I simply LOVE this company. EXCELLENT SERVICE. FANTASTIC QUALITY. GREAT PRICES. I’ve purchased 3 of them. Such a WONDERFUL IDEA. Very fast shipping. I highly recommend that u get this 4 urself, as a g... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Due to an oversight on my part & many emails back & forth, Cstm Canvas has been quite patient, accommodating, & professional. I’ve found my order to be amazingly beautiful. You won’t be diy one bit.
A empresa respondeu
Cstm canvas are fantastic, I've had many prints done and they do a awesome job. I recommend you try them out, you will not be disappointed. A great verity of sizes and prints, for all occasions. Truel... Ver mais
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My daughter loved her canvas with her children's names and birth dates, I purchased it to give to my grandchildren so they could give it to her on Mothers day, it made her day very special. I had it f... Ver mais
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Detalhes da empresa
Escrito pela empresa
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Informações de contato
Austrália
- cstmcanvas.co
4,1
Muito Bom
161 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service
They was great with replacement of my product due to it being damaged.
15 de julho de 2026
Avaliação não solicitada
My order
They got straight back to me and where very helpful got everything sorted so quick it was great thank u so much
30 de junho de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
Hey there, Kerry!
Thank you so much for your purchase and for taking the time to leave us a review! We're so happy to hear you're loving it, and we truly appreciate your support!
If you ever need help placing another order or would like a discount on your next purchase, just send us a message anytime. We'd be more than happy to help!
All the best,
CSTM CANVAS
Resposta da Cstm Canvas
Hi there, Latifa!
Thank you so much for your wonderful review! We're thrilled to hear that you're loving them, and we truly appreciate you taking the time to share your experience with us.
If you ever need help placing another order or would like to receive a discount on your next purchase, feel free to reach out anytime. We'd be more than happy to help!
All the best,
CSTM CANVAS
I absolutely love my portrait
I absolutely love my portrait. Wish would have gotten a bigger size.
19 de abril de 2026
Resposta da Cstm Canvas
Hi there, Colette!
That is wonderful news! We are so happy you are loving your canvas and we really appreciate your feedback!
If ever you wish to get a bigger size, you can always hit us up so we can give you discounts on your next order! We are happy to assist!
Thank you so much once again for the review!
All the best,
CSTM CANVAS
Resposta da Cstm Canvas
That is awesome, Stacy!
Thank you so much for your purchase and so happy it came out great! We really appreciate the support!
All the best,
CSTM CANVAS
The package took to long to arrive
The package took to long to arrive
9 de maio de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
Hey there, Robert!
We’re so sorry it took longer than expected for your order to arrive! We always do our best to ensure orders are delivered on time, but unfortunately, shipping is handled by the courier and is outside of our direct control.
That said, we always make sure your package is moving and being prioritized, and we’re so happy to hear it finally arrived! 💖
If you ever need any help with your order, please don’t hesitate to send us an email anytime.
All the best,
CSTM CANVAS TEAM!
over a month no tracking no nothing.
over a month no tracking no nothing.. DO NOT USE THIS COMPANY .. They reply to emails LYING TO YOU// ordered april 16th... its may 11th and nothing.. website says its not even shipped
11 de maio de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
Hey there, Bradley!
We are truly sorry about the delay on your order. We have checked it in our system and unfortunately, due to stock shortage, the order was shipped a little late. However, I believe our customer service team has sent you an email regarding the matter!
We always make sure to have all orders delivered but please know, deliveries are out of our control but we are doing the best that we can to have the order delivered to you as fast as possible!
Your order is being prioritized and guaranteed to be delivered to you very soon!
We are really hoping for your understanding! Hope you have a wonderful day ahead!
All the best,
CSTM CANVAS TEAM!
This was a great idea to add to our home
This was a great idea to add to our home.
20 years of togetherness displayed for few to see. Very detailed image, solid frame work and great customer service.
21 de abril de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
That’s wonderful, Kevin!
We’re so happy to hear that you’re pleased with your purchase. It truly makes a meaningful reminder of your love. Thank you so much for your support, and we’re always here whenever you need us!
Much Love,
CSTM CANVAS!
Satisfied
Easy to order, didn’t take long to arrive, received what expected, everyone that sees it really likes it and wants to order one for themselves.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
Hey there, Penni!
That is amazing! We hope you are loving it! Thank you so much for your purchase! We really appreciate the support! If you need any discount on your purchase, you can hit us up at any time!
You have a wonderful day ahead!
Much Love,
CSTM CANVAS TEAM!
Resposta da Cstm Canvas
Hey there, Reipa!
That is lovely! We are so happy you are loving it! Your support means the world to us! Thank you so much!
-CSTM CANVAS TEAM💓
SCAM
The site says they are based in Australia however the so called tracking system that i can never access is in China.
I ordered a Canvas almost 3 months ago.
I got a message to say it had arrived 6 weeks later which is false as I still haven't received it.
After i constantly email them about its whereabouts they keep giving me different excuses like its on its way or it has been delivered or its been held up somewhere.
