after several years of service. I received a prompt response from Tracey, who quickly arranged for replacement clips to be... Ver mais

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Detalhes da empresa


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

152 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

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4,6

Todas as avaliações

(152)

61 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Dreadful product

If I could give their big seat a zero I would. Dreadful product. Spent an hour fannying around trying to fit it with the hopeless instructions. Coincidentally my plumber came round as he was working next door and just said” they are sh#t “. I chucked it in the bin bought a conventional toilet seat and fitted it in 10 minutes. AVOID AVOID AVOID

26 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Two-tier Croydex shower caddy.

Two-tier Croydex shower caddy with 5-year rust guarantee was severely rusty within a few months. Apparently this is normal, but for some reason B&Q continue to sell them. No problem getting a refund from B&Q.

29 de agosto de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Bought toilet seat with Flexi fit non…

Bought toilet seat with Flexi fit non slip fitting, but no matter how much you tighten screws it slips, I suggest buying any toilet seat with conventional fittings as Flexi fit is rubbish, I wish my old one hadn't broken, will need a new seat before long

22 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bought a two tier basket for the…

Bought a two tier basket for the shower. Life Time guarantee and rust proof. I’m now on my second one, they have both delaminated and are falling apart. Terrible product, expensive and not fit for purpose

21 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Faulty product still on sale.

Faulty product still on sale.
Croydex said the item had been redisigned...but didn't help me.
I bought one today
Lugano toilet seat £40. A replacement had the same issue with the seat base protectors.
I can see why Croydex get a poor rating.

11 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb Flexi Fix toilet seat!

We purchased a Flexi Fix toilet seat from Wickes yesterday and are so impressed with the quality and design. It was very easy to fit with top and bottom fix to the pan without removing the whole toilet like our last loo seat. Easily adjust the seat to suit the toilet pan, easy to clean with no tight corners to navigate and best of all is the ‘quick release button’ for easy seat removal to hygienically clean around the hinges!

2 de julho de 2024
Avaliação não solicitada
logotipo da Croydex

Resposta da Croydex

Good Afternoon.
Thank you for your fantastic 5* review and kind words. We take all feedback on board, so it is lovely to hear such great comments.
Kind Regards,
Croydex

Avaliado com 2 de um total de 5 estrelas

The Croydex Chrome shelving Rust bucket

The Croydex products in general are good ,but the Chrome range of shower basket shelves are worst ever experienced ,
They buy the stuff from China we know that put large mark up on it sell it as quality .
In this case failed in there quality control of there chrome applied to products think as a 25 year guarantee .
if if it lasted 5 years been happy lasted weeks went rusty with in few weeks gets better i complained as i buy for for multiple property and had lot units thank god didn't fit ,There superb in customer service replaced fast and bet they rusted faster than time to find my invoice get replacement ,
This revue is to kick ass at Croydex and sack supplier or sort it you dont pay £25 to £30 for product for rust for recycling bin ,I will buy other products but stay away from chrome shelving not fit for purpose .
Please Croydex tell your manufacturer to spend few more pennies putting reasonable chrome layer .

23 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Useless toilet seat that goes 'walkabout'!

I purchased a Croytex Ontario wooden toilet seat from Wickes last year (2023) as my old wooden one, which had bolt fixings, had split. All I can say about the product is that this 'immovable' toilet seat does no such thing, in fact it slides from side to side and backward and forwards. Totally fed up of trying to slide it back into position only to have to do it again the next day! And don't get me started on the embarrassment of having guests tell me "Your toilet seat is on the move again"! This is the first time ever that I have had a toilet seat that continually goes 'walkabout', and I will never buy one of these things again! Bring back bolt fixings!

29 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Brought two oak effect toilet seats…

Brought two oak effect toilet seats about 9 months ago both have broken where metal joins bottom of toilet seat, looks to me that the metal used I very corrosive and easily brakes Waste of money a won’t be buying anything that has this company name on it in the future.