I have now emailed for a refund twice and twice now they have have ignored the question of refund instead saying the will message back with information on its whereabouts.
Absolute scam of a place.
I would stay away from odering anything from this place.
13 de março de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
Hey there, Nathan!
We are so sorry if you have experienced this. Please know that we always make sure all orders gets delivered. There must have been a misunderstanding and maybe your neighbors took your parcel instead? Upon checking your order, it was delivered to your address last February 16th.
If you did not receive the order, it is highly recommended to reach out to NZ Couriers with the tracking number DWPL036030
You can also keep track of your order using this link: https://tools.nzcouriers.co.nz/nzc/servlet/ITNG_TAndTServlet?page=1&VCCA=Enabled&Key_Type=BarCode&barcode_data=DWPL036030
If there are any issues with your order, please do not hesitate to reach us out through our email at support@cstmcanvas.co
Thank you!
-CSTM CANVAS TEAM💓
I got this for my wife for Valentine's…
I got this for my wife for Valentine's Day and she loves it! Very well made.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
Hey there, Mike!
That is wonderful! We are so happy she loves it! We truly appreciate your purchase! Hope we can create more canvas for you soon! Thank you so much for the support!
-CSTM CANVAS TEAM💓
I questioned my order right off
I questioned my order right off! It showed the names wrong. I emailed and got a message right away, it’s standard to show the standard names. Whew! I read all the reviews and was very skeptical that my order would have issues or maybe even never arrive. I ordered it 1/30/26 and I knew there were creative times then shipping times, they informed me when I ordered. I got it two days ago and it’s everything I wanted! No damage, it’s perfect! Thank you! It’s going in my newly remodeled bathroom, weird place for a picture, but it matches the design!
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
Hey there, Dorie!
Totally understand the initial panic! So glad we could clear that up quickly for you!
And we’re even happier it arrived safe, sound, and exactly how you wanted it 🙌
Thank you so much for trusting us and for your kind words 🥹💕
Much Love,
CSTM CANVAS TEAM!
Fast service quality picture
21 de dezembro de 2025
Resposta da Cstm Canvas
That is amazing, Michael!
So happy you are loving it! We really appreciate the review! Thank you so much!
Much Love,
CSTM CANVAS!
The personal touch made it feel that…
The personal touch made it feel that much more special. I lost my partner 3 months ago and this is so special sitting in the middle of our memories.. thank you 🤍
20 de dezembro de 2025
Resposta da Cstm Canvas
Hello there, Andrea!
We are so sorry for your loss 🤍 Thank you for sharing this with us, it means so much to know your piece holds such a special place in your memories. Sending you love!💞
Regards,
CSTM CANVAS TEAM!
Supposed to be an aussie company
Supposed to be an aussie company. Yet my purchase is coming direct from there warehouse in China
??????
They suck. Ordered 1 month ago. Still have not received
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
Hello there, Rena!
We are so sorry about this. We cannot find your order for some reason. Would you be able to send your order number to support@cstmcanvas.com so we can further assist you. It would be much appreciated!
Would love to hear from you soon!
I was not sure cause it was a Facebook…
I was not sure cause it was a Facebook sell but wow the product is perfect and in two weeks I received it … just for Valentine day.. it was perfect tanks to you guys
I will recommanded you
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
Hello there, Ragnar!
We’re so glad you took a chance on us and loved your order! 💜 Hearing that it arrived right on time for Valentine’s Day makes us so happy. Thank you so much for your support and for recommending us!
Much Love,
CSTM CANVAS TEAM!
I love how the pictures on canvas…
I love how the pictures on canvas framed like a big poster. I have it hanging in our hallway. I ordered it and I got here very quickly. Worth the money and worth the memory
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Cstm Canvas
Hello there, Heather!
Thank you so much! 😊
We’re glad you love how it looks in your hallway and that it arrived quickly. So happy it’s a piece you’ll treasure, thank you for trusting us with such a special memory!
Much Love,
CSTM CANVAS TEAM!
Bad customer service
Bad customer service. I ordered something slightly incorrect but within 5 minutes followed their cancellation/refund process and explained I wished to re order correctly. Did not get a response. Ended up with the unwanted incorrect canvas. Was a returning customer originally not ever again
3 de dezembro de 2025
Resposta da Cstm Canvas
Hello David!
We’re so sorry for the inconvenience caused. We’ve checked your order and email, but we’re unable to find any previous communication from you at this time.
If you’re experiencing any issues with your order, please feel free to reach out to us directly at support@cstmcanvas.co
, and we’ll be more than happy to assist you in resolving it.
We look forward to hearing from you soon!
Got exactly what was advertised...not…
Got exactly what was advertised...not that long of a wait either...i recommend buying from them...not a scam.
20 de novembro de 2025
Resposta da Cstm Canvas
Hello there, George!
We are so happy you are loving your canvas! We really appreciate you leaving your review! 😍
Much Love,
CSTM CANVAS TEAM!
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