21 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

constance croydex toilet squeaks loudly

I brought the constance croydex toilet seat. Within days the seat started to vibrate loudly and squeak as it soft closed. Adjusting the nuts, using wd40 did nothing. I emailed the company with videos for guidance, I received no reply. I found others complain of the same issues, the hinges on the actual seat are loose, wobble.

3 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I purchased shower caddies through a third party. There was a problem with them so I tried to contact the third party who were more than useless (Victoria plum - I was not impressed by them) as I knew they were made by Croydex I contacted them direct. I spoke to a very helpful lady Tracey H who responded swiftly and requested for my proof of purchase and some photos and as soon as I sent them she dispatched two replacements.
Excellent service Thankyou.
I will use again

15 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Bought an Croydex oak toilet seat from Amazon but it developed a split after 2 months, and Amazon customer service is non-existant. Phoned Croydex dircetly, who asked for an invoice and photos, which is entirely reasonable, and a replacement was with me next day. That's great service without a quibble, so it gets 5 stars from me. Well done.

29 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Trade Description Act - Broken

I purchased a two tier shower corner, medium sized, rack. It was advertised as "5 year rust free". It started rusting after less than a year and now at 2.3 years is rusting all over. I not e many many similar complaints. This is a Trades Descriptions Act issue and Croydex need to chnage their advertising as it is misleading. Remove the rust guarantee.

16 de março de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Products do not stick as advertised.

Products do not stick as advertised.

I'll give them two stars because the products themselves are generally very nicely designed, they just don't have 5* functionality.

I have had a number of Croydex products. I am reasonably aware of material science and have ensured that the surfaces are appropriate and clean before applying. However, my metal shower caddy has a) rusted (after 2 years) and b) fallen off, despite being attached to smooth tiles. I attempted to contact customer services, to obtain replacement sticky pads but have had no reply back. I believe this is the second time I have contacted them. I do not believe the 'sticky' pads can withstand being showered constantly, they seem to be fine applied to dry areas (e.g. robe hook), but not in the shower area. I had the same trouble with the plastic shower tray, with suckers. The ideal to me would be plastic shower tray (no rust and lightweight) and sticky pads that withstand getting wet everyday. It's just too expensive a product to have these sorts of issues. Also the chrome does rust, just like every other shower caddy under the sun... 5 year guarantee?

13 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not buy any of this companies products.

I recently purchased a Croydex Shower Seat from Wickes. I was surprised when I found it did not come with any screws and plugs, usually products have these included. The instructions only give the information that countersunk screws should not be used. I contacted Croydex to ask what diameter screws should be used, I was only told the dimensions of the holes that I had already measured myself. Croydex would not recommend any fixings (i.e. screw diameter and length) saying it was the installers responsibility. I formed the impression they don't want to give any such information incase they get sued should it fall off the wall and someone get hurt. If fact I would say by not giving any recommendations they are negligent anyway.
It is too late to return it to Wickes, and I don't feel Croydex have given me sufficient information to install it. So I have the choice of trying to sell it of dumping it.
I do not recommend this companies products, and suggest that anything with their name on it would be best left on the shelf.

5 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Mis-selling products

I cannot believe they are still mis-selling products online. They advertised "Hampstead soap dispenser" online and when I received my order it was just the pump dispenser part on the top!!! I was made to feel it was my fault for not looking in the parts section even though I was not looking for a part. Still waiting for a refund as it was their mistake. What an awful company. I'll never use them again.

14 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great toilet seat , great support.

Flexi fit toilet seat. Easy to fit, smooth closure, absolutely no sliding about stay put thanks to adhesive pads. Superb after sales service from Croydex , swift response and satisfactory outcome . Would purchase their products again.

10 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Eyre soft close quick release toilet…

Eyre soft close quick release toilet seat. Illustration clearly shows quick release button on front of seat when lifted up (Fig 13). It is NOT. It's on the back and unless seat is positioned far enough forward, therefore overhanging the pan, there is very little room, if any, to get to the quick release button once the seat is fitted. Very bad design.

22 de agosto de 2023
Avaliação não solicitada

